My pup had his teeth cleaned and he lived through it! They always take care of our pets during…read moreemergencies and regular visits.

I used to love it. No more unfortunately. I do not like the "new young" vets. Little compassion,…read morevery condescending. Also, I felt like my baby was a "box on a conveyer belt" to them. Sadly, I never give bad reviews but felt this was needed.

First off, I want to say I did not have a problem with most of the staff and I felt like my dog got…read moregreat care. My issue is that I asked for a quote on my dogs teeth cleaning procedure. I received a quote of around $550. The person that gave me, the quote said that it could be higher based on teeth needing to be pulled, which I understood. Once the vet had my dog under anesthesia, he did call me and tell me that there were eight teeth that need to be pulled. He said he was kind of alarmed by that, but I told him to go ahead and pull the teeth. He talked about x-rays and filling some pockets with a material to help further protect the dog from gum, disease, and teeth issues. My exact words to him were just pull the teeth for now. To my surprise when I picked up the dog, the bill was $1500. I spoke to the vet and another employee about my bill. They gave me a $70 credit. I do not feel that I should have to pay for the x-rays or any fees associated with filling the pockets. The teeth extractions amount of to $600. At the most my bill should've been $1200. Lesson learned. Going forward, make sure this office sends you a text message with the exact cost of anything that will be done to your pet. In my opinion, that should be a standard process.

Took my dog to have eye surgery here. He came out looking good. He has his regular vaccinations…read morehere, and they do just fine. Lastly, I was taking him to be groomed here; they do a decent job, and the price is very reasonable. However, I now need to look for a new vet for two reasons. (1) I looked at getting his Simparica trio prescription filled at Chewy because, frankly, they are cheaper online, and almost immediately after, Westside sends out an email that they will not be allowing you to get your prescriptions filled elsewhere because (my paraphrase: they insist on getting their beak wet.) (2) After they've precluded me from buying online I tried to buy 6 months of my dog's meds here last week, and they gave me a box with 3 loose pills (still in blister pack, but torn apart) rather than the sealed manufacturer's box of six that I'd paid for. I balked, and I was given the sealed box of 6 pills I'd paid for. At issue #1, I was disappointed. There's a reason we don't allow human doctors to sell medication, because we are trying to avoid a financial motive in prescribing. While we don't legally require it for vets, it seems Westside specifically INSISTS on wanting a financial conflict. However, it's at #2 that I'm well and truly alarmed. Mistakenly giving me a 3-month supply versus a 6-month supply could just be a silly error. One would hope that when filling a prescription, there would be some attempt to verify, but why was this box clearly not factory sealed? If you're going to tell me you can't pass along prescriptions to other outlets because you don't trust them, you had better be cleaner than Caesar's wife. Which means you're not trying to sell people loosies.

Love this place. The dogs cringe a bit when they go but they always seem to be ok after. I guess…read moreit is a dog thing! The staff and doctors are professional, helpful and really caring. I certainly am a big fan of this place but then again I am not the one getting shots!!

Took my cat in for a nail trimming. everyone was very nice and friendly. Didn't have to wait very…read morelong and my cat was done and ready in a short time.

I can't speak highly enough about the care my dog has received from the staff at Pine Valley…read moreVeterinary Clinic. After getting the run around for months from a very highly regarded clinic that's much closer to our house I started calling around. From the jump PVVC was the first place that didn't make me feel like getting someone on the phone was an inconvenience. My dudes ears were extremely infected. It wasn't enough to qualify for an emergency, but needed to be addressed quickly. They got him in the same day and treated him with so much kindness and care. It was great. We had our follow up today and was met with that same level of care. I'm not one who has a lot of triggers, but I was asked before his vaccinations if I needed to leave before they got out any needles. That meant a lot to me. They care about their humans as much as the pets. Even though it's out of the way, I will continue to support Pine Valley Veterinary Clinic because honestly, they provide a level of care I've barely recognized in hooman hospitals.

We were treated with kindness as soon as we walked into the clinic. Our Pekingese, who was a…read morerescue, can be very shy and timid at times, especially in different environments. The staff knew his history and made sure he had plenty of treats and love. Dr. Ben Ealing was wonderful. Very knowledgeable, kind and actually took the time to answer all of our questions thoroughly. Excellent experience!! Recommend this clinic to all.

The vet is great, however her office staff is terrible. Very rude (put me on hold while I was still…read moreanswering her question) and acts like they are doing you a huge favor by seeing your pet. Too bad the office staff doesn't reflect the same values as the doctor. And yes, this has been my experience pre-covid.

I went here for 14 years. I used to go to any of the 3 vets on staff. Then to Dr. Couch…read moreexclusively, as the other two retired. Things have changed over the years. The staff did not seem as friendly, almost stressed and just not happy. The new vet that started had no regard for my budget and ordered $300 worth of tests on my 17 year old dogs wellness check. Didn't even talk to me about the cost, I found out when I was paying. They have lost my trust. Based on personal recommendations, I have chosen another vet hospital and could not be happier. It was hard for me to switch because Dr. Couch is a really good vet and I had gone here for so long, but based on her partner and the techs, it was in the best interest of my pets and my pocket book to take my business elsewhere.

The staff was very friendly and made my already anxious dog feel very comfortable, especially with…read moreit being her first time there. They were even able to fit her in for a last minute appointment no problem!

Dr. Gupta is amazing and enjoyable to work with. I have been with him for over 20 years now.read more

Everyone's so friendly, and they've taken great care of our dog. We won't go anywhere else.read more

Ok. This veterinary office replied to my complaint. Such a lie from them. They said their reason I…read morewas told not to come back was due to me asking for my dogs health records. Not because I told them their prices were too high. I asked for records because a new groomer had to see them. And in fact on the records they stated the reason for me and my dog to not come back was because I told them I their prices were too high. So this proves they are lies and this office is rude and not worth my money or putting my dog in their care. They are not the only vets in town. They need lessons on customer service.

they really care about animals and I like it because when you loose a animal to death they honor it…read moreto purdue vet school thank for taking care of my cats.

I finally found a vet that cares about the animals and their parents. They offer excellent quality…read moreof care and they don't price gouge.

They have taken care of our cats for 25 years. Very kind and compassionate. Currently treating…read moreour Saucey for severe asthma, and always have an option for different treatments. You can tell they really love animals and understand that bond we share with our fur babies.

Always take great care of both our dogs. Everyone is great and treats us well. When we call with…read moreconcerns they listen and ask the nurse or doctor if they can't. I will highly recommend them to anyone