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    H&M

    2.6 (99 reviews)
    Open 11:00 am - 8:00 pm
    Updated 3 months ago

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    John H.

    I had a really pleasant shopping experience at this H&M, very good selection of clothes, sales, and the store was very clean. I received exceptional customer service from Julian, that means a lot to me personally to feel welcomed and appreciated in store. Keep up the great work H&M Century City

    This is the hoodie
    Borris M.

    First of all, I've been working in customer service for almost 20yrs and more, when you do a display, you dress mannequins according to visual standards right?!. And second, the new clothing line must be near that mannequin right?! Well we found this new cute hoodie (we didn't know it was our size) till we asked for help, the lady went to the mannequin and said: this is the last one, and what size are you looking for, as we replied "Large" she was this is Large and the last one. So I asked her can we buy that one?! Her reply was no I can't sell it, it's for visual purposes... WTF?! Visual purpose?, it's the last hoodie, don't you wanna make the sale/goal for the day?!. And she walked away... Tips for lady (Sale Rep) next time, make the sale, and if you get in trouble, ask themanager/supervisor: Don't we wanna make the sale/goal for the day?!

    inside
    Jo S.

    I was in this shopping mall for a few reasons, one was that I was missing shopping for clothes in the stores. I'm not crazy about shopping in general, but since February I didn't shop in clothing stores and I don't like to get clothes online. So I was eager to check this H&M location, looking for a skirt, see what they had on sale. They have a certain number of people they allow in the store, which is fine, you have to wear a mask and they have hand sanitizer at the entrance. Also, a few other safety measures in place - one door for entering and another one for exiting which is fine. The store is big, airy, lots of merchandise, some great sales. Social distancing? So and so, you have to watch it, some ladies still get eager to reach an area before you or push you out of the way. Girls can be territorial when browsing those sale racks! Unfortunately you can try things on, so shopping in the store versus online is not so much better. You can see the item for real, touch it, which is better. But since you can't try things on... I get it, but still. I put a skirt over my shorts and apparently you can't do that! I got scolded by a customer service guy. Well, I didn't know and I was trying to figure things out, had to choose between 2 sides. Returning would be a pain since I live further away. I ended up buying that skirt I put on! Can't say it's fun or useful to shop like this! At least I got a deal, the skirt fits, it was nice to refresh my wardrobe after months. Check out was fine, a nice gentleman let me go ahead of him since he had a major return. It's nice to see some kind gestures. I don't live around so I won't be back soon especially since I can't try things on. Otherwise, a decent store!

    Sale rack :)
    Samer H.

    It's very clean store and got a lot salesgoing on , not much sizes left mostly bigger sizes . I just think the style is a little outdated. Not sure if it's because of the pandemic . Place was clean neat , the staff was polite not many in the store it was hard to seek someone to see if they can find different sizes. Over all I think it's ok !! Hope next visit , I ll have a better experience.

    Second cashier has no customer dative whatsoever at
    Shaeda M.

    Stood in line for over 43 minutes while she chatted up the same ppl. There were two lines, the other lime went through two sets in f ppl who were behind us and yet this slow ass does not know what she is doing. Why the F does it take you so long for the transaction with these ppl. Also a fight broke out in the other line as some lady duty her dogs jumped the line but then when someone spoke up she went nuts in the younger girls. Cashiers and management just watched and snickered amongst themselves. Not a pleasant experience. Definitely not a store you want to give your $ to.

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    1 year ago

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    5 months ago

    Miguel helped in my purchase and returned items patiently and got my right size on a coat . Miguel was professional and accommodating.

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    6 months ago

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    3 years ago

    Just got a pair of pants here and there was an actual live roach in the bag with my clothes when I got home. A ROACH

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    3 years ago

    Large H&M. 2 story with a large men's and women's sections. Kids section also. Will be back.

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    Page 1 of 3

    Ask the Community - H&M

    Review Highlights - H&M

    They are just friendlier here than the surrounding H&M stores in the LA area.

    Mentioned in 2 reviews

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    General Quarters

    General Quarters

    5.0
    (52 reviews)
    4.4 mi
    $$

    A friend brought me here shopping on the weekend. located right on La Brea avenue, we decided to go…read moreshopping and then stop for some lunch at Burgers 99. it was great day. I hadn't heard of the shop before visiting, and we went because there was a sale. They apparently had some water damage in January and just had opened back up... and wanted to release some of the damaged and unfinished clothes for discounted prices. First I need to mention that the management and owner were standing outside and greeting everyone, chatting with them. I heard the full story of how this place came about, and the struggles they went through during covid and the rain. Just a great group of people running the shop and you really root for them to succeed. I bought two t-shirts, a sweatshirt and a hat. It has become my favorite pieces of clothing. The shirts are comfortable but thick material, and don't hug you in an unflattering way. They fit so well. I will definitely come back once they have a new round of inventory to check out their stuff.

    This is hands down the best shop in LA. Now, I'm not a Los Angeles native, but the service that…read moreBlair, Miguel and team provide from their warm welcome to their uncanny ability to make you feel at ease are incredible. Come to this shop and not only feel like a local neighbor and friend, but be treated like one and become one. Their curated goods all high value and high quality will be staples in your wardrobe for years. With classic American design they've done an unbelievable job for more than a decade and it will always be a stop I make when I come to town.

    Photos
    Cool interior
    Cool interior
    Awesome Jewelry & Accessories
    Awesome Jewelry & Accessories
    General Quarters

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    Ralph Lauren

    Ralph Lauren

    3.5
    (84 reviews)
    1.2 mi
    $$$$

    I am not sure if the employees are commission based or not. If they are commission based what's…read morewith the attitude and looking down on customers? I walked in the store knowing I wanted to buy a sweater. I walked up to a male employee he ignored me so I asked another employee for a size. She called over another employee. She was an older employee and was very nice, friendly and patient. She even made a suggestion regarding the size which I appreciate it. Her suggestion helped m pick the right size. I visited during Christmas/ New Years time; therefore, they were offering hot chocolate and cookies. Hot chocolate was a nice gesture and perfect touch for the cold weather. For value, I would say bags and clothing items are expensive, but worth it. Since quality is better and worth the price. I gave four stars only for the outstanding customer service by the lady who helped me. Otherwise my rating would be one star.

    RALPH LAUREN - RODEO DRIVE…read more Walking into this store felt like stepping straight into that horrifying Pretty Woman scene. The energy was immediately cold and unwelcoming, like we were being sized up the second we walked through the door. Nil, the CSR, was dismissive & refused to serve us. Instead of a luxury shopping experience, it felt uncomfortable and honestly a bit demeaning. No greeting, no effort to assist--just an unmistakable vibe that we didn't "belong." For a brand that prides itself on timeless elegance and hospitality, this location completely missed the mark. Rodeo Drive has no shortage of high-end stores that actually know how to treat people with basic respect. I'd recommend spending your time (and money) elsewhere.

    Photos
    Kids section
    Kids section
    Ralph Lauren
    Ralph Lauren

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    H&M - menscloth - Updated June 2026

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