Do not get xfinity if you have any other option!…read more If you do, for god's sake do not ever do a an ownership transfer. It will somehow fuck up your credit score for life. Customer service had no idea how to fix it, or even let me pay off the debt I shouldn't owe in the first place. Spent several hours on the phone with their "experts", only to find out no one knows how to fix it. And don't get me started on their network speed. It's just shite quality all around.

No phone number for retail stores is absurd. Would like to see if they have a cer phone before I…read moredrive there!

**1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

Had to come in to the xfinity store because all the equipment for my online order was not shipped…read more The first representative I spoke to (Matt?) was extremely unhelpful and dismissive. His colleague Jimmy however, redeemed the store and the people who work there. He listened and was kind and resolved my issue with grace. I highly recommend working with him.

This is not about any particular store- it's about when you call them for help…read more Congrats Comcast! You have once again (for the 5th year in a row I believe) been voted WORST CUSTOMER SERVICE IN THE COUNTRY!!!!!!!! ..and I'm a hearty example of it- I called 7 times to get a simple question answered. Could not get thru to a human. I was then foolish enough to try your "Virtual Assistant." That had the intelligence level of Joe Biden. Impossible to get a human on the phone(I am not even sure they have any working there....). Wish my place had more options- my neighbors and I would switch IMMEDIATELY-even if it costs more.

Had a great experience today, upgrading my phone to a 14 plus i, and also purchasing the series 8…read morenew i watch. Can hardly wait to receive the new watch. The tech team at this Xfinity Store works together and makes the whole experience a really great one; all of my questions were answered politely and professionally. Great Experience Paul McCaerthy

I wish I could give 0 stars. If you have any other options,…read moredo not go with Comcast/Xfinity. I have been a customer for 12 years. Over this time, I've suffered through their clunky and slow website, making sense of billing and although the internet didn't go completely down often, it was often at less than 10% of the capacity I was paying for. The most recent offense happened when I tried for the 4th month to cancel the charge for Paramount+ (which never worked). The representative I contacted this time suggested a cheaper plan with better internet speed. I thought it was a new offer for a long-standing customer. But no, for this $40 discount, I went from 100+ channels to 10. When I tried to revert back to what I had, I was told it was impossible, but I could upgrade my plan for a price that was $10 higher than what I had been paying originally. I asked to escalate my request because I felt like I was tricked. I was told they don't have anyone I can speak with. What customer service company doesn't have an escalation protocol to help unhappy customers? Apparently, that would be Xfinity. I was told by the first representative I complained to that they opened a ticket, and I'd get a call back. When I didn't, I called again and was told there wasn't a ticket open. They would pass on my issue, but I wouldn't get any acknowledgement or a remedy from management. I am hoping this gets Xfinity's attention and my situation is resolved before I move to another provider.

It is utterly disgusting, downright deplorable and sad, frightening really.. Xfinity as a whole as…read morea company sucks beyond whatever I could possibly imagine! I cannot tell you from the moment you walk in the door 10,000 times because trust me you will you'll be walking in and out of there disgusting trying to just get a phone. Please do not expect anyone to truly help you or to even give a shit while you're there. It's like breaking up with a toxic person! Just like used car salesman except worse! Thank you Come have a great day!

Had there internet service for over 10 years. The were charging me over a hundred dollars a month…read morejust for home internet services. Initial fee when I started was about forty bucks a month. I tried getting a better deal, thinking that maybe they would value long time customers. They also have given over $780000 to election denier candidates. No thank you!

Worst customer service ever! Nobody is competent--by phone or in store. They are full of…read moremisinformation, have poor knowledge of products/services and don't follow through to get issues resolved.

There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and…read moreforth. No one person seems to know what the other charges ‍

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

My experience here had some positives as well as negatives. Comcast tech support suggested that I…read moretrade in my modem/router for one that would allow me to access the faster bandwidth that I already have. I arrived a little after they opened at 9 am. There was already a line with four people in it and I went to the end of the line. I drove through the rain to get there and the skies were threatening to open up. With no rain gear, I waited an hour to go inside. Many people behind me came and left. People were cursing Comcast over the wait. After I was escorted into the building, the associate who helped me was very nice. With in ten minutes he gave me the equipment I needed and sent me on my way. He also told me that if I ever need to just return equipment, I could take it to the UPS Store and they will pack and ship it for free (no charge to me). That was very helpful since I had one more piece of equipment to return. I got home, followed the instructions, and had everything working within 20 minutes. They have automated the installation so anyone can do it. I was pleased with that even though I do know networking. I have mixed feelings over this experience.

poor to non existent customer service. You will not get truthful answer from them only a run aroundread more

Xfinity Braintree, MA, 02184 Hello,…read moreI am pleased to write this reference letter for Daniel Jean-Baptiute, who provided exceptional service during my experience with Xfinity. As a customer, I have had the opportunity to interact with many service representatives, but none have exceeded the level of professionalism, expertise, and dedication that Daniel Jean-Baptiute demonstrated. Daniel was attentive, patient, and thorough in understanding my needs. He took the time to listen carefully to my concerns, explained all available options clearly, and ensured that I was completely satisfied with the resolution. Thank you Daniel !! 02/04/2025

I wish I could give 0 stars. Came in today to pick up a modem. The dude never even made eye…read morecontact. Had the customer service/ social skills of a doorknob. Gave me a modem with no coax cable so couldn't set it up. I tried calling but everything is automated and I couldn't talk to anyone. Mind you, I just got Xfinity and today was my first time picking up equipment. So not a great start.