I was looking for a quick fix for my watch that recently stopped working…read more I walked by Fast Fix and decided to go in. They immediately greeted me, let me know they'd take a look at it right away and then they told me they'd text me when it was completed. All in all, I paid $25 to have my watch fixed in 25min. Seems like a great deal to me!

This was my first visit at this store because I was needing a watch cleaned. I will say that the…read morestaff were very friendly and knowledgeable and the job was done within a few hours, which was convenient. When I took the watch home and looked at it closely though, I was a little disappointed in the extent of the cleaning process, especially for $90 (tip included). I have some jewelry polishing cloths that I use on other pieces and when I applied them to my watch, they turned black immediately, which tells me the didn't necessarily get in the "nooks and crannies". Not sure I'd use them for this service again.

I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

Excellent quality and workmanship and Jeffrey was great to work with, he was patient and very…read moreknowledgeable! I will be coming back. KB

I would give them 0 stars if possible. I tried to schedule an appointment. I never received the…read morecalendar invite through Calendly like it stated after I scheduled the appointment. When I showed up for my scheduled appointment time, nobody was at the office. Nobody has returned my numerous calls and voicemails

Expert advice and repair services. So wonderfully kind. I had two bracelets re-strung and my…read moreearring was fixed gratis. In addition to solid repair services, the artisan also sells jewelry. When I came in for drop-off and pick-up there was a treasure trove of uniquely stunning silver and blue turquoise pieces. Grateful for the kindness and good work!

Bonnie knows her business! I had a inlay indian bracelet, and a stone got lost. She was able to…read moresource what is now a rare gem to replace it, cut and fit it perfectly. Only caveat is that can take some time to get it the piece back. To be fair to her, I did drop it off in November, a busy time of year! Highly recommend for repairs, and her original work at her studio is beautiful!

No response re custom made silver jewelry -earfings…read more No response to email query . Not sure how someone stays in business being so selective.

Kim is one-of-a-kind: a no-nonsense businesswoman with impeccable artistic taste, expert jewelry…read moremaking skills, and a bubbly, outgoing personality. She had done a couple of small projects for us. She repaired a pendant; and then resized a ring that two other jewelers said couldn't be fixed. Next we took her a ring that needed a wider band to balance a large stone and the result was flawless. So naturally, when we needed to commission our wedding rings, we turned to her. My fiance and I briefly described what we had in mind and Kim sketched out some possibilities. We discussed those in some detail and settled on the basic concept. A few days later Kim sent us a finished proposal and quoted an extremely reasonable price. They were completed on time and are EXACTLY what we hoped for--beautiful and totally unique to US. We highly recommend her. She's never let us down.

Shoutout to Tucker! Super knowledgeable and extremely helpful. I brought in a vintage chrome hearts…read morebracelet with a loose clasp and he fixed in minutes free of charge, multiple times. Couldn't recommend them enough!

I couldn't even get to the point where I can tell you the quality of work or repairs from this…read moreshop. Their communication is so horrible I wouldn't complete the project with them. The girl working the desk (I believe the owner's daughter) can't answer any of your questions, I'm not sure what service she provides. Then your request goes to the owner, who then has to call you back after they talk to the jeweler. And it just goes around and around like this. I won't go into more detail about how they failed to provide adequate service, but the shop is unprofessional and not getting my business. I'll update this review when I get new quotes for my repair to confirm they over-quoted me which I have a hunch they did.

My partner & I went in 1 day to see about getting some of our great grandmothers stones reset for…read moremy forever ring. They quoted me $1500-$2500 what another jeweler around the corner quoted me $500-$700 for. While the 2 women who helped me were mostly pleasant, it felt like 2 semi-amateurs giving me an absurd quote for a "pre-existing" setting. When they mentioned the jeweler using the cad program, they told me that to set each stone is $100. I find this crazy given the quote from the place we visited after this. They also recommended I bring more gold in as trade when the other jeweler said the gold from my original ring && 1 other was more than sufficient to have my new ring made. Lastly, what the biggest standout was for me on service was the second jeweler I visited was very professional & even came down from his work space to look at my stones w/me as. As I was explaining what I wanted, he was able to sketch out EXACTLY what I wanted...not attempting to put it in a preexisting design. All in all, it felt like this jewelry store was more into the business of selling pieces rather than making. I'm giving 1 stars because of the absurd amount I was quoted, the lack of care for making a custom piece (not meeting w/the jeweler) & the disinterest felt by both women to work w/us. If you want a great designer who seems to really care, visit Doug at Pierret Designs. You won't be disappointed, he's been in the business for 50 years & you can certainly tell.

They have repaired and appraised my beloved vintage engagement ring. I have also sold gold jewelry…read moreto them. Super nice, knowledgable & professional. I trust them.

This small family owned store is by far my favorite place to go when I need anything jewelry wise…read more I purchased a vintage looking diamond ring here and it came with a lifetime warranty. It's a beautiful ring. I have brought watches here to have the battery replaced and they came with a year warranty on the life of the battery. The most impressive service I have received here was when I got engaged. My fiancée proposed with his mother's ring and shortly thereafter my mother gave me my great grandmother's wedding vand. I brought both is these in to be sized. The price for both was more than fair. He took great care while doing the sizing, the rings were beautiful when I picked them up. A few months later they happily checked the engagement ring setting because I thought it was loose. They even cleaned it up for me. The level of service you receive at this shop far surpasses anything I have ever experienced at one of the ginormous chain jewelry stores. They have made a costumer for life!

I needed my ring resized, it was just a little bit too small. I had called around to get pricing…read moreand everyone said it would be around $200 and take about 3 weeks. I was really disappointed until I called this place and they said they could do it for much cheaper and in a few days! I never told them my experiences with other places and when I went in to spell with them they were very friendly and helpful. They quoted me a 1/4 of the price! And I left it there over the weekend. It was done within a few days like they said. I was so happy with their service and will be returning in the future.

Been coming here for over 30 years and Minh treats his customers like friends. He is honest, does…read moresuperb work and always goes above and beyond to take care of his customers.

My parents have been buying my jewelry from this store and the original store "Kim Son" since I was…read morelittle. Both stores are great, but because this one is run by her daughter I feel that the jewelry is more catered towards the younger generation. What I've gotten Newborn Baby: Baby gold bracelets with bells Toddler: Silver Bracelets in a set of 7 (when I got older) Adult: Gold Bracelets in a set of 7 I've also gotten tons of earrings from here as well. Come check it out and stop paying for the overhyped blue box. Their gold jewelry is really really pretty!! P.S. THEY SPEAK ENGLISH!! so don't worry!! everyone is welcome here!

Seriously, the service here is top-notch. They totally have a "can-do" attitude, which is so…read morerefreshing. I had these three bracelets that were way too long, about ten inches each. I needed them sized down to a nine, and they handled it perfectly. Definitely recommend this place for any jewelry adjustments you might need!

I dropped off a pair of diamond earrings to be cleaned. When I got them back they were two…read moredifferent earrings. One was silver the other one was gold. The pair I dropped off were gold. I didn't see the difference until I took them out of the jewelry pouch I put them in when I picked them up. When I went back to the store I was told that they only put one pair of earrings in at a time. So why did I get two different earrings back?