Worked with Sean Vaden and his manager Mike and got an amazingly good (And fair) deal on a trade in of a Gibson 1968 Custom Les Paul reissue for a brand new Martin D28 Modern Deluxe.. I couldn't have asked for better and more attentive service .. this is the guitar center I remember from the 1980's .. the hay day! Even the door security man, Jeremy was great! what a team! read more

Disinterested, miserable staff, who must be on crap hourly, even if i heard their 'union'. Always a long wait to speak with any of their 'experts' Non return policy with no leeway on 'the corporate, company policy'. I'm done with that business. read more

No I do not recommend giving Guitar Center business. They are selling damaged gear to customers without giving any compensation on the trouble they put them through to deal with the unprofessional behavior. Never do business with Guitar Center. Corporate run heartless company. read more

Let's make some noise! Are you in need of new musical gear or possibly an instrument. Look no further than guitar center. They stock more than guitars too . They have a great selection of amps, pedals, cords, etc! If you need it; it's here . Come in and check out what that new guitar would sound like. You can hook it up before you take it home. They have a wide range of prices and options for all levels of experience. Channel your inner Tommy Lee into being. You can be the next Neil Peart. The drum selection is great too. They have some gently used drum systems and you could build your own system. The staff here is more than happy to help you and offer advice. Be the next rock star but remember that practice makes perfect. They offer singers out there that microphone so that your words can dance in others ears . Protect your purchase with their warranty system. For more details ask the store employees. There are many different options and ways to begin your musical journey. It all starts with you ! Let's go ! read more

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Management and employees are disturbingly rude... It will takes you up to an hour to even get on the phone with them. in order to get a job here apparently you have to have "unkindness" and "laziness" on your resume. They will also kick you out for being too "loud" on instruments that they have out for you to play, but will let people bang on drums for hours... and that's okay. One of the employees followed me out (mind you i'm a lady) all close up to me with a camera and chased me out because someone he thought i was associated with was playing on the dj decks too loud. that's disgusting and this place needs to seriously do better and hire people who actually want to do their job. read more

This was the first location I went to back in Summer 2023 about three years ago when I was 15 years old. I remember when I walked in there I discovered a lot of things such as a big DJ Set that had a load of some bass heavy tunes and exploring many different instruments around there as well. Three years later, fast forward to this year. I revisited and found an actual CDJ 3000, an Electronic Talking Musical Note, and brought home a Sonic Tongue Steel Drum and plus I got hungry and bought a Mountain Dew and a Pepsi and Lays Classic Chips. read more

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Five stars to Allen. He greeted us as we entered and offered to help. He immediately took us to the strings so we could replace the frayed one on my son's guitar. He was knowledgeable and offered some input on the prices vs quality. I appreciated that. My son had been eyeing a placid blue electric guitar with amp set for his birthday. Allen was again knowledgeable and unhurried in his assistance and answering questions. We noticed a different price at another location. Allen actually spoke to someone and asked for a price closer to what we had seen. That was pretty cool. Allen is a chill and friendly dude that allowed us to make an unrushed and well informed decision. He is exactly who I would picture as a star employee in a music store. We appreciate him very much and are grateful for his help! read more

Javier helped us get a replacement guitar. Friendly, kmowledgeable, extremely helpful. Would recommend highly!

I'm praying she rocks hers dreams to life!!! My 17yrs old daughter requested to come here like it was Disney Land, she ended up getting a new electric guitar and a like new amp speaker. As long as she is happy I'm happy. Thank you to Alex he assisted us with the purchase, he also showed us her guitar worked by plugging it into the stores amp and playing it (aka did a guitar solo) my daughter loved it and was extremely impressed and so was I. Overall the experience was awesome for my daughters 17yr celebration. read more

Guitar Center - Musical Instruments & Teachers Near Me - Las Vegas, Nevada

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Max is a super helpful and knowledgeable person. Great to work with, knew exactly how to answer our questions and got us out the door with what we needed in minutes flat. read more

dont try to return or exchange anything, cause they'll have to "investigate" it before they give you your money back. p.s. they wont give your money back. read more

Staff is so helpful and efficient every time I buy new gear or instruments. I always seem to come back sometimes just to chat.

I went in with some knowledge of trying to get my karaoke set up, until I met Jose who is so FULL of knowledge and helped me SO much!!! He is the epitome of customer service. I just wanted to say how deeply grateful l am for the help you gave me with my karaoke machine. I was feeling overwhelmed, and you took the time to guide me step-by-step without making me feel rushed. Your expertise and kindness meant a lot to me, and I truly appreciate everything you did. read more

I was the first customer at the door this morning w/ a possible trade in, and he took 7 customers after setting me aside to wait. He didn't take my trade, but an hour later I'm leaving the store. I've bought a lot of guitars, some that needed work. I get that it gets busy, but I would have preferred a more focused interaction. One customer at a time. Quality focused interaction, not a scattered one. read more

Don was amazing when he helped our son with his guitar! It stopped working after only a couple months and he fixit right up really quick! Best and quickest service in town! read more

Guitar Center - Musical Instruments & Teachers Near Me - Las Vegas, Nevada

Like several other reviewers, I ordered a used item online from this Las Vegas location. The item is listed on their website as "used, in great condition." The item was prepared for shipment and I even got a tracking number, but then the item was abruptly canceled. I called guitar Center to find out what happened and they said that the item was broken. I haven't received a refund and the item is still listed as available and used in great condition on their website. Buyer beware, this place seems scammy. read more

Guitar center on Charleston and durango in las vegas are always under staffed. Never enough employees. Only on the holidays do they hire more morons.. The guitar techs that work at the store are always lazy and behind in work. If you're weeks behind in fixing guitars HIRE MORE TECHS !!!!! But guitar center is only in it for the money and not good customer service. It is a big Fail read more

Hire enployees who actually give a F#%k I actually had to complain in order to get help with a John Mayer Strat I wanted to play and possibly buy. I ended up leaving without buying anything. read more

STAY AWAY FROM THIS STORE. I took my son today (which is my only day off) I promised him a bass guitar, had 90.00 in rewards which expired also today 5/12/25. 2 floor lazy workers. No energy to help us out, no drive to be there And supervisor or store owner should get rid of them. At approximately 638pm (hope supervisor watches camera) I approach the Hispanic worker again and once again failed to give my son and I good customer service. I'm extremely upset and disappointed to get bad service when I have my son and with the intensions of buying a 300-500 bass guitar. STAY AWAY, lazy workers, not knowledgeable of the expensive stuff they sale there. IM BEYOND DISAPPOINTED!!! read more

I love going into Guitar Center Town Square, as they not only have a huge selection of guitars, but the service level is great. I always look for CODY in Sales for the best advice and service - he really knows his stuff and is a great guy to boot! I highly recommend this GC for any and all musical needs! read more

Looks tired in there and needs a refresh. Tardy. Was browsing the store for 10 minutes and no Employee said: " Hi, Do you need any assistance ? " Quite a few guitars to play but you have to ask for the higher end acoustics as they're high up the walls. read more

I just wanted to take a moment to give a huge shoutout to Gabe and Jose for their incredible help and outstanding customer service. From the moment I walked in, they were both welcoming, knowledgeable, and truly went above and beyond to make sure I found exactly what I needed. They took the time to answer all my questions, offer honest advice, and made the entire experience easy and enjoyable. It's rare these days to find people who genuinely care about helping customers -- but Gabe and Jose made it clear they take pride in what they do. Thanks again for the amazing service I'll definitely be coming back because of you guys! read more

Horrible customer service salesmen not very knowledgeable about products guitar techs handles your gear very poorly I would never go back to any guitar center read more

This is a bigger guitar center location and if you are just looking for equipment it might be good. The place didn't feel welcoming. The acoustic guitars were: -Expensive ($350 I think was the lowest price) -Some had nicks and scratches -there were hand marks all over guitars that had to be put away by someone due to the locks on them. The West Charleston location is simply better read more

I came in today to buy a new acoustic guitar and was extremely impressed with the service I received. I did not get the name of the employee that helped me, but he was very knowledgable and helped me pick the perfect guitar! Just before I was about to leave, Don (guitar repairs), asked if I wanted him to open up the box and make sure everything looked good. He ended up tuning my guitar and also took all the packaging with it! Even security offered to carry it out to the car for me! Another employee in the parking lot reminded me to not keep my new guitar in the car, because of the heat. From the moment I stepped in to the store until leaving, everyone was just so nice and I will definitely be back for more gear at this location! Thank you so much!!! read more

DO NOT GO TO THIS LOCATION - VERY SCUMMY - Context below. I ordered for a NEW EHX pedal online for pick up yesterday, I get confirmation today that it's ready. I get there around 4ish and the sales rep does their thing and says he'll be right back to grab it. 10-15 minutes pass and another sales rep asks if I need help. I ask him what's going on this guy's been gone for a bit that the computer he was on has auto shut off the screen. He said, "Oh you're here for a pedal right?" He says he sees him back there cleaning it he'll be right up. I said, I paid full price for new not used and he says well it's not used it's open box. Not sure why he was trying to justify a bait and switch but regardless, they made no attempt at any point to inform me it was A) open box until I found out on my own (it didn't even come with a power adapter like it's supposed to when the first guy finally gets back) and B) no attempt to offer for a discounted price. It was the only one they had at the store. Guess they were hoping I wouldn't question it. Buyer beware unless ya like gambling. I got a refund and thankfully the Charleston location had a new one and a much more pleasant experience. read more

My husband came in yesterday to window shop so today we had an idea of the few he was interested in. Sean assisted us promptly and was very helpful in answering any questions we had. At checkout he went above and beyond as well. Sean made our experience a positive one and hopefully when we return, we can ask for his assistance again. THANK YOU SEAN! read more

Guitar Center - Musical Instruments & Teachers Near Me - Las Vegas, Nevada

Went in to buy a Roland VAD516. Employees were really knowledgeable and helped us find everything that we needed (headphones, PA, etc.) and offered generous discounts. read more

Literally the WORST experience I have ever had in any store, restaurant or business in general. I am dumbfounded and perplexed as to how this place is in business. I went into the store to get a phone/tablet mount that is listed as in stock online, and when I entered the store (first time Guitar Center customer btw) I was immediately struck by the utter disorganization and chaos that was the merchandise/sales floor. The phones were ringing off the hook, there were people looking for help with none to be found. Identifying employees was ridiculously hard (maybe there just simply were not any, I never found out). I looked around the store in its disarray for my desired item and didn't see anything of the sort. I saw the one person that seemed to be available that was employed by guitar center at the "Repairs" booth. I walked up to him and said "Hey brother, could you point me to where these might be?" (Showing him the listing on my phone) to which he says "not a clue"without looking up and tells me I have to "ask a sales person." I said "First time in here, where are the sales people I haven't seen one yet" he responds "over there" with a nod of his head still not once looking up. Needless to say I left. With brick and mortar businesses dying by the day you would think this company would put a bigger emphasis on survival through excellent customer service (or just basic customer service by having employees look at customers when they are addressing them) and possibly converting a NEW customer when given the chance. Needless to say I will be sharing this at every opportunity that arises as I will never be back to a guitar center again and would warn others to do the same. Way too much competition in the market to give money to a business like this. read more

First, I love guitar center and buy occasionally pretty big $ items. Looked online for a $1200 used Taylor and online it said available for pickup at the store. Went there and they said they could not find it. Lost a $1200 sale and wasted my time. Also the locked guitars are ridiculous. These stores unfortunately are doomed if they can't figure out a way to let customers pick and play for trial without the dumb lock rule. The answer is this...GC announces it is now an open club. No membership fee but each customer needs to scan drivers license at door for entry. Then no one will run out with guitars...issue solved. It's basically an online shop if you can't get help to play different guitars...so will go out of business very soon. And that sucks. read more

I want to like this place. But I'm out of reasons to come back. I give up. Try gear- Everything's headstock locked, and good luck trying to find an associate to help. Understaffed+avoidant employees. Buying accessories- I have no idea why it takes them so long to ring people up. Buying strings/picks can take a half hour. Used gear- You can literally buy new gear cheaper online than how they price used gear. Sell gear- Is such a tedious process, have tried selling vintage gear and you'll spend hours and get nowhere. Repair- Don was good a few times but maybe he's over booked now. Started gaslighting me on issues "there's nothing wrong" while saying "you changed my setup." read more

I walked into to Guitar Center and immediately felt like I was being interrogated by the security Once I entered the door. Asking me questions, like, What brings me into guitar center, while i'm holding my drum kick pedal wanting to get the necessary hardware to get repaired! I thought Security was supposed to do security work not ask questions to a Guitar center customer! Once I go inside by the customer counter, There were two employees helping other customers but There wasn't any eye contact with me that seemed intentional. I'm thinking they were going to acknowledge me saying...I will be with you or do you have a question? But nothing! Finally They finished up with the customer and finally made Eye contact with me. I asked is there anyone in the drum section that can help me? One employee said no and I work in the guitar section, so I can't help you! Finally another employee, said yes...Someone is back by the drums. So, I go by the drums, someone is there but answering questions with another customer. I'm waiting again where the employee can see me, again, no acknowledgment that I was there wanting to ask a simple question for the Guitar center employee! The customer that the employee was helping was on occupied on with his phone not talking to the customer at all. Instead of the Employee asking me do I need help with something, he just stood there looking up and down, completely ignoring me while I'm standing there with my drum pedal in my hand! After all that, I still didn't get any help! The Guitar center employee went to the front counter and was standing behind the counter not doing anything except ignoring me again! I finally Asked him, do you have any hardware to repair a Drum pedal? The Guitar center employee says, If we did it be where the drums are, Where I was there waiting 15 minutes for that same guitar employee! I felt I was intentionally discriminated against and ignored, not even asked do I need help because of my race! I didn't Appreciate that lack of Professionalism of the Guitar Center Employees! I left Guitar Center On Wednesday August 20, 2025 In The Early Afternoon dissatisfied with their lack of customer service and a sense of Racism! I wouldn't by a drum key from Guitar Center after that experience! read more

Seems like a nice clean place. Sales workers were nice to my wife. But I noticed several guitar pedals that were used priced as new. When I politely asked a sales guy, he snapped at me. Nice place but not happy to see full priced used gear or get snapped at. Unlikely to return read more

I have purchased guitars and equipment from the Las Vegas Guitar center in the past. There have been no issues and if you need assistance, once you find someone, they're normally helpful. Unfortunately on 2/12 my girlfriend purchased a Spark 2 amp for my bday. It was not in stock so they recommended delivery. We got an email saying it was delivered, but we never received it. After two calls and a more than a weeks time NO MANAGER HAS CALLED BACK... The associate that sold it to me, Alan, has been nice and promised a manager would call back. They have not... It's obvious they could care less about their clients, just the initial sale! I will not shop there again. Sweetwater here I come! read more

I received excellent advice and help from Gabe regarding how to play guitar with my small hands. It's been 60 years since I've played. I have a 3/4 size acoustic guitar and was struggling with muting the strings. He suggested replacing the nylon strings with extra light gauge steel strings after seeing me try to play a guitar with a wider nut. I tried to put the strings on myself, made a mess of the first one, and brought the guitar and strings into the shop. Rick, the technician was able to restring my guitar quickly and gave me some good pointers as well. I'm very pleased with the customer service I received from both Gabe and Rick. read more

Max quite literally made our day. Went for cymbals and got everything we needed to set up our studio. We felt so taken care of, so glad we came here for gear. read more

This is a review of a recent visit. We came in on Friday, April 30, 2021 at 8pm. When we entered, no one greeted us. We waited nearly twenty minutes for any attention. A brown haired male employee named Dan walked by us and didn't say hello or offer assistance. I was very bothered by this. Why was he unfriendly? Dan actually said hello to OTHER customers but IGNORED us. I only know his name because he said it loudly to another person browsing. Thankfully an awesome employee named Hayden came over and asked if we needed help. Hayden took his time and was patient with us as we tried out a few basses. He even stayed after closing to assist us. read more

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I have never been more unimpressed with a store's lack of competence or accountability. This store lied and "fulfilled" an online order for me and said my products were available at the store. Only when I turned up to retrieve the products they didn't have half of my order . Instead of just transferring the order to the other store, they "fulfilled" the order and charged me for the products, then issued a refund which will take 3-5 days to get my money back. So now, I am out $500 for the next week and still had to go purchase the microphone AGAIN at another store. They tried to process my interface without even so much as an apology for their screw up probably so they could still "keep the sale". This store is lucky I'm in therapy and also that I don't have the time to go back and rip them all new assholes. Incredibly shady business is happening here. This cost me money that I don't have and 3 hours of my only day in town before i have to leave the country tonight. Shame on you guys. read more

Good store! It is smaller so not as much selection on the guitar side. Good amount of used guitars and amps to check out. The staff were very knowledgeable and helpful. read more

The checkout guy gave the worst customer service I've ever had. Didn't even say hi or look at me just grabbed my stuff scanned it held out his phone (or small digital device), before I could ask him about a constantly out of stock item, he told me to pay, said we don't have any bags, then walked away, No goodbye no thank you. Total Jerk read more