Leasing a car can be stressful, but Delray Honda made the entire process much easier than I…read moreexpected. I initially worked with Shane Sybil, the Internet Director, who gave me a lease quote over the phone and followed up by text with the details I requested. About a week later, Ed Haddad reached out to follow up on the quote and assisted us through the remainder of the process. Ed was patient, knowledgeable, and never made us feel pressured. There was a little confusion at first regarding whether the College Graduate incentive had already been included in the quote. I explained that, based on my original conversation with Shane, it had not been included. I appreciated that Shane honored exactly what we had discussed over the phone without any hassle. That demonstrated honesty and a commitment to customer service. Tony Bermudez in Finance was equally professional. He explained the paperwork clearly, made sure we understood everything we were signing, and helped us complete the transaction without unnecessary delays or pressure. The only hiccup during our visit was a wait of about 40 minutes to speak with the insurance representative because there was only one person handling insurance matters at the time. However, once it was our turn, adding the vehicle to our insurance policy took only about 7 minutes. Overall, we had a very positive experience leasing a new Honda Civic for our daughter. Thank you to Shane, Ed, Tony, and the Delray Honda team for taking such good care of our family. We highly recommend giving them the opportunity to earn your business.

The good: not much to talk about other than they have a good selection of new vehicles for sale…read more Yes, I bought a new car but everything involved was a bad experience. From the time that I arrived and test drove an SUV, purchased it with cash and still had to go and sit at the finance dept., it took 6 hours of my time to leave with the vehicle only to return to have a part replaced the next week and they ordered the wrong part. The sales person Nicholas was nothing special. Nice guy but he could have cared less about making car buying a five star experience. It should not take 45 minutes to make a sale and a whole day to drive it off the lot. I will not be returning for any other service because if buying took forever, I don't care to experience the service department.

On Jul. 11, 26 I decided to look for a new car. I ended up at Schumacher in Delray. Howard Borgen…read morecame up to greet me. I wanted a hybrid. He showed me several I liked and I decided to buy one. The experience was incredible. Professional, courteous AND I got a great deal!! We all hear about the horror stories at car dealers. I highly recommend this dealership. Scott Aijo Delray Beach, FL

My 2 yr old Subaru wouldn't start. So, I got it jumped and immediately took it over to Subaru of…read moreDelray. Turns out that their service Express Lane does more than oil changes. They also replace tires and batteries. The intake was quick. The service advisor was very nice. In about an hour, they had me back on the road. And, best of all, it was all covered under warranty & they didn't find anything else to fix.

Mike was very helpful with figuring out what's best vehicle in my budget Franz was very…read moreprofessional in helping me with my finance great experience would recommend everyone is friendly and professional great experience

Amazing experience at Delray Auto Mall! The general manager , Franz is very personable , easy going…read more and a totally professional guy ! Not to mention , charming as well. Luke, our sales guy was just as great ! It was a pleasure to purchase our new car and highly recommend Delray Auto Mall !

Corey in Sales is AMAZING!! I wanted to get out of my Range Rover and he got the deal done! He was…read moreso kind and patient.

I had an incredibly frustrating and disappointing experience with Ed Morse Cadillac Delray Beach. I…read morebrought my Tesla here for bodywork, and they completely failed to fix it correctly. During the process, they called me to claim that my insurance company wouldn't approve original manufacturer parts. They used this as an excuse to completely pivot the strategy to a cheap, lazy "plug and play" job slapping the bumper back on while completely ignoring the structural damage underneath. As you can see from the pictures, they left the bottom undertray entirely mangled, hanging, and missing critical screws and fasteners. I only found out about this because I took my car to a different tire shop to investigate a strange noise I kept hearing while driving. The technicians there put the car on a lift and immediately took these photos, revealing the absolute hack job Ed Morse Cadillac did. To make matters worse, Andrea, the manager, flat-out lied to me about the process, the status of the repairs, and the final results. We were forced to pay our full deductible plus extra out-of-pocket money, only to be handed back an unsafe, improperly repaired vehicle. This shop is dishonest, their work is subpar, and management will look you in the eye and lie about the quality of their work. Do not trust them with your vehicle, especially if it's a Tesla or requires specialized care. Worse repair shop ever.

I learned an inexpensive lesson today. Don't just make an appointment on the website - call and…read morespeak to a service manager first. My Sprinter has been making an odd noise and I have another 1000 miles to go before I'm home, so I made an appointment here for first thing in the morning. I figured I would spend the day working from the customer service area (assuming could diagnose the problem and could get the parts to repair). I was here at 7:00 and at 7:15, the service manager let me know that they typically hold on to Sprinters for at least a couple of days. Uh, what? He was quite nice about it. The service area is comfortable. There's wifi, there's a coffee machine and they have a small cafe (that wasn't open this early). Starbucks and more within walking distance. So now I'm headed home with the noise and I'll let my dealership back home in Charlotte deal with it. [Review 307 of 2025 - 1970 in Florida - 23869 overall]

There is so much wrong with Mercedes of Delray and unfortunately it keeps getting worse. I have…read morepurchased cars from them in the past and like prior visits the buying experience was easy. This time I saw the car I wanted, the salesman was a nice guy and I had the car the next day. Simple and quick with no drama, however after that is when the experience went down. Because of the car level I purchased I was informed I would get a higher end loaner which in theory is nice but getting a loaner - any loaner can be difficult here so the promise of a "better" loaner is meaningless and at this point I would take a Yugo. The service decline has also impacted the now non-existent snack area and the shoddy low level car wash. While the listed issues are relatively minor the real problem is that I had a serious malfunction and the car's alert indicator failed which made for a potentially dangerous situation, one which was narrowly avoided. The dealership was of no help and I'm lucky to have safely made it there. Apparently they did know of the problem in the car (which is particular to that model) and I was not notified and on their end they could have taken simple mechanical procedures to lessen the probability of a breakdown or serious accident. When the car was ready they did offer me an Uber from my house back to the dealership but the Uber link had expired as they put in the wrong time and really that sums up this dealership.

I have never been treated better at any dealership! Miguel was the most professional service…read moreadvisor and spent time explaining and easing my mind with a warranty issue that is being resolved. The service equates to a 5 star resort in attention no exaggeration. I will buy my next corvette from this dealer in the future ! Miguel must be recognized as an all-star employee!

I am extremely disappointed with this dealership's customer service. I purchased a Corvette from…read morethem in January 2025 and also paid for a warranty, which was added directly to my loan. When I attempted to have my vehicle repaired, I was informed that the warranty was never activated by the dealership. Since August 13, 2025, I have repeatedly contacted the dealership regarding this issue. Despite countless phone calls and voicemails, I have only spoken once with Mark Rapp, the finance manager, and Sergio, the sales manager--and neither has returned any follow-up calls. I have even gone to the dealership in person, despite living far away, and the lack of care, urgency, and accountability is unbelievable. Because of their failure, I have been unable to repair critical issues on my vehicle. A functioning trunk is essential in such a small car, and now my seat belt has been torn for over two months. Due to the dealership's error with the warranty, I cannot get it fixed--putting my safety at risk should an accident occur. I have been told the dealership has gone through multiple finance representatives, which likely explains how this situation occurred, but that does not excuse the continued neglect or broken promises. No one follows through, and no one takes responsibility. I strongly do not recommend purchasing a warranty through this dealership, as mine was paid for but never honored. This experience has been frustrating, exhausting, and completely unacceptable.

Scheduled my appointment with the Robot, who was efficient & polite. Arrived at my appointment…read moretime, but I quickly realized they couldn't find my appointment ‍. The Manager quickly came over & asked for my info, and accommodated me, I asked if my appointment is in the "cloud ", and laughed, she acknowledged, yes. Waited for about a total of 2 hours. The coffee is awful!!! No Donuts or Cold Water while you wait. During the week they have a purchase food counter.

I posted a complaint about the bad customer service and a phone system that is totally…read moredysfunctional. I received a response telling me to contact their assistant general manager. Really? You contact your GM! I did my job. Do yours.

It's the perfect location, staff is very friendly and knowledgeable (if for whatever reason you…read moreneed a staff member's help with anything) and ultimately it made picking up my brand new lease as easy and seamless as I could've imagined!

We visited the Delray Beach Tesla location to test drive the Model Y and experience the…read moreself-driving technology. One of the biggest differences between buying a Tesla and purchasing from a traditional dealership is the no-pressure environment. Since Tesla team members don't work on commission, the experience felt much more relaxed and educational than a typical car-buying process. The team member started with about a 10-minute demonstration, walking us through some of the vehicle's key features and menu options while seated in the driver's seat. After that, we were able to take the car out on our own for a 30-minute test drive, which gave us plenty of time to get comfortable with the vehicle and its technology. When we returned, the sales manager took time to answer our questions and was knowledgeable and helpful. My only criticism is the lack of follow-up afterward. I ended up having additional questions once we got home, and a quick follow-up call or email would have been appreciated. Unfortunately, when I tried calling the location, I wasn't able to reach a live sales representative. Overall, the test drive experience was informative, low-pressure, and a great way to learn about the Model Y before making a decision.