Humidifier put in wrong. The humidifier leaked and was hot-wired, so it ran when turned on all the…read moretime. I called them five times and got excuses way they could not give me an appointment. They were supposed to put in a furnace and A/C unit comparable to what they replaced, and they put in a much lesser unit.

From the owner: Installing TempStar products Servicing all makes and models…read moreCommercial refrigeration installation and repair

Great service and reasonable price. Showed up on time finished same day. I had water heater (gas)…read moreand an electric anode rod installed.

Service is spot on. They are come when called but be ready to pay a premium for that. When they…read morecome out for regular annual check find they always find something wrong. The prices charged are high and because of that we are going elsewhere.

When we purchased our home two summers ago it needed a new AC unit. MRS was recommended to us by…read moreour realtor. Getting the quote for the unit and getting it installed was a breeze. However, as soon as it got hot out the unit froze up. We are now going on the third summer with no AC because they continue to send out technicians to 'fix' the issue. We are now out thousands of dollars for a new unit and repairs to make this new unit actually work and it still does not work without freezing up.

I've waited several weeks to post this review as I've been hoping that MRS would make this…read moresituation right. My family has been MRS customers as long as I can remember. My father even owned his own business for about 25 years before selling to someone and he used MRS for his business. Unfortunately, it seems they are getting too big for their britches and don't care about the customer anymore. They seem to care about how much money they can drain from your bank account. Our furnace has gone out over and over again this winter. Luckily, we have a gas fireplace, so the first 2 or 3 times it went out (all on a Friday or Saturday of course) we just switched that on and we were fine. We still wanted our furnace fixed of course, so we called MRS. Jeff Nation came the first time and worked on our furnace. We've had Jeff before. We like Jeff. Unfortunately, Jeff doesn't own the place. He replaced a part and did some work. We paid $80 for the service call and about $250 for repairs. The second time, when our heat did the same exact thing, he came again. We got charged another $80 for a service call and were told it was our filters. They were too dirty and caused the furnace to overheat. As soon as he left I looked at my husband and said - There's no way it's just the filters. It hasn't been THAT long since we changed them and that's never happened before and I told him I expected to be calling them back again soon for the same exact thing... which is exactly what happened. But this time, I insisted on knowing wether we would be charged yet another service call. The lady in the office said it depends on wether it's for the same problem or not. Well thing is, I say, I don't believe for one second it was the filters last time and our furnace is still doing the same thing it was doing before you guys came the first two times. So yeah. I would say it's the same problem. She told me she would have to talk to some guy and call me back... Which never happened (because they don't care). I never received my return call and when I finally called back and insisted on talking to him he gave me an answer I would expect to get from a company that doesn't care and just wants your money - Oh, those old systems will nickel and dime you to death. But he still couldn't just waive the service call fee for once for a customer who's entire family uses their services and is upset. Really? It might be time for us to buy a new system, I won't argue there, but there is a specific problem going on here and here's the thing... I wouldn't mind paying for some different parts and labor. I'm not completely unreasonable and I understand that no one's perfect. Everyone makes mistakes. They may NEVER be able to find the problem/answer and that's okay. What's NOT okay is a company I've used for years trying to charge me over and over for the same service call and generally acting like they don't care (except for Jeff, if it were Jeff's company he would have come back without charging us again). Bottom line - MRS will give you good service as long as they can find the problem, but they aren't cheap. Also, don't expect the higher ups to actually care about you... the customer.

Griffin Hall from Good Guys HVAC, during a previous repair, noticed a dangerous issue with the main…read moregas line to my furnace. He observed there was a lot of offset tension on the gas line connection to the furnace due its improper installation when the furnace was originally installed. He used a flexible gas line connector to alleviate the issue (see photo) and was very meticulous to ensure the new pipe had no leaks. Furthermore, he applied additional stabilizers to ensure the pipe was properly secured. I certainly appreciate his attention to detail and his outstanding professionalism to make my furnace safer and more efficient. Griffin Halls demonstrated superior skills and willingness to go the extra distance to help his customers brings great credit upon himself and the Good Guys HVAC company. Others would do well to emulate his attitude. There is no doubt who I will call in the future for HVAC service.

Super friendly, and when our air went out they came in and replaced it (and the furnace) in less…read morethan a day. They were super responsive to all of my questions (and I had many) via text. Pricing was on par with their competitors. I priced out three companies and was happy I ended up with Good Guys!

Been using Broyles for over 25 years for all my HVAC and plumbing needs. They might not be the…read morecheapest in town but definitely the have highest quality of work. Broyles has never let me down.

They were able to fix my A/C circuit board and add a C wire in literally 20minutes. The man that…read morecame to my house was James. Super sweet man and very informative about things that will help my furnace last longer.

Nick and Micah did a fabulous job and were so professional. Your company is fortunate to have such…read moregood employees.

They were out within an hour and fixed within two hours. I am so thankful to have heat again…read more Drew was amazing!