My first experience here was not all that good. I dropped my car off for service and the person that I was dealing with (Grody) was not Customer Service friendly. He kept my car without communicating with me that my car would be kept over night, before they even looked at it and I had work the next day. After I demanded a loaner I was able to come in the next day to pick it up. The shuttle driver Don is also super nice and patient. When I requested a car wash from Grody, he was like "No,we don't do that here." My second time around I dealt with Mot. She was ON TOP OF IT! I walked in with NO appointment (walk-in) she took my car, and they inspected and fixed the issues SAME DAY, she even offered the car wash without even me asking. (I told her about how Grody didn't even do it when I request and she was like "Oh I'm so sorry, we DO give car washes." ) So if it wasn't for my amazing experience with Mot I would've given Gunther Volkswagen of Delray a two-star rating. Thank you Mot! Shout-out to the receptionist at the front too! *ADDITIONAL REVIEW* I am rescending my previous experience and am adding the extra star back. I have been having lots of issues with my car lately, but Gunther Delray is who I will work with in the future. The other location in Fort Lauderdale incorrectly fixed my oil pan gasket leak and Delray is more than willing to help me fix it under warranty and do an oil change. They also fixed my turbo under warranty and after it was rattling, I took it back, and they are willing to fix it no problem. Thank you Mot and Grody!! read more

Gunther Volkswagen - Car Dealers Near Me - Delray Beach, Florida

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Customer Service. GOOD. After undergoing renovations for 1.5 years the GUNTHER VW Building finally opened during NOVEMBER 2024. An impressive new sleek modern Facility & Showroom. Must admit I'm always worried about up-charges and unnecessary recommended Maintenance services from any Auto Dealership but I gotta give credit to both ABREU & VANESSA for providing EXEMPLARY service. SO FAR, SO GOOD. read more

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I'm have appointment to service 50000 miles on 18 February 8.30 a.m. for oil change and check everything, after 20 days my oil engine have light waning low oil engine, I'm check my oil engine low , I'm put oil engine for 5 quarts , what happened just oil change 20 days why low oil engine, what happened on your service, so I'm will be not went to use service again, so bad read more

Avoid Gunther VW - One of the Worst Car Buying/Leasing Experiences We've Ever Had My family and I have been driving our new leased Volkswagen Atlas for three weeks, but our experience with Gunther VW has been deeply disappointing and disrespectful from start to finish. We are experienced car buyers and leasers -- having purchased or leased five vehicles in the past six years -- and this was by far the most frustrating and unprofessional process we have ever encountered. The issues began immediately. We arrived having already selected three specific vehicles on the lot and provided the VINs and model details to make the transaction as straightforward as possible. We were trading in one vehicle and paying off a lease on another. Despite the complexity, the salesperson pushed us to take delivery the same day instead of involving a more experienced team member. He assured us that the new Atlas had been added to our insurance policy. Forty-eight hours later, we discovered it had never been done. When our insurance agent contacted him, the salesperson admitted he "thought" it was handled and even asked our agent to backdate the policy to avoid issues. He also told us that instead of handling the payoff of our existing leased vehicle, they would simply cut us a check and we would return the car ourselves. We were promised the check within one week. Two weeks later, we still had received nothing. Compounding the problems, the financing paperwork contained an incorrect address and they refused our proof of homeownership, forcing us to redo the entire application. Ten days passed with no update on whether our trade-in had been paid off and no sign of the promised payoff check. Multiple calls to customer service went unanswered. When we finally reached the customer service manager, he provided vague runarounds, repeatedly gaslit us, and even blamed us for the delays. During one call, he abruptly hung up on my wife and me mid-conversation. When he called back, he acted as if nothing had happened. He initially offered to cover one or two payments as goodwill for the numerous issues. However, when we followed up a week later, he claimed they were already being "generous" by covering our remaining lease payments -- payments that had simply been rolled into our new financing. Throughout this entire process, Gunther VW demonstrated a complete lack of honesty, accountability, and basic respect. We have never dealt with a more disorganized and unprofessional dealership. I strongly advise others to look elsewhere. Do not do business with Gunther VW. read more

We bought a car in March from Gunther VW in Delray Beach, the next day all the lights on the dashboard lit up the ABS, BSD/BLIND SPOT DETECTION, FORWARD COLLISION WARNING and the front brakes started making a grinding sound they refused to check the car out so buyers be careful when buying a used or new vehicle from Gunther Volkswagen in delray beach make sure to check everything like the brakes and suspension and make sure you ask for the CARFAX REPORT because they will try to stall and not give it to you and do not get any extended warranty from them it's a waste of money because you still gonna have to pay out of pocket I will never buy another car from them ever again. read more

Unnecessary Upsells Undermine Trust This is a review for the Service Department. Brought my 2019 Jetta 1.4L in for an oil change at 44K miles and got a surprise list of "urgent" services: spark plugs (manual says not due until 80K), brake flush (manual says every two years and I just had this done 5 months ago at this same dealer), and full brake replacement (despite no no squeaks, grinding, pulsating -- and pads still at 6-8mm). I drive a stick, mostly highway, and use engine braking. The advisor was polite, but communication was poor. Follow-up calls/texts went unanswered. So I fed the inspection report and photos of the brakes into ChatGPT, which confirmed this was aggressive upselling. I'm all for proactive maintenance, but pushing unnecessary services well before they're needed undermines trust. If you're someone who doesn't know much about cars, be careful -- get a second opinion before agreeing to anything. I expected better transparency from a dealership. read more

Always a smooth visit at Gunther Delray! Christopher and Tony were a pleasure to work with. Second car from this dealership and I'm so happy! read more

Gunther Volkswagen - Car Dealers Near Me - Delray Beach, Florida

Basic oil change - waited 2.5 hours. Appointments clearly do not mean much here. Was supposed to patch my tire too, but I guess they forgot. On top of that, I brought a valid coupon (for an oil change), but it was not honored because the service advisor, Drew, didn't want to rewrite the paperwork because I handed the coupon to the cashier instead of giving it to him immediately. That doesn't seem like a customer issue, but a process issue. It shouldn't fall on the customer. Between the excessive wait time and refusing to honor a coupon for convenience reasons, this place feels a little disorganized and uninterested in customer service. Wouldn't recommend it if you value your time. Also, my maintenance log was stamped for 2027 instead of 2026, which doesn't inspire much confidence. read more

Bought my Mazda today! Was such a great smooth enjoyable experience! I looked around at other cars and always came back to the Mazda. It took some hard negotiating but all in all I feel very good about the deal. You do have to ask and push to get an OBD test....which is not a big deal for a dealership to do. My salesman Matt T. was fantastic to deal with easy to get along with. I brought a friend to see the car and meet Matt. We all got along even with another salesman that came in. All in all it was a fun enjoyable experience,,,,yes a little hard ball negotisting but that's to be expected. I am happy with my car purchase and the whole buying experience. Lovely woman I dealt with to help set up the financing for the car. A+ read more

Avoid the service department at all costs. Their business practices are shady. I brought my car in a few weeks ago for service. As part of the service, they rotated my tires but didn't balance them. As a result, my wheel has been shaking at high speeds. I brought my car back to get the tires balanced only to find out I had to pay $89 to have them balanced despite the fact that they rotated them and it's under warranty. I happily left and took my business elsewhere. Absolutely disgusting business practices. read more

My daughter needed a lease vehicle. She wanted to possibly try a Volkswagen SUV. Wow what an amazing experience I went with her when she was going to sign the papers and absolutely everyone at the dealership, was friendly,kind, and very easy to deal with. They gave her a fair deal. very good deal. They treated her extremely professional and with respect. I just wanted to share a great experience. Very impressed with that dealership read more

My initial experience of buying my certified pre owned 2023 Volkswagen Taos was really pretty good and I THOUGHT wow this is great....Then after receiving the car I noticed that there was a loud noise and vibration every time I pressed on the brakes. I told my sales person (Curtis Smith) about this via text and phone message and got absolutely no response at all (which I thought was odd since I was so pleased that I even gave him a $100 gift card to a restaurant. Since I live in Fort Lauderdale and didn't hear anything back from the salesperson, I decided to take the car to the sister property in Fort Lauderdale where they informed me that I needed to have my rear rotors replace... Mind you, a certified pre owned car with a 100 point inspection (supposedly!) So I again tried to reach the salesperson to no avail, so I called the service department and made an appointment for the following week. I as greeted by an amazing service Agent, Mont, courteous, attentive and genuinely interested in my satisfaction...however she was the one who had to inform me that the car did not need read rotors but front brake rotors AND pads AND a front axle....A certified pre owned vehicle...really?? So they gave me a loner and told me the car would be ready midweek, but because of their hours and my living and working in Fort Lauderdale it as impossible to get my car back until the following Saturday (now that is 3 separate Saturdays that I had to spend hours on a certified pre owned vehicle). So I learned about the supposed Director of Customer Experience, Nyam Smith...Folks, DON'T Bother, the rudest, disrespectful person I have ever had to TRY and work with. Condasendingly tried to blame me that I shouldn't have purchased the car in the first place if I wasn't happy with the car. I WAS happy with the car until I found out all that the car had wrong (I have never had to ask a dealership to put the car up on a lift so that I could check to see if the front axle was in good standing and when I asked him about the 100 point inspection he indicated that he was not responsible for an inspection that was done in his service department not the supervisor that reviewed the inspection...I DID get the car back repaired and with no out-of pocket expense but I have NEVER been treated to disrespectively and had to go thru such unnecessary efforts to actually speak to ANYONE! Awful...STAY AWAY !!! read more

Was told the diagnostic fee would be waived if I did the service (they didn't explicitly say ALL the services needed) so I selected a wiper change so I can get a second opinion. I go to check out and they are charging me 250$ just to tell me what the error code means. Terrible customer service. I approved repairs for just $61.40 (see screen shot below). Yet I'm billed for 313$?! Record them when you're signing paperwork so you don't get scammed. Service Advisor: Grody Abreu read more

Gunther Volkswagen - What I approved. - Car Dealers Near Me - Delray Beach, Florida

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Customer loyalty gone Called in response to service special Oil change and tire rotation $79 Told both phone and service specialist Service done under one hour Terrific However bill for $144, told needed to have promotion ticket Sent two emails to Joe Gunther, no replay See you later after 20 years will go elsewhere. read more

I needed a bunch of work on my VW I was lucky and got Lucas to help me and he went above beyond He was professional yet treated me like family Lucas explained everything to me simply and was nice -thank you I must mention the "shop" charges that were on my first invoice $50 when I asked what this was for I never received a reasonable explanation I was told it was a computer generated charge - it was for cleanup -I was told it was for old oil -and it sounds shady Full disclosure -I was charge 5.95 and I paid it to be done and go home BUT i still don't know what I paid for? I feel like it was a fraudulent charge and Gunther labor prices are way high read more

Working with David Ferri from Gunther VW has been such a breeze and incredible experience that sincerely I recommend anyone buy from these guys if they have what you're looking for. I had been looking high and low for a 2019 Nissan Maxima SL since just a few days before Christmas, and the process of it all was such a pain because of all of the scams, exorbitant dealer fees, and overall nonsense from dealers. I'm incredibly knowledgeable on the car buying process, but I mean it's just been so frustrating working with dealers nationwide, and since used car prices had been tanking with adjustments, they've been behaving like numbskulls more than ever. I dealt with two that had prices such as $23,500 from a Ford dealership in Clermont, FL and $23,500 from 1-95 Nissan with their OTD prices being $29,700 and $33,000 consecutively, like those dealer markup fees are so freakishly high... A $10k fee on the car are you serious? I get it, you guys bought too high prior to the adjustment and are trying to recoup what you can, but that's just business. Make better business decisions and prepare for the unexpected. But time was drawing closer to me wanting to finalize a deal, so I could get a car when I saw a listing for a 2020 SL at this dealership on 01/03/2023 with low mileage and a great price of $27,000 so I reached out and spoke with David Ferri about the car to inquire about its condition, number of keys, and OTD. I told him to please just give it to me straight because I was tired of dealing with the nonsense that dealers were giving dishing out, and was looking to get the car if the price is reasonable. He was transparent and said they're family owned and don't do the nonsense that most dealers do. They have a flat dealer fee, charge the tax of the location where the car would be, and the cost of registering it, and that's it. He calculated the price to be $30,500 or slightly less since I live in GA, and I was stunned. After seeing the real numbers printed out and that it wasn't just fluff, we set an appointment for the next day, I flew out, my dad picked me up from the airport because he lives in Florida, we drove down to Delray Beach from Daytona Airport, and bought the car. Other dealers should take note of how to provide great service. I'm talking to you Ford of Clermont, I-95 Nissan of the Palm Beaches, and the other ridiculous dealers that I dealt with. Again, it was such a pleasure working with David and this dealership. I highly, highly, highly recommend anyone to buy from them if they happen to have a car that you're looking for. Thank you again! Side note: I'm a bit disappointed that I didn't take a photo with with him, my dad, I with the car for this review. read more

Gunther Volkswagen - Car Dealers Near Me - Delray Beach, Florida

Gunther VW Delray is exceptional! From the extremely clean and inviting facility, to Mike Velos, Sales Departnent, who knowledgeably and professionally explained the many features of the vehicle, to Jason, Finance Departnent, who made sure we understood all terms of the contract, to Nick B., General Manager, who made time to personally greet us and ask how they can continue to provide a personalized, one-of-a-kind experience, The experience was truly easy and customer service is why that is so. read more

the people who work here have no integrity, not a reputable dealership. grody in service is a scam artist avoid him if you can. took over two hours and $120 for a simple oil change. read more

Had trouble getting the broken start and stop engine button completely out of hole it is sitting in. Came out one third of its size. Just had to lift the shroud covering the stick for access. Their are 2 clips on the button holding it in place that i couldn't reach with my fingers. On line VW mechanic along with numerous posts said take a small screwdriver release the small wire harness push in the clips with the screw driver and outcomes the button. Went to Gunther VW, the service advisor told me that they have to remove the entire panel around the button to get it out labor cost $250.00. I left and went to a local foreign car mechanic who used a little pick and within 5 minutes had the old button out and the new button in, said no need to remove any panels except to be able to say $250.00 for labor and he laughed. I asked what do I owe you and he said no charge took 5 minutes. I gave a $ 30.00 tip and went on my way. With this information you decide if you want to take your car to Gunther for any estimate on any repair. read more

I walked onto the Dealer expecting the usual car-buying headache, but instead, I met Stephen--a man so charming and knowledgeable that I actually ENJOYED buying a car. Who knew that was possible?! Stephen made the whole process smoother than a freshly waxed sports car on a summer day. He didn't just sell me a car--he practically read my mind, knew exactly what I wanted, and somehow made the numbers work like magic. He guided me through financing like a wise sensei. If car sales had a Hall of Fame, Stephen would be inducted yesterday, so if you're shopping for a car and you want a smooth, stress-free car-buying experience, go see Stephen, he is your guy. Happy customer, Kaya V. read more

Made an appointment for 11 am They told me it was gonna take 3 hours and its 3 oclock and they wanted me to wait another hour If I can't wait they will reschedule me (meaning they havent done anything to the car for this past 3 hours)? Unbelievable read more

I scheduled one year service for my lease and this location was a breeze. The courtesy shuttle is amazing and also picked me up when my car was ready! One thing I didn't like is the service from the outside area that you drop your car off, no one was there! And I had to drive around looking for someone. This actually started off not so great, but as I went inside and was greeted, things were much better. When I picked up my car and got my keys from the service desk, the ladies were very friendly! I did not receive the car wash that I was expecting though and the inside door handles were filthy. read more

The sales person was good but after its been almost a month after my trade in and im still making payments? I've called several times and they said its normal to take a month long. How is it normal to take over a month taking over a trade in with a lien? Thats why they ask for a 10 day payoff.... not a 30+ day payoff. Would enver recommend doing business here, never had this issue with any other dealership and i've bought 20+ cars. read more

Sad. My family has bought cars there for 20? years. We've been loyal because of the people. I even had my diesel wagon taken away because of diesel-gate and still bought again. Last few service visits have declined so rapidly. Time to sell my car I love because their people just don't care anymore. read more

Upon going to the dealership for the ID4 National Lease program, we were advised they had 2 cars that met the program criteria. When asking if the lease was 10k miles per year over the course of the 24 months, we were advised it was 7.5k miles by the Sales Manager. We then discussed various monthly parents with purchasing miles up front to know monthly payment over and above the $149. We did decide to purchase an additional 5000 miles to have 20k over the course of the 24 months. The day after we realized the National Program was already 20k miles. We called the Sales Manager to correct the deal, which were informed it was not a base car due to the fact the factory installed rubber floor mats for $300 and told us if we do not like it return the car. Rubber floor mats does not change the model of the car from a standard to a Pro. Again, we were told the cars they had met the lease criteria. This has been the worse customer experience I have had in the 35 years of purchasing or leasing a car. They will not honor a National Program because of rubber floor mats installed by the factory. Their lack of customer service will be my first and last time purchasing from this dealership. I will also no recommend this dealership to my friends, neighbors and or community. RUBBER FLOOR MATS FOR 5000 MILES...... Great Customer Services. Do the right thing. Don't tell me to return the car and roll back the deal. Miles so not cost you anything, but it cost me $0.12 upfront. It is not the money, but the principle. We are now 9 days post lease with no resolution. This is a simple correction to the paperwork to meet the lease language. The dealer did not know their own MFC deal when inquiring at the sales desk. The Sales Management Team has been arrogant in their continued messaging. I stress the highest level of caution if you choose this dealership for not standing behind the programs that are offered and the bait and switch. Caller ID leads to voicemail each and every call, so they will ghost you. I await a call back regarding this matter for resolution. read more

Price of the oil change 109 dollars omg but I got a 50000 mile service 849 dollars later I'm ok with that but when I paid with a credit card 3% surcharge omg wtf and a hand print on the hood I want to manger to call me and I want the car fully detailed wheels off like you see on tv clay bar paint correction oh and I've been going there for 15 years and the service advisor didn't care or now where his boss was read more

this place is a scam! BIG TIME! read what you sign it might not be what you negotiated bought many cars in my lifetime never have I seen scam artists like this read more

Disappointed & scammed by Brian Pavesi and manager Nyam Smith. I bought a Porsche Macan from salesman Brian Pavesi. We agreed that I'd return later that week to pick up the spare key (Porsche key costs upwards of $700). I texted with him back and forth for weeks as he gave me different excuses for why the spare key hadn't arrived yet. Eventually he told me "I don't have the key and I'm not a Porsche dealer". I then emailed his manager, Nyam Smith with screenshots evidencing that I was promised a spare key. Instead of resolving my problem in a fair way, he denied responsibility. His response was unacceptable and infuriating because I emailed him the screenshots as proof. I feel robbed. read more

Gunther Volkswagen - Car Dealers Near Me - Delray Beach, Florida

Have been in the market for a Crossover type SUV and when the A/C stopped working our Passat, it was time to bite the bullet and start shopping. VW Gunther Delray is simply the best. In and out with a new vehicle in less than 2hrs and what a deal! Thank you Bob. read more

I decided I wanted a new car at noon and by 3pm I had the exact new car I wanted, with all of the features I was looking for. I see that there are a lot of negative reviews about this dealership, but this is the second car I have purchased here in the last 5 years. The first experience was fast and easy and this experience was fast and easy as well. James did everything he said he would while trying to get me the best rate and deal based on my circumstances. I even came back the next day to increase the mileage terms on my lease because I wasn't happy with them, and they were willing to help with that as well without charging me any more. The experience was easy and fast. I appreciate James Gunther and Beau Gunther for making sure I was happy with my car, my experience and most importantly the terms of the lease. I know that most people only leave reviews when they are upset or have a negative experience, which is a shame, because I think it's even more important to leave positive reviews when you have a good experience. I would definitely recommend Gunther as a great place to buy a vehicle. read more

This place has gone downhill. We have leased cars from them many times and had good experiences. They are dishonest now and the place definitely is not what it used to be. Maybe they are desperate to sell cars, or they just don't care, but they should treat repeat customers a lot better! We will not be back. read more

BEWARE. CANT DO BASIC OIL CHANGE CORRECTLY. Went in for an oil change the most basic mechanic service and the oil is leaking out of the car and the warning lights are coming on. They can't do a basic oil change. I have to drive to another state today this is unsettling. Don't trust them to fix it if they can't do it right the first time so taking it somewhere else. read more

Gunther Volkswagen - Warning light - Car Dealers Near Me - Delray Beach, Florida

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Make sure you look over the papers if you decide to finance go over the numbers and check the papers you sign they financed me for more than what I agreed to but that's equally on me for not reading what I signed still doesn't excuse it on their part Other then that from my experience buying 2 cars at this dealer the cars are good and haven't given me any problems read more

Brought car in for noise coming from steering wheel. Told a ridiculous price to fix and would need to reschedule, even after making the appoitment. Horn would not work so thought not safe to drive. Uncaring staff just picking up their paychecks. Had similair issue with them last year. Not too accomadating. Totally unorganized-one person not knowing what the next has said. Called Schumacker VW in West Palm--Checked VIN and due to mileage the repair was covered under warranty. Took car there and promptly repaired. Pleasant to deal with. Purchased the car from Gunther so you would at least think they should know it is covered by warranty. Will not be taking car there ever again for obvious reasons. read more

I called Gunter VW to schedule an oil change and tire rotation. When I got to Gunter for my scheduled appointment, I was informed the appointment was to speak with a service advisor and has nothing to do with scheduled service. 3 hours later the Service Advisor finally came in to tell me the car needed wipers and a cabin filter. If I wanted this done, it would be an additional hour. 4 HOURS! As courteous as the staff may be, there was absolutely no consideration for my time or other customers in the waiting room. This is as bad as going to the doctor's office and waiting because the doctor is overbooked. I'm thinking next time I may be better off leaving the car rather than wasting half of my day or grabbing a coupon and going elsewhere. read more

they will answer the 5 stars question but they won't answer the 1 stars question are you serious about 3 hours wait time for oil change service read more

My car was towed up to Gunter Volkswagen in Delray Beach FL because after the first oil change, oil was leaking all over my garage and friends driveways. Everything was fine before the oil change. The car has about 2000 miles on the odometer. I was afraid I'd run out of oil and the motor would seize. I can not get hold of anybody to tell me the status of my vehicle. They don't call back. I've been trying all day long. This has been a horrible experience. I don't have a car and have to work. Meanwhile I'm worried the car might have been stolen. I would highly recommend not to purchase a vehicle from this dealership. read more

Don't waste your time , I've called twice about getting my 19 Jetta serviced there and the first time they scheduled the appointment . I arrived before my appointment time and they told me it was gonna be 3 HOURS FOR A OIL CHANGE ON A WEDNESDAY!!! WITH A APPOINTMENT!!! A second time I called about a small issue I had with my Jetta, the service guy I talked to was condescending, sent me to a line to "make" my appointment and I got some lady's voicemail... been three days and no call back. I live in Delray so they were convenient, or so I thought . Drive the extra miles to Schumacher VW in West Palm Beach ! Well worth it, every time Gunther dropped the ball VW Schumacher picked it up, polished it and made ME a lifetime customer now. GO TO SCHUMACHER , AVOID THE HEADACHE ! Ask for Jay in Service at Schumacher VW ! Great guy. read more

If I could give no stars I would. I have a 13 TDI Passat. Just outrageous how they worked on my car. Don't go here for service they messed up my car and won't take responsibility for it. A week after I got my car back from them (who had it for a year and 3 months). My transmission kicked me out of gear then it over heated then the EGR lite came back on so I had no choice but take it to leesburg VW to have it looked at and fixed. I called Gunther to let them know what is going on they said to bad for you because you took it to another dealership. I did not want to drive my car that was over heating 2 hours a way to bring it back to them. And now fast forward to current issue yes it a year later but when they re built my fuel system there "technician" left a rag in my fuel tank and it got sucked up by the fuel pump and they are claiming they did not work on it..... but I have the paperwork that states they did. And when corporate (who by the way agree Gunther should pay for the damages and messups) reached out to them they said well it's a year later and he put 18,000 miles on it it's no longer our problem. They left a rag in my fuel tank how is it not there problem...? I have all the proof and hard copies I need and 2 other dealerships to back me up and corporate is sending everything over as well. I worked to hard and waited to long to get my dream car I'm 29 and a diesel mechanic for semis if this where to happen at my shop I would have fixed the issue or worked with them to fix it and fired the people involved. Perfection come first. read more

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Disappointed with service department due to no being sensitive to a prior repair that went bad after 15 months and 5000 miles. Wheel sensors were replaced and cost was $850. I expressed concern that sensors were defective and got a shoulder shrug. Really expected the Gunther service department to do the right thing. I'll know better next time. read more