It's odd. I just recently left this office and transferred my account to another Allstate agency…read moreand now Yelp is asking me to review them. When Mr. House was active (I'm not sure, but I think he's retired or semi-retired) I loved this location. Emails were responded to promptly. Any phone conversations were pleasant and easy. In the last few years, every single time I have even a minor question - the agents treat me like I'm a pest and an idiot for calling in. I started emailing since I felt like that would be less bothersome. But after a week with no response to my email, I called. When I mentioned that I'd emailed, agent told me 'they have other customers / I'm not their only customer' and that he 'hadn't had a chance to respond.' Keep in mind, all I said was, "I'm sorry to call, I know how busy yall are. So I emailed you but didn't get a response." The last time I called in - I just wanted to check to make sure none of my discounts had fallen off because my premium had increased. My cars values have decreased. I haven't had any accidents. I expect my premiums to go down or remain the same. This is something I typically did, if I noticed an increase (back when I had Geico and also with USAA). Agent was very snappy. Said that ALL insurance companies had an increase and Allstate's was lower than the national average. He also advised me that my increase happened two months prior. (Why does it matter if I waited two months to call?) When I asked him if he was telling me that I can't call to check if I notice an increase, he said 'that's not what he was saying.' He did eventually tell me that the low mileage discount isn't on one of the 3 insured vehicles. It should have been. Since this car is parked over 5 hours away and not being driven. I was never told that I needed to provide a photo of the odometer / proof of the mileage - every 6 months or so - to get the low mileage discount. NEVER. Every conversation I have with them was just so ARGH. It seemed like they were deliberately impatient, abrasive and condescending. I'm old. I get it. But I don't feel like I'm at the age where I get easily confused. Nor do I feel like I have early onset dementia. But these guys had me questioning it with the way they handled me during every phone call or interaction. Lol. I think you'll love them if you're the right demographic. I was considering leaving Allstate entirely, but because I have a very nice original home policy, I opted, instead to switch offices. They are pleasant, responsive (both via email and phone). I only wish I'd left this office sooner.

Dealing with Steve Langston, the senior insurance agent from this insurance agency for nearly more…read morethan 6 years is the best experience ever. Steve has always being very patient over the phone and is knowledgeable of answering my questions thoroughly. It has always been painless dealing with Steve and his team member. I would continue my service with Steve, and also recommend Steve and his team to all Yalpers!!

Chetan did an outstanding job assisting me with an urgent tax amendment for a dependent claim…read morerequired by a college for in‑state tuition eligibility. His expertise was evident from the start--he grasped my tax situation instantly and completed the amendment quickly and accurately. He also provided insightful tax‑saving recommendations. Chetan is a true professional and I highly recommend his services.

Been using Chetan & his team for over 10 years - these guys are the real deal! They bring in…read moreoutstanding experience not just in tax accounting but overall financial planning as well. They've been so helpful that I've referred several of my friends, who all equally enjoy working with him too. Well done Chetan and team!

Wanted to write a review as last year I went to try to amend a tax year as IRS was charging me 20k…read more Nevin was awesome and she quickly helped and assured me I did not have to pay anything. This will be my year to year place to go do my taxes as I went again to Nevin and her expertise is top notch. Thank you so much for your guidance on how to save and get the most out of your tax dollars.

I should have known better. Last years taxes did not go well. For years before that I have always…read moredone the online review and pro review. It has always been worth the money but something has changed. I had to catch an error that the online pro made. Two years in a row now. I am told that there is a software error and they have to fix it. It went from me getting an 11k refund on state taxes to i owed 525 to now they are telling me i will get a 300 refund. I tried calling the national number to just get my money back because i dont trust them at all anymore to get someone in a call center that hardly spoke english, she refused to transfer me to a supervisor or anyone else for that matter. She first said no supervisors are available, then she said well they're in a meeting, then she told me i would need to call back. i call back and the same person answered the phone! again she refused to transfer me to anyone else to talk to. I have never been so disgusted with a company before. How can a company the size of HR block not have a supervisor covering a shift, or the ability to transfer to another representative. I want my my money back!

wonderful people wonderful company…read morealways work with you to make sure your loan goes thru

This company knows absolutely nothing about customer service. Their "manager", Tammy, is…read moreobnoxiously rude and unprofessional. I highly recommend you find somewhere else for your needs. Additionally, they won't stop spamming my personal address with their marketing to receive a loan, when I have asked them SEVERAL TIMES to take my name off of their list.

I would like to express my sincere appreciation for the way Stearns-Montgomery handled my case with…read moresuch dedication and professionalism. I truly value the support and all the effort the team put into the process. Thank you very much for excellent work. I would only suggest a small improvement regarding the billing process, but aside from that, I am very satisfied.

We tasked Judy with a nearly impossible task, and she was innovative and aggressive on our behalf…read more Judy is a fighter, a winner, and an ally who knows adoption and juvenile courts better than anyone. I recommend her with the highest praise I can possibly give.

Grayson service and support goes above and beyond all other providers. He proactively communicates…read morethe best fit for your needs, he is consistent, reliable and friendly...everything and more you would want in a credible agent!

We waited two months to get a response from our personal agent. Called twice with no response…read more Called corporate to try to get in contact with this particular state farm. They never called us to try to help us in anyway. Come to find out they changed one of the plans on our cars and didn't even tell us about it. We were being way overcharged. That might not be their fault directly but they should've been more involved with our Account. There's no reason for this kind of lack of communication.

John has done my business and personal taxes for 30 years. I have sent family and clients to him…read moreand his team. Never a problem or issue. great company and great family.

I have been going to The Tax Shelter for 12 years, John is a pro, I all ways owe and I all ways…read moreknow about what I owe, before I go which everyone should know about. They have been great to me and I would recommend going here 10/10

Scott Curry and his sales associates were not only extremely helpful and informative but pleasant…read moreto speak with. They informed me of possible policies that could be to my benefit and discounts that I was eligible for. Overall great experience with this team!!