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    Gunston Massage

    4.3 (23 reviews)
    Open 9:00 am - 9:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

    Services - Gunston Massage

    Therapeutic massage

    Aromatherapy massage

    Deep tissue massage

    Gunston Massage Photos

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    Recommended Reviews - Gunston Massage

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    7 months ago

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    Yan H.

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    2 months ago

    Joy is awesome. Great massage!!!!!!! Perfect amount of pressure the best massage I've ever had. I will be back.

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    Yan H.

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    3 months ago

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    Yan H.

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    1 year ago

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    Yan H.

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    4 months ago

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    Yan H.

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    10 months ago

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    Yan H.

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    1 year ago

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    Yan H.

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    10 months ago

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    Yan H.

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    1 year ago

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    Yan H.

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    2 years ago

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    Yan H.

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    1 year ago

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    Yan H.

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    1 year ago

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    Yan H.

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    1 year ago

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    Yan H.

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    1 year ago

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    Yan H.

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    1 year ago

    Clean, professional, relaxing and pleasant experience. Joy was a joy and I will definitely return. 10/10

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    2 years ago

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    Yan H.

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    3 years ago

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    Yan H.

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    3 years ago

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    Yan H.

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    2 years ago

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    Yan H.

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    3 years ago

    Wow, what an awesome deep tissue massage I received from the fabulous Lucy! Had some Thai elements, I feel sooo much better! Great place!

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    Yan H.

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    2 years ago

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    3 years ago

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    3 years ago

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    Ask the Community - Gunston Massage

    Review Highlights - Gunston Massage

    What keeps me coming back isn't just Joy's expertise, though--it's the whole experience.

    Mentioned in 7 reviews

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    Nova Therapeutic Massage - Springfield

    Nova Therapeutic Massage - Springfield

    4.3
    (18 reviews)
    5.2 mi

    Always a great massage and superior customer service. My husband and I are loyal customers!!read more

    You know how sometimes, a business messes up, maybe even royally, and their thoughtful resolution…read moremakes you think better of them than if everything had gone right in the first place? This is not one of those stories. I went there on Mothers Day with a secret. I was six weeks pregnant, not far enough along to have told anyone, except for my doctor, whom I also asked about a trigger point massage, as I have gnarly knots in my back. She said it was fine. Per their website, they "recommend" prenatal massages after the first trimester, so they think it's fine, too. When I arrived, there was a sign on the wall that asked you inform them if you are pregnant so they can "take precautions for your safety and comfort." But THIS IS A LIE AND A TRAP. I told the receptionist, and this set off a 15-minute tizzy. I heard several hushed voices outside the curtain. Two different people came in and out of the room multiple times. Between these conversations, I was told to get dressed, undress, and get dressed again. One person who came to the room was the nice man (David) who was to work on me that day. The second one, who introduced herself as the prenatal massage therapist came in and gasped while I was lying on the table undressed, telling me to get off my stomach. She'll get me a pillow. I told her I don't need a pillow. She said she'd only work with me lying on a pillow. I asked where David was, and she said she was going to work on me instead, lying on my side. I must get a prenatal massage, and also, they cost $20 more. I said I'm not paying $20 more for less, and if I had wanted a prenatal massage, I'd've asked for one. She told me that I have to "follow their rules," and if I won't get a prenatal massage, they'll "let" me get a "short" chair massage. Since that does focus on upper back, I agreed but asked if David was going to do it. She said, "It'll be whoever is at the chair." It was David, so I got a really good massage. You could tell he felt awful for me, which almost made it worse. I felt so humiliated and shamed for doing what they asked, and foolish for trusting them. I went to pay and the receptionist told me that the manager gave me a 50% discount on the service, and how was it? I told her he did a great job, and she cheerfully said she would make a note for the future, as if I would ever come back. I immediately wrote a review on Google, which was responded to a few hours later with a lot of words and no responsibility. They're sorry I felt that way. You can go read the review and their canned response, if you want. It's unhinged, but it's my "outcry" review, so I'll leave it.  The cherry on top was that the next day, I get an email, the subject of which is, "Following Up Personally," which just meant "privately," because it was utterly impersonal and spent the first half rehashing the Google response. I'll put screenshots, so you can read it yourself, but what's missing is any acknowledgement that what happened was unacceptable, or even that they messed up. She couldn't even muster up a "Mistakes were made."  And throughout the entire ordeal, they never once have referenced their policy, because if they did, they'd have to admit mistakes were made.  She had the gall to tell me that, as a "gesture of goodwill," they're going to refund me the rest of the cost, and that she hopes that it "can show that we genuinely care about my experience and well-being." It was $25. I'm not sure you can put a dollar amount on "genuinely," but if you can, I imagine it's more than $25. I didn't know I could be even angrier about this, but she really expanded my horizons. I emailed her back and told her that I paid cash, so how was she going to refund me? Does she expect me to come back to face the condescending prenatal massage therapist and the Front-Desk-Judas? And what of that sign? I'm so angry about the sign. It sounds so kind, but it's a nasty confidence trick. They obviously don't care about your safety and comfort. They just intend to embarrass and scold you. I asked her if giving me a refund is a "gesture of goodwill" the same way they assure someone that disclosing pregnancy is for their "safety and comfort"? I told her that it is textbook abuser behavior to ask someone to do something, punish them for doing it, and then apologize for it with gifts later. It is creepy and gross.  She actually responded but just to tell me she could Venmo. I don't have Venmo, so I tried one more time. I told her, point-by-point, what I needed--the instructions for an amicable ending. Acknowledge that what happened was not okay, explain how it happened, and apologize that it happened, not for how I feel. She answered back with another canned response. Unreal. But what I guess this means is that they think that this incident wasn't wrong or a big deal, just how they do things. And if they think that, then they'll do it again. Maybe to you. UPDATE: I did receive the $25 via Zelle on 5/15.

    Photos
    Welcome our massage customer
    Welcome our massage customer
    Thank you for your support and patronage. We are so appreciate your guys visit us.
    Thank you for your support and patronage. We are so appreciate your guys visit us.
    Store front inside Springfield Town Center

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    Store front inside Springfield Town Center
    Sanctus Therapeutic Massage & Bodyworks

    Sanctus Therapeutic Massage & Bodyworks

    4.5
    (14 reviews)
    3.3 mi
    $$

    Terrible customer service. I called and left multiple voicemails and they failed to return any of…read moremy calls over 2 weeks.

    I have been going to Carol since about June 2020. I was referred to her by my Plastuc Surgeon for…read morelymphatic drainage massages after 360 liposuction. That was my 4th surgery for revisions after having a bilateral mastectomy with immediate DIEP flap reconstruction due to breast cancer. When I started going to Carol my torso area was hard a brick! I was behind the 8 ball in a major way with getting my massages done (about 8 months) due to excruciating wide spread joint pain from fibromyalgia. By the time Carol got her hands on my I was twisted & knotted up MESS! Did you catch that...I WAS... Carol is AMAZING!!! I travel about 50 min to get to her & do it happily! She is worth her weight in gold! She is HIGHLY skilled & how she connects with your body using her fingers, hands, forearms & elbows as her guide will blow your mind! We are now working on scar tissue. NO internal fiber can escape Carol's hands!! She is like a medal detector. Once she gets a "hit" & her "radar" goes off, she gets DOWN in those nooks & crannies & will set you FREE!! Before Carol got her hands on me I could not, without joint pain, twist my torso area, lift my arms above my head, bend over or lift my legs. Now...NOW...I can get into yoga poses I could only DREAM of before!!! Oh yeah....she gives homework assignments. Mine was to do yoga. I communicate with her just like I would my Drs. I don't add to anything without first consulting them. I wanted to start Palaties but she advised against it because palaties is designed to strengthen muscles & at the stage I was in at the time, that would as she explained would strengthen the disfunction I was already dealing with which is the exact opposite of what her goal was for me at that time. If you are suffering in any way in your body, PLEASE reach out to Carol. Help IS out there & she CAN help! Your body will THANK YOU! You owe it to yourself to get your life BACK & to get BACK to the things that pain keeps you from. You will KNOW when you've been TOUCHED BY CAROL!

    Photos
    Celtic hot Rock Massage. Just perfect on cold wintery days
    Celtic hot Rock Massage. Just perfect on cold wintery days
    No Plane ride required.
    No Plane ride required.
    Let the therapists at Sanctus transport you to a tranquil place where your stress and tension will melt away...

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    Let the therapists at Sanctus transport you to a tranquil place where your stress and tension will melt away...

    Gunston Massage - massage_therapy - Updated July 2026

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