Service update was due on my Jeep Grand Cherokee, after having a previous good experience at…read moreSchumacher Jeep " Federal Highway " Delray ; I returned to to have the service completed, I met with service writer John Highfield very polite, took the car in immediately, contacted me upon completion received the car back clean & service completed as requested... Certainly I would recommend the service based on my experiences..

I normally like to visit an establishment. at least 3 times before I do a review…read more I have done reviews on first visits when the customer service was exceptional. This was my first time at this dealer. My 2019 Dodge Rebel had a recall. My service manager was David. He was very professional and efficient, he assured me that the work would be done in a timely manner. Was it? Yes it was. They gave me a ride home and picked me up. I am glad to know that when I return the staff is professional unlike another Dealer I used to go to. If I had to say anything bad DAVID WALKED ME THROUGH THE SHOW ROOM! THAT IS DANGEROUS FOR ME Thank you Schumacher. The pictures attached where in the show room. No pictures of my truck, it is in the witness protection program!

I came to Delray Honda looking for a vehicle. I had the good fortune of meeting Franky Lena …read more Franky was not only extremely knowledgeable, personable, and truly listen to what my requirements and budget would be for a vehicle period Unlike other dealerships that I visit recently eating a rush me r. 2 persuade me into a vehicle that probably was not correct for me. In my budget, he did everything he could To spend time with me and show me multiple vehicles until I came made my choice. Normally you don't hear this about a car dealerships, especially the service department.I definitely recommend and will return to see Franky and the the whole Delray staff for my next purchase. Everyone from the finance insurance department throughout the sales department were great to deal with

The good: not much to talk about other than they have a good selection of new vehicles for sale…read more Yes, I bought a new car but everything involved was a bad experience. From the time that I arrived and test drove an SUV, purchased it with cash and still had to go and sit at the finance dept., it took 6 hours of my time to leave with the vehicle only to return to have a part replaced the next week and they ordered the wrong part. The sales person Nicholas was nothing special. Nice guy but he could have cared less about making car buying a five star experience. It should not take 45 minutes to make a sale and a whole day to drive it off the lot. I will not be returning for any other service because if buying took forever, I don't care to experience the service department.

My 2 yr old Subaru wouldn't start. So, I got it jumped and immediately took it over to Subaru of…read moreDelray. Turns out that their service Express Lane does more than oil changes. They also replace tires and batteries. The intake was quick. The service advisor was very nice. In about an hour, they had me back on the road. And, best of all, it was all covered under warranty & they didn't find anything else to fix.

I purchased a used car from this dealership on March 1, and in less than two weeks it has already…read morebeen one of the MOST FRUSTRATING CAR BUYING EXPERIENCES I've had. Just five days after purchasing the vehicle, the CHECK ENGINE LIGHT came on and I had to bring the car back for service. Shortly after that, one of the headlights burned out, which required yet another trip back to the dealership. It hasn't even been two weeks and I CURRENTLY DO NOT EVEN HAVE THE CAR I PURCHASED because it's still being serviced. What makes this experience even worse is the COMPLETE LACK OF COMMUNICATION. The person who is supposed to assist customers is NEVER AVAILABLE, and calling the dealership is practically POINTLESS. I've called every number I could find multiple times, and no one answers or provides any real help. The only way to get any response seems to be driving to the dealership in person, which ends up being a TOTAL WASTE OF TIME. This has been a HORRENDOUS EXPERIENCE, and I would strongly caution anyone considering buying a vehicle here--especially a PRE-OWNED VEHICLE. Based on my experience, you should not expect transparency, clear answers, or responsive support. Even calling ALL THREE BUILDINGS/LINES associated with the dealership has been a COMPLETE WASTE OF TIME. BUYER BEWARE.

Amazing experience at Delray Auto Mall! The general manager , Franz is very personable , easy going…read more and a totally professional guy ! Not to mention , charming as well. Luke, our sales guy was just as great ! It was a pleasure to purchase our new car and highly recommend Delray Auto Mall !

They do great work at very reasonable prices. Also they buy and sell cars. Franz is great.read more

A Complete 180° - From Frustrated to Extremely Impressed at Ed Morse Cadillac Delray Beach…read moreLast year I left a negative review after a disappointing service experience and even had to escalate the issue to the manager, Armondo Davila, who stepped in and made things right. I wasn't sure what to expect when I brought my 2024 Cadillac Lyriq back this week, but this visit was night-and-day different -- easily one of the best dealership experiences I've ever had. I was fortunate to work with service advisor Chris Toskulauzidis this time, and I can honestly say he is an absolute stand-up professional. Chris was kind, attentive, and proactive from the moment I arrived. He listened carefully to every concern, kept me updated almost daily, and truly went above and beyond. He personally took my Lyriq on multiple test drives to track down the noises I was hearing and made sure everything was fixed correctly before returning the car. The master technician on Lyriqs, Brian, was equally outstanding. He diagnosed the issue perfectly, applied the latest service bulletin that Cadillac released, and completely resolved a problem that had been plaguing my car for months. Brian even took the time to explain everything to me in detail so I fully understood what was done. I was provided a comfortable loaner vehicle the entire time, and when I picked up my Lyriq it was running better than ever. To Chris Toskulauzidis, Manager Armondo Davila, and Master Technician Brian -- thank you from the bottom of my heart. You three represent what true customer service should be. You turned a previously frustrated customer into a very happy one, and you've absolutely earned my future business and my highest recommendation. Ed Morse Cadillac Delray Beach -- keep these gentlemen around. They are the reason people will drive out of their way to service here. Highly recommend this dealership!

Corey in Sales is AMAZING!! I wanted to get out of my Range Rover and he got the deal done! He was…read moreso kind and patient.

BenJamin, in sales, is the best! He is a true professional. He is knowledgeable, patient, and very…read moredetermine to find the vehicle you want. He was always available by text message and extremely responsive.

Recommend a Second Opinion Before Major Repairs…read more We brought our 2016 Mercedes convertible to the Mercedes dealership in Delray Beach because the convertible top was not going up. After their inspection, we were told the vehicle required: * Replacement of the convertible top * Repair of an oil leak * Repair of a rattling window The total estimate was approximately $7,000. Given the car's age (nearly 10 years old) and current value (around $14,000), we chose not to proceed and instead sought a second opinion from an independent mechanic. The independent mechanic found: * The convertible top was functioning properly and did not need replacement * There was no oil leak * The window rattle was minor and required a simple adjustment The issue was resolved for $250. Based on this experience, I strongly recommend getting a second opinion before authorizing costly repairs at this dealership. The initial diagnosis significantly overstated the work required, which raises concerns about the accuracy of their service assessments.

I have never been treated better at any dealership! Miguel was the most professional service…read moreadvisor and spent time explaining and easing my mind with a warranty issue that is being resolved. The service equates to a 5 star resort in attention no exaggeration. I will buy my next corvette from this dealer in the future ! Miguel must be recognized as an all-star employee!

I am extremely disappointed with this dealership's customer service. I purchased a Corvette from…read morethem in January 2025 and also paid for a warranty, which was added directly to my loan. When I attempted to have my vehicle repaired, I was informed that the warranty was never activated by the dealership. Since August 13, 2025, I have repeatedly contacted the dealership regarding this issue. Despite countless phone calls and voicemails, I have only spoken once with Mark Rapp, the finance manager, and Sergio, the sales manager--and neither has returned any follow-up calls. I have even gone to the dealership in person, despite living far away, and the lack of care, urgency, and accountability is unbelievable. Because of their failure, I have been unable to repair critical issues on my vehicle. A functioning trunk is essential in such a small car, and now my seat belt has been torn for over two months. Due to the dealership's error with the warranty, I cannot get it fixed--putting my safety at risk should an accident occur. I have been told the dealership has gone through multiple finance representatives, which likely explains how this situation occurred, but that does not excuse the continued neglect or broken promises. No one follows through, and no one takes responsibility. I strongly do not recommend purchasing a warranty through this dealership, as mine was paid for but never honored. This experience has been frustrating, exhausting, and completely unacceptable.

Scheduled my appointment with the Robot, who was efficient & polite. Arrived at my appointment…read moretime, but I quickly realized they couldn't find my appointment ‍. The Manager quickly came over & asked for my info, and accommodated me, I asked if my appointment is in the "cloud ", and laughed, she acknowledged, yes. Waited for about a total of 2 hours. The coffee is awful!!! No Donuts or Cold Water while you wait. During the week they have a purchase food counter.

I posted a complaint about the bad customer service and a phone system that is totally…read moredysfunctional. I received a response telling me to contact their assistant general manager. Really? You contact your GM! I did my job. Do yours.

Federico and Brandon at the Tesla Delray service center went above and beyond. I had an excellent…read moreexperience from start to finish. What really stood out was their attention to detail and their willingness to go the extra mile to make the experience smooth and stress-free. Everything was handled efficiently, and they treated me with genuine courtesy and professionalism. I saw a review that said they were rude at this service center... Maybe that person's Tesla was in "Bad Mood Mode". Because there isn't a rude individual at this service center.

This Tesla dealership is very well organized and the salespeople are very kind…read more We were assisted by Ced and Ava. Test drove a 2026 Model Y that we were very interested in leaving with one, but they didn't have on in inventory.

Great experience! Buying a car was a breeze. We came in with a number in mind, and two people in…read morethis dealership made it happen. Mark Cato and Mike Finegan. Mark is in sales, and Mike is a manager. Mark went above and beyond at every step of the way, from greeting us at the door, to sending us off in our new CX-70. And Mike is actually there to help you, he gave us a fair price right off the bat. This was the second Mazda dealership we stopped at that day, and Mike's starting offer was other dealership's "final" offer. Needless to say, next time this will be our first and only stop. When buying a car make sure to ask for Mark and Mike. They will take great care of you. Thank you again, guys!

Awesome and fast experience. Taylor was amazing and called me at tge perfect time…read more Kiawana was absolutely amazing and such a great person to do what can be a hard process. I came at lunch time she offered me pizza and ate together before I even test drove the car. Chefs kiss to Mazda at Delray