Experienced, equipped, knowledgeable, & reasonable ...the entire team members that recently served…read moreme & over the past years too.

I took my gaming PC to this store because of the black screen of death, expecting professional…read moreservice based on their good Yelp reviews. Instead, I was told I might need a whole new PC and that the turnaround would take 5-6 days--unless I paid a $100 rush fee just to get in line with 12 other people. On top of that, there was a diagnostic fee of $30-$50, plus repair costs starting at $500 and up. At that point, it felt more like a cash grab than a genuine repair service. Frustrated, I looked elsewhere and found a tech on Craigslist who charged a straightforward $50 per hour. He came to my place, diagnosed the issue, and identified the necessary part. Since he was a mobile tech and I caught him at the end of his shift, he had to order it. The part arrived two days later, and while I was able to install it myself, he was readily available to help if needed. In the end, I saved both time and money by going with a more transparent and reliable option. Safe to say, I won't be returning to this shop. I've included photos of the error messages I got when my cpu messed up. Not in correct order but the black screen was the final message prompting me to go into the repair shop.

Recently made a purchase at the Tyrone store and had a question about delivery confirmation. Store…read morereceipt doesn't show a contact # or name; therefore, you must go on line to determine # to call for help. Discovered that stores do not take calls & all calls are forwarded to a central call center which is not local nor in the US. Simple request to amend contact info resulted in non-resolution & followup call next day showed change not yet made. Again explained what is needed and was told that resolution would be available in 24 hrs. This was very frustrating because when you call, AI responds & transfer to a real representative occurs only when you insist. It appears that, to streamline processing, no one at the store can be contacted directly. This is certainly an awkward and frustrating process. There are very few employees on the sales floor and those who are there are not attentive & assistance must be requested through the service desk at the front of the store. In all the years that I have dealt with Best Buy, this is the worst customer service that I have had. Customer service process stinks!

wear a mask workers are sick again. Not good for old people with weak immune systems to have to…read moredeal with this chit every 3 to 5 months. Clean your damn store or i call the CDC & BBB. its getting old.

Brought in our I phone which had locked up for no reason. Gary did what 3 other companies including…read moreApple tech and Best Buy couldn't do in hours of trying. He fixed it in 10 minutes. Very grateful and so happy to have found these experts at Experimax. Tracy and Mary Talley

New to the neighborhood, and very happy with the level of professionalism…read more My required part was ordered, contacted when arrived, and finished to perfection. Glad to see Apple products available in the neighborhood for future needs- Great Team!

I needed help with a random bug my pc developed out of nowhere, it was unusable. Constant freezes…read moreand sudden random new tab replications... At first they attempted to replicate the issue at the store but it didn't work, so they've asked me to bring my power cord, mouse and keyboard. They dug and dug and found the issue! A couple of corrupt drives my razed synapse downloaded (or incorrectly downloaded). A few updates later, I got my pc back!!! Thank you guys for being persistent and actually caring about my pc! Will be back soon for any upgrades!!

I paid this place $60 for them to not even do anything with my pc other than to say it was a part…read morethat they could not test. I told them what parts I had on arrival and they said they would test everything. The guy that was there when I picked it up also treated me like an idiot. Never come here if you enjoy good service

My computer crashed and I was in need of immediate service. I met with Mike on a Saturday, and by…read morethe next day, I had my computer fixed for what I thought was a great price. A good enough price where I got a used computer for a back up. I had gone somewhere else first, and they were going to charge me a ridiculous cost just for a diagnosis alone. If I ever need another computer or a computer fix, I'm definitely coming back to Net Pros!

I was having issues with my PC after lightning struck and needed to figure out if it was a hardware…read moreor software issue. They responded promptly and the whole process was streamlined. They were very transparent about the repairs needed and charged me a fair price.

My Mac concierge responded quickly to my request for service, schedule service next morning. He…read morewas excellent at confirming appointment details. He arrived on time and got right to work. Within an hour, he established printer service on my MacBook and iPhone as requested. Would definitely use him again!

Thank you Steve! I needed direction and feedback re my older MacBook Pro and through your knowledge…read moreI know the options and choices to determine my next decision. While I have not yet hired you - as a household of Mac users - I have so much relief I have found my person to help us as needed extend the life of our beloved Macs. Thank you for taking the care with me today and sharing your knowledge so I can make the best decision and proper action!!! I shall return ;) thank you Steve!!!

Went in yesterday to attempt to recover lost files from a potential remote compromise. In addition…read moremy Macbook Air experienced repeated kernel panic / hardware failures when force shutting down (normal shutdown icon non responsive). The gentleman told me essentially there is no way recover your files. Not true. Went back home to trouble shoot my iphone. And located all files in iCloud. Scratching my head why he did not perform a brief diagnostic test (takes 2 min). Pretty disappointed.

Amazing skills and service! I knocked my old external hard drive off my desk by accident and…read morethought my entire life (memories & files going back years) was gone. DTI to the rescue they recovered everything, backed it up on a brand new hard drive and just like that, I got my life back in less than a week. Did I mention they work around the clock too? They are so friendly and helpful and they are the best in the business.

Tyler, at Mark Evans Computers, was able to connect my laptop and problematic HP printer so that I…read morecould process some important documents. Tyler was patient, deliberative and diligent and had a good sense of humor throughout the whole complex process. I have been going to Mark Evans for years and have been totally satisfied with services at their office in KennethCity as well as remotely through screen sharing. thankful that this company exists. Jane Davis, Largo

Mark Evans computers was super helpful with my whole computer build. My buddy who already had a…read moregreat experience took me there and they helped me build a beautiful and extremely functional gaming PC for a very solid price! They helped with all the questions I had and gave me plenty of options for my specs I wanted. Would heavily recommend Mark Evans Computers!