I have shopped here several times. The clerk was helpful. Very nice. Did not know much about the…read moreaccessories i was looking at. The consistent issue is the computer system & printer are garbage. They rarely work. Every time i shop here the purchase process is quite lengthy & time consuming. The clerk had to handwrite a receipt. 15-20 years ago that was the normal procedure. This reflects how little the ownership truly invests in this business. Ownership, you can do better. So do better.

Management is usually never around when the sales personnel can't sympathize with my asking price…read more "The customer is always right" doesn't imply to what ultimate fitness stands for. Their profit is more important than customer satisfaction & needs. I didn't enjoy my shopping experience & wouldn't recommend anyone to go there. I've heard good things about leisure fitness & will go to them for my physical fitness needs.

Excellent company. Great customer service. Steve, the owner, is very available, and makes every…read moreeffort to please the customer.

I REFUSE to go anywhere else for my fitness equipment needs…read more I spoke with Steve, who is INCREDIBLE. Prior to connecting with him, I had spoken with a few other fitness equipment companies who gave me the standard assessment rate and no other information. Steve took the time to walk through my machine with me, teach me what to look for to troubleshoot, and explain potential problems. He even looked up which equipment for my fitness machine was no longer available to purchase so he could warn me of that. There are too many companies out there that take advantage of customers' lack of fitness equipment knowledge and charge $$$ for the sake of it, but Expedited Service LLC is definitely not one of them. It's very rare to find such honest, good-hearted technicians like Steve. You won't regret working with them.

I highly recommend this store. Michelle, the sales representative was incredibly knowledgeable…read moreabout the equipment and was able to answer all of my questions. She took the time to understand my running needs. I run 6 mis. daily and she helped me find the perfect treadmill. Her customer service made it a very pleasant experience and I was extremely satisfied with my purchase.

I've been waiting for weights to come in for over 4 months now. When I went into the store to…read morepurchase the weights back in the June, the store rep told me I should have my weights in the next week. After talking to Michelle the following week she told me that due to all their order of weights, that the estimated time to receive the weights would take longer, but that I should call back Thursday or Saturdays as thats when they typically receive their shipments. She also told me that despite initially being told the store would call me when the weights were ready, I should call because they did not have enough time to call people to tell them their orders were ready. Each time I had been into the store, the same guy at the front desk was always playing on his cell phone, so how are they too busy to pick up the phone to call customers if the people who work there are dilly dallying. I just think they need to be more truthful when telling people dates or say we will get back to you. Most recently I called to find out about my weights, and the guy on the phone said that they should have these weights in the next shipment next week. This is the same line I've been told every Thursday/ Saturday that I call. He said they had a metal weights in stock for the weights that I had purchased, however he continued on to say he had to make sure they weren't reserved. Why would you tell a customer that you have something but then you have to make sure they aren't reserved, that makes NO sense. Also they said they would check into something for me and then call me back, but they did not do that, which doesn't surprise me and they still did not have the answer to my question. Some say I let this go on too long before doing anything, but its COVID so I was a little more lenient with it. I would NOT recommend buying anything from this store as their customer service has been unreliable and unprofessional.

Wildly huge showroom. Probably one of, if not the biggest in all of New Jersey for patio furniture…read more If you want to actually see and sit in patio furniture before purchasing things online this is a great chance to do it. We came in for Polywood. There is an entire showroom that's solely dedicated to Polywood. They match prices from their website, and charge $189 flat for white glove delivery and install. For all of the items that we purchased this would have been around an extra $1,000 on the Polywood website, so it was absolutely worth it to do this from Pelican. Staff is friendly and helpful - they will work really closely with you to figure out exactly what you need. This is a big purchase, so we spent a bunch of time looking at all different options, colors, fabrics, etc. Unfortunately our patio furniture will take weeks to arrive, so this was just about the buying experience. I'll hopefully have a positive update when our furniture gets here!

Went to check some patio furniture, quite a big shop to personally check furniture, hot tubs etc…read more we were in shop for almost 30mins and not a single person bothered to help us with pricing and questions we had. Prices were a bit steep, floor models are priced lower, as per their condition. I would not be going back, and would not recommend this place.

Went in, salespeople solid for pickup and at the cashier, or asking if I needed help multiple times…read moreas I walked through the store. People like to work here, it seems. Changing rooms are buzz for a helper. Definitely enough staffers and people who are friendly to help all over. Three staffers were talking about one pair of ski boots they sold with the wrong insoles (it was the display old blue insoles instead of the new ones) and trying to find and contact that customer to the best of their ability. Good customer service, there. Winter gear almost all out in February, so end of season and clearance sales on some items, but not others (same snow bib for women was on sale, the men's version - not on sale? guess it's about how many they've sold?). Didn't really find any ski socks of note. Some jackets on sale. And some weird jelly bean flavors. Skip the bubble tea version, they taste terrible. Bike and ski services in the back. Prices aren't too bad, so hopefully would be smooth to get service. Will bring back my bike later this year to see what they can do about a sticky lower gear.

Interesting visits.Years ago I went to the store and the staff were no where to be seen. Recently I…read morereturned, I was in to SHOP! :). A staff did ask if they could help me but they just had other things to do seemingly. I ended up being there for a a couple of hours and purchased a large amount of items. (15 full price) and becoming a 'member'.The staff that let you in the fitting room were extremely helpful. Upon returning twice to return a total of two items, the cashier staff were rude and not caring, almost disgruntled. Very odd and won't be returning here even though it is close to work. I liked and enjoyed the shopping but the staff either get heat from their corporate people (which is probably the case) or are just very unhappy. I can't imagine why outdoor loving people would be unhappy!

This was a big store in Willowbrook mall, very nicely designed, bright and clean. It was also well…read moreorganized. There were few fitting rooms in the back side of the store. They had lots of apparel and accessories for both men and women. There was also a rack for items on sale. Their products were excellent quality, made with comfortable sort fabrics. But their are all pricey. Lots of associates were available in the store helping out customers and also tidying up the clothes. The register was very busy but they were quickly checking out customers. The associate at the counter was fast and efficient, while also being friendly.

I love this staff and I love the products (obviously) - my credit card statements will back that!…read moreBeing a curvy thing my whole life, I honestly quit buying denim the second they came out with yoga pants in college (of course at the time I was in college so they were cheap and terrible and you could absolutely see my skin through them). INSERT lulu!!! And this store in particular is very helpful, polite and they don't treat me like an old millennial which is very important to me! Black Wunder Under is the Go To!

What an absolutely horrid experience I just had at the old reps fitness supply in Somerville…read more Apparently they just changed owners and are now known as Fitness Superstore... Last Wednesday, I went in there and bought 2 - 25 pound dumbbells and a 35 pound kettle bell. I paid approximately $1.50 a pound. I spoke to someone yesterday and they told me that they would be getting a shipment in there today around 2 PM. So I called a few times today and they said "the truck wasn't there yet" "truck wasn't there yet" and then finally that the truck had arrived at 5 PM and to get there for 6 PM. When I got there, I waited like an hour while being completely ignored. While I was sitting there, I noticed that they had put a price on a wall of $2 a pound... When I walked up to the gentleman and asked him about the 4 - 25 pound dumbbells and the two 2 - 35 pound dumbbells that I was waiting for, he turned around to me and told me that he didn't even have any and when I mentioned the fact of the price he said well "it's supply and demand... ". I'm sorry, that's price gouging. Plus, they probably shouldn't even be open anyway because they are nonessential.... Word-of-mouth is key and they have officially lost a customer.

A super place to go locally for equipment and accessories. The interesting thing I learned on…read moresomething like my forth visit (yes, it took me a while) is that they have a price matching policy. One example was finding a pair of boxing gloves on the shlef, finding the exact same ones on Amazon for a bit cheaper, showing the person there the price and, bam, walking out paying the lower Amazon price. Now that's the way it should work!

We got a flyer from Karl's appliance in east orange for a Samsung top of the line $5,000 fridge for…read more2,000. We took the flyer to P.C and after a lot of questions and picture taking and sending to corporate in disbelief THEY KEPT THEIR WORD AND HONORED THE PRICE!!!!!!!!! Kudos!!!! We will return. They delivered it the next day and took our broken fridge away no hassles VERY HAPPY NO COMPLAINTS! Written for U. Sorathia as we sit on a family vacation enjoying his incredible fridge and impeccable hosting!

I bought $20k of appliances from this branch. Their install team visited my house three times to…read moretry to correctly install them, but they didn't send the correct team and they did extensive damage to my house. They are refusing to accept responsibility, stating that they did not install the appliances at all, despite visiting my house three times. It's an absurd and disappointing scenario. Run, don't walk, from this place.