First and form most Absolutely amazing customer service! Entire team needs to shout out. I see no…read morenegative qualities at rock and Robbie's Concord. I am a beginner now and learning. I had nothing but ambition. Just like a normal person does when looking into something new, you compare and Contrast all the competitors within the same Business. Rock and Robbie's not only has amazing customer service. They are welcoming. The place is clean. They are very knowledgeable and their pricing is competitive. They are very affordable. Upon when you enter the building you get greeted. The layout of the store is very user friendly. You can see where everything is laid out. If you have any questions, they have gentlemen name Zach at the front, and he is very knowledgeable. Also extremely friendly. Not only I've purchased from that store, but I take a lessons there with an instructor name, Adam. I cannot emphasize enough how good he is at what he does. I've been going there for a couple months, and I went from knowing nothing to playing my own thing and be able to acompany myself with my instrument. Finally, I wanna thank everybody for making me feel so welcome there and if I can recommend this place to anybody definitely shop small. Small businesses really take care of their clientele!

My son's first year joining his school's music program and we chose Rockin' Robbie's to rent his…read moresnare and bell kit. It is a little scary because they don't offer an accidental insurance with the rental but the owner was really nice and took the time to explain their policy to offer some reassurance. She was very straightforward and professional. She also took some time to show my son the contents of the instrument kit, how to handle the equipment properly, and how the setup worked. Without that short overview I'm sure there would have been more accidents. Highly reliable and knowledgeable staff! We'll likely be back again for future instrument rentals.

I came in after getting curious about buying some piano sheet music, and a quick search online said…read moreC&L was an option. I figured it wouldn't hurt to come by, since I had to go to Costco for something else. After I was done with Costco, I stopped by and waited for them to open. Mark, one of the owners, helped walk me through what I was looking for, and he was really kind and helpful. He said that they don't have a whole lot of sheet music and stuff with the advent of the internet, but I did find some good deals and music. I told Mark that after several years away from playing, I wanted to get back into the piano and was looking for technique books to help with my playing form. He walked me through their selection, between Faber and Alfred, so that was really wonderful. This place was a truly wonderful experience, and I'm found them. I would definitely come back.

Good people in a changing business climate. I was impressed with their throwing us and helpfulness…read moreeven if they didn't have exactly what I needed. They weren't hesitant to recommend others for work they didn't do

Our so take lessons here. He's always excited to go and the energy is always positive .read more

After talking at length with a sales person on the phone, my blind music partner and I were assured…read morethat the guitar and amplifier we inquired about was in stock. I did not mention that we travel with her Guide Dog (Ferguson) from Guide Dogs For The Blind in San Raphael. We arrived, having traveled an hour from El Cerrito, fully prepared to spend ~$4000, and see if they could order another $4000 worth of gear. While attempting to seat my Blind partner with her pup, a short, young, bespeckled man rushed over and said "No dogs allowed in here." I quickly informed of the "Guide Dog" status, to which he replied "Doesn't matter- you can't have a dog in here". I gently informed him of the law, via ADA, and he repeated, "Doesn't matter, you cant have him in here". At that point, the man behind the counter shouted, over a few customers' heads, that he had allergies and we need to get the dog out. I told him we'll be leaving, but that he should familiarize himself with possible exemptions of ADA rules. My feeling is, that if we had been treated more politely and professionally, we would have been happy to return later, when he was not present, to consummate a win-win deal with a different sales person. Seriously rude treatment from both staff members. This is not a misinterpretation of the exchange; these guys were crude. I am neither vindictive nor litigious by nature, nor is my Blind partner. But in this case, she is seriously considering action.

100/10 - This place is a hidden gem. If you run into Brad even better! He made my whole experience…read moresuch a pleasant time. I came in with my late Dad's guitar neck fully broken. Brad said that he'd personally make sure that it's fixed to his standard. Very reasonable repair price as well. Not only is Brad awesome, but the store has what you need. Whether it guitar picks, strings, keys, or curious about lessons, this is the place to go. I'd HIGHLY recommend this spot! - Vi

Went in today about 2-ish. Was in hopes to have someone sightread a peice of sheet music for me;…read moretied to family history of 100 years ago. Was greeted right away. I'm terrible at remembeing names; he was squeezing a tennis ball :-) He played it out for me, I was able to audio record. Told him he warmed this old man's heart...

My 14 year old daughter enjoys her vocal lessons here. Her confidence and technique have improved…read moreso much. The teacher is encouraging and knows how to bring out her best. Highly recommend!

When deciding where to start my then 6 year on piano classes, we did a few trial classes with…read moredifferent places. We initially did our trial with Stella and were sold on her combination of approachability but also discipline. Jane has since become our primary piano teacher. I think it can be challenging to have children do something week after week but Jane is an enthusiastic, loving cheerleader of your child's progress. I also really appreciate that she holds her students to a high standard, emphasizing technical aspects of piano that I think are harder to master for young kids but will ultimately set them up for success. Also, there are tickets given out at the end of each class which can later be exchanged for small gifts and works as a sort of background reward process to keep kids coming back! We've had a great experience so far and hope to enroll our second kid in the upcoming years.

I'm so pleased with the service I've received from this wonderful local shop. Adam ( the owner )…read moreset up my new Stratocaster and fixed my Martin so perfectly. I feel like I can play so much better now. It's nice to practice without the stress of knowing the guitar is just not right. Extremely happy!! The entire staff is friendly and very helpful. Definitely getting my next guitar from Mountain Music!! I know they will help me get the perfect guitar.

Excellent service and fair pricing. What's not to love about sales folks who give you an honest…read moreopinion.

My kids have been taking lessons here for a couple of years now. The staff is easy to work with and…read moremy children have been learning so much. They both have Emily Rae as their teacher. She's a gem!

My son has been coming here for drum lessons and Sonia is the best. She is very kind and patient…read more My son always looks forward to coming.

The staff is very knowledgeable , and they have a variety quality used instruments at good prices.read more

Love this place! Great personal service. They always do an amazing job efficiently and with very…read morereasonable prices. Bonus, the place has a great vibe but maybe because it's filled with beautiful instruments