I love this store , I am a regular client and I have been shopping there for many years ! Thank…read moreyou for Great customer service , they never disappoint me ! I want to compliment all the employees and managers at Victoria gardens location , very friendly and helpful which eases my shopping experience not to mention the good deals! Today I would like to mention Sisi , she always greets me and helps me find my individual needs , I can tell she loves her job and does it from her heart every time I visit the store she is ready to help and advices me with the latest trends , types of fabric colors and styles , she is literally my Personal stylists I love her vibe always happy and friendly !

We walked in and found a few things that we liked. Two dress shirts and a pair of jeans for my…read morewife. We went to pay and told the cashier that we saw online if we gave our phone number we would get 20% off. She said that only works if you open a card and they didn't do that here. So we left. My wife then went online and gave her number and got a coupon for 20% off. So we went back and talked to the same cashier "Valeria" who seemed quite irritated to see us back and I guess wasn't happy that we had a coupon. She came across as rude and clearly didn't want to be there yesterday. I hope she has a better day next work day.

So I heard back from A. regional manager named Sara. I get the typical well we will talk to our…read morepeople in the normal BS. But they still don't understand the frustration and expect me to go walking back in like as if nothing happened. I asked the simple question of what incentive is there for me to want to go back to DXL? I have not received a response and that was the other day. You are your guess to want to go back there needs to be some kind of intensive some kind of reason. I found wrangler brand shorts at Walmart for $20. I can get other brands of stuff that like Kohl's JCPenney's. They offer incentives to go in. The only incentives I've seen from DXL are coupons that you cannot use. It would be like a restaurant that says come eat here. We finally passed our health inspection. You don't wanna go there. And that is the whole situation, that if there's no real incentive to go back there, then I don't go back there. And anybody else that can learn from this good for them. Ghost man, your hard earned somewhere else that it's obvious that they don't appreciate you so go to your Walmart or go to Kohl's cause at all these places you're just a number and not a person.

Selection was awesome, service not so much. We had one gentleman help us - super helpful,…read moretalkative, polite. The lady who rang me up was the total opposite - rude, argumentative when I asked a question about pricing, clearly did not appreciate our business. There is a DXL Outlet not too far from here (LA County)....way better prices and surprisingly, better service as well. We spent almost $400 and walked out feeling like we were not values as customers -- will not be back.

This is my go to !! So many unique items and good customer service. My favorite part they have…read moremotorcycle parking right outside of the store Score!!

I used to love shopping in this store but the loud Mexican music playing is way too much. I will…read morenot return and don't even care to purchase from the brand anymore.

Inside the Ontario mills shopping mall . Park ar the Gap outlet parking lot and take a left . Also…read moreclose proximity to the Saks off 5th. Am Employee greeted each guest as they entered the store . Today I noticed it has a banner with huge discount up to 50% off although I was looking forward to bargain hunting, but I didn't find anything that was in my size .

We LOVE the clothes of Banana Republic and usually, we're happy with the service, but at this…read morelocation of BR Factory at Ontario Mills, the customer service is atrocious. The (Latina) cashier #3425276 here on Saturday, June 29th has the worst vibe ever. She looks like she hates her life and just doesn't want to help anyone. Her face is frozen in a permanent frown..... and her actions/ demeanor is NOT FRIENDLY....and definitely not helpful. We were chitchatting with her and trying to help her smile but NOPE! she just stood there looking constipated and angry. It totally made our shopping experience so sour. Hey BR! You need to re-train your sales associates to KNOW how to properly serve and practice the polite customer service you're known for. This branch needs RETRAINING stat!

great staff!! but they are so understaffed and underpaid!! they all need a raise and need to hire…read moremore people!!!

Went into this location today to complete an exchange. When we first arrived we said hi to the…read moreclerk, and asked her how her day was going? She responded with "I wish I could clock out" we proceeded to inform her we needed to do an exchange for a bigger size and she responded with "if you can find it" we proceeded to look for what we were looking for. Unfortunately we were having no luck finding something we liked and when I went back to the register, the original clerk stared at me , until another clerk asked me "if I was ok? When the original clerk said the best she could do was give me store credit, that's when we proceeded to look for something else. I couldn't believe the service received this visit as this was NOT what not the service I received on my first visit. The exchange/return policy is small at the register which I originally didn't notice. Horrible customer service! I will not be shopping at this location again. Don't waste your time in this specific location. I would have rated a zero but unfortunately I had to put one star rating.

I find what I need for my grandson. Always good prices and excellent quality. I love that they…read morehave different items for every season

If I can give zero stars, I would. Customer service at this location is horrendous and the…read moreemployees are disrespectful. I was standing in what I thought was the checkout line considering that I have never been to that location before, and the whole entire time that I was waiting 5-7 minutes or so; the male cashier glanced at me multiple times and not once did he let me know that there is an actual checkout line on the other side of the display. (Which mind you, you wouldn't have seen unless you walk to the other side of a display) As soon as the male cashier became available, I walked up to him, he points to the left and tells me that there's a checkout line, which he failed to tell me in advance and services another customer instead. Of course, frustrated and upset, I walked over to the other side of the display and then he calls me up now to check out. At that moment, I told him that he could have been courteous and let me know that there was an actual checkout line instead of telling me last minute. Instead, he gave me a poor excuse for not letting me know. I also explained to him that I was trying to reach way above the shelves that were out of reach and the female employees on the floor also didn't assist or bother to help when I asked them if they had a jacket in a certain size. Instead, the female employee told me all the sizes were out and that was it, so then I asked her if she can move the rack of clothes that she was stocking to be moved aside so I can be closer to be able to grab the jackets from the shelves up high. The male was rude and so was manager of the store, Staci. Staci was extremely unprofessional and rude considering she told me directly that it's a matter of how I speak to the employees, when I was not being rude at all. I was letting them know that if a customer needs assistance, then they should be aware of the situation and be courteous. Once I asked for her name before I left, she told me her name with a smirk and said to go ahead and report her. I hope the GM of this location addresses Staci's terrible behavior as well as her male coworker that also worked at the cash register with her and rectifies this problem. I would advise against visiting this location unless you want to be talked down to. I hope no one has to experience this type of bad behavior and poor customer service from the employees of this location.

Hector is an amazing employee !! I called all the way from…read moreSacramento to see if items were in stock and he went above & beyond for me. Had items at the counter for my husband. Give this man a raise. Told him we will definitely be back to shop with him and he knows his products well. Love shopping at TR, quality of material last and is good quality made. Thank u again Hector !

The employees were so helpful! Everyone greeted you and had a smile, they helped me look for…read morespecific jeans. This store is so lit!

This is the fourth pair of Vans I got that still don't fit right. And they won't exchange them…read morewithout the box. The store and the staff was good tho.

As a Rancho Cucamonga native, I've been coming to Victoria Gardens since the day it opened -- back…read morewhen this whole area was dirt and construction fencing. I watched this mall get built. I even worked retail in this exact mall when I was 19 at Journeys. On top of that, I've worked for Nordstrom, Bloomingdale's, BCBG as a personal stylist, Aldo, and Stuart Weitzman, across Glendale, Sherman Oaks, Canoga Park, and Rancho Cucamonga. I've also styled fashion shows throughout Los Angeles. So yes -- I have plenty of experience with real customer service, retail expectations, and actually treating customers like customers. Which is exactly why this Vans location is always such a disappointment. I stopped in with my husband and daughter so she could quickly try on a pair of shoes. I asked for help immediately and was told to wait -- fine -- but then I stood there for about five minutes like I was waiting for someone to acknowledge my existence. When an employee finally came over, I asked for a simple shoe size. Instead of helping with that, she dove straight into a hard sell on socks like I had wandered into a sock convention by accident. I politely declined -- because again, I was just trying to confirm a shoe size for my kid -- and her attitude changed instantly. Suddenly I'm getting the annoyed tone, the energy shift, and then she walked a few steps away to complain about me to her coworker... while I was still right there. No "thank you," no basic courtesy, nothing. Just rudeness and an unnecessary attitude -- not exactly the experience you want your 10-year-old to see while shopping with you. On the way out, the first employee reminded me about their "buy one, get one 50% off" promo. I let her know that online is 30% off plus rewards, so the in-store "deal" wasn't actually a deal. You'd think that would be obvious. Between the pressure to buy, the attitude, and the lack of even the most basic professionalism, the whole experience was uncomfortable and honestly embarrassing -- and not for me. After years of similar issues at this location, today officially sealed it: I'll keep buying Vans, just not from this store.