I was amazed at the timely and wonderful work done on my ring, to repair the portions on a setting…read moreand see the finished work cleaned and polished to look as lovely as it did 46 years ago! I've had other jewelers clean it, but not too this amazing degree! One very happy customer, and will be returning in the future. 5 stars

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

The honestly wasted my time. I dropped my watch off a week ago to have a few dial markers…read morereattached and the watch itself repaired. Only the dial markers were reattached, and now there is no longer time to have the watch repaired before I need to wear it for an event. I could have had it repaired elsewhere in the same amount of time if they had let me know it would not be possible to repair it while it was in their possession. I'm honestly super upset to come back to pay for my watch to be repaired and learn that it still doesn't work. I didn't assume that keeping time was part of the service, I specifically asked for it to be able to keep time as part of the work order. No one called me, no one communicated that this would not be done. Instead they just played with my watch while real professionals could have been repairing it. Very upsetting.

This company LOST part of my bracelet that I was getting restrung. They tried to replace the…read moremissing parts, but it never really was the same. When I raised the issue with the manager, he blew me off by saying, "Mistakes happen. We replaced your beads, so I don't know what you're so upset about. We've lost gold and diamonds before, so I don't know what your problem is." I explained he seemed to be taking his staff's side and that he wasn't trying to understand my perspective. Their "substitute effort" required multiple trips and phone calls on my part, taking time I didn't have. He just shrugged his shoulders. I told him I would be lodging a complaint with the BBB, and that he had lost a customer. He replied, "We won't accept your business here any more either." The staff was not only careless with my bracelet, but rude as well. They have lost a customer for life.

No response re custom made silver jewelry -earfings…read more No response to email query . Not sure how someone stays in business being so selective.

Kim is one-of-a-kind: a no-nonsense businesswoman with impeccable artistic taste, expert jewelry…read moremaking skills, and a bubbly, outgoing personality. She had done a couple of small projects for us. She repaired a pendant; and then resized a ring that two other jewelers said couldn't be fixed. Next we took her a ring that needed a wider band to balance a large stone and the result was flawless. So naturally, when we needed to commission our wedding rings, we turned to her. My fiance and I briefly described what we had in mind and Kim sketched out some possibilities. We discussed those in some detail and settled on the basic concept. A few days later Kim sent us a finished proposal and quoted an extremely reasonable price. They were completed on time and are EXACTLY what we hoped for--beautiful and totally unique to US. We highly recommend her. She's never let us down.

Great customer service and they really take their time to help out in whatever way possible.read more

We can't even put into words how happy we were with our experience! Everything from the design…read moreprocess to the big reveal and the exceptional quality of the work was absolutely amazing. Jennifer, you created the most incredible heirloom a bride could ask for. Thank you for everything!

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

I was looking for a quick fix for my watch that recently stopped working…read more I walked by Fast Fix and decided to go in. They immediately greeted me, let me know they'd take a look at it right away and then they told me they'd text me when it was completed. All in all, I paid $25 to have my watch fixed in 25min. Seems like a great deal to me!

This was my first visit at this store because I was needing a watch cleaned. I will say that the…read morestaff were very friendly and knowledgeable and the job was done within a few hours, which was convenient. When I took the watch home and looked at it closely though, I was a little disappointed in the extent of the cleaning process, especially for $90 (tip included). I have some jewelry polishing cloths that I use on other pieces and when I applied them to my watch, they turned black immediately, which tells me the didn't necessarily get in the "nooks and crannies". Not sure I'd use them for this service again.

Definitely the best experience I could ask for. I was looking for a local jeweler and friends had…read moreprovided some recommendations. I didn't want to go to the the Cherry Creek Mall as I know most of the cost goes toward their high rent. However, I did my own research and found Foster & Sons. Not only do they have gorgeous pieces, but they also repaired my wedding band. A stone had fallen out. They replaced the stone, checked all of the supports for the rest of the stones and also did some magic to make it look brand new. The ring is 12 years old. The owner, Brien, and his son work there and gave me some beautiful history on their business. This family owned jewelry store was opened by Mr. Foster's mother back in 1959 - who was a single mother of 3 children. When you walk in, you'll also see family photos which reminds me how important it is to frequent and support locally owned (and unique) businesses like Foster & Sons that have top notch (and super friendly) customer service. My kids went with me and I felt like I was visiting family - with how generous with their time and attention to making it a wonderful (never stuffy) experience for them as well. Thank you so much!!

Shoutout to Tucker! Super knowledgeable and extremely helpful. I brought in a vintage chrome hearts…read morebracelet with a loose clasp and he fixed in minutes free of charge, multiple times. Couldn't recommend them enough!

I was selling a ring and we needed a jeweler who could resize it ASAP for the buyer. Other local…read moreand chain stores told us they were 3 weeks out. He said he could do it the same day. It cost $120 to increase the white gold ring 1 size. Nice to know how fast he can work!

Tan is gifted and does incredible work. He is meticulous and is a true craftsman. He helped me…read morecreate a custom diamond ring. He matched diamonds perfectly and created a new band to complete the look I wanted to spoil myself for my milestone birthday. You can trust him with your special pieces. He's transparent and honest. Thank you, Tan!