Recently received an estimate for replacing my heat pump from a Guy Smith fellow named Brian. While I did not choose his company for an instal, I was impressed with how meticulous he was in checking registers and returns and trying to come up with the right system for my home. Got a good vibe. Would recommend this company if you are getting estimates for your home HVAC system replacement. Competitive estimate and seemed like one of the best technically. read more

After the first guy claimed to have fixed the issue, in a matter of hours our AC stopped working again. The second guy that came out that same afternoon to fix our AC was awesome! Spent over 2 1/2 hours cleaning the drain. Teddy was Super nice, extremely professional and courteous! Definitely recommend this company!! read more

Avoid Guy Smith and find another AC contractor. Not honest with me or many people I talked to. Only interested in a quick profit and not doing a good job. read more

I used Guy Smith today to check on my AC unit for downstairs. Last summer we used another company and they did a temporary fix to make it blow cold air, but it only lasted a few months. This time, we found some pretty good reviews for Guy Smith and decided to give them a call. Brian, the technician, was honest, gave me our options, suggested what he would do, even let me see the problems for myself. By the way, we called this morning, and they came out right away. That's a bonus! Anyway, he was helpful and friendly and in the end we decided it was best to replace the whole unit. We got a great price for it and they even waived today's fee for us. They are also replacing our unit tomorrow, so super convenient! I'd say they are a great company to work with if you're having issues with your AC or heat. read more

Technician blew out condensate drain lines - total charge of $375. The overflow pan had a bunch of debris in it, he did not even bother to clean it out so the outlet would not clog. Then gave an estimate for various repairs that totaled $1200. One of these repairs was to level the unit for another $212, or replace the condensate secondary pan for $800, and another $281 to put an overflow switch in. In summary, the work that day for $375 accomplished nothing. Water continued to leak out of the corner of the unit that same evening. When i spoke the office, I let them know i was not happy that they left the property without fixing the issue, or doing anything to keep water from dripping into the ceiling. I agreed to pay the $212 estimate to level the unit, but was told that would now be another $200 if i did not do the other $1000 estimates. They accomplished nothing except a bloated estimate. So now, the total to fix a condensate drain issue $375 +$412! Don't go there! In the meantime, put up plastic ramp to divert leak into overflow pan. I am out of town, but will find a new contractor or level it myself - not rocket science! - tools required: a level and pinch bar, maybe a hoist. read more

Awful interaction including an inaccurate bill thanks to their u qualified office personnel during a real estate transaction. Only used them once but that will be the last time. read more

I've read the mixed reviews, and frankly not sure why. Our experience with this company was terrific. Do yourself a favor - if you need to call an A/C Company, call this one - and better yet, specifically ask for Gerald. Gerald is truly outstanding. He obviously understands A/C, is passionate about it, and, most importantly, will help you get to the root of the problem and fix it. Just outstanding work all the way around. read more

Chuck and his technicians were very helpful. We got a couple of other quotes and they beat the price by a couple THOUSAND dollars. They even repaired a shoddy job done by another plumber for a minimal extra fee. They accommodated our schedule and were very prompt. It's soooo nice to have a fixed AC/heating unit after spending many nights with our house at 85 degrees. Couldn't recommend them more! read more

We have been using Guy Smith Heating and Cooling for some 7 years. We have an annual maintenance contract with them for our heat pump system. They are responsive, responsible and provide excellent customer service. read more

Highest rating for Mr, Jon Schaffer & his team from Guy Smith HVAC. I work with Marine HVAC systems & was looking for a new residential installer/service rep to handle our home needs. I researched replacing our existing heat pump with 4 local companies early in 2019. Jon surveyed our system, evaluated our particular installation and addressed our needs. I appreciated the time he took to address our questions & provide a range of options. His knowledge and experience as a hands on tech rather than simply a sales rep was evident and very much appreciated. Being a dealer for American Standard {Trane} & offering highly rated equipment was a key factor in the decision making process. As such we contracted with Guy Smith to complete the install/upgrade. We has a zoned air handler, condensing unit (heat pump) installed. Additionally we had old flex ducting replaced, new zone valves installed, UV in duct lighting & aero-seal applied to the system. Sip lead the equipment install & Jon performed the final set-up. Significant improvement was noted during the summer months with greatly improved humidity control realized as a result of the set-up implemented by Jon. We currently received a courtesy annual service at no charge & had Jon adjust the air handler speed in the heat pump mode to match that set in the cooling mode. Jon has provided excellent service and support & I would not hesitate to call on him for any future needs. read more

Called them out to the house to take a look at my outdoor condenser unit due to the fan not running. I had already replaced the dual run capacitor, and had a hunch that it would be the fan motor. The tech that came out knew right away that the fan motor was shot. Cool... How much I ask since I already knew it was a $210 motor on amazon, repair clinic, eBay, and every other website. He walks back to his van to see how much this will run me and says $750! What a rip off. I only paid this because it was 90 degrees in my house and my family was dying. Word to the wise... use the internet, and wait it out. These guys are crooks! No explanation for the high price, no documentation... just a "That's the price, you can pay or I get another company." read more

They came the same day I called them, they fixed my unit and they did not over charge me = AWESOME.

This company was a life saver. My heating and cooling unit to our downstairs broke and we had another company come out and try to fix it and they said it was the compresser that was bad and we needed a whole new unit. Then I called Guy Smith heating and cooling. They came the same day and told me it was not the compresser and I did not need a new unit. They fixed it in an hr and I have heat again..l they saved us 5000 dollars. I highly recommend this company and especially the technician Brian that came to fix my unit. He was Profesional and explained everything to me. I will continue to use this company. They did a great job. Thank you so much. read more

Love Guy Smith Heating And Cooling. What an amazing find! They called back and showed up so quickly! We are so relieved and are now in such great hands. Thank you! read more

To come home with the thermostat reading that the house is at 97 isn't a good thing especially when it feels better on the outside of the house then the inside. I called several Heating & Cooling companies before coming across Guy Smith, which had a pretty high rating with awesome reviews. Someone answered the phone shortly after it began ringing and assured me that a technician would be calling me shortly. The technician name Norman called and informed me that he would be to my home within an hour. He showed up, introduced himself and then went to work diagnosing the problem. By the time he was done, he knew the issue and had the equipment and parts on hand to resolve my problem. Within the next hr my air was up and running. He also gave me some additional things that I needed to look into in which I did the next day and I was able to get the issue pertaining to my heating system resolved by phone with the security company. He did such an outstanding job that I inquired on a yearly system check-up that they also offered. My fiancée even took me to a resort that Norman mentioned to us for a weekend getaway. Thank you so much. I have already recommended you to my friends and family. read more

Today the install of our new A/C was completed! We are looking forward to cooler days and nights! The tech really know what they are doing, and do it well. BRENT and TEDDY are the best! Hard working and well trained. Polite and friendly. Informed us of what was being done every step of the way. Would recommend this company and these men for your next job. read more

Fantastic service! Starting with the office staff for scheduling the appointment, to the very knowledgable technician. The technician, Phil, was very polite and informative. He diagnosed the problem shortly after inspecting the unit, let me know what the problem was and listed the options available to remedy the problem. He was very patient with me and my battery of questions. He performed a neat and thorough job, well done! read more

Great customer service! Scheduled a preseason service call for a 8-10am appointment time after receiving a reminder call from Guy Smith. Was called around 7:30am that morning to inform me that the technician was on the way. Technician arrived promptly at the beginning of the appointment window. He completed the service call in an expeditious manner and fully answered all of my questions about the air conditioning system. read more

I was writing a review for One Hour Heating and Air Conditioning, and somehow it got posted to Guy smith. Trying to delete this and the system won't let me. read more

Professional and polite service without hidden costs or techno-babble. All questions answered honestly including an "I'm not sure let me find out for you". Kudos to Kathy and Phil. Now our "go-to" service company for HVAC. read more

I called guy smith heating & cooling to come fix my A/C unit because it was blowing hot. When the technician arrived he spent about 5 minutes looking at the unit before he informed me that I needed another company to check my well pump. He said that was the problem and not the unit itself. I then called the well pump company which charged me $125 to come out and they informed me I need an A/C company. After wasting $125, guy smith heating & cooling sent out another technician that supposedly fixed the problem. The a/c blew cold for 36 hours before completely shutting down. I decided to call a different company to come take a look and get a second opinion. This technician said it was a very obvious fix and that the guy smith heating & cooling technician did not put anything back together on the unit leaving everything all over the place. The technician called guy smith heating & cooling's work "embarrassing". My system has been running perfect ever since the second company came out over a year ago. One week later I received a bill from guy smith heating & cooling for $275 after they failed completely to fix my unit and wasted $125 of my money for nothing as well as left my tenant without a/c for a full week in the middle of August. I refused to pay them so instead they decided to hire a lawyer to collect the $275 that they did not deserve after a full year went by plus added on another $100 for attorney fees. I now owe them $375 for never fixing my a/c unit, leaving everything apart on my unit, and wasting $125 of my money from their original false diagnosis. DO YOURSELF A FAVOR AND STEER CLEAR OF THIS COMPANY. THEY ARE BEYOND UNREASONABLE AND IN MY OPINION FLAT OUT CROOKS! read more

GuySmith is #1 in my book. Their rep Jon S came over today and got us back on line in short order. Jon was great, he explained everything to me and gave me detailed estimates for my insurance company. Make Guy Smith your heating and air conditioning company. Thanks again. read more

Wow!!! I would call them again! I used this company after my warranty company had 2 other companies attempt to fix my AC unit while it continued to short. They came around 7pm, treated my problem as an urgency, and had it fixed and was out the door. It was perfect. The customer service from the first phone call to the end of service was excellent! read more

Would not recommend. Made an appointment 4 days in advanced for the morning between 8-11. At around 1130 I realized they weren't coming. No phone call to let me know of the delay and all the receptionist could say was "sorry for inconvenience". read more

I own a Pet Grooming Salon in Kempsville and rely on Guy Smith Heating and Cooling to keep my system running well so the dogs stay cool in the summer and warm in the winter. I have an annual contract maintenance contract with them, two years running now. Norman is a great technician and we trust him to keep our HVAC maintained and parts replaced when needed. read more

Excellent company. Our air conditioner was not working. We called two other repair places. One never answered his phone (he may have retired). The other said they could be there in two weeks. We saw good reviews for Guy Smith and decided to give them a call. They answered "How can we make you smile?" and that was their proven philosophy. They could make it the next day, even agreeing to show up at the hour I needed them. Five minutes before the appointed time, they called to say they were en route. The gentleman who came at first seemed young, but definitely knew exactly what he was doing. I managed heavy vehicle mechanical programs, and was impressed by his professionalism and diagnostic approach. Plus he did a great job putting up with me. I will definitely be using Guy Smith in the future. read more

Guy Smith Heating and Cooling has been our service provider for two years. The technicians that come to the house are prompt, polite, and professional. Lacee from customer service is very personable in assuring that our "emergency" will be handled quickly. Quality work is followed up with a phone call to ensure that we are satisfied. And we always are. read more

I originally called 2 other local companies. The first (russells) placed the price gouge on me. The 2nd (A1) was unable to show up 2 nights in a row. Those 2 failures got me reading the reviews. I found both were drastically under performing as per their customer reviews. One of the reviews mentioned Guy Smith as correcting problems for a decent price. I called Guy Smith, their tech Phil arrived on time and performed the work we needed. Because the service was done so well, I intend to use their services at another property I will soon own. Thank-you Phil. Guy Smith is represented well. read more

I had a wonderful experience with Guy Smith. I had trouble all summer with my AC when it got very hot so I wasn't surprised when our heater stopped working right when it got cold last week. I called Guy Smith instead of going through my home warranty like I did all summer. Best decision ever. They sent out on of their tech's, Brian, who came the same day I called. He found a couple minor things and the heat started coming out hotter again but my air flow was still terrible like it has been since the summer. I was told by several other AC/Heat companies that my duct work just had issues and the intake was too small. Instead of leaving after it started coming out hotter Brian went back into my attic to review the duct work and see why I didn't have a stronger airflow. He found out that there was a media filter installed up there that was basically hidden away. Once he removed it and told the unit not to use it our air flow was fantastic! It has kept up without an issue ever since and air flow is finally there. I will be using Guy Smith and asking for Brian from now on! read more