1-Star Review - I Feel Completely Cheated by Omaha Mercedes-Benz…read more I never expected to write something like this about a Mercedes-Benz dealership, but Omaha Mercedes-Benz absolutely betrayed my trust. I paid $61,500 for a Sprinter van, believing I was purchasing a reliable Mercedes vehicle from a reputable dealer. Instead, I ended up with a van that was defective from the very first day. Even during the purchase, I should have noticed the red flags. The buying experience was almost too easy--effortless. They were extremely quick to push the sale through, even though I live all the way in Southern California. Now it's painfully obvious why: they wanted to get rid of this van as fast as possible. And they succeeded--at my expense. At 7,546 miles, the van was already showing the same issues I'm dealing with today. I didn't recognize it at the time--this was my first diesel van, and I trusted the dealership. I trusted the Mercedes name. I assumed they wouldn't sell a defective vehicle. Fast forward a little over one year, and now at 40,000 miles, the van has a major transmission failure involving the torque converter. Multiple service advisors told me the same thing: A torque converter does NOT fail at 40,000 miles unless the issue was already there. These components typically last around 200,000 miles. So what does that mean? That the van had a serious, pre-existing defect, and it was sold to me anyway. I feel cheated, misled, and taken advantage of. I gave this dealership my trust and over $61,000 of my hard-earned money, and all I got in return was a defective van and a massive financial and emotional burden. Omaha Mercedes-Benz should be ashamed of this. This is not how you treat customers. This is not how you uphold the Mercedes-Benz brand. If you're thinking about buying a vehicle from Omaha Mercedes-Benz, be extremely careful. I learned the hard way that an "effortless" purchase can be a sign that they're just trying to unload a problem vehicle on someone else. Don't let it happen to you.

My son is being ignored by pat and Andrew malouf on a brand new car he leased in February. After I…read moreleased 2 cars in Dec and February. The car he leased is a lemon. These guys won't return our calls!!

The guys at the parts counter are super helpful and patient they answered all my questions and gave…read moreconsistent quality feedback.

So far so good! A great marketing experience from Kathy…read morePena and Anna Morrison. Wrapping up the deal today, now let's see if the service department matches the initial impression. Stay tuned

Mike in the service department has always taken such amazing care of not only me, but both my…read moremother and father before me. It always feels like family whenever I come in.

Another great experience from Huber Cadillac Service Department…read more Why you ask? Because of the tandem Service Advisors Bev Burgress and Mike Wichert, both very professional, courteous fast and efficient. Both should be models for what a car dealership should use to train new employees. I say give them a raise and some well deserved praise for going above and beyond the normal service one would expect. Go Huber Service top of the line! Vern Larson, over 50 year satisfied Cadillac owner.

Recently I had the misfortune of having a dear run out in front of my first post college…read morecar/minimal cost/gas saver. It was hard to part with the vehicle, although with me getting married here in the coming fall, and then starting a family, it was time to upgrade to a bigger, more roomy, and comfortable car. I started out at the local competitor's dealership; Lexus. To be honest I wasn't impressed as I drove their IS350, which is supposed to be the closest competition to Infiniti. After this I was pretty disappointed, so I searched out for comparable brands and cars and arrived at Infiniti's Q50. Now the difficult part came around, finding the right color car, with all the bells and whistles I wanted. I test drove one initially, that had everything I wanted but the color. So I passed on it. A week later or so I came back and was prepared to offer something for the car regardless of the color, but the car was already gone. So back to step one again. I found one that I wanted down in OKC, but did not really want to drive the 400 miles to go pick it up, and told myself I'd give the local Infiniti of Omaha the opportunity to see if they could come up with the exact car that I wanted. Almost on que, I got a call from Jose; my salesperson, which he told me that they had acquired a car with everything I wanted including the color, the tech package, the wheels, everything. This thing was full loaded. His manager was quick to put a reasonable deal together. So I took the deal! They even worked with me on holding a check until my insurance claim on my previous car cleared. The communication was excellent, and their demeanor was superior in terms of customer service. I highly recommend this team, as well as these vehicles. Couldn't be happier with my Infiniti Q50!!

Long story short: Trying to get my door lock fixed. The event was miserable from setting the…read moreappointment (trying to get an appointment) to calling a week ahead to verify the process. I heard lots of excuses. Brought my vehicle in at 10:00 AM and ultimately didn't get my car back until after 6:00! No offer of a car for the day to-boot! No service discount. I have been a loyal Infiniti customer (used to be)!

5 stars for the service team. Unfortunately (for my car) there have been a few visits here…read morerecently, but fortunately (for me) the service team has been great. They are quick to get me in, quick to keep me updated during my appointments, and most importantly thorough through the explanation process when I ask a lot of questions.

Over the weekend, I went with my nephew to test drive some vehicles. Our first stop was Subaru; he…read morehad seen a CrossTrek that interested him. We had no intention of doing more than test driving. We pulled up, and they had a huge selection. We were approached by salesperson Steven Provencher, who was non-intimidating, welcoming, and invited us into the showroom. He looked for the vehicle we were interested in, talked about the 2025 models, etc. After locating the vehicle, we went for a ride; the CrossTrek was a beautiful blue pearl. Steven mentioned an off-road course located behind the dealership. We drove that, and it was impressive. Although there was a kink in the end of the buying process, I would highly recommend this dealership.

I just had the best car-buying experience I've had in a decade, and it happened at Gorges Volvo…read more Will took his time with me, answered every single question with so much patience, and walked me through everything -- even explaining where he was going and what he was doing so I felt informed. Will really listened to my likes and dislikes, never judged what I could or couldn't afford, and made the entire process genuinely enjoyable. From start to finish, the customer experience was smooth, fun, and stress-free.

Had to bring my older Volvo in for some general maintenance, and my service advisor Corey, and the…read morerest of his team were excellent!!! They it was a very fast and smooth experience and I currently have a very hectic work schedule, they were very flexible with pick-up time. Highly recommend!

Had to bring my baby in for a little Spa day! I've learned a long time ago…read more Saw my favorite Acura service consultant Steve C. and he was wonderful as always! As they say,"Happy wife happy life!" The guys at Acura were wonderful, servicing went great! I was in and out in no time. They have some hotties on the lot! If your looking for a change in your life, i suggest stopping by Acura of Omaha! Thanks guys!

We had such good dealings with Acura of Omaha and Jay Kraus last year when we bought our RDX that…read morethey were my first choice when thinking of another vehicle. Plus since I've had the RDX a year now and am totally satisfied with the VEHICLE and the service department too it was an easy decision. Our salesman Jay Kraus has kept in touch with us after the sale last year so since we wanted a little larger vehicle he had us drive a new MDX, made us a fair deal and we bought it. He went over the car so thoroughly that I even picked up some tips for my RDX. A company that is a pleasure to deal with.

Five stars for AJ, he was professional from the start and I recommend his service to my friends and…read morefamily

Single dad of an 18 year old daughter who is about to head off to college 3 hours away. We have…read morespent the last couple months looking at vehicles that would be a "good" college car for her. Buying used was NEVER an option. Why buy a used car with a limited warranty when a new car with a full warranty was just a few thousand more After seriously researching at least 4 different types of vehicles and multiple dealerships we found our way to Woodhouse Mazda in Bellevue where we met Antonio Gaskill. We told Antonio what we were looking for and when we were looking to sign the paperwork Three things. Safety, reliability and to have my daughters name on the loan and title. We test drove a CX5. One model up from the base model and it has every safety feature we wanted plus a few more. Plus, after talking to the insurance, because of all the safety ratings that come with Mazda, insurance on a new vehicle would ONLY go up $75 a month. My daughter also wanted a white or near white color. None in stock, Antonio did tell us that there were a couple due in within a couple weeks There was NEVER any pressure. Antonio did a great job of keeping in contact and letting us know that a white CX5 was coming in. Today, about a month or so after meeting Antonio, BOTH my daughter and I signed the paperwork on a 2023 CX5. As an 18 year old, she is on the loan! That's a big deal to me and will benefit her going forward in life. Thank you Antonio and Woodhouse Mazda for working with us literally meeting each of the three requirements that we had!