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    1 year ago

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    Thriveworks Counseling & Psychiatry - Red Bank

    Thriveworks Counseling & Psychiatry - Red Bank

    (2 reviews)

    inappropriate billing and lack of transparency for said inappropriate billing. they love using…read moreextra codes

    My therapist was great, Jennifer Weiskott. However, I had to leave the practice because my billing…read moreissues were not resolved. I have great insurance that covers therapist visits. However, on visit 8th or so, it will billed wrongly to BCBS of MA, instead of BCBS of NJ. I have worked with the customer support rep from the billing department - named Jessica Presume and she has continually billed this particular visit wrongly over and over again. Since August 2nd, I'm trying to correct her error. I have called my insurers multiple times and they said I have full coverage as long as the rep puts on the correct billing code. I have put my insurance rep in contact with their billing department and fast forward, 4 months later, I am still gettting billed wrongly. I have asked for a manager to contact me via text, I have asked for a manager over the phone with them, but still nobody continues to contact me back. If you want the stress of dealing with billing issues, this company is the place to go too. It's clear that I am covered too, if not, why would visit no 8th not be covered and 1-7th visit, plus 9th to 10th visit be covered. It's not rocket science, just plain incompetence. The rep is so rude and just insistent that I have not met my deductible, which makes no sense at all. My insurers have tried to tell this billing lady over the phone, twice, how to bill it correct, but nope, she can't seem to be able to correct her error. So much time, effort on my part trying to resolve the issue to no avail. If you need a therapist from this place, hope and pray she's affiliated with other companies, coz the billing department will give you more grief then what you started out with. Danette from customer service got back to me on the 12/27 to say that they are working on it. Fast forward 12/29, when she scheduled a 11.30am appointment with me, over the phone to give me updates. She just did not call back like she scheduled. I tried to email/call/text, but nobody would give me any updates about how to contact her. All I got was: We have passed the message to Danette, and she will call you back. The customer service is unparalleled.

    Guided Growth - c_and_mh - Updated September 2026

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