10/10 customer service from Brady! I placed an online order (same day pick up) and he helped me from A-Z! Seriously impressed with his helpfulness, patience and professionalism! read more

H&M - Thank you Brady! - Men's Clothing Near Me - Los Angeles, California

I have patronized this location multiple times this year to purchase sweats, shorts and tees for my Mom for PT/OT. I ended up rebuying certain pieces for myself as well, because I liked them so much. Large store. Pretty good selection. The customer service can be iffy. The people at the registers are usually really nice. It's the ones in the store who are stocking and won't greet customers or ask if you need assistance who irk me. Even the security guard at the front door greeted me my last visit. If you need athletic apparel, go to H&M. Their items wash well and don't shrink like crazy. Set up an account online and link it to your email. You will find offers all the time. The offers are also helpful for online orders. I have even received automatic coupons in my email for things like a belated online delivery. H&M is that girl! read more

The worst manager! (Dark hair, not tall, the guy the sold me the dress was talking about lot and FORGOT to mention that final sale is final sale. They refused to take it back and provided the worst customer service. Never be back to HM!!!!! read more

They delivered only half of my order, and the rest was returned because the shipping company claimed they could not find the address or read the building number. However, this explanation makes no sense since they were able to deliver the other half of the order to the exact same address. Customer service also stated that they have no control over their shipping companies. After wasting my time, the remaining items were simply returned. read more

I had a really pleasant shopping experience at this H&M, very good selection of clothes, sales, and the store was very clean. I received exceptional customer service from Julian, that means a lot to me personally to feel welcomed and appreciated in store. Keep up the great work H&M Century City read more

H&M - Men's Clothing Near Me - Los Angeles, California

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Miguel helped in my purchase and returned items patiently and got my right size on a coat . Miguel was professional and accommodating.

Very disappointing customer service. The cashier was rude and not listening. I tried to exchange an item for a smaller size, and when it wasn't available, I asked to return it. She repeatedly asked if I had washed the item even after I clearly said no. Because of this, I decided not to return it. read more

Took a shirt to exchange for a smaller size. Still has tags attached and I had a copy of the charge on my bank statement from 5 days ago. The lady wouldn't exchange without the original receipt even though I had proof of purchase. Terrible way to treat regular customers. read more

0/10 everybody has piss poor communication , sloppy customer service skills , not empathetic to the inconvenience they cause. Store needs new staff & new management if they're the ones that's allowing this crappy ass behavior. And they don't prioritize online pick up orders. I called customer service to be reinsured the quantity of amounts im ordering and still received a text of them not having one of the items. And they had shitty ass attitudes with ever customer they kept approaching the door because it was their idiotic ass idea to open at 12 PM on an Easter. read more

calling H&M is very frustrating. You think you're calling the Century City store but it's really an online customer service. They have no idea of anything that's in the store. I was asking about my receipt and wanting them to look up something that I think I was charged wrong for on the receipt and they couldn't do it because it's only for online. They should have a better system for customers instead of telling them they have to go into the store. beware when you're calling because you're not calling the store. read more

2/7/27-H&M Century City- Thank you to Cristal Menendez for assisting me with my purchase. She was very professional, polite and pleasant . A real people person. Thank you again Cristal for my great shopping experience. read more

First of all, I've been working in customer service for almost 20yrs and more, when you do a display, you dress mannequins according to visual standards right?!. And second, the new clothing line must be near that mannequin right?! Well we found this new cute hoodie (we didn't know it was our size) till we asked for help, the lady went to the mannequin and said: this is the last one, and what size are you looking for, as we replied "Large" she was this is Large and the last one. So I asked her can we buy that one?! Her reply was no I can't sell it, it's for visual purposes... WTF?! Visual purpose?, it's the last hoodie, don't you wanna make the sale/goal for the day?!. And she walked away... Tips for lady (Sale Rep) next time, make the sale, and if you get in trouble, ask themanager/supervisor: Don't we wanna make the sale/goal for the day?! read more

H&M - This is the hoodie - Men's Clothing Near Me - Los Angeles, California

Nathan the sales associate was super helpful and provided amazing customer service! Thank you Nathan read more

I was in this shopping mall for a few reasons, one was that I was missing shopping for clothes in the stores. I'm not crazy about shopping in general, but since February I didn't shop in clothing stores and I don't like to get clothes online. So I was eager to check this H&M location, looking for a skirt, see what they had on sale. They have a certain number of people they allow in the store, which is fine, you have to wear a mask and they have hand sanitizer at the entrance. Also, a few other safety measures in place - one door for entering and another one for exiting which is fine. The store is big, airy, lots of merchandise, some great sales. Social distancing? So and so, you have to watch it, some ladies still get eager to reach an area before you or push you out of the way. Girls can be territorial when browsing those sale racks! Unfortunately you can try things on, so shopping in the store versus online is not so much better. You can see the item for real, touch it, which is better. But since you can't try things on... I get it, but still. I put a skirt over my shorts and apparently you can't do that! I got scolded by a customer service guy. Well, I didn't know and I was trying to figure things out, had to choose between 2 sides. Returning would be a pain since I live further away. I ended up buying that skirt I put on! Can't say it's fun or useful to shop like this! At least I got a deal, the skirt fits, it was nice to refresh my wardrobe after months. Check out was fine, a nice gentleman let me go ahead of him since he had a major return. It's nice to see some kind gestures. I don't live around so I won't be back soon especially since I can't try things on. Otherwise, a decent store! read more

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It's very clean store and got a lot salesgoing on , not much sizes left mostly bigger sizes . I just think the style is a little outdated. Not sure if it's because of the pandemic . Place was clean neat , the staff was polite not many in the store it was hard to seek someone to see if they can find different sizes. Over all I think it's ok !! Hope next visit , I ll have a better experience. read more

H&M - Sale rack :) - Men's Clothing Near Me - Los Angeles, California

Stood in line for over 43 minutes while she chatted up the same ppl. There were two lines, the other lime went through two sets in f ppl who were behind us and yet this slow ass does not know what she is doing. Why the F does it take you so long for the transaction with these ppl. Also a fight broke out in the other line as some lady duty her dogs jumped the line but then when someone spoke up she went nuts in the younger girls. Cashiers and management just watched and snickered amongst themselves. Not a pleasant experience. Definitely not a store you want to give your $ to. read more

H&M - Second cashier has no customer dative whatsoever at - Men's Clothing Near Me - Los Angeles, California

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Came here to return a few items I purchased online. Got here around noon and to my surprise it was pretty empty. The store looked clean and well organized. The girl that helped me at the register though... not sure if she was just having a bad day or if she's always like that but she was horrible. Just stood there, not even a hi or anything. And the register was super slow so it was the most awkward 5 minutes I spent at a register. read more

Absolute terrible service, Dominic the alleged manager was very rude. He wouldn't assist me with my purchase. I felt profiled because he wouldn't do my return that had the receipt, he kept saying I don't have it, when I did and I showed him repeatedly. He constantly made me feel terrible while trying to make my purchase because he simply didn't want to help. Not sure why they make people uncomfortable talking to them like that here but it's outrageous and he shouldn't be in customer service. Shouldn't be at work if your not willing to assist customers actually. There are several reviews of this store and there constant bad service I definitely see why! read more

Just got a pair of pants here and there was an actual live roach in the bag with my clothes when I got home. A ROACH

This is the second time in a row I have purchase something from here and they have not removed the sensors. Love having to make a return trip and wait in a long line to have them do something they should have done when I initially purchased the item. read more

I went to buy some clothes at h&m in century city Los Angeles, I was looking for a pair of jeans but next to them was a car that you guys used to organize the clothes at the store so I moved the car and one of your employees was extremely rude and told me "that's my car move it back" I said I will but I have pass so I can get the pants and again she goes "I told you to move it back " I don't know what she was going through today but it's completely unprofessional and rude what she did. Unfortunately I don't think I'll come back to that location again! That has never happened to me ever! Really disappointed. Poor customer service!! read more

Bad customer service. I have shopped at H&M for over 15 years. I've purchased socks and underwear in the past and have never had an issue with returns and exchanges on these types of items. I shopped here for my niece and nephew who were scheduled to come visit me in LA - after the fires we were forced to cancel their visit and postpone. Because of this I returned what I bought for their visit , H&M refused to return the socks and underwear because apparently the policy has changed and these are now final sale. I've worked in retail , and other forms of customer service. I know that the employees are supposed to verbally inform the customer if something is final sale. I was told that the return policy is on the back of my receipt (that's not helpful after a purchase is made ) and also on a placard - I do not read placards in stores that I have shopped in for the years. Nor do I ask question about return policies changing! I called corporates and spoke to customer service as well as a supervisor and was told "we can't help you . Sorry that happened" it's just wrong. It's sad to see the standard so low in Society these days. read more

Visited 3 locations this week in LA. This one by far has the best selection and best service. Shout out to Jayden, Angel and their manager on duty; service was on point and they went above and beyond to help me locate what I needed. read more

H&M - Men's Clothing Near Me - Los Angeles, California

Came here to return an online order and had the worst cashier experience possible. Girl had absolutely no idea what she was doing. Had to keep calling the manager for help. I'm not even kidding when I say she had to go out of her way to call for help about 4 times. I showed her the return QR code and she insisted on grabbing my phone. Usually when I have to show QR codes they never snatch my phone, they Just scan it while I hold it. Which wasn't even that big of a deal but I was annoyed that when she was done and was handing me my phone back, I opened my palm out for it and she just placed my phone on the counter on the opposite side from where my open hand was. Then when she was done processing the return she just looked at me and said "okay you can go" I expected a "thank you for coming in, is there anything else I can help you with?" Just flat out rude. Never had a cashier experience like this before. Please give this girl proper training before placing her on cash register again read more

Had the absolute worst experience at Century City H&M. The woman working the cashier was rude and unprofessional. Unfortunately, I don't have her name on the receipt. I'd like to provide my input so the managers of this H&M can try to improve their customer service. After I kindly refused to open a loyalty account, the cashier looked up at me with a judgmental face and said "But it's not a credit card or anything..." I proceeded to kindly decline. Then as I was receiving my cash change, she was hurrying me so she can move on to the next customer. Please try to at least put on a fake smile and greet customers in a professional manner. Thank you. read more

Large H&M. 2 story with a large men's and women's sections. Kids section also. Will be back.

When you get tired of being followed while shopping for kids clothes, just ask for help and explain what you need so that they can get it for you and stop following you around like you're a thief. Cute clothes but I prefer old navy customer service. Maybe learn from them about discrimination and how to ask if a paying customer needs help instead of popping up in every aisle I go into. No wonder people prefer online shopping. read more

The moment I walked into this store with my bags to return a few items - the sales associate Holly wanted to give me a hard time. Rude staff. No selection of men's wear and the store is always dirty. Won't buy from this location again! read more

Best place for shopping your clothes and shoes. Everything is OK, staff is friendly and nice, fitting room is clean and light. read more

H&M - Men's Clothing Near Me - Los Angeles, California

Terrible customer service!!! Found a pair of shorts that were clearly put back in the wrong place, tried them on and asked fitting room attendant if they had a smaller size. She confirmed that they did in store but she couldn't leave the fitting room so I'd have to find someone on the floor... cue NO ONE being on the floor. So I looked for 30 minutes before I decided to just check out and ask for help at register. Told the cashier the deal and he put up multiple half add attempts to say they probably didn't have them. I strongly push for his help which he finally gave in to go look, couldn't find them, came back and I asked if I could order online and he said oh these aren't online..,. Meanwhile he shows me the stock count and the supposedly have 15 of these in stock yet no one can find them... it wouldn't have been a problem if I the customer didn't constantly have to push for some help and service when that is literally THEIR JOB!!! read more

Clean store And like the kids clothes for my babies Friendly staff and has many many clothes that other H&M stores read more

This place is like a midget with a big package. From the outside you imagine it to be smaller, but its actually quite big if you give it a chance. Jesus wouldn't be that mean right? The selection of men's clothing isn't that great, many pieces look the same except in different shades. There are also a lot of plaids and bright colors and large sizes. But with some luck and a good eye, you can find some really cute outfits here. I was in and out of here in 30 minutes with a brand new black jacket for $55 bucks. read more

I don't get it, Los Angeles, I really don't. You have the world convinced that you're a center of fashion and culture. Somehow it seems like all these designers and fashion shows and haute couture (whatever that means) stem from the Los Angeles scene... and yet... now that I live here, I've come to realize that this isn't the case. I think it's more that you control the media and make things that are pretty mediocre look amazing to those who don't know better. Like the Hollywood Walk of Fame (in reality, a dirty sidewalk) or the Sunset Strip (in reality, a traffic-ey two blocks with mediocre overpriced nightlife). Moving to West Hollywood, nestled right by Century City and Beverly Hills, I really thought I'd be in the middle of a ton of world-class shopping. Yet time after time I'm disappointed. The shopping malls in Phoenix were more impressive than the malls here. How sad is that? The Loehmann's Men's Store in Union Square, San Francisco blows away the ones here. The selection, variety, and price is superior in a city that's about one tenth the size of LA and doesn't pretend to be a fashion hub. HOW? Please, tell me, how is this possible? Back to H&M. Well, the trend continues. This is Century City... practically Beverly Hills. You know. Swimming Pools. Movie Stars. How is it that this store is so... mediocre? It's the Union Square San Francisco store but half the size, half the selection, and not as much of the really cool stuff. Walked around twenty minutes and was just 'meh'... 'meh'... 'meh'... In SF I could hardly get out of there, credit card intact. Actually, made THREE trips to that H&M in a four-day trip (long weekend) because there were more and more things that, upon second though, I wanted to go back and try on. Seriously, LA buyers... step up. If "Los Angeles" is on the name of half of the shopping bags being carried about the mall, it's not okay that the shopping is so... disspirited... read more

I knew high school dropouts worked somewhere... The staff here is dumb, slow and useless. I asked for help to find their tie sections and the disinterested yet snarky girl who was pretending to fold clothes, never looked up she just pointed to who knows where. The store's racks & shelves always look in disarray and the price tags don't match the signs. They do have some good cheap accessories and clothing but after a few washes most of it will dissolve. Good place to stop in if you need something quick, cheap and trendy to throw on for a single event/outing. Just don't expect any meaningful customer service. read more

H&M - Good cheap accessories ... nothing else - Men's Clothing Near Me - Los Angeles, California

Three stars for the customer service! I felt like I was talking to a five year old. Not attentive. Clearly was too busy on their phone to answer a question. The store itself is great. But for it being such a large store maybe stock up on more employees so there is not a line of 20 people with one cashier! read more

After all this time I may have finally figured out that Tuesday or Wednesday are the days new merchandise arrives. Thursdays is were store is well stocked and fully prepped for the weekends. I buy my knickers here. Love the subtle designs & softness of the waistband...; doesn't scream ostentatious graphics like "hot thang" but sure do wish to or like to...'Bend it Like Beckham' (Futbol isn't my forte tho). Men's personal furnishing are affordable and I tend to aim where they have the 70% marked down sale. If I can get it for free...hey even better. Once a year H&M partners with well known designers like (...Versays!) Versace, Cavali, Lanvin, Balmain, etc. and I believe this location is one of the few to partake on such spectacles...checkout their website for info. Tip to all the fashionistas out there thinking of snagging one of the mass production knock-offs...! Better start prepping for a strong squad to guard your loins, because its going to be a fight to the bone with other squads who likely camped out the night before. Some even hoard their entire stash and resells them online right away for 5x more than what they pay for. I can see the headline now 'A fight escalated at a luxury mall in Century City over a box of designer underwear'. Man, I can't wait to turn on the evening news for this one, hehe!!! If this is what you're into, my advise is to keep your eyes on the prize; Imma get mine down pigly wiggly! I enjoy shopping here whether be for myself or for others... Gift cards are always available in any denomination, which is a plus. Don't expect a 5 stars for service here. It's the mass quantity, affordability and bargins what you came in for. Happy shopping, die hard shoppers! read more

The retail sale associate Javier was EXTREMELY RUDE after being asked to open an additional line for pre existing guests. He then proceeded to argue about whom was next when the existing guests were the reason he was asked to open the line in the first place. Regardless, going back and forth with a guest in front of employees and other guests was never the appropriate approach. He then requested that I slide over to the next line instead of taking me. It was ridiculous a display and I'd like to contacted by someone from store or corporate. Terrible service on his part. read more

This H&M is pretty nice...has a nice Mens department. I would say this is my second favorite H&M store in the LA area. Has a nice selection of the H&M black label, and plenty in stock. From the outside the store looks kinda small and looks like its just for women, but you have to walk in and go up stairs for the mens department. Parking is a $1.00/hour which is not that bad...overall, a nice H&M store that is clean, organized, and well stock with items. Overall: A Must GO! read more

This is one of the worst H&M's I have been to. I live very close by and am too lazy to go to the other ones for only a minimally better experience. I really hope someone from Corporate reads these reviews so you can make some changes. First off, it looks like a Ross in there. The look of the store has improved slightly over the last couple months with some of the taller racks creating sections in the store but it's a sea of even level racks full of things that will fall apart in approximately 3 washes. The lighting is terrible and the store is always dirty. I don't feel comfortable taking my shoes off in the dressing room. H&M online has different styles and sections of clothing, this store does not. In the same area you will find slutty going out dresses, blazers for work and festival wear. WTF?! Dear Management, walk into a Forever 21 and take some notes. My biggest beef is how it is seriously understaffed. I'm more likely to have a great experience at the DMV than get anyone to help me (and by "get" I really mean "find.") Why do you have a gigantic store and ONLY 1 PERSON TO RING UP PURCHASES?? A number of times I have just given up in line and walked out. Today, the poor girl all alone at the register let the phone ring for over 2 minutes while helping a customer. The phone is very loud and I almost walked over and picked it up myself. In the past the employees have been rude to me but today I nice gentleman in the dressing room was very nice. I feel bad for anyone who works here, they are all swamped with more work than one person should be responsible for and it continuously pisses customers off. H&M has brought the sweat shop idea right into Century City. HIRE SOME PEOPLE FOR YOUR STORE! In the dressing room there is a sign that says something like "Need another size? Just ask us. Need a new career, then they have their website." I literally laughed as I read it because IF you could possibly get someone to help you I doubt they could find what you need due to the disorganization. And paying people minimum wage hardly a career. You get one star for having Apple Pay. read more

This is a beautifully designed H&M and centralized location with other comparable stores, it is a great addition to the area. There's ample natural light which makes it easy to browse and find the items you are wanting (I never understood the dark stores. But this is just me). Plus, this store is fairly highly organized and they have at least 2 associates working and maintaining specific sections whether that's kid's, lingerie, men's or women's accessories. Comes sales, they have ample selection and are well maintained and organized unlike some locations I've visited! One thing I experienced last visit is a rude behavior from one of the sales persons toward another employee. I don't think that talks between staff members should happen in front of customers. It is my preferred one in Santa Monica, if we leave aside the experience I witnessed. read more