Horrible customer service! Walked in looking for a new cologne and sales person was unprofessional

I've been coming here for the last decade to get make up, perfume and lipsticks. I've spent thousands of dollars in the store. I was running late - because I work every year in Las Vegas - and I literally ran over to the store and I got there at exactly 950. Yelp and their business website says that they close at 10 PM. When I walked over, the door was locked and the lights were off. The woman tried to talk to me through the glass. I told her that I know that the store does not close until 10. They said the "they count the money and therefore the store closes at 9:45 PM." I suggested that they updated the website and let them know that I made a valiant effort to get there in time before they close to make a large purchase. I usually spend several thousand dollars in the store about once a year, (I have even bought their signature Tonka perfume $700) and today to be turned away at the last moment - was very devastating to me. I only come into town for a few days of the year. I would not recommend this business. I would not recommend these employees. I know they work off commission and they clearly were being lazy and just wanted to go home on a Saturday night. Also, please update your website to say that the store closes at 9:45. read more

While I was visiting Las Vegas and staying at the Bellagio, I stopped into the Guerlain Bellagio Boutique and made two purchases. The customer service is on point and friendly. They also have products you can't get anywhere else. I will definitely stop in on my next Las Vegas adventure! read more

The legendary quality of Guerlain is long dead and gone. Instead whats left is a low quality brand with even lower quality customer service. They sold me a perfume that was defective and leaked from the top. Customer service told me they only handle e-commerce purchases and this store told me they don't do returns or exchanges but will grant me a replacement as a rare exception. I agreed to that but no one followed up after multiple calls and I'm now stiffed out of hundreds of dollars. Don't buy from this location, in fact, don't buy from this house - they don't care for their clients. If you decide to, open your purchase on the spot. read more

Guerlain Bellagio Boutique - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

When we stayed at Bellagio earlier this year, I had walked in to this Guerlain boutique and the gentleman who was working there at the time, sprayed perfume on me and gave me the scent card. Unfortunately it was right before we had checked out and left for home. I had so many compliments on this scent that I was shocked. My skin typically absorbs most scents in less that thirty minutes. But this scent lasted most of the day. When I came back on my latest trip, I knew I had to get this perfume. This time, I was greeted by Sergio Gonzalez who was very welcoming and helpful. I explained that I wanted the smallest bottle as I do rotate between few brands. Luckily they did have the smallest bottle available. He gave me some samples of other perfumes as well but they didn't last as long as my Rose Cherie. This brand is not available everywhere. Even if you see Guerlain in certain high end stores, you won't find all their scents. So if you're in the area, this is the next best thing to shopping for amazing perfumes in France. read more

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Although I've been wearing perfume all my life, my daily study perfumes online is a relatively new interest. So when I had the chance to visit your beautiful boutique at the Bellagio, I was the first customer of the day. Theodore Bailey was the sales associate on staff that morning & together we went on a journey of some of the top fragrances that I had scoped out previously to experience, and a few of the SA's suggestions. I ended up purchasing Paris Patchouli and Habit Rouge Spirit. He also suggested I try Tonka Sarrapia Extrait 75 and Vanille Planifolia Extrait 21 when I showed interest in the Guerlainade Extracts. I purchased the Tonka, and as I'm writing this I'm considering returning for the Vanille, a sample of which he slipped in my bag. This was a beautiful beginning to my trip. Thank you read more

Guerlain Bellagio Boutique - Bee bottles - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Jennifer is a gem! Whether I buy 2 or 10 items at a time, she is super helpful and makes great recommendations. A Guerlain just opened up near me and I know I will visit because Guerlain is my favorite but I will be sure to keep visiting this store when I'm in town a few times a year. read more

Terrible experience!! When we first walked in we weren't welcomed it was like we were discriminated the moment we walked in. We were told we couldn't touch the bottles and we were fine with that until Sergio started making it feel like a burden to JUST SMELL THE FRAGRANCES!! I don't understand people who choose their jobs and act like they hate what they do. I'm not sure if Sergio was in a bad mood but treating guests with respect and enthusiasm is important. I was extremely interested in the entire line of Guerlain but after this experience ima stay away from this house!! Please get new employees!! read more

Customer service could improve. I asked to try on lipsticks, The salesperson gave me one swab. The male salesperson asked me if I was ready to buy but when I said no, he shut closed the lipstick drawer on me. read more

I stopped in recently to get my nose on a few fragrances that mainstream dept stores don't seem to carry any longer. Particularly Bois Mystérieux and L'Heure Bleue... Jennifer was delightful to chat with and very helpful with samples, even though stock from Paris is very low right now. She took my name to let me know when they would have more inventory and I'm looking forward to purchasing from her when they do. Do stop in. They are located right next to the conservatory and they have everything, from vintage classics like Jicky, Shalimar and Mitsouko to more current releases. I'm a perfume geek and Guerlain is truly one of my favorite houses. They're so well crafted and elegant. I'm sure you'll find something here that is perfect for you, a significant other, or another loved one. read more

excellent service. Maria was very helpful and knowledgeable. She helped my to choose my new fav perfumes.

Decided the purchase wasn't for me and realized no returns soooo Had to exchange inly Spent more bc could not find exact amount. So dissatisfied ... felt embarrassed read more

Worse customer service tonight. The sales lady was rude, not friendly, discriminated us because she didn't think we could afford anything in the store because we asked for the prices of the perfumes. Gave us attitude. She definitely should not be working in a high end boutique with a resting B face and not being helpful. Definitely don't recommend going there. She needs major training on customer service or find another job where she does not have to deal with the public. read more

Initially, I felt intimidated going in to this boutique. But I really want to check the scent of the aqua allegoria series, most especially the citrus scent one. So I came in and was greeted by the nice female SA. I told her what I came in for and she showed me Bergamot Calabria. Sprayed it on the blotter and I really liked the scent. It is so refreshing. So yeah I bought it without testing on my skin. So when I got to my hotel room, I tested it in my skin and wooooaaah! It doesn't smell good with my body chemistry. It smell like pesticide on me initially and on the dry down. But it's too late to return it as I've already opened the box. I should've asked for a tester. The following evening I went back and it was an older gentlemen who's at the boutique. I was more intimidated but the man was nice and asked me how he can help me. So I asked if they have a perfume that smells like citrus and maybe green tea. He said Ah! Try this one...he sprayed Neroli Outrenoir on my arm and asked me to walk around and come back later, if I like the scent on my skin. We went around and back to our hotel room. I noticed getting a whiff of the scent every time I move the arm the perfume was sprayed on to and it's sooooo good. This one has a great chemistry with my skin and all night, I've been getting a whiff of the scent even after I showered. So yeah, the following morning, I went back to the Guerlain boutique and bought the perfume. This time it was a younger female SA (Jennifer) and she gave me so many samples. So every time we go back to Vegas, I would go back to the boutique and buy an item on my wishlist. read more

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Go see Theodore extremely knowledgeable and great to deal with . Their skin care line is great .

So I ran out of my signature scent and with impulsive contemplation after having a pleasant breakfast at the Bellagio Cafe and taking a gander at the botanical garden, I thought, "Oh why not, lets try something new for a change?" Now, originally I was planning to go to the nearest Sephora to try a scent of Guerlain but found out most of their perfumes were online only, which was both a shame and a blessing because I had such an exceptional experience at this fancy-shmancy boutique. Theodore was an accommodatingly soulful gentleman as soon I walked into Guerlain. Greeted us with an amiable smile and skillfully let me sample different notes and spices of each parfum and eau de toilette that he thought would be to my liking. He was very informative with the history of Guerlain- from how a fragrance was custom made for Napoleon III and why a certain parfum bottle was embellished with accents like bees and scalloped designs because it signified how the brand is one of the oldest perfume houses of France to date. This impressed me as I always thought that most bottle designs were just a marketing ploy to grab our attention. I now have a newfound respect for the Guerlain brand after knowing its historical values and it felt like I just had a piece of royalty of my own; absolutely timeless. After a sniff here and there, I was rather curious of the Mon Guerlain perfume that Angelina Jolie enhanced on the wall as she is the current advocate of the brand. It goes without saying, this particular one had me hooked: wasn't overtly smokey nor was it too sweet to my senses. It felt like the prettier, more elegant sister to my usual scent (I had originally adorned Salvatore Ferragamo's Signorina for quite a long while now; it was very long-lasting). Sweet but not powdery, it had notes of watery lavender, vanilla, almondy coumarin, sandalwood and iris- simple but lovely. Theodore was also so kind as to give me a generous amount of samples to keep. My purchase also automatically came with a mini travel sized bottle of the Mon Guerlain! I also randomly bought their La Petite Robe Noire lipstick in Beige Lingerie (011) since I love nude shades. Definitely no regrets made even for such an impulse buy! Will come back again whenever I run out of supply! read more

Guerlain Bellagio Boutique - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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Love Guerlain but hate the service from this specific location. If your job is to sell fragrances than up your game on customer service and discard the 'know it all' attitude. What a frivolous experience! Do yourself a favor and skip this place to avoid these snobby women who are clearly going through a crisis of their own and project it onto to the customers. That's all... read more

My husband and I stopped by this boutique to pick up a perfume I'd been wanting for a while back in January. We worked with Sergio and unfortunately the perfume was sold out. However, he took my info and said he'd contact me when new stock arrived. I didn't think I'd be hearing back, but Sergio followed up as promised almost 1 1/2 months later. I was very impressed with not only his follow through, but filling me on details such as that specific perfume being phased out but coming back with a higher price tag. It's rare to find someone that does what they say they'll do. Thank you so much, Sergio! Can't wait to receive my perfume! read more

I stopped by to see what different Guerlain perfumes they might have here that I can't find at home. Sergio helped me with several scents and I ended up getting a Mon Guerlain eau de parfum set. Sergio was so helpful and kind while I made my selection. I love Guerlain perfumes and it was easy to see he did too. We discussed the history of some of the fragrances which I love to do because not everyone knows them and Sergio was right on point with his knowledge and his enthusiasm. If u get a chance stop by this lovely boutique and get one (or more!) of their lovely scents. read more

Everyone who works here is absolutely phenomenal. The first time I visited here this year, I spoke to a woman with short black hair. I totally forgot her name! I think I spoke to her last year as well. She gave me her card and I lost it. She was great at allowing me to sample the fragrances even though I told her I was just here to look/smell and that I would likely come back at a later date to make a purchase once I walk around with the fragrance on myself to see how it dries down/develops. I came back a couple days later, as I was staying at the Bellagio, and I met Theodore. I was with my girlfriend and sister at the time and I swear, Theodore sprayed what had to be at least 50% of the stock on display. It was amazing the time he took to help us. I was set on buying either Cuir Beluga or Tonka Imperiale, but Theodore showed me many more options. I ended up buying the Tonka. Theodore hooked us all up with an extremely generous amount of samples. No doubt, I will be back ordering through the phone with Theodore. He helped us out so much, he gained a customer for life. Props to everyone at this location. read more

The fragrances sold are deceptive. They change over time and frequently. What's worse is if you open the package, they won't refund or exchange. And, the representatives have distasteful attitudes. read more

Such snooty, horrible service. I entered the shop and the associate didn't notice me, so I started sniffing and sampling the colognes on my own (there were papers to sample). Then she noticed me and came up behind me suddenly, saying "Welcome...if you're going to spray, spray away from the bottles." I wasn't spraying the bottles...I've worked in a fragrance store before and know how to aim, thanks very much. I was so offended by her demeanor and attitude that I set the cologne down and walked out. What a snobby place. And I own multiple Guerlain fragrances and can afford to purchase more. read more

I can't recommend the Guerlain boutique enough. Theodore was absolutely amazing, he showed me so many amazing fragrances and gave me testers of my favorites. Despite the limitations due to COVID and customers not being allowed to touch any of the bottles, he sprayed tester strips for me so I could try most of the fragrances in the store. I left with a bottle from the Aqua Allegoria line, but will definitely be coming back for more in upcoming trips. read more

The Guerlain Boutique at the Bellagio is quite possibly the most friendly and helpful outside of Paris. Ann and Theodore have provided exemplary customer service over the years with specialty perfumes in the famous Bee Bottles, as well as offerings from the core perfume line. In a recent disaster with one of my precious golden bee bottles, they have been kind, considerate, and proposed a solution that I couldn't be more happy to accept. This kind of customer service can only be had by working with the Guerlain boutiques directly. Department stores and third parties carrying Guerlain simply don't compare to the /savoir faire/ of these dedicated Guerlain employees. If you want to treat yourself or someone you love to something sumptuous and precious, do visit the Guerlain Boutique at the Bellagio. The experience will be lovely, you will feel that you are taking part in the legacy of French Perfume Heritage, and you can rest assured that Guerlain will stand behind your purchase. read more

Luxury has a Scent...and IT IS GUERLAIN!! Luxurious GUERLAIN Has A CHAMPION...and HIS Name IS... Theodore!!! I have searched The World over to discover My personal signature scent. Always elusive and never to be found. On May the 14th my Dream came true when I had The Honor of meeting Theodore in the flesh. Never before have I met Someone who is so warm and generous as He!! Because of His kindness and patience My Personal Signature Scent is in My hand. Thank You Theodore for allowing me the opportunity to play and discover. I am eternally grateful!! Every visit to Las Vegas will be Topped off by visiting YOU!!! I will be Back!!!! Love Always, Stephanie :) read more

I loved seeing this Guerlain boutique store. Probably because I'm a huge fan of their products. I love the skincare, makeup and perfumes here! The skincare is one of the best that I've tried. This store is well kept and organized. Definitely try their face wash, face and eye creams. Quality of make up is classy. Lipstick has a very classy case with a mirror too and perfect for a night out on the town. read more

This boutique has the best customer service I have ever encountered. I have purchase from them twice over the phone and the experience has been delightful. Sergio has helped me deciding between fragrances and his advice has been spot on. I blind bought a perfume for my mother and he sent me a sample, when I tested that sample it was exactly as he described. I will definitely buy only from them from now on and can't wait to go there and thank him in person and also pick up some more bottles ( I have a long Guerlain wish list). read more

This was one of my favorite stops in Vegas . The gentleman gave us some of the historical aspects of some of their perfumes and was quite patient with all of our questions . I just wish I would have bought little black dress from him instead of trying to find it on the internet now . He was no pressure , just informational , brilliant , because now I keep smelling it on my sweater . Great job Guerlin; no wonder you're a classic ! read more

Beautiful jewel box of a boutique...smaller than the one in the Venetian. Service was more assertive than I usually like.

I've been wanting to go to a Guerlain boutique for a while now so when we went to Vegas for the weekend I made it a point to stop by this store. The gentleman, Theodore, was very helpful, patient and informative. I ended up purchasing the Vol de Nuit extract and left with samples of others on my list of future purchases. I never thought shopping in a tiny store would be one of the highlights of my weekend but I was wrong. Can't wait to go back! read more

After misplacing the perfume applicator I contacted Guerlain Bellagio Boutique and they sent me a new applicator right away. I appreciate the quick response they have the best costumer service. Daniela Rachi read more

Suzy was very helpful! super nice and clean. staff is very friendly.