**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

Had to come in to the xfinity store because all the equipment for my online order was not shipped…read more The first representative I spoke to (Matt?) was extremely unhelpful and dismissive. His colleague Jimmy however, redeemed the store and the people who work there. He listened and was kind and resolved my issue with grace. I highly recommend working with him.

This is not about any particular store- it's about when you call them for help…read more Congrats Comcast! You have once again (for the 5th year in a row I believe) been voted WORST CUSTOMER SERVICE IN THE COUNTRY!!!!!!!! ..and I'm a hearty example of it- I called 7 times to get a simple question answered. Could not get thru to a human. I was then foolish enough to try your "Virtual Assistant." That had the intelligence level of Joe Biden. Impossible to get a human on the phone(I am not even sure they have any working there....). Wish my place had more options- my neighbors and I would switch IMMEDIATELY-even if it costs more.

Had a great experience today, upgrading my phone to a 14 plus i, and also purchasing the series 8…read morenew i watch. Can hardly wait to receive the new watch. The tech team at this Xfinity Store works together and makes the whole experience a really great one; all of my questions were answered politely and professionally. Great Experience Paul McCaerthy

I wish I could give 0 stars. If you have any other options,…read moredo not go with Comcast/Xfinity. I have been a customer for 12 years. Over this time, I've suffered through their clunky and slow website, making sense of billing and although the internet didn't go completely down often, it was often at less than 10% of the capacity I was paying for. The most recent offense happened when I tried for the 4th month to cancel the charge for Paramount+ (which never worked). The representative I contacted this time suggested a cheaper plan with better internet speed. I thought it was a new offer for a long-standing customer. But no, for this $40 discount, I went from 100+ channels to 10. When I tried to revert back to what I had, I was told it was impossible, but I could upgrade my plan for a price that was $10 higher than what I had been paying originally. I asked to escalate my request because I felt like I was tricked. I was told they don't have anyone I can speak with. What customer service company doesn't have an escalation protocol to help unhappy customers? Apparently, that would be Xfinity. I was told by the first representative I complained to that they opened a ticket, and I'd get a call back. When I didn't, I called again and was told there wasn't a ticket open. They would pass on my issue, but I wouldn't get any acknowledgement or a remedy from management. I am hoping this gets Xfinity's attention and my situation is resolved before I move to another provider.

It is utterly disgusting, downright deplorable and sad, frightening really.. Xfinity as a whole as…read morea company sucks beyond whatever I could possibly imagine! I cannot tell you from the moment you walk in the door 10,000 times because trust me you will you'll be walking in and out of there disgusting trying to just get a phone. Please do not expect anyone to truly help you or to even give a shit while you're there. It's like breaking up with a toxic person! Just like used car salesman except worse! Thank you Come have a great day!

Had there internet service for over 10 years. The were charging me over a hundred dollars a month…read morejust for home internet services. Initial fee when I started was about forty bucks a month. I tried getting a better deal, thinking that maybe they would value long time customers. They also have given over $780000 to election denier candidates. No thank you!

Worst customer service ever! Nobody is competent--by phone or in store. They are full of…read moremisinformation, have poor knowledge of products/services and don't follow through to get issues resolved.

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

Awful customer service. Did not do what they promised they would do. I'm not a customer and I'm…read morereceiving emails from this company about another customer's account. I've been trying to stop these emails since June of 2024. They promised to help 8 different times, 8 different ways and have failed. Awful.

Xfinity is stealing money directly from your account via your debit card…read more I took advantage of their Mobile phone offer. Hated the service, cancelled within 3 days and returned the phone within 2 weeks including shipping time. I received confirmation that they received the phone. That was 7 almost 8 months ago. Twice since they sent a notification of my upcoming bmo il bill for $283. I had to do the AI loop, then "chat" customer service to get it resolved. Then it happens the same way again! After not less than 5 hours each time with assurances that the account was closed yesterday without any notice $283 was debited from my account. This because I am an idiot and have Internet and cable services through them and they have my card on file. So after another 6 hours of the endless chat transfers and ticket escalations AND endless apologies for having Stolen my money I told I would go ave a refund the next day. Today! No refund and another 5 hours...starting all over again with AI, lateral transfers to customer service "chats"...Mind you...having to start all over with each agent I was transferred to, each agent "opening a new ticket" then endless "escalations" to a higher department..starting all over again. Then I will be emailed with confirmation in 4 days! They illegally debited my account which should be have been closed 7 months ago and outright stole my money. HOW IS COMCAST GETTING AWAY WITH SUCH BLATANT THEFT!! AND THEY MUST BE AWARE THEY ARE DOING THIS. Is it because customers are fleeing them because of shady price shifting, illegal increases to customers bills, outright stealing of customers money only to send them into customer service HELL via their AI, customer service "chat" on endless lateral transfers with more time spent with the agent making generalized apologies, assurance they will keep "an eye" on the entire process until resolved only to transfer you to another low level chat agent in India or Mexico where you have to start all over with the very first detail of the same ongoing event. Com to ast knows this system just makes it easier for the customer to walk away from the problem then spend countless hours pulling their hair out with no resolution in site. Yesterday after 4 hours I missed a doctor's appointment, was charged a $50.00 no show copay because I was invested for 4 hours and would have to start all over again and getting my $283 dollars back was greater than the $50.00 copay. Abd on abd on. Xfinity wants their customer to give up. That's why their baking resolution impossible. Worse once I do get my money back and I will...5, 8, 10? months from now I am sure they will do the same stealing of my money again!!!!! Xfinity knows...they know! Can we now refer to them as CRIME LORDS?