José Idrovo Bravo is the best tax advisor they had. When he left, I was só concerned. I was finally able to find him In another company - Tax Beyond. read more

Been dealing with the IRS since January of this year. Still having issues and H&R does not answer emails and show no sense of urgency. If I want something I need to call their call center and re-explain my issues. I find the customer support poor. read more

My tax preparer (Ellin) was not trained properly and did not provide me with a maximum return. She failed to ask many questions (that I was asked by a free preparer the following year). I called and complained, asking for my prep fee refunded & the manager ghosted me -- not one reply from him, Ricardo Alejos. Shameful and unfair, do not use this H&R Block storefront. I will be chasing this with corporate, F- read more

I was appalled of the service that I got here. The first question I got from Howard was "Why did you cancel yesterday? Why did you only book a fifteen minute session today?" Well, I was in the Emergency Room yesterday, so that's why. He scoffed at my response and he also took his mask off- I'm fully vaccinated, but it was still really weird that he did this. I asked him a couple questions and his responses to almost everything was "well, I don't know:" or "google it". I cannot believe he said that. It's my first year doing taxes solo and I know that I will never go back to HR Block. Avoid. read more

Thank you H&R Block for telling us where Octavia Flippin is. We have been with her for 13 years. Unlike my hair salon who wouldn't me where my stylist went, the Block stepped up. Thank you so much. She is right across the street. Tax and Beyond 2911 N. Ave read more

My husband and I came to this location to file our joint taxes. We arrived a few minutes before our appointment, then had to wait an hour because they were behind. During that time, a few more customers showed up for their appointments. That was the first red flag. The associate we worked with was friendly and seemed knowledgeable. Unfortunately she was the only seemingly competent person in that office. Ten minutes into our appointment, another associate came scrambling over and plopped her paperwork on top of ours. I could see her customer's personal info so there's a privacy concern right there! Good thing our rep was fast and grabbed her paperwork so it wouldn't get mixed up. The frantic woman admitted to not knowing how to file her client's taxes, so our rep had to halt our appointment to help the other employee. She was gone for a good 20 minutes while we just sat there. We continue on and everything was moving along until an angry customer came over to pull our rep aside. He was frustrated with the incompetent woman. Once again, our rep had to leave us while she helped another customer. The whole experience took almost 3 hours because of these delays. I understand they may have been short-staffed, but the other woman couldn't even do her job, so it was basically one associate going back and forth. Months later, we get a letter from the IRS stating that we owe money because our taxes weren't filed correctly. Awesome. Not only is this place unprofessional, but they are completely unorganized. This was our first experience using H&R Block and it's our last. read more

Jose is the absolute best. This is my 3rd year working with him and his knowledge and expertise has been top notch each time. My taxes are a little more complicated than I feel comfortable handling on my own, and Jose has been great at explaining the process and why certain forms are necessary. I've even brought him an IRS challenge from a previous year (when someone else did my taxes) and he was able to correct the issue with no problem. Jose asks a lot of questions to ensure that the guidance he is giving my husband and I on how to file is relevant and to ensure that we would get the best return possible. At the end of our appointment, Jose made sure to ask us questions about our future so that he could give us advice for the upcoming year and years to come. I can't recommend him highly enough! read more

No. No, no, no! I've never done my own taxes, someone else does them for me. This year my step-dad wanted to have them done because of a specific reason, so he came here. He was told it was one price, came to find out it was MUCH more. Shady. I'm sorry, I know having someone do your taxes is expensive, but telling someone one price without letting them know about all of these other fees that add up is ridiculous. I don't know a typical timeline for this type of thing, but it's amazing how they were finished the day they were due, leaving my step-dad with little time to do his own. Additionally, the entire process was a hassle. Next year, if my step-dad doesn't do his own, I can guarantee we'll be taking my friend's advice and going with a person she recommends. read more

After dealing with a difficult H & R Block in 2011 i vowed not to bother with them in 2012. Until i found this one with ample free parking. Hell that convinced me, ample free parking. I dealt with Emilia, what a sweetheart, a no hassle no fuss no B.S. A professional. I personally loved the fact she repeated herself twice even three time on certain issues i had questions on. So, her answers are definitely burnt on my mind for next tax season. Ashame i didn't ask her for her personal number so i can take her to dinner. Guess i'll wait next year. read more

My rating is for Ellen NOT H & R Block in general. Ellen was fantastic, knowledgeable, and thorough. She patiently went through our return and advised us on how to respond to the letter to get maximum results. We came to her after the IRS flagged our 2012 return because a DIFFERENT H & R Block employee made avoidable and sloppy errors. Always look up your representative with this company before you arrive to an appointment. In general, I think H & R Block practices shady bait and switch pricing tactics (as others have reported here) and you are NOT guaranteed someone who knows what they are doing. We paid $200, several hours of our time all to have errors in the preparation. Please find out about the individual preparing your return. read more

My wife and I have been waiting on 2019 and 2020 for our tax returns that were prepared by this location and none of the employees can answer simple questions or provide adequate feedback. Their employees screwed up our 2019 taxes so they had to file an amendment of over $8k. Our "tax professional" said it was submitted, yet there is no record of it. She stated they would refund our 2019 tax preparation since it was an internal error. Do yourself a favor and go to a real tax service office. This place is lucky to get one star. Horrible experience and they pass the blame off to everyone else. Do NOT use this place! read more

I had to get a copy of my 2007 personal return. It was seemingly a simple task, but the fact that I had filed an 1040X that year made getting the original return a difficult task. Laura Johns spent a lot of time on the phone and on the computer trying to get it for me. She got me what I needed and didn't even charge me for it. I'm definitely going to be going to her for my 2011 taxes next year. Kudos to Laura! read more

Would give negative stars if I could. I booked an appointment online, and when I arrived there was no record of my appointment. I offered to wait, but the woman seemed confused as to when I would be able to see the advisor. After several minutes, she offered to meet with me herself, but I was hesitant to ask specific questions because I didn't know who she was. She got upset that I wasn't being more open, and when I asked if I could meet with my original advisor she threatened to charge me $100 for the few minutes of her time I had taken. Highly unprofessional and unhelpful. read more

do NOT use SUSAN WEAKLAND at H&R Block. This woman is completely unprofessional and out of touch with reality. Last year, she charged me $400 dollars to get my taxes done and I received a $2,000 bill in the mail last month saying I owed the IRS $2,000! She messed up a portion of my tax return. When I went in to resolve the situation, she insisted that the IRS made the mistake (they didn't) and started to blame me for giving her wrong information last year. She was rude, forgetful, and completely unprofessional. I would NEVER recommend H&R Block, especially SUSAN WEAKLAND again. I used Turbo Tax this year and got my refund on time and it cost me $30.00! Wish I had done that last year. read more

Visit JOSE, Visit JOSE, Visit JOSE!!! I can't say this enough. Jose has been doing my partner's & my taxes for 4+ years. He's incredibly friendly, helpful, and legit. Go to him once & you'll be loyal for years to follow. read more

After struggling for several years to prepare my own taxes with store bought tax software, I was referred to Laura Johns at H&R Block. What a smart move. Laura helped me navigate through the many new forms required due to my changing financial situation over the last two years. She has spent considerable time working on my return outside of the time I have spent in the office. She doesn't hesitate to do additional research to ensure that what we are doing is accurate and complete and legal. I highly recommend Laura's services for even the most complicated of tax returns. read more

GOODBYE H&R BLOCK....... Being a retired senior citizen since year 2013, I was very upset when the tax prep fee from H&R Block for tax year 2015 was over $600 and my net income was $2995. The tax prep fee has gone up considerably, yet my income has gone down considerably and my social security benefit has not increased, I have been a customer of H&R block for over 20 years and have used Ahmed as my tax associate. Sorry to say I will really miss him next year as he is very competent. I left two voice messages to Jon Hart, the H&R Block District General Manager of 2918 N Ashland Ave. Chicago. He has yet to listen to these messages and call me back. Return customers.... are a sign of a good business ethic and they usually recommend other customers....H&R Block seems not to care....so GOODBYE H&R BLOCK, read more

My fiance and I recently had our taxes done at H & R block by a tax associate named Tu Bloom and the service was nothing short of phenomenal. Mr. Bloom has superior knowledge of tax rules and clauses and will find you every penny he can getting you the best refund possible. He is really kind and courteous and sincerely cares about his clients. He will go above and beyond for you and take his time to really build rapport. He got my fiance 10x, literally, what we expected through his thoroughness and diligence to finding money that would have otherwise been overlooked. Highly recommended tax associate, make an appointment today you wont regret it! read more

I came to this place because I needed help. Jose is very nice and helpful and I would recommend him to everyone I know in the future. The problem arose when Jose quoted me with "around $150." After everything was said and done with, the price screen showed up, and it's $403. He then proceeds to say, "Oh wow, I'll have to get that lowered," and finishes up the process. Then he concludes by looking at me, and says, "Well, what do you think?" That's outrageous. He lowed it for me by $100, but only because I asked him to. I made under 13k last year and had two 1099C forms that I had questions about. How my tax bill turned out to be nearly $300 is beyond me. I love Jose. He's very knowledgeable, and nice, but when you tell a client (one that you hope to retain in the future) that his bill will be around $150 in the beginning, and take pride in your 'disclosure policy', and then throw a bill of $400 on the table and frown as if it's a surprise and unexpected, that's bad business right there. I love that he helped me and I love everything about the service, but that last minute sucker punch of a move is the reason I won't be back. I practically begged for him to try to lower it and he did, (Thanks Jose again) but H&R block should have better business practices than that. Let me reiterate something- it's not the cost that's the problem. I'm not a cheap guy and I'll gladly pay for good service. What you did wrong was this: You told me one thing. You provided excellent service, I got sucked in, and then you raised the prices on me without telling me (even mid-way), and then expected me to just suck it in because the situation was too good to be true. Does anyone see the issue here? Good businesses don't do that. I came to this place because I needed help. Jose is very nice and helpful and I would recommend him to everyone I know in the future. The problem arose when Jose quoted me with "around $150." After everything was said and done with, the price screen showed up, and it's $403. He then proceeds to say, "Oh wow, I'll have to get that lowered," and finishes up the process. Then he concludes by looking at me, and says, "Well, what do you think?" That's outrageous. He lowed it for me by $100, but only because I asked him to. I made under 13k last year and had two 1099C forms that I had questions about. How my tax bill turned out to be nearly $300 is beyond me. I love Jose. He's very knowledgeable, and nice, but when you tell a client (one that you hope to retain in the future) that his bill will be around $150 in the beginning, and take pride in your 'disclosure policy', and then throw a bill of $400 on the table and frown as if it's a surprise and unexpected, that's bad business right there. I love that he helped me and I love everything about the service, but that last minute sucker punch of a move is the reason I won't be back. I practically begged for him to try to lower it and he did, (Thanks Jose again) but H&R block should have better business practices than that. Let me reiterate something- it's not the cost that's the problem. I'm not a cheap guy and I'll gladly pay for good service. What you did wrong was this: You told me one thing. You provided excellent service, I got sucked in, and then you raised the prices on me without telling me (even mid-way), and then expected me to just suck it in because the situation was too good to be true. Does anyone see the issue here? Good businesses don't do that. You should listen to people. Repeat customers is how you gain success in EVERY business. Don't quote them one thing in the beginning, then go, "WOOPS, it turned out it's going to be triple what I originally thought. Sorry... credit card please?" PS - Jose Daniel Idrovo is a grade A, 10/10 employee who should get promoted and get a reward for his wonderful service and dedication to helping people. H&R block overall? Meh read more

But he never calls you back for your second reviews!!!! Highly recommend Mr. Bloom! Nice guy and very professional! Mr. Bloom takes the time to thoroughly explain everything. This was my first experience with H&R block and needless to say it was very positive! read more

I have worked with Jose D. Idrovo Bravo at this location for over 4 years now. He has helped me understand the process completely through job changes (I used to be 1099) and multiple moves(Chicago, California and Colorado). He is extremely profession and VERY responsive. I always grab extra cards of his to pass to friends and will continue to use him every tax season. read more

I had another great meeting and experience with Jose D. Idrovo Bravo to respond to a challenge to my 2016 Taxes by the IRS. After preparing the response back in March, 2018, I finally heard back from the IRS in June that I my case was resolved, and owed $0.00. As directed by Jose, I came back to send in an amended IL return. He completed it in a matter of minutes. I expected to have another fair charge for this effort, but he told me this work was part of the original case, and I also owed H & R Block $0.00! read more

This is by far the worst HR Block and tax institution I have ever worked with. They not only employee people that do taxes wrong that result in letters from the IRS, but they are incredible rude. From the front staff to the manager of this location. They also completely lost my files and still have yet to find them. If I can warn you now DO NOT GO TO THIS LOCATION! read more

If I could give negative stars to this place, I would. My husband and I set an appointment for late afternoon half an hour before they closed. We were assigned to a woman who was the WORST that their office could offer. She begrudgingly "accommodated" us and made us feel rushed and like we were wasting her time by saying something like, "oh you're here at almost closing." Excuse me, but we set this appointment DAYS before and the person who set it over the phone did not seem to have a problem with it. Maybe if they told us that their staff wanted to go home early, we would've rescheduled. Anyway, we requested for my husband's W2's and this lady begrudgingly ordered it online from the IRS website. We were planning on asking her for other services but since she felt we were inconveniencing her, we just decided to go to another H&R Block next time. But wait there's more. Two weeks later the requested mail from IRS arrives and it is NOT the W2's that we requested. Maybe she wanted to get rid of us real quick. We need those docs and now we have to find another place to request them, slowing us down. AVOID THIS PLACE. The only good thing is they didn't charge us or else I would be demanding a refund because this woman was just plain RUDE AND INCOMPETENT. read more

I would like to make a recommendation for Laura J. at H & R Block at 2918 N. Ashland Ave. I have seen her for two years in a row now. I was referred to her the year before last (2010) by H & R because my own beloved, longstanding tax preparer had gone and retired on me. But I am not disappointed with her replacement. Much like my previous person, Laura is not another ordinary tax preparer just interested in crunching the numbers. She's much warmer than that --she takes her time and her interest and she listens. It isn't just about the bottom line, it feels more personal, as productive business or professional relationships almost always really are. And equally important, she appears knowledgeable and thorough. She can answer all of my questions (and I have a lot of them) with patience and honesty and even if she has to give me an answer that I don't necessarily want to hear. I would be comfortable calling her with other related questions if the need arose, and not feel as though I was bothering her. In general I have gone to H & R for many years and I have almost always been completely satisfied with their services. I have had two long term relationships with tax preparers that I randomly connected with there. I recommend you give Laura a try this year to help you sort through the dreaded headache of income tax filing. read more

I had the absolute pleasure of working with Jose Daniel Idrovo Bravo at this office. He was so professional and reassuring about my tax circumstances. I was so concerned about my taxes but Jose made sure to explain everything on what needed to be done. I plan on having Jose do my taxes if he is available. Also I was at the H&R Block on Milwaukee and Fullerton and Samantha who spoke to me at the front beak was very sweet and helpful. I plan on sharing my experiences with my collegues at work. read more

Omg, thank God for H&R Block. I thought I owed an absurd amount of money on my taxes and was overwhelmed because of my complex, multi-state situation. But I went into the H&R Block on Ashland (there was no wait, and I was greeted by a friendly employee right at the door), and Jose saved me (and my wallet) big time. I got a big refund. Jose was friendly, professional, and spelled everything out for me in a simple, easy-to-understand way. I'll definitely recommend going to this H&R Block to my friends. read more

5 stars for Jose. He was knowledgeable and patient. I usually do taxes on my own, but this year my taxes were complicated and I decided to give HRB a try. Pleasantly surprised by how good Jose was, will definitely go back next year. read more

I don't write reviews but kinda had to in this case. My tax preparer was a nice enough fella, but $230.49 for a relatively easy 35 minute preparation? Never, ever again. I feel violated. read more

I was in a crunch to get my return done. I traditionally do them myself but thought with a more complected tax situation this year it is better left to the professionals. My representative Ellen was very good, I just would not come back to an H&R block if given the chance. The pricing is definitely bait and switch style despite them "disclosing" their pricing at the beginning. I had my return rejected and had no communication disclosing that information to me. I did end up getting things resolved in time however it was at the dedication of some of the staff that works here. The staff works very hard for sure but I would recommend going to a private CPA or another tax service in the future. 2 out of 5 stars because the individual location was run well but still not a positive experience. read more

probably the biggest mistake I made all year was going to H & R block to have my taxes done. They were incredibly slow, unhelpful and the people had NO IDEA what they were doing while dealing with my file. And I'm STILL currently trying to fix the mistakes they made which is costing a few thousand. DO NOT GO THERE if you want to have your money dealt with properly and efficiently, H& R is the very last place to go if you are absolutely in dire need because you will regret it forever. I will NEVER go back and I've done a good job of letting other people of how poor that place really is. read more

the service was terrible, the rate's were almost like rape, it took them almost 2 1\2 months for a refund