Walked into the drum shop today to buy some heads and the drum guy didn't even speak. I stood there ready to check out and he just left. So I went behind the counter grabbed the wing nut and went to the front to check out. Never said hey can I help you with your search, what kind of heads are u looking for, nothing. This saddens me. read more

dont even bother coming to this location if youre expecting decent support or actual quality gear. i bought a bass from them two weeks ago. spent two weeks fixing as much as i could on the instrument just to be left with an irreparable neck. mind you i said "no" to the warranty because whoever their drummer guy is LOVES to be overly pushy about warranties. i had to say no to a $60+ upcharge at least 5 times. then he explained that his bud had an issue with a bass regarding the circuits and it was a $60 repair. i can fix the issue he described at home. so obviously no warranty. still had to say no another 2 times because clearly my words were just going in one ear and out the other. i tried calling today to see what my options are about this bass and the same braindead jackass that pushed the warranty picked up the phone. once he realized who i was, which bass i bought, and that i didnt get the warranty, he told me they dont have any more of my model in stock. ive never left a review anywhere til now because it is mind-numbing how inconsiderate and douchy these GC employees are. i hope yall continue to enjoy the bad rep. GO TO SAM ASH INSTEAD. GO TO RBC MUSIC STORE IN LOCUST INSTEAD. GUITAR CENTER JUST WANTS YOUR MONEY, NOT YOUR TRUST read more

Wish it would let me choose zero stars. Nothing but lies. Bought a keyboard on 4/7/2021, the guy in the Pineville store said it would ship next day from Columbia. Waited until end of next day, called them, they decided to cancel the order and then order direct from a store so their auto-sourcing process would stop (takes more time). Said it would be no later than 4/15 (thu). Now I get a notice that estimated delivery will be 4/19 (the following Monday). Here's my advice, buy it off of Amazon, still might do it myself. read more

Typical overpriced music store. I tried out an instrument which was clearly for demo purposes and a store employee picked up another instrument, cranked up the volume, and started playing over me. If you like blowing your money and dealing with clowns, this is your place. read more

It is the Wally World of music shops, not to say that you can't find good equipment here, but I would rather buy from the little man than some corporate giant. They kind of get upset when you test out the equipment, which is ridiculous, because if I want to spend a grand plus on an instrument, I want to know how it sounds. Try another store. read more

Been buying items from this GC for YEARS! Many thanks to Manager Coleen for helping our band get a subwoofer ordered. She was helpful and super efficient. She knows her stuff! Rawk On!!! read more

Always have a great selection. I love being able to go in and play top notch instruments and really get the feel of it without needing a salesperson to hover over me. Always find helpful, friendly people when I have a question. No Rock Star ego's. The only place I'll ever buy a guitar! read more

On Tuesday 03/24/2020 I ordered what was listed as a used full size Peavy 6505 120 watt tube head from the guitar center's website. the store that had the amp I purchased was guitar center 731 located at 10408 Centrum Pkwy, Pineville, NC 28134. today (Friday 03/27/2020) I was excited to receive my amp. it was an amp I have been saving for and have been wanting for a long time. to my disappointment they had shipped me a peavy 6505mh 20 watt head and not the full sized 6505 120 watt head that I had ordered. I called guitar centers 800 number and spoke to a representative and he set up a return for the wrongfully shipped amp.when I asked how we can make this right, this representative told me there's nothing he can do without me spending more money. he said and I quote "in layman's terms, yes, you're getting shafted". I find it unbelievable that guitar center refuses to make right what their stores mess up. I have been a loyal guitar center customer for over 10 years and spending thousands on their website and in their stores. never before have I ever found a company so unwilling to make a mistake on their end right. I have worked in retail for many years and have never been told to purposely not make a mistake on our Parts right. Especially when it's a mistake costing a customer hundreds. and then factoring in the time. The aggravation. The utter disappointment. I have spent thousands with this company. And today I wish I could take every single cent back. if this is how they treat a loyal customer I'd hate to see how they treat their enemies. read more

This is a pretty good store as far as Guitar Centers go. The selection is average, not much in the pro-audio and lacking in the guitar pedals section. The service was great however. I got a great deal on the keyboard stand I was purchasing there. Easy location to reach, lot's of parking. read more

Went to get 3 different things from GC today and they were either out of stock or didn't carry it. Told me they could order it for me but I can do that from my couch. If you want my business, stock your store. Nothing against the sales people btw, just sick of driving across town to be disappointed. Looks like the end times are near for GC. read more

Love GC!! Very friendly, top notch staff. They always have great inventory, and if not, get get in quickly. AND, it's always nice to walk in and they call you by your name. My last purchase was a Marshall acoustic amp. Love it. Thanks Guitar Center!!! read more

Made a reservation for DJ equipment and was assured it would be available for pickup when the store opened on the day of. Showed up at 11AM when they opened and was unable to pickup the equipment and told the rental guy wasn't in the store yet and no one else would be able to check it out. 2 hours later I finally received the equipment. Was also given some of the wrong equipment after the long wait to top it all off. The entire staff had no sense of urgency and little desire to help in the situation. Won't be taking my business back to Guitar Center and would recommend others to avoid them as well. read more

Enter at your own risk ! ! ! If you like getting ignored by retail people, this is the place to come. Even if you are waiting in line with holding an item to purchase, you will get ignored. I have never seen anything like it. I felt bad for the other people at the register. The sales people were just deflecting any services they asked for that would have increased the bottom line for the store. I guess they really were not interested in selling me that $2499 Martin D-18. read more

Good store. Employees actually know their instruments and are polite and helpful. More variety in pedals and a few more guitars would be nice though. read more

Bought a slightly used 2016 Gibson SG. Was previously owned for a few months and returned. I was told it was bought new from the store and returned. However I came to find out it had been bought from a store in Indiana and was just a trade in. Also was told it still had a warranty and I came to find out I do not have a warranty on it because the guy who owned it for a month already registered the guitar and warranty is not transferable to me. Little disappointed they lied about its original location of purchase and not having a warranty is pretty lame to say the least. I recommend getting the extra insurance plan. It's at most a hundred dollars and covers everything which you can only get at time of purchase. So in my case since I don't have a warranty on this brand new Gibson it's good I got the extra plan or I'd be up A creek without a paddle. Not a terrible experience, just some things that others may want to be aware of. read more

I've bought several items from The Guitar Center over the years. My 1st was a Fender Stratocaster, a Fender 15W practice amp, hard case, strap, power cord, picks--basically all the necessities. This was back in 2004 I've also taken my strat & amp for a "check up" in the repairs department to make sure everything was working fine. Every employee was courteous, professional, and helpful. I recently took advantage of the Guitar-a-thin. I was able to find a beautiful Epiphone Les Paul Custom Pro 2 Limited Edition at a price that was very well affordable. I was shown how to use the controls properly to get the sound that I wanted. The person assisting me was extremely helpful and was there for helpful advice. I was very pleased with the attention, the help, the knowledgeable manner in which I was treated. I recommend The Guitar Center for anyone interested in purchasing instruments or supplies. They have a nice assortment of just about anything you could want or need. read more

Spoke to a manger this afternoon vey rude i just wanted to buy some DJ equipment worth 1400. She called me a liar was so rude like i was inconvincing her and called me a liar I'm not from there thank god for that cause i wil never buy from there again. Ther were 3 nice people I delt with unfortunately i had to deal with her at the end. I just have to say if u don't like ur job find something else to do cause this job is not for you. U know who u are . read more

This is a great place to try out gear, if you're right handed. If you're left handed and looking for a stringed instrument - don't even bother, you may find a dozen guitars and a bass or two (no 5 or 6 string basses and the four string versions are usually crap). And don't think about taking their advice from their FAQ on the website about the possibility of playing Jimi Hendrix style if you're a lefty - ie, reversing the strings on THEIR gear - they'll banish you back to the hall of shame known as "lefty land". Do your own research and stay out of guitar center. I've found that adirondack guitar has been great to deal with online (bought a nice 5 string schecter) and I've seen several items on ebay that would be better than the gear at this store. read more

Bought a brand new 2015 epiphone 335, pick up selector barely works.

I visited the Charlotte Guitar last evening hoping to play a few guitars in the acoustic room and check out speakers. During my 90 minute visit, walking thru several times looking at all the equipment, speakers and guitars, I was never approached by any sales person to ask if I could be helped. I felt like an invisible ghost in their store. The keyboard/speaker area was jammed with people wanting help, standing waiting as I was. There were not enough employees to help in a reasonable amount of time. I left very unsatisfied. read more