I have been a client of Trent & Associates for 13 years with 2 homeowners policies, auto & an umbrella policy. A couple of weeks ago I moved and called Trent & Associates to update my policies. Due to a problem of poor service in the past, Jason told to deal with Jessica Cain. I called twice leaving messages for Jessica, no return call. On my third call I FINALLY reached her. After discussing what I needed to do, Jessica said she would work up the quotes & get back to me. A week later, nothing from Jessica. I tried to reach Jason Trent, no luck, left a message. At one point Jessica did send me an email with quotes that were incomplete & not what I had requested. I responded to her email & she responded back by saying I was "on the top of her list" & she would have all the quotes to me by the end of that day. That has been a week and nothing from Jessica. We're now 3 weeks into this situation and I'm still waiting.
NOW HERE's the happy ending....due to Trent & Associates lack of customer service, I placed a call to another insurance agency. The gentleman was very professional, took all my info & had all 4 quotes for me in 2 hours!! Not only was he prompt & professional but he was able to save me money on 3 of my policies. Here's the breakdown; homeowners #1 saved $300/yr, homeowners #2 saved $400/yr, car saved $600/yr. the umbrella policy was $15/yr higher. These new policies are all comparable to my old policies as far as amount of coverage.
I want to thank Jessica & Jason for saving me $1300/yr.
Would I recommend Trent & Associates to family or friends...ABSOLUTELY NOT! read more
