I cannot say enough about how great this organization is. It makes me sad to see the bad reviews…read more They have always been fabulous for me. I was an Animal control officer and medical manager for another shelter. They were so helpful with all the cats i needed help getting spayed/neutered. Their feral cat spay/neuter was a life saver. They were always willing to help with anyone i dealt with that needed assistance. The vet they had on the catmobile was amazing. They've taken in cats that other shelters will turn away (i.e older, chronic medical conditions, FeLV positive, special needs etc). They truly are amazing and deserve way more recognition and donations.

I got my cat here when I was going through something. I have schizophrenia. But I know I'm going to…read moreget through it. I also have anxiety and ADD. I got him 3 years ago. I love him so much. He is very calm and doesn't really attack me. He came from a bad family who mistreated him. Yeah. But now things are better for him.

My daughter rescued a cat from there and we are in love with her. They took time with us and helped…read morewith the process

This rescue goes above and beyond to take care of the cats. They are fed top quality food, there is…read moreplenty of space for the kitties to roam around and interact with each other. The premises is extremely clean. Lots of comfy beds, toys. Volunteers who spend a hours each days with the cats. The cats roam free in spacious premises. They have an amazing vet who makes sure all the kitties are healthy and happy.

I have not been to the Newburyport Natural Dog but I ADORE Jill, who used to be the store manager…read moreat The Natural Dog in Hamilton and is now working with more stores than Hamilton, which is good news for the chain but sad for me as I miss seeing Jill! Fortunately, the new manager at the Hamilton store, Meaghan, is incredibly nice and helpful, too. In general, the people who work at The Natural Dog are super knowledgeable about food, allergies, sensitive stomachs, etc and are kind and helpful. Definitely my favorite dog food store by far!

I've never left The Natural Dog with questions unanswered. Amazing level of help, knowledge and…read moreservice. The best foods and treats available.

The contrast between the consistently exceptional service at my vet including yesterday in my…read morecurrent area and my horrific experiences at Newburyport Animal Hospital years ago has promoted to speak out about the PTSD at the latter. I only am writing this review so many years later because the website shows that Dr. Grillo still owns and operates the place.There is nothing to indicate that things have changed. My first experiences at Newbury were awesome on every level. I attribute the change to the large expansion a few years later. My perspective ties to my partner and I regularly joking about one of the "Facts of Life" stars calling a co-star a "greedy b----" when the covert effort of the latter to make a side deal tanked a reboot that otherwise would have been a sure thing. I had been happy with the care that I had been receiving and thought that Dr. Grillo and I had been on friendly terms. I noted that he both went to the home of my friends to put down their greyhound when the time had come and did not charge them. The story with my cat, who had been a patient for years, began with Grillo initially strongly believing that he was not ill and only discovering the kidney disease when I politely kept pushing the issue. Grillo did apologize. The regular expensive treatment continued for months. Grillo knew that my cat was like my child when he made me bring him in when the time came. He also was not very compassionate and charged me. The next incident came a few years later. A previously awesome cat sitter had traumatized my cats (including bringing a black lab contrary to my request to not do so and a completely unknown infant) into my house while sitting for 10 days. One of my two cats increasingly became aggressive despite my continuing to be as loving to him as I always had been. He eventually became feral, and I only got him out of my house by finding a wildlife expert willing to there and capture him. He refused the money that I repeatedly offered him. I had the expert bring my cat to Newbury as the next step. Grillo told me that the cat was well-behaved there and totally discounted my experience as well as my trauma regarding the whole manner. He was very judgmental regarding my refusal to both risk bringing that greatly loved cat back in my house and facing having to again find someone to capture him if he went nuts again as I was certain that he would. Despite Grillo knowing for years that I was a loving pawrent who had spent thousands during the extended illness of my first cat, he strongly implied that I had been abusing the cat that I literally was in tears over losing. The local animal rescue league absolutely refusing to take the cat resulted in my having to abandon him. Grillo pulled a full Blair by charging me for the couple of days that my cat had stayed with him. I had been a profitable client for years, and I doubt that keeping the cat cost Grillo more than a little food. I may even have sent some food with him. I considered refusing to pay and just walk away but wanted my other cat to continue being a client because the underlying care had been good. All of this concluded with a horrible experience when I was moving 90 minutes away. I boarded my cat with Newbury a few days before my move. My partner was going to pick him up on the day of the move to drive him to our new home. I paid for the stay when I dropped off my cat. I made it clear that I was doing so so that my partner would not need to pay when he came for the cat. I further paid what I thought was an unduly high amount to sedate my cat the morning of the move both to reduce the stress in him and so my partner would not have to deal with constant caterwauling on the drive to the new house. My partner called me from his cell while I was in the middle of the two teams of movers incessantly asking me where stuff went despite it being clear. (I found a box of shirts clearly labelled "bedroom" in my basement closet several months after the move.) My partner told me that Newbury receptionist kept demanding the boarding fee thst I already had paid. She acknowledged thst I had paid the fee after 15 minutes of arguing. My partner also told me that Newbury had forgotten to sedate the cat and only did so when my partner arrived. That was too late and my cat was too worked up about being put in the carrier and driven (not to mention moving to a new house) to do any good. Getting Grillo to subsequently discuss this was like pulling teeth. He shrugged off the demand for the boarding fee and asserted that I had received the sedation for which I had paid. He refused my request for a refund for the sedation even when I noted that it was worthless and would have been a nice gesture regarding the demand for the boarding fee. I will be moving back to the area but will not returning to Newbury. I am sure that they would not want me back after this. It is a clear case of taking the bad.

Soon after we established our kitten as a new patient at Newbury Animal Hospital, they discovered…read morethat he had ringworm! Although we have been lifelong cat owners, we have never dealt with such a daunting health issue. As soon as we met with Dr. Grillo and his staff, we knew we were in the very best care. They helped us every single step of the way, including medical boarding over the holidays, where our cat was treated like family. They are transparent about the costs of services and communicate all aspects of a care plan. The office has a positive and welcoming atmosphere, and the staff is always genuinely excited to see us and our cat. The staff is also incredibly helpful in answering questions over the phone. I am forever grateful for Newbury Animal Hospital's kindness, compassion, and expertise. We are so lucky to be in their care!

I just want to let people know that although they are very strict about their drop off time, we…read morestood outside for nearly 2 hours. Then then informed us they overbooked the amount of surgeries and pick up time would be 3 hours later than originally quoted. The staff member was extremely rude and handed me my money back and told me to reschedule and would not let me finish speaking a single sentence. Since I waited for 2 months on a waiting list and drove 2 hours there, I decided to call out of work instead... I will only use the Catmobile in the future if I can devote an entire day to doing, well, nothing. The price is the only reasonable aspect of this program, and I thank the veterinarians donating their time but management needs to realize that they need to be courteous and give people a heads up about pick up time changes etc. Also as a heads up to anyone using this in the future, there's always one or two people that bring in a flea infested cat (it happened today too) so be sure to pretreat your pet.

I have gone to Pet smart in Seabrook every month for the last 4 months and they havent been able to…read moresell fish. If they cant take care of their tanks why dont they just shut them down instead of wasting customers time going in there only to be turned away? Its ridiculous.

My Yorkie needed a summer clean up. He's a grumpy old guy at 11 years old…read more I brought his 2 nuzzles but was told they're not allowed to muzzle dogs over 10. I warned they that he's a jumper and may get ugly getting clipped and having his nails done. He's not a fan of the pawdicure. He's all cleaned up and is nice clean and soft. They did super with him as he didn't nip or jump off the table. $42 for bath, clip and nails was worth it. We'll be going back.

Randy Rezendes is going to be our trainer for Nutmeg's life which we hope will be long. She…read moreimmediately related warmly to him as soon as he arrived. So glad to be working with such a talented and empathetic trainer - and a special gift that he is a military veteran. Bright and well spoken, his gentle and firm manner is already paying off as Nutmeg's behaviors are already improving after only one visit. He worked on general obedience all based on training my wife and I to be pack leaders. He is awesome!

So I have been up and down about posting this but I have to do no one else get hurt like I did…read more So I ended up getting a puppy and my daughter got one also and where she lived the puppy wasn't getting along with the other dog he kept attacking puppy well I said I would take him since he was the brother of mine. And then my dog started getting Jealous and not wanting toys out for the other one to play and it started get bad he was guarding his toys and treats and anything he got and was fighting with his brother so we all decided to pitch in to try to get the dogs trained to get them help and then they told me that my puppy had sibling rivalry well I called and bark busters and this guy I talked to on the phone had me sold told me they would come out 3 times a week what ever I needed for the dogs well they got there money and they sent Kayla out she seemed great the first time she had problems with the car she was stressed out about that and my husband went and checked her car and she left I even checker her and made sure she got home ok and she showed us some thing out side how to walk the dogs and mostly talked for the hours she was there and said do this and call for another appointment in 2 weeks I'm like ok that's weird gave here thousands of dollars to show my to walk back and forth Ok so waited and did that and nothing really changed waited till she came back she came in rushed last person on her list on her way home same thing showed us to walk the dogs and how to keep a piece a cheese Away from Them and then she went away for the 4th didn't see her for weeks and I texted her and asked her if we can set up more time for the dogs I was really having a bad time with them and I'm desperate for help with them and she turned around and sent me a messages letting me go after paying thousands of dollars to come 3 times for a half hour to walk my dogs it was terrible my dogs needed more help she said and was letting us go and not giving me any money back after coming and telling me it's as many times as they need the man said on the phone and then lied to my face and said he never said that and was telling me he had it o a recorded line which was another lie if he was recording me it was against the law because he never told me he was and said I asked and he told me no he could never come out a few times a week they it was recorded and he wouldn't let me hear it saying that it was against policy which I no he was a liar and now my dogs are suffering because they kept my money and o can't get them to another place which I would of sent one away to get the help he needed while he's still a puppy and these people really hurt us and now I have to separate the dogs and they can't be together and don't no what's going to happen now just because the kept the money after saying they could help my dogs and lied about it all so please becarful and check around don't be like me and jump into it because they said it would be fixed and help my pups and that's all I wanted and now I can't bring them anywhere because there greedy and said they couldn't help well say it from the beginning and don't take the money and Kayla acts all good while in front of you thinking she was so nice and then does what she did was horrible to the dogs there not beaches dogs so she don't care what happens to them but I do and that was wrong and don't trust the man on the phone he is mean and was such a mean person after trying to get money back I'm sorry but 1500 dollars for - time to come out for 3 hours that's 1500 hundred a hour she got paid to show me to walk my dog back and forth o learn more on apps online helping me then what she stole from me l.. and reading Kayla's reviews why she started is the same thing I'm going through that she ripped me off the money to say they couldn't be helped after 3 sessions smh