This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

Chuck was AMAZING to work with. He was responsive, kind, funny (!) and was very clear about the…read morerental process every step of the way. He was highly communicative and made a stressful process incredibly smooth.

After a frustrating experience with our previous property manager, we were in urgent need of…read moresomeone reliable and professional. We interviewed several options and ultimately chose Chuck Liu from SFHM--and we're so glad we did. Chuck immediately stood out for his responsiveness, professionalism, and deep familiarity with our San Francisco neighborhood. His fees are reasonable, and the level of service we've received in return has exceeded expectations. When he stepped in, there were several unresolved issues left by our last manager. Chuck handled them quickly and thoroughly while keeping both us and our tenants informed. He built rapport with our tenants from the start, even introducing himself in person, which helped smooth the transition. Over the past year, Chuck has continued to manage the property with care. He strikes the perfect balance between independent problem-solving and keeping us in the loop, which we really appreciate. Chuck was transparent from the beginning and provided clear information about his services and contract terms--something that gave us confidence before we even signed on. If you're seeking a property manager who is proactive, trustworthy, and tenant-focused, we wholeheartedly recommend Chuck Liu and SFHM.

Alexandra Moari is exceptional. I live on the East Coast and needed someone I could trust…read morecompletely to manage my California home, and from the very first phone call, I knew I had found the right person. Even though I called at a terribly early hour by mistake, she answered with professionalism, energy, honesty, and total clarity. She handled everything with remarkable care and efficiency: preparing the property, coordinating details, marketing the home, communicating with prospective tenants, and carefully vetting applicants until she found the perfect tenant for me. Throughout the entire process, she was responsive, thoughtful, knowledgeable, and incredibly organized. Every question I had was answered quickly and intelligently, and every step was handled with real attention and care. What also impressed me was that Alexandra does not work alone. She has built a strong team around her, and that makes a real difference. Joseph and Mariana were part of that larger sense of professionalism and support, and it was clear to me that Alexandra has surrounded herself with capable people who help things run smoothly. She also has reliable handymen and other professionals at the ready, people who can step in quickly, fix problems, prepare the home, and make things happen without delay. That kind of network is invaluable, especially when you are managing a property from across the country. What truly sets Alexandra apart is her integrity. She is honest, hardworking, deeply committed, and truly represents her clients well. As an out-of-state owner, that gave me enormous peace of mind. I feel incredibly fortunate to have found her. She is now my property manager, and I would not trust my home to anyone else. Highly, highly recommended.

Alexandra is not very professional. We attended an appointment for a tour of a rental with her and…read moreshe had her son who was maybe 15 or 16 years old give us the tour and she was not present. We only exchanged info over text and she was very rude so we did not end up renting the place. The whole things was very off-putting.

Wow... so quick and accurate...If only all companies were this fast and efficient!…read more Thank you Green Tree Staff.

I ranked four stars because I believe there may be some miscommunication happening with the online…read moremaintenance requests. It doesn't seem like the maintenance team that comes out is fully reviewing all of the details listed in the request before arriving, which has led to some of the areas of concern not being addressed during the visit.

Very disappointed with the services. We were the first to tour a listing and immediately applied,…read morespending $90 in application fees for two applicants. The screening process was absurd: on top of the usual background check and income verification, our current employers, current landlord, and former landlords all had to fill out online forms -- and not all of them found the email they were supposedly sent with links to the forms. Five days after hearing nothing, we reached out to the listing agent who informed as another applicant had been sent a lease, and our application fee could not be refunded. We understand the importance of finding quality tenants, but wasting the time and money of interested renters and others involved in the screening process is unacceptable.

I didn't live in a property managed by Berendt Properties but I applied for apartments with them…read moreand had a great experience working with Andrew. We ultimately didn't get the apartment, and, yes, the screening process is thorough. However, I felt the thorough screening process was a good sign (they care about who lives in their apartments!) and the communication throughout was excellent. Very transparent and streamlined process!

My experience with Kent Mar revealed an incredible lack of integrity. Rather than facilitating a…read morestandard leasing agreement based on the advertised price, Ken utilized the application process to engineer a blind bidding war among candidates. The original asking price was treated not as a requirement, but as a baseline for an auction, pitting applicants against one another to artificially inflate the rental cost. This is not just opportunistic; it is exploitative. Housing is a necessity, and manipulating applicants who have already invested time and money into the process demonstrates a profound lack of respect for people. A property broker should act as a professional intermediary, not a chaotic auctioneer. I will never consider another property affiliated with his name or company, and I urge others to avoid as well.

Giving it a 0 is not possible; that's why it's a 1. But anyone else who might be considering…read morerenting from this company, just don't. I just toured one of their apartments on August 17th, 2025, and applied because the price was lower compared to similar-sized/type apartments around it. Turns out it's just a ploy by this scammy company to extort money from people trying to rent. Got an email today (attached image) saying they are starting a bidding war for the apartment. If they wanted to rent the apartment for that price, they would just pick one of the applicants and move on. But now, I see why the price was lower. Must note, having a bidding war amongst rental applications is not illegal, but feels so scammy. Imagine dealing with this company when the time comes to get your deposit back or when you're looking to renew. So stay away!

Our association is run by Maven Management. It's frustrating to try to communicate with them…read more There is no front desk, so the calls go to an answering service. When you try to contact them online, there is no call back. I have payments go in for the HOA and they're posted 15 days later with a late charge. This is from a customer point of view.

My partner used to rent a space in Walnut Square in Berkeley managed by Santino of Maven Properties…read more(formerly with Crown Fortune) and was quite literally traumatized by the experience. If you ask anyone in Walnut Square what they think of Santino they'll use language I can't use here. The property is poorly maintained and tenants frequently have to close temporarily due to leaks and plumbing issues for which they are never compensated. I know one tenant who was shut down for at least 2 months due to a plumbing-related problem. Another tenant was forced to move to a different location due to persistent leaks that were never repaired. Peet's in Walnut Square is plagued by problems (incl. rats). Maintenance issues as well as poor communication and callous disrespect led my partner to leave. I am writing this to warn prospective Walnut Square tenants as there are several vacancies. Don't fall for a slick sales pitch from Santino--you will regret it.

I lived in a property managed by Kelli Smith and her team for 16 years, and I couldn't have asked…read morefor better management. Whenever an issue arose, it was addressed promptly and with real urgency. Living in a Bancal-managed property meant having a working heater, a pest-free home, and immediate attention to things like leaks or electrical issues. They cared for my apartment as if it were truly my home. I deeply appreciated their professionalism, care, and efficiency, and I will genuinely miss having them manage the place I live. In a city full of difficult landlords, they are a shining exception, and I'm incredibly grateful for everything they did for me.

I've had the absolute pleasure of working with BanCal Properties on a professional level, and more…read morespecifically with Kelli Smith. Kelli is an exceptional person and consummate professional who is always hands-on and proactive, making sure we have everything we need to properly protect her clients. Whenever one of Kelli's clients comes across my desk, I already know the experience is going to be smooth and seamless. If you need a property manager who truly advocates for her clients, look no further.

Liz Pisco made the rental process easy which is appreciated especially considering how difficult it…read moreis to find a place in SF. She was always responsive and provided exactly what was required to submit an application. Thank you, Liz for helping find the perfect apartment for me!

I can't say enough good things about Taylor! He was incredibly responsive and moved the process…read morealong quickly, sending over updates in a timely manner. He made sure I got a time slot to view the apartment, and then we kicked off the application process which was very streamlined and clear. I absolutely owe it to him that I was able to lock down a beautiful apartment in this crazy rental market. I'd definitely work with Taylor and team again for a future apartment and would recommend him to anyone looking for a rental agent!

What makes the Watermark such a wonderful place is truly the people. There is a warm, welcoming…read moreenergy here that makes the community feel like home. Everyone goes above and beyond each day to create an environment that is caring, comfortable, and genuine, and that makes being here such a positive experience. Angelo and Melissa are fantastic and make such a meaningful difference. Their kindness, professionalism, and attention to detail never go unnoticed. And Watermark is so lucky to have Teddy leading the way -- his leadership is a big part of what makes this such an exceptional place to live.

Thank you to Sumaira, our daytime lead concierge at Crescent Nob Hill in San Francisco. In dealing…read morewith many residents, she remains calm and handles issues quickly and efficiently, all while providing a great sense of community. She made our move to Crescent carefree, often permitting contractors into our unit with our permission, to accepting deliveries and coordinating vendors. Also, a big thank you to Lane, our weeknight concierge, who is extremely caring and makes living at Crescent such a joy. She checks in to make sure that we're doing well, and is always good for restaurant or venue recommendations. She knows the City! Finally, thank you Alvin for always greeting us a smile, caring for our vehicle, and making us feel at home.