I lived in a property managed by Kelli Smith and her team for 16 years, and I couldn't have asked for better management. Whenever an issue arose, it was addressed promptly and with real urgency. Living in a Bancal-managed property meant having a working heater, a pest-free home, and immediate attention to things like leaks or electrical issues. They cared for my apartment as if it were truly my home. I deeply appreciated their professionalism, care, and efficiency, and I will genuinely miss having them manage the place I live. In a city full of difficult landlords, they are a shining exception, and I'm incredibly grateful for everything they did for me. read more

I've had the absolute pleasure of working with BanCal Properties on a professional level, and more specifically with Kelli Smith. Kelli is an exceptional person and consummate professional who is always hands-on and proactive, making sure we have everything we need to properly protect her clients. Whenever one of Kelli's clients comes across my desk, I already know the experience is going to be smooth and seamless. If you need a property manager who truly advocates for her clients, look no further. read more

Ending up in a property managed by BanCal, and particularly by Kelli Smith, was a true stroke of luck. For seven years, from the moment I first viewed the apartment until I moved out, Kelli consistently demonstrated her personable nature, understanding, generosity, and remarkable responsiveness to any issues. Having rented all my adult life, I've encountered every type of landlord and property manager imaginable. This was without a doubt the most positive experience. I had the distinct feeling of having a supportive partner rather than an adversarial management. 100% I would rent again from a property managed by Kelli. read more

Kelli was exceptional from start to finish. She took the time to understand exactly what I was looking for and demonstrated outstanding flexibility throughout the entire process--from scheduling showings to answering questions and coordinating move-in details. What is typically a very stressful experience was made seamless and straightforward thanks to her professionalism, responsiveness, and support. I'm truly grateful for her guidance and highly recommend her services. Thank you!! read more

BanCal has never disappointed. They always take care of everything needed and keep us updated. We have worked with Kelli Smith since the beginning which has been forever and she always responds so quickly and always follows up. We love working with Kelli and BanCal. Kelli has numerous clients but always makes us feel special. read more

BanCal is a well managed operation with courteous and responsible staff who genuinely care about their clients. Tammy and Kelli in particular are phenomenal. They always went above and beyond when we worked with them as a management company, and Kelli even recently helped me to take care of some unfinished business even though we parted ways a few years ago. I wish we could still work with them!!! read more

Kelli Smith at Bancal Properties was great to work with. I rented from them for about three years on two separate leases for an apartment and one for a garage. They were always very responsive, the online portal was easy to navigate and I liked the option for texting for quick needs. read more

Loved my apartment and loved my time with BanCal! I was sad to go but had to relocate for work. Mariah R. my Asst. property manager I worked with the most was always quick to respond to any of my questions or concerns. My fridge broke down shorty after I moved in and with out hesitation, Mariah was quick to send someone out to check it out and then have it replaced quickly! Luisa D. my other Asst. property manager I worked with was always kind and respectful when visiting my apartment when ever we had any building maintenance needs going on. Overall communication with BanCal was always 10/10 and everyone at the office I ever interacted with was always friendly. I also appreciate that they took really good care of my building and made sure that the safety and needs of all the tents were always met. They also had someone come out once a week to clean all the hallways and common areas which was really great. My overall experience with BanCal was so wonderful I would happy rent from them again! Thanks again BanCal from your (very happy) former tenant! read more

BanCal Properties - My Jr. loft apartment with BanCal. - Property Management Near Me - San Francisco, California

Lived with BanCal for a year and had no issues! Maintenance had quick response time if there were any other issues, although there were little. Kelli was also super helpful! read more

From start Kelli to finish Kelli could not have been more helpful! She took into considering everything I was looking for and was so flexible with showings, processes, questions, move in, and everything in between! Moving can be such a stressful experience and Kelli made it so simple and easy. I could not be more grateful! read more

As tenants, we had the best experience with Bancal. Very responsive and get things done quickly! We would gladly work with them again.

I love living in Daly City and has by far been the best experience at an apartment, The management by bancalSF is amazing especially kelli smith and her team. They make sure that all issues are handled very promptly and the property is always super cleaned and well maintained. I would highly recommend any bancalSF property to anyone and everyone I know. I will be extending my lease with them and plan on living here for a long time. read more

Not a fan! They take forever to fix resident's requests, and then they argue with you and blame you for the problem! Some are nice, but mgmt., not so much. read more

Such great property managers! They really care about each and every tenant and unit. The team is super responsive and kind.

Lived in an apartment managed my Bancal for 4 years. It was the best apartment and had such a good experience. They were always attentive, quick to repair issues and keep residents safe. Highly recommend any apartment managed by Bancal! read more

I was a tenant, in Russian Hill San Francisco, with BanCal as my property management company for 5 years. I would highly recommend using them as a tenant/ landlord for the following reasons: 1. Online Portal - BanCal's online portal is easy and efficient to use. The portal allows for all tenants to pay their rent and set up individual automatic payments (no more mailing checks or having one tenant pay the entire amount). The online portal also stores all of your important documents (e.g. leases) and payment history. Within the portal you can also request maintenance requests for any issues within the apartment. 2. Response Time - BanCal responds to any emails to their management team very quickly (usually within 24 hours). Maintenance requests were also responded to very quickly and we would have a handyman at our apartment usually within a couple days. We could always rely on BanCal to respond to any questions or requests promptly. 3. Genuine People that care about their tenants - We have formed authentic relationship with our property manager over the time we were tenants. They were beyond understanding and compassionate when we had personal unforeseen circumstances come up and during COVID stressful times. BanCal cares about their tenants and shows that through being flexible/willing to work with them. 4. Kelli Smith - Kelli was our main contact over the term of our 5-years. Kelli was a joy to work with due to being professional, responsive, and compassionate. Overall, I would sincerely recommend using BanCal as your property manager in San Francisco. They were an absolutely pleasure to work with during my time working with them from 2017-2022. read more

Black folks need not apply. Stay away from this place. Sad that we still have crap like this happening. Responding to the owner. Speaking about my experience trying to rent an apartment. I don't care how 'diverse' your team is. Your agent was unprofessional. read more

We had to move out early and the leasing agent was very accommodating. Kelli understood our situation and went above and beyond to release the apartment! Excellent company to rent from- highly recommend! read more

Super happy with these folks. We feel lucky we met Kelli. Always took care of little issues, properties were well-maintained. Great communication - definitely a five star rating. read more

BanCal Property Management makes renting easy! Kelli was our property manager for 3 years in Russian Hill and was great to work with! She always provided quick responses to any questions we had and promptly helped us solve maintenance issues we faced. She was professional and polite. Kelli and team made moving in and out really easy. Overall, I only had positive experiences working with BanCal. 10 / 10 recommend. read more

I leased parking from Bancal (who took over from a different company) from 2012-2021. They had a simple portal to file requests and to automate monthly billing. If there was ever an issue, it was easy to get in contact with them. When my lease ended, Kelli was quick to follow up and remind me that I had a deposit that I was due (I had forgotten about it). read more

The Bancal team is absolutely amazing! I rarely leave reviews about anything but I couldn't help but write something about their great team. My girlfriend and I moved into one of their properties in the Marina as our first place together. From the beginning, they made everything so easy for us. We even viewed the apartment twice before making a commitment and they worked with us on a move-in date that allowed for us to not pay double rent for more than a few days. There were so many places that we checked out where it felt very cut-throat and if you didn't sign a lease on the spot, then good riddance. Not at all the case with Bancal When we first moved in, we were having some issues with our electrical. Typical old apartment building stuff but after reaching out just once, they arranged a team to come in and completely upgrade the electrical in the apartment, investing in what I can only assume was thousands of dollars in work. The online interface they use makes everything super simple as well. Paying rent is as easy as a couple of clicks and requesting maintenance is just as simple. The Bancal team was outstanding at communicating with us as well. If they needed to enter the apartment for maintenance, they would always provide notice well in advance. I can't begin to say enough good things about our main point of contact, Kelli. She handled anything we threw at her with absolute professionalism while still being such a kind individual to work with. Anytime anything came up, day or night, she always made herself available to provide a solution. We absolutely LOVE her. She was one of the first ones to congratulate us when we told her we had bought a house and would, unfortunately, be moving out of our apartment. We will really miss working with her but we very much intend to stay in touch. If you are looking at renting a Bancal property, quit looking, and sign the lease. I highly doubt you will find a better group of people to put your trust in. Thank you Kelli, Shanon, Dee, and the rest of the Bancal team for making our apartment in SF feel like a home! read more

BanCal has been the best property management company I've ever had as a tenant. Maintenance requests are handled quickly and the building is well upkept. Kelli, in particular, has been amazing in going absolutely above and beyond after hours to help me out on several occasions. I would recommend renting from a BanCal managed building without hesitation. read more

BanCal Property has managed my downtown San Francisco property for many years now and I have nothing but high praise for the company. I have even recommended their services to other nearby condo buildings. Their staff of professionals, esp Maria Moreno, provide immediate "customer driven" support. When I report a problem or question of concern to Ms. Moreno, I feel confident that the matter will be dealt with quickly, efficiently and successfully. High praise for the company and its professionals. I highly recommend BanCal Property Management. read more

I'm shocked by how they treat their customers. They're slow to reply, give mixed information, and charged me for a request that wasn't approved (and refuse to refund it). :( If you're considering working with them, I would ask for references. I'm sure I'm not the only one with a bad experience. read more

This garbage insensitive slumlord had my friend in tears and now must file a complaint with the SF tenant board. With the COVID-19 crisis they got laid off (fully documented) and were unable to pay rent. BanCal not only completely dismissed the current SF laws regarding rent and late payments during this horrible pandemic, they were very threatening with late fees and evictions. Besides that completely f-ed up situation, on a more personal direct experience, I've been inside, and the building they manage is an embarrassing shameful dilapidated property. And if they try to remove this I will take pictures to prove it. Looking below, I also suspect the validity of many of the 5 star reviews. Many come form people with only 1 review, and the ones that give them poorer rating seem more legit to me. But do your own analysis. Really a shame in such an expensive city people have to deal with property managers like this. Shame on you BanCal! read more

I lived in a Bancal property for 3 years and it was amazing. The staff is extremely friendly and very timely with their responses. They made the move in and move out process very easy and quick! Wish they were the owners of my new spot they are the best. read more

the BanCal team is wonderful. Extremely timely & always ready to help. Kelli is my favorite!

Over the past 5 years in San Fransico, BanCal has been my property management company. They are extremely responsive whenever there was a question or issue, they have an online portal that makes it easy to pay rent/access any kind of document history, and they are also authentic and kind people. I could not recommend them more as a property management company. read more

Kelli Smith at BanCal was our property manager for 1.5 years and she was one of the BEST we have ever had! Whenever we had any issues with the apartment (such as maintenance with major appliances) she made sure to have someone come within 1-2 days. The unit was so well managed! Kelli provided EXCELLENT communication every step of the way, and we only went separate ways because we moved away. I would definitely recommend BanCal and Kelli specifically. read more

I have been renting from BanCal Property Management since I moved to San Francisco, 5 years ago. Kelli Smith has been my property manager and I couldn't be happier - she is always professional, responsive and the properties are very well maintained (I'm in my second home). Everyone else I had contact with from BanCal is also great! The company's website is easy to navigate, make payments and request maintenance. I highly recommend this company! read more

BanCal property Management is by far the best. I have lived in several condominium communities. By far BanCal is superior. Excellent response times, highly knowledgeable and efficient. My association works with Annetta and Dee. They are excellent and really task oriented!. We couldn't ask for a better team! read more

We have been lucky to have BanCal Property Management as our HOA Management company for over 3 years. They are head and shoulders above our previous management company for a number of reasons. First, they are very engaged in the day to day of the property. They are extremely responsive. They have helped us navigate through difficult situations with solid advice and clear actions. The owner Tammy McNaulty is a gem. Dedicated, knowledgeable, and reliable through our many tribulations. My only hesitation to recommend them is selfish in that we would like to keep them to ourselves. read more

Do you hate property managers as much as I do? Are they always super nice to you before you sign the lease, then it's like Jeckle and Hyde afterwards? Do you wonder "would it really be that difficult to be that nice all the time?" Well apparently it is, because none of them are. Except Kelli. From being constantly communicative regarding any maintenance happening on the property or helping you fix whatever stupid thing you did (like locking yourself out of your own place), Kelli's got your back. It's not just me either, everyone in my building loves her, which is why nothing is ever available here. No one in one of her buildings ever wants to move. read more

We were renters in the inner Richmond whose property management company switched over to BanCal 4 years into our apartment lease...and what a difference! The folks at BanCal were positive, responsive, and reliable. If we had an issue in our building, they worked quickly to resolve it. Move-out was easy! Grateful to them for making renting so manageable! read more

Absolute joke of a company. Nothing but lies, excuses and spin. Completely let us down.

I have lived in a BanCal property for 3 years (2018-2021) and the experience was excellent. Any issue we had (clogged drain, etc), they were able to send someone in 2 days or under and fix the problem immediately. Specifically worked with Kelli and Cesar. read more

Very responsive, reliable and easy to work with over the 4 years that I lived at my San Francisco property! Anytime any issues came up we were able to resolve quickly. Kelli especially was awesome, and would definitely recommend to others! read more

I lived in a Bancal managed apartment for 4 years and Bancal was attentive, professional and kind throughout the entire time. From rental pricing discussions, maintenance requests & issues, to the user friendly portal to access it all and timely responses Bancal was amazing. They handled disputes professionally and communicated clearly to all. Would highly recommend !! read more

Thank goodness for BanCal! They send out helpful information regularly which is very different than our previous management company. They email key updates timely. Kevin is responsive and offers to follow up read more