I just got swindled by the service department. Yesterday my engine started sputtering and the check engine light came on. I took it to Autozone and they checked the error codes for free. It was code P0302 which means the cylinder 2 was misfiring. I replaced all 4 spark plugs and coils, took it for a drive, and it drove like new, but the check engine light stayed on. I did some research and found that there is a well documented catastrophic engine failure issue with the 2016-2020 Kia Optimas associated with that specific code/cylinder. So I took it into the dealership to have it checked. When the associate, Shane Clap, told me that it was going to cost $232 to diagnose the issue, I said that I was going to just take it back to autozone, have them clear the code, and see if the light came back on. Especially since it is driving fine. Shane smooth talked me into getting it checked it out, stating that the code should have cleared itself if there weren't any further issues. $232 dollars and 4 hours later, I am told that there weren't any further issues. My replacing the plugs and coils fixed the problem. He just said they couldn't clear the codes without doing a full diagnostic first. In the end, I had to pay a "stupid tax" of $232 to get to the same place I would have been if I trusted my gut and had Autozone clear the codes for free. I own two Kia's, a 2018 Optima and a 2021 Telluride, but I will never bring a car to that service department again. read more

Customer service, honesty, over selling, communication, follow-up, losing paperwork conveniently, business ethics.

I shopped at three dealerships, the first two offered me 25-26k for my trade (another Kia that could have gone on their lot as certified). H and H offered 19k and wouldn't budge on the new car price. Both other dealerships offered discounts on MSRP. Also had issues with them not honoring a pre paid maintenance plan. This seems to be part of H and H's corporate culture, since I've had issues with low ball offers at their other dealerships as well. Amazed that anyone buys from them. read more

Colton was such an amazing help! He listened, and went above and beyond to make sure our vehicle was fixed and we felt safe driving!

We left after the trade in appraisal. 128k miles on a 2015 dodge durango with a dime size mark on the bumper and a cracked windshield. Kelly blue book lowest value was $5600 but selling for 11-12k at other dealerships and private sale. They offered us $1600 with $2k trade in bonus. On top of that, the car was marked online at 28k (kia sportage 32k miles with the ex trim which is just above basic) We didnt even get past the trade because i laughed at the quoted 4k in repairs they "had to do to sell it". He asked if i was calling them crooks! I said no this is just not even close. Then he handed me my keys before i said anything else Stay away! Stay away from here unless you wanna get ripped off for trade ins, pay the highest dealer fee ive seen in a while ($700), CPO fees (often waived with a high car price), and be treated like you're being outrageous for not accepting a low ball with a big smile! We have good credit, a decent down payment, and a trade in. Easy sale on their part lost instantly due to the salesmen's insecurity in his ability to get one over on new customers! I should have known we needed to leave when the salesman seemed annoyed i had already set up financing myself through Chase... and not with them... read more

The recall work was completed, which we appreciate, but communication about the engine issue and possible coverage was unclear and left us confused about next steps read more

Check prices at other locations and Ask Questions We leased 3 new Kia's last year for our kids First lease price per vehicle was over $800 When we question the payments they came back and said they were sorry they priced the wrong vehicles Came back with a 600+ payment. We then pointed out the advertisements posted all over the dealership windows for a $299 payment. Ended up with 1 $317 payment and 2 $370 payments (we put $5000 down per vehicle). Big difference from the $800 and $600 initial offers ??????? Today we took all 3 in for an oil change and asked for a bid to replace the driver's side window. We have used B Steer auto several times for auto damage so we asked them for a bid the day before and they said they outsourced windows to A Plus Auto so we called them for a bid and it came back at $420 plus taxes. Back to HH bid today, and it came back at $1570 Hmmmmmmm Love the vehicles and most all of the people at HH have been great to work with but these experiences are about as shady as it gets read more

Don't use their financing through AFFIRM!!!! It's a total tip-off. Their staff(Colton) did not process it correctly and I had to pay $120 surcharges and $1000 down payment to borrow $1000!!!! Never again. read more

I walked in and bought a Seltos, paid cash. The car I purchased was brand new with 11 miles on it. I signed the paperwork, and since my bank is on the west coast I had a bank check sent overnight for the full agreed upon price. The car had to stay there until paid in full, which I fully understood. Since overnight was over a weekend they got my check on Monday. I called Monday to verify they got the check , and I was told they had received it, but needed a few days to get the paperwork together. I am not sure why, but that is what I was told. I was finally able to pick up the car on Friday. I went in to get it and a sales person handed me the keys and directed me to my new car. All look good, except the car now had 130 miles on it. I went back in to ask why, after all I had to sign that the odometer was correct at 11 miles. So why the extra 119 miles on the car? No one would help me and I was running out of time for a meeting across town. I sent a text to my salesman and he said he would check on it . After a week went by I text him again and he said he would check on it again. I am still waiting to find out. Communication at this place is horrible. I'm not buying from any H&H dealership again read more

Never had a bad experience here like I have had at many other car dealership's in my past. The service Center is second to none. Brad is amazing. New facilities make me feel at home. The wait is never more than anticipated. I have never had the feeling of being taken advantage or treated indifferently. Obviously very well ran facility. Other dealerships should take pointers. We have also purchased a few vehicles over the years and they have been extremely dependent. I fully recommend. read more

Truly one of the worst car dealerships I have ever dealt with in all of my life. Their pricing structure is an absolute rip off. Recommend you go elsewhere, perhaps Council Bluffs. If this was the only option to purchase a Kia, guess I wouldn't be getting a Kia. read more

We were promised a price by a "sales concierge " then, after driving 60miles, found out the price increased by $1300+. Very disappointing We drove to another dealer and saved $3000. read more

we wanted to buy a new car went in test drove negotiated trade and price, (they really tried to low ball on the trade). finally settled on a price went through the entire process, signed all paperwork only for them to call us back the next morning because they screwed up the paperwork and had down a completely different vehicle then the one we came to a deal on and took home. shocker they magically want more money and want to make it right with us. their way of making it right was to magically get a way better interest rate than previously given and give an extra $65 for our trade.... but didn't think we would notice the cost of the vehicle went up above the window sticker.. all around joke of a dealership, would have given 0 stars if that was an option. very shady business practices and clearly not on top of their jobs. 0 out of 10 would never recommend anybody do business with them. read more

IF I can give this place 0 stars I would and I'm talking about the service department and my advisor Jill, not sales. But I've taken my car here 2 times in the past 3 months. First time my car shut off on me and I took it in and they said nothing was wrong with it, second time I took it in they kept my car for 2 months and gave me a brand new engine and had it installed in just one day. I got my car back and 2 days later my check engine light came on and my car keeps on jerking and RPM goes up and down so obviously something was missed. I'm not happy with them whatsoever and I'm going tomorrow to HOPEFULLY get this fixed cause this is ridiculous. Do not waste your money here. read more

H & H Kia - Check engine light - Car Dealers Near Me - Papillion, Nebraska

Upon arriving to drop my car off, all customers were in a line to speak to their designated service employee. The service employee at the far end of the desk stood up after his customer was finished and announced to all the customers and employees in the room "Alright, I'm gonna take a f*cking mental break." My service employee Alex had misinformed me a number of times regarding the service process and service timeline. I was told my car would be ready by the end of the day and in reality after being unable to reach Alex for nearly a week my car was not close to being done. Alex told me to pay for the service when in fact, progressive had already sent Kia Motors a check for the service. When I retrieved my car, the car was left with dirt on the driver side upper cabin fabric from a service employee brushing against it. The broken glass from the window that was shattered was still left as is inside the car and when I asked if the service employee could vacuum it, he said he wasn't sure if he could vacuum it for me. The service members did not remove any of the broken glass from inside the car door, and is still rattling around while I drive. Finally, the service employee opened the trunk from the lever inside my car when he retrieved it for me, and now the level no longer works. So not only was my car not appropriately managed during service, there was further damaged done to the car by service employees. Lastly, Kia never put the "anti-theft" stickers on my car until I noticed and requested them. read more

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I love my Kia Telluride, but this review is about service prices. Buckle up. To be clear, my advisor was amazing. Fantastic, knowledgeable, and helpful. I purchased the oil change buy 2 get 1, or whatever they call it (see photo (BOGO). How do they make up this cost? I looked at the service intervals in the manual, and it was time to change the cabin air filter and engine air filter. Check out the photo. Cabin air filter-$85. That's $42 for a $15 filter (see photo), $42 for labor (notice how on the invoice they are almost the same so you assume it is one price [so sneaky]) Engine air filter - $45 Thats $18 for the filter (ok) and $26 for labor. Wait, $26 for labor? You literally turn a plastic snap, pull it out, and put the new one in! That's $135 (after tax) for filters that will cost you around $30-40. I hope people see this and buy the filters themselves and watch a youtube video on it. Another tip, follow the manual. Oil changes at 7500 even when h&h says 5000. You can even go further if you know how to check it. read more

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I was sold a vehicle and was told that I would get 3 free oil changes and today when I showed up to get an oil change I was told that I did not have any free oil changes. I also purchased the coating to help protect the pain and since the vehicle was a few years old I was told that all the blemishes would be buffed out and it would sparkling like new, when it was done after taking multiple days longer than I was initially told the blemishes were still there when I took it back to speak with the manager he said those blemishes couldn't be buffed out. Lastly I agreed to purchase and extended warranty and we came to a total for the price and when it was put on my financing it was multiple times higher than agreed upon. Not a good experience at all. I will never go back and I have nothing nice to say. They are a bunch of liars and cheats read more

My husband Bob H took his Kia in for pre paid oil change last Friday. Forgot sticker when done per usual. He told the tech to check passenger rear tire as he had to add some air over the past week. He drives to Lincoln & back for work & temps have been cold. Was told he needs that tire replaced, They could not fix it because the hole was in the side wall of the tire. How did he drive back & forth for so long & during that time the tire pressure would go up at bit when driven. You already made money on him when he also got a fuel injection service. On Google it says side wall repairs are possible but I think the tire just needed air. We want a call from Don Korner. We don't want to come back so please change our minds. read more

I had a GREAT experience at H&H Kia Service Center. My advisor, Colton, was really kind and helpful. There was an extended warranty put on my Kia in 2021 due to an issue with the doors where they don't open from the inside or outside. The service center took care of it and even got me a curtesy car. Only took 24 hours and my doors are working perfectly again! Thank you Colton & service team! read more

I want to be clear in my review. I don't own a Kia & am not a customer. I did run out of gas on I80, while on a business trip. I coasted into their service station, during most of their lunch breaks. 4 people jumped up to find their gas can, and even offered me a ride to the gas station up the hill. If they offer a non-paying customer all this service, time & attention, they'd definitely have my business, if I was local. I've already shared my story with all the local people I know. It's hard to find customer service like that these days. read more

Keep going don't put yourself through the misery I've been through. The sales process was set up via email. I got the quote, sent in the requested paperwork and said I'd be in a ten am to sign the paperwork. I got there as promised they didn't know who I was, what I was interested in our what the terms were. Oh that lady was just an internet salesperson, the guys today were "real sales people". They wanted to start the whole process over. It was a nightmare. . I bought an extended service warranty. Thank God the check engine light came on the very first morning and something has been wrong every day since. The service department is completely unprofessional, they have excuse after after excuse and there's no real sense they are working on a solution. No one cares and there is very little followup. Don't waste your money go to someone who appreciates your business. read more

Went there recently to explore buying a new Kia. First things that stood out is......it reminded me of going thru the Walmart self checkout. Actually worse. Very impersonal and rushed atmosphere. Dirty. Food sitting out on desks. Kind of a community closing floor. No offices, cubicles, etc. The second.......I mentioned rushed. To the point that they never even approached giving any remote indication of my own vehicles trade value (2017 BMW i3) which was at H&H BMW getting scheduled service! The H&H Chevrolet store, which we visited afterwards DID. And Sis Dillon, their competition, did. Kia just sent us down the road with no real effort to make a deal. Even CarMax, Vroom, etc. gave me offers on my car without seeing it. A very reasonable offer from CarMax I must say. But to H&H Kia....not impressed. read more

Service center is a total scam. Had my car brought in to get repairs after a break in and they gave me a cost estimate that included unnecessary parts and totaled up to almost half the value of the car itself. I told them I wanted to get a second opinion and they charged me over $200 anyway just for the diagnostic. I understand these places have to make money, but they are charging close to double the market value for repair parts plus a fortune for labor ($94 just to vacuum up some glass??). If you have any other options stay away from this place. I am getting my car fixed somewhere else. read more

Obviously, based on other reviews, this dealership could care a less about their service. Having said that, my recent experience was 7 weeks without my car and was told no loaner car available (throughout the 7 weeks). Took car in for service and 2 days later, engine light came on and car was completely out of oil. Took it back and service dept asked "did u bring it in for oil change". Which was odd because they recommended $300 to flush transmission fluid". I guess they cje U read more

I went in and purchased a Sportage. After I got home I realized some of the numbers did not match up. I called Cody in finance Tuesday and he was able to make sense for me. read more

I contacted Marty Myers, General Sales Manager, at this dealership on a Monday about a specific vehicle at a sister H+H site in Papillion. I told him I was very interested in this vehicle, a Jeep, and asked if he could have it brought to the Kia location for me on Thursday for a test drive, as the Kia location is much closer to my house. If the test drive went well, I had every intention of buying this Jeep. It was everything I was looking for. He happily agrees and we arrange to meet Thurs at 6 pm. On Thurs I decide to email him around 1 pm to confirm that the Jeep would be there at 6 pm. Three hours later Marty replies and says his guys went to get it and the battery was dead. When was he going to tell me this had I not reached out to confirm? I guarantee the test drive had slipped his mind and he blew me off. Oh well, Edwards got my sale. read more

I just had the best experience at this dealership, my wife and I drove all night from Ohio we ended up with a cut on one of the tires and I needed to get it replaced today, we pulled up and was informed that Saturday was by appointment only . I explain my situation to the attendant and he brought Shane Clapp over to talk with us, Shane explained they didn't have the tire I needed in stock but he would be more than happy to order it in and it would take a couple hours to get and they would be more than happy to take care of us. Anyway the tire is fixed and we couldn't be happier with the customer service we received today. Thanks again Shane!!!! read more

My 2015 Kia Soul got a hole in a piston at 99,622 mi. My service advisor Christian Chevalier was awesome. I got the engine replaced on warranty in half the quoted time. I am located 4 states away but still was able to do all of it by phone. Thank you Christian. read more

They have the worst service department! Took my car in for an oil change and the recall part inspection. They took over 6 hours to do both which was told it should take 2 hours max. Then they didn't have the part for the recall that needs to be fixed. They told me my clock spring was under warranty and needs to be fixed but didn't have that part either. They told me they would order them and contact me. I have called and left messages and emailed them to see where these parts are as it has now been 2 weeks and no one apparently wants to respond. If they forgot to order the parts that's one thing but at least respond to a customer besides saying nothing. They over charge for everything. All I want are these two items fixed and I won't be back! read more

Unresponsive customer service. We have been wanting to order a new Hybrid Sportage for about 2 months. We weee told we had to email a configuration from the website and then email it to a sales person to get the order started. After about a dozen emails back and forth between us and one of there customer service people we have yet to have a confirm order let alone any correspondence from an actual sales person. Having purchased and leased our last two cars from H&H Kia and H&H owned Onyx we would expect better customer service from what we have received. We really like the Hybrid Sportage but we are considering other makes and models from dealerships that will actual return our calls. read more

Once you buy or lease a vehicle from H&H they completely forget about you. I needed help after the sale to figure out an issue I was having and they keep saying "I'm important" and "we'll escalate this" but it has been more than one month and STILL no actual solution. SO DISAPPOINTING, especially since we drove from Lincoln to Omaha to get the deal we thought we wanted. read more

Can't say I'm impressed or even remotely glad, excited, or happy I bought my car from here. Every time you need a oil change, you better be ready to wait at least 2 weeks. That's not the only thing though, seriously how long do you want to wait for an oil change. Not impressed that it takes them 3 to 3 1/2 hours. They are very unresponsive or reliable to taking care of your needs. They only contact you when they feel the need or are ready. They don't check to see if you have the warranty to cover, and then charge you for it. (Even after asking if the warranty covered it. Comes to find out the warranty does, and they make any excuse to NOT give you your money back. STAY AWAY from this place. I, Nor anyone I know are impressed with how this place handles their business. read more

If you looking for helping to service your car. I do not recommend it. I called for my car oil change on Friday ask how much and my car showing the engine light on the screen. The lady was very nice asked all my information Like ViN number... then she said is 84.99 is a 2013 car. So i said ok i drop off on Friday and pick up on Monday then. When i told my boyfriend drop off there is a guys name SHANE is said 113 plus 290 to check why is the engine light on.It Totally different price. So i call ask why is 2 different price NOBODY answers me. I left voicemail too. It not professional at all. Ok fine i dont have time to pick up and drop to different shop. I got call said not thing wrong with my engine just need to change new Gas CAp. Ok is $35 more. And up my total is 464.38 almost $500 just for oil change and GAS Cap. Ok fine my bad day. Then Got text said my car done come pick up. I show up they dont even have stickers show i just change oil. I ask they put on. Then i check Gas cap still old one. I ask ShAne got piss and tell somebody put new on. So my question is what kind service you do for us? Not oil stickers on the window. Not new gas cap until i ask. Then pissed up put new one in front my face.so if i dont check. They take $35 and not change new one? .Wont comeback. read more

My husband brought his car in to have a repair they informed him he had a hole in his muffler they wanted to charge $1400.00 to replace the muffler and flex pipe my husband thought about it and decided to go some where else! We just returned from the other muffler place today and was informed that there was no hole in the muffler at all !!! And did not charge us for anything The place my husband took it to has been in business for years and years it is completely appalling that Kia would have the nerve to try charge my husband $1400.00 for something that wasn't even needed warning to others please do not get scammed they are trying to rip people off !!!!!! read more

This is the worst dealership I have ever encountered for service on a vehicle. My 2016 KIA Optima with 47,000 miles on it was stolen due to those jerktards and their KIA Boys Tic Tok video. I took it to H&H for repairs and was shocked by the repair bill being almost $3000.00 dollars for the estimate. I told them that I did not have the money to spend on that repair and I just wanted the car to run. Shane in service let me know that the car was finished and the bill was $1,600.00. It should have been a warning when one of the service people had to jump start the car and the battery was only 3 years old. Then, I drove to the store shut the car off and when I came back out the car was dead as a door nail. I contacted Shane and left a message letting him know the issue. That was on June 30th. Never returned my call. Then I called the General Manager Andy and left a message stating I wanted to meet with he and Shane to discuss the repair. That was over 3 weeks ago with no return call. I had the car towed to Edwards KIA. Traded in both of my cars for a new KIA and they could not have been nicer. H&H is useless and I will never buy a car from them again or have one serviced there. Edwards is where I bought my first KIA and I should have just gone to them first. The only thing H&H has to offer is two blond soccer mom twins. Steer clear of this dealership at all costs. read more

Awful service!!' Held my Telluride hostage for a week and a half only to charge me $960 for 2 spark plugs, diagnostic and an oil change. I took my vehicle in because it was stalling out and making noise. When I drove it off the lot it was making a horrible noise, they told me to bring it back the next week (which was 4th of July week) charged me $80 to take a loaner car to Kansas City to pick someone up from the airport and come back the same day, they were holding my vehicle hostage because they were "short staffed"! The "manager" in charge (female) of the loaner cars was totally rude after I divulged to her that I had to run to the KC airport that day. The mechanic and rep said they didn't hear anything rattling in the vehicle. I literally video tapped my drive away and you can hear it, everyone that got in my vehicle said "what the heck is that noise". The service rep Christian said he had to charge me another diagnostic charge ($180 ish) to figure it out. I am done with this location ( I will NEVER trust them with my vehicle again). They don't care about the customer, all about gouging folks for more money. ALL bad! I would give a "0" rating if I could. read more

Just bought a new Kia Forte for my daughter at this Kia. Our sale associate was Tim Waterman. He made the purchase smooth and easy. He was very patient with us and spent the whole day working with us to get the right car. I also liked how the dealerships had a customer lounge with TV, snacks, sodas, coffee, and clean restrooms. On behalf of my wife, daughter, and I THANK YOU for a pleasant car buying experience. I would for sure recommend this dealership and stop here first for my next car. read more

H & H Kia - She loves her car!!! - Car Dealers Near Me - Papillion, Nebraska

I applied for a loan for a car and was approved and asked when I can pick the car up put in a date and time. I live 3 hrs away and the day that I was heading that way they let me know that they sold the car the night before!! I recommend don't filled out the loan and set up a date and time they will sell it! And the emails you get are not from a Joy it's a Al! All they will tell you is I'm sorry for the confusion read more

Tried to do business here and worked with Sam. Placed a order for a 2023 Kia Forte and while most dealerships are canceling forced add ons this dealership is keeping them in place. Going to go buy a Hyundai Elantra at their competitor for $1500 under MSRP. Shame on H and H for taking advantage of people. read more

I wish I could give this dealership a negative 0. I bought a Kia Optima 2 years ago and this dealership knew it was on recall. The salesman pushed this car on me and even switched paperwork around at the initial sale. I competed all required maintenance on this vehicle including the oil changes and it still seized at 70,000. When I called H&H they gave me the run around and said my vehicle was not on any recalls list. I since then bought another Kia but a Sorento from a different dealer not realizing that Kia are just piece of crap cars. That vehicle's engine seized at 41,0000 miles. H&H told me that they would add me to a seized car list that they have. I asked the Sales Manager of why are still allowed to sell cars that are pieces of crap, he replied that's upto Kia and the consume. 60,000 dollars later I have NO vehicle and a car payment with no vehicle. TAKE MY ADVISE AND BY A REAL VEHICLE THEY'RE CHEAP AND AFFORDABLE BUT WILL NOT LAST!! Check out ALL the class action lawsuits and Kia reviews before you BUY!!! read more