This is, unfortunately, the very first time I'm writing a bad review on the internet. 1) If you look into the first room to the left in their office, you will see piles of folders on the floor! So, how do they keep from losing paperwork? That's simple! They don't. They lost my paperwork and it's been tough proving to them that I did turn it in. They lost it! So, save everything. Every email, every text message, every maintenance document. Request a copy and save it all! This sounds overly-cautious and paranoid, but they will try to charge you for everything when you move out and if you haven't saved everything, you will have a tough time fighting it! 2) Take photos of everything (light fixtures, windows, carpet, walls, bath tubs) right when you move in, and try to get those same camera angles and take photos right when you move out! Don't alter the photos at all, just move them to your hard drive. The EXIF data will show the original date the photo was taken and they can't argue with that. 3) Be super detailed on your move-in inspection. If there's little pin-holes in the wall, if the sliding glass door sticks, if there are no curtain rods, if the carpet looks old, etc. You should attach paper to it, listing all of the things clearly, instead of trying to fit it in the tiny spaces they give you. And make them sign a copy showing they received it! 4) Make a note of everything they tell you, even if it doesn't seem to matter. If they marketed the place has "new flooring in the main area of the house," then that means the flooring in the bedrooms is probably old and that the flooring in the main area was really bad, or else nobody would have paid to put new flooring down. So, make a note of that! 5) Don't expect Amy to talk to you, ever. Her phone rang while I was in her office and she exclaimed at the receiver, "No matter how many times you call, I'm not picking up," quite amused with herself. If you really need to talk to Amy, then go sit in her office. She'll have a hard time ignoring you then. Alternatively, you can call the office number and ask to speak with Amy about a property you found online. She'll be so eager to talk to you. Lifehacks! Literally, I asked Amy for a call more than 15 times this week. Her last email to me ended: "This email has all of the necessary information needed; therefore there is no reason for a phone call." Never mind the poor sentence structure; this was rude! 6) Maintenance issues are hard to get fixed, because I think they only have one person coordinating maintenance for all the properties they manage. Poor guy. He's really hard to get a hold of, himself. 7) Amy's assistant Lisa is actually pretty awesome. Too bad Amy's not her assistant instead. Her going out of her way to follow-up with me today was greatly appreciated! Megan's also good! She's an actual human. She showed empathy and all! These two earned one star each for the company in my review. 8) Avoid the cleaning fee on the lease! Your unit will probably not be clean when you move in. So many others have said this in their reviews and I wish I listened to them! The WORST that happens is they put a claim on your deposit for $175 because you didn't clean well enough. If you have sufficient pictures from the day you moved out, you can easily fight that, too! 9) And my last bit of advice: when you move out and they charge you for a ton of things fight them if you don't agree! Since you're following my advice, you have a paper trail and photos of everything that happened! You can confidently list everything out for them and prove that you're competent enough to win this fight! I'm not saying don't rent from them. What I'm saying is to be diligent and keep records of everything with them, so you can get yourself out of having to pay for invalid charges along the way! I waited until I received word that I am getting my deposit back (yay) before posting this. This company needs to learn how to communicate as human beings! And they need to hire a temp to organize their files right away! read more

Worst property management group ever! They replaced our condo mailboxes and have failed to provide a key to our mailbox. When I called to let them know I'm coming to get the key to my mailbox key they replied with I'll give you call when we get the keys? EXCUSE ME! I HAVE BILLS TO PAY THAT WILL NOW BE LATE! And it's been over 2 weeks TERRIBLE! read more

WARNING!!!!! READ THIS BEFORE YOU RENT FROM THIS COMPANY: I implore you. Read all of the negative reviews carefully. Read them again and make note of the consistency. Make note of the owner's defensive response to these negative reviews. These aren't reviews posted by disgruntled former tenants. They are 100% true based on our experience with GCMG and in hindsight, I wish we'd taken heed before we decided to rent from these people. Read this and AVOID making the same mistake we and others did doing business with GCMG. This is an absolutely despicable property management company. ZERO integrity. We rented a property through this group when we moved here not knowing the nightmare that was about to ensue. Whether it was extremely short notice property inspections (as in less than 2 days advance notice), to charging a $100 deductible for any and everything that broke in the home, to random charges that show up. Stefany Cordoba is the property manager you will most likely deal with and instead of treating tenants with dignity and respect has a cold, heartless, hard-nosed attitude that often makes it difficult to come to a peaceful resolution on different issues. We paid rent ON TIME for nearly 4 years, but we were still treated like dirt on the rare occasion we needed anything from them. I won't go into specifics on some of the issues we've had with them over the years, but you are welcome to contact me directly and I'll gladly share my unbiased experience so you can avoid getting financially abused by these crooks. Our dealings with them was an audition to see if we'd ever use their services for properties we own in SWFL. Based on our abysmal experience, they will never manage any of our properties nor will we recommend them to anyone. UPDATE I went by the office today to drop off our $3300 early lease termination fee and met the owner in person. I have some choice words to describe what I think of him after that encounter that I will not share here. Terrible encounter with this individual. There have been very few times I've felt as insulted as I was when I left their office today. Disgusting. Read the recent reviews by Semsija Purisic and Alice Zamfir on Google Reviews. Deadly accurate descriptions of how these folks operate. Pay close attention to Alice's review. UPDATE II: These fools kept our $1600 security deposit AND charged us an additional $1400 for repairs, many of which were things listed that didn't need repairing. We never were contacted to do a final walk-through so they just started adding repairs that weren't even needed. That's over $3000 of repairs they claim needed to be done on the home. This includes a $1900 labor charge. Are you kidding me? I can tell you that in nearly 20 years of moving to different states and renting from different properties, I've NEVER had a security deposit held or owed money for repairs for any property I've rented. EVER. They are straight crooks and will take every dime you have and find excuses to take more. They even charged us the $6 fee for the certified letter they sent. I feel sympathy for whoever rented the place we just moved out of. If you are reading this... DOCUMENT EVERYTHING through VIDEO, this includes taking photos and video of every single room and every single thing in each room when you move in and when you move out and save all of your email correspondence with them. They will list bogus repairs in an attempt to run up the bill to keep your security deposit AND add additional charges to ensure that they take you for more money if they can't successfully make a full claim on the security deposit. Absolute CROOKS! Again I warn you to NOT do business with them. If you do, you'll be like me at the end of your lease or contract wondering what would have been if you'd paid attention to the negative reviews on Yelp, Google Reviews and others. All of it is true. We cannot begin to tell you how glad we are that we moved out and cut ties with this entity. Happy I never deal with these people ever again. STAY FAR AWAY! You've been warned. read more

I am in the Tarpon Springs FL area and no idea why they would be the management company for a condo here; but I've contacted them twice about seeing a property over the last 5 days and never got a response. I am glad I read these reviews before trying a third time. There are other places to live. read more

These people are THE worst! Believe these negative reviews guys and RUN. They have no concept of time management and do not care about your families privacy. We rented from this company for a year and it was filled with surprise visits from Stephanie Córdoba, VIDEO TAPING the inside of our house with little to no warning on their visits. They would show up at random times of the day ranging from 8 am to 6 pm. There were times I wasn't home and was told they would be at the house in an hour. When I told her that I need time to get home, she would say "that doesn't matter. I can go in whenever I want." Funny how she can come in whenever she wants but does not have the decency to even say "hello" when she walks in the door. She gives me and my family the dirtiest look when she arrives, as if we're trash. It took 2 months for them to fix our AC unit. And the first week we moved in, they had workers come in every single day to fix our windows that were broken...why wasn't this fixed BEFORE we moved in?? Stephanie Cordoba said that people complained that we had "too many things" ...??? We spoke to the neighbors about this and all the neighbors said that they are upset to see us go, and that they enjoyed the time we had with them. They even said when they meet with other neighbors, that they all talk about how much fun it is that all of us get along. Stephanie told us we are not allowed to put ANYTHING on the walls...okay, so We need to put all our things in boxes that we can't put on the walls... But now we're not allowed to have boxes anywhere. What do they want??? And the cherry on top! They threatened to call the cops because we HAVE to move, they were demanding the keys, even though we have 3 more days until we need to move out. As much as we would LOVE to get out of this insanely unprofessional situation, the other house is not available for move in until the first...which lines up with our move out date. Stephanie and her coworker are in our drive way, YELLING, to the point where our neighbors come out and watch the whole thing. The NEIGHBORS told us to call the police, and once they showed up and we explained what had just happened, the police told us that if they come back again to call them once more. The cops, after listening to our story and the neighbors story, told us that it it against the law for them to show up at our house whenever they want. It needs to be a mutual agreement between tenant and owner. The cops told us to look up our tenant rights on the government website. If we had only known about this a year ago, our lives would have been so much less stressful. They also threatened to not give us back our deposit because we switched one of the shower heads with a BETTER shower head since the last one didn't work. You won't give us our deposit back because of a NEW AND BETTER SHOWER HEAD??? We even said that we would hire people to clean the carpets in one of the rooms that had little to no damage, and they said "nope! We are not giving you a penny of your deposit back. We are going to charge you a LOT for the shower head and carpets." Give me a break. I'm not sure if they are discriminating against us because we are from a different country and our English is not quite up to par...but they have been so MEAN and rude this entire year, I can not wait to get out of here and not have to deal with Stephanie Córdoba and this stupid real-estate company ever again. read more

I have been trying to get the Operations Director, Louis Pfaff, to return my phone calls and emails for weeks now, with no response...

If you are looking to rent a property from this Management group... I am sorry . This company is rude and very unorganized. My time renting from this management group did not go well . When I rented a unit from them they lied and said the place had been recently cleaned. Their was dust in the cupboards along with old dishes and pots and pans and cockroaches. I called to complain since I had to put down a cleaning deposit . The lady stated well it's Florida that's why there are dead bugs....ok well when was the carpet cleaned because you can see the marks where the other renters furniture was at , she stated very recent. She had me call the St. Mathews house to schedule what the previous renter left behind when they showed up they stated they do not take kitchen items that are not boxed and wrapped and they wouldn't take the outdated TV that was left behind . So I was left to dispose of the items myself. I was adamant about how gross the carpet was , Gulf coast finally sent someone to come and clean the carpets. A young man showed up from the carpet cleaning company and stated , oh yes I've cleaned this place before , I had asked when? He stated 8 months ago . In my book that's not recent and someone had just moved out . These people are difficult to deal with and very unprofessional. I had trouble with leaks and the front door knob broke . Never heard back and I paid on the first of every month . I luckily got out of my lease !! Beware of renting from this company . It's sad someone pays them to take care of their property and they are just a bunch of deadbeats ! read more

Unit had a lot of maintenance issues.Your deposit will be automatically charged for paperwork fees,postage, and $175.00 cleaning fee. I paid for the carpet to be cleaned . Expect to get half your deposit back or owing them and risk getting sent to collections. Very stressful company to deal with. All the maintenance employees were nice. read more

Worst management company! I am a property owner and they deflect issues and their lack of communication is extremely high! You deal with too many Indians and no Chiefs! I hired them and they work for me, not the other way around. The pool and maintenance crew are their husbands...which do not mix, so when there is a question of integrity and quality who's side are they going to see...not yours! No stars if this site would allow! read more

The worst management company EVER! The director of operations has no clue how to do the job. Lies about everything. Deflects the problems onto everyone else, and leaves problems in other hands without following through. The portal goes down continuously to pay your rent, and you will never see your water bill until it is shut off. My suggestion is to stay far away from this company. The owners have come to not like this company. read more

UPDATE: I was contacted by Gulf Coast Management Group who agreed to refund my security deposit and a fair percentage for the mistake of claiming the home slept 10 people. The amount received was satisfactory and fair. There was still some disagreement about the blinds and my accusations, but they agreed to not charge me more than I felt fair to avoid conflict and avoid poor reviews. Although this resolution took longer than I cared for, it was resolved and I appreciate the company working with me for a compromise. They obviously care about their reputation and want to be a good, fair and trustworthy rental company. read more