We hired Paradise Home Services through The Home Depot to replace our water heater. During…read moreinstallation, the technician discovered the heating element on the brand-new unit was leaking. He attempted to fix it, said it was repaired, and then left our home. Before leaving, he also gave us written instructions on what to do if the water heater started leaking again. About 13 minutes after he left, the entire unit began leaking heavily and flooded our laundry room and garage. A technician should never leave a home with a newly installed unit that was already leaking during installation. If the unit was defective, it should have been replaced or shut off before leaving. The flooding required professional remediation and repairs. The company's insurance carrier ultimately accepted liability and paid for the damage, but the situation should never have happened in the first place. We also requested installation documentation during the claim process and had difficulty obtaining it. Very disappointing experience.

We just had some significant duct work and repair to our AC system. Ryan, Matt B. and Caleb…read morediligently completed a difficult job. They were prompt, knowledgeable and personable. They also were conscientious in their clean-up. I would recommend the company. We've also used them multiple times for plumbing work and repair issues and have always been pleased with their service.

Very responsive to your plumbing needs with reasonable rates. Used this business twice and am very…read morepleased. Look no further!

These guys go above and beyond to help their customers. I am very pleased with their service. I…read morehad the whole house done with new plumbing and they did an awesome job!! I definitely would recommend!

From making the appointment to the plumber coming early True Plumbing was kind, patient, and…read moreprofessional. Inacio thoroughly examined the plumbing situation in our old townhome and gave me options for the clogged toilet. He started with the least expensive procedure and was going to work his way up to more complicated ones, but thankfully, the first procedure worked!! He explained everything he was doing and why and answered all my questions. He even showed me the proper way to plunge a toilet! Thank you Inacio and True Plumbing!

If there was a "Zero", that would be our rating. From initial call to invoice, to calling them to…read morediscuss our dissatisfaction. 1). We ask to Be made aware of quote prior to any repair so we could make a decision if cost to repair was more than installing new. This didn't happen. 2). What our tenant stated about the repair was not what was stated on their invoice. 3). Cost vs what was done--$$$$. 4). When contacted to discuss our dissatisfaction, nothing could be done--cost stood as estimated of which we NEVER got to discuss prior to proceeding. DONT trust their website! Dissatisfied customer!! We'll NEVER use this company again.

From previous review resulting Heburt Plumbing calling me and stating that Plumbing was cut and the…read morewarranty company had mislead me about pipes. Obviously First American Home warranty should take some of the blame. Plumber offered to come fix issue with Plumbing, but I have a different contractor on job at this point who warranty company reassigned. I had to purchase the parts and new contractor is installing them. Seems that warranty company thought they would buy out coverage for three times less than parts cost. Both contractors stated they are doing labor for free. I just want my issue fixed. Issue Winds up costing me $95 service fee and parts at $271. This total $366 plus the annual fee of having home warranty that i have only used once this yearly cycle witch end next month. I definitely will not be renewing membership agian for sure! Bottom line Heburt Plumbing didn't communicate with me and warranty company misleading information to Heburt Plumbing saying job was a pay out was the problem. ​

American Home Shield warranty provider. I guess when they get it wrong they really get it wrong!…read more 4 attempts to repair a running toilet - 4 times (and I told them what was wrong in the first visit) Visit 1: Showed up on a motorcycle - said he ran out of gas. Mansplained my theory was wrong and it was the water valve pulling water from the tank. 5 minutes after he left it started running again. Visit 2: Explained to my partner someone replaced the handle at some point to our $1,500 toilet with an after market one, so he made created his own handle. After he left I tested it, his creation was too long for the inside of the toilet and the flapper now got hung up on his creation. He told the owner he tested before he left, but pictures speak for themselves. Visit 3: Called an hour late saying he would be there in 5 minutes. I told him he was an hour late and we were headed out the door. He has attitude I was wrong. Sent him a screen shot of schedule text and he apologized. Pulled manual confirmed my theory of the issue, hired new plumber.

They were available to come right away to address my plugged toilets (yes two). Corey was friendly…read moreand professional and quickly solved the issue. The cost was fair and I will call them again for any future repairs.

If I could give more STARS I would! They were amazing in a stressful situation! we had been going…read moreon a few days without hot water and they did everything they could to NOT just say spend $$$$ and let's figure it out. Once we figured out it was a bunch of things Alan and Jason were on it and got us fixed up with hot water the same day! Amazing experience and will call them anytime we have a plumbing need!!

Joe and Ethan just went way above and beyond on helping diagnose and repair a hard to find water…read moreshut off issue that they were on site at Island Paradise and after they were supposed to be already home. I really want to thank Emeral Bay Plumbing. They are a 10 out of 10.

My tankless water heater that's only about five years old was leaking. It was like a slow leak, but…read moreit was in my garage closet. I thought it could be something quickly fixed, but it turned out that the entire unit needed replacing. They were able to get out the very next day in the morning. The plumber, Austin was very nice and thorough. He was great at explaining his recommendations and the differences in the brands. He also was knowledgeable about the various warranties for the tankless water heaters as well as his service. I found him to be friendly and timely. He also provided great communication in regards to when he could obtain the recommended tankless water heater and when he would be out to install it the next day. Overall, I'm very satisfied with their service and my interaction with Austin. He was very helpful in helping me move some items. He also left the work area cleaned and disposed of the old water heater. The old water heater installation was very unorganized so he did put the pipes and everything back on the wall and left them better than they were before. It took him about two hours to install the new tankless water heater. If I have another issue, I will certainly reach out to Emerald Bay Plumbing as I feel like Austin provided good advice and seemed to Reflect a trustworthy spirit of this business.

We were referred to Kelson Plumbing by a friend and they came through in an instant!…read more Our pipe was broken that went to our grinder pump and we needed it fixed quickly. Within 1 hour, they were here and it was fixed!!! Professional service at a great value!

Texted this morning and they arrived within the hour--super prompt! They quickly fixed my leaky…read morefaucet and gave helpful guidance on what repairs are needed for my shower. The service was excellent, on time, and very professional. Pricing was fair and transparent. Highly recommend for anyone needing reliable plumbing help!

I have been trying to cancel my silver maintenance plan for over 6 months now. Left over 25…read moremessages and had a few conversations with a few people I won't name in this forum. All I keep getting is system is messed up! No apologies, never a return phone call or we will credit you money back. Happy to show proof! There is no excuse I even asked them to credit me back money or send me check and got no response.

They are very professional, well presented, clean, thorough!!! Much better than the " other guys "…read morewe've had out here. Just glad that these guys are here putting the new a/c unit in our home. I would recommend these guys to everyone!!! Great work! Great people! Definitely know what they are doing!