Original Review: Ryan, the technician, did a great job…read morereplacing my water heater on August 8, 2025. The one star is for being charged twice, once for $1156.56 at 1:15pm and then for $1099 at 2:13pm on August 8th for a water heater that was supposed to cost $1099, and for being gaslit by two people after calling twice to report the double-charge and sending a photo of a screenshot of my bank transactions clearly showing that I was charged twice. On August 8, 2025, at 10:35 am, a technician from Greater Pittsburgh Plumbing was dispatched to my home for a leaking water heater and suspicion of leaking pipes due to some water damage to ceiling tiles in my basement. I paid the dispatch fee of $59.00 from my checking account using my debit card on July 18, 2025. Thankfully, the water damage was old, so I only needed a replacement water heater. I agreed to have my water heater replaced for the price of $1099. The water heater was replaced, and Greater Pittsburgh Plumbing charged my debit card for $1156.56 at 1:15 pm, which was the time that the job was complete. I thought the total may have included the dispatch fee (I forgot I paid this in July) or tax, so I wasn't alarmed that the charge was $56.56 over the $1099 price I was quoted. Then, my card was charged again for $1099 at 2:13 pm for one gas water heater that was supposed to cost $1099. Because both are pending transactions, I was directed by my bank to contact the vendor. When I called, I was gaslit by two different people, who told me I must be mistaken because they don't have the capability to double-charge, blamed my bank, and suggested I dispute the transaction as my only recourse. I called Greater Pittsburgh Plumbing at 2:36 pm, as soon as I saw that I was charged $1099 as a second charge, and spoke to Madison, explaining that I had been charged twice for the water. Madison proceeded to gaslight me, stating that the company can't double-charge and requested I email a picture of my pending transactions. I emailed a picture of my pending transactions, as requested (see photo). Hailey, who answered the second time I called, confirmed that she received and could view the picture, but still proceeded to tell me that Greater Pittsburgh Plumbing cannot double-charge me. She then blamed my bank and told me I could dispute the transaction. I informed Hailey that the transaction information was identical for both charges. I filed a complaint with the Better Business Bureau. I will update my review if the BBB complaint is addressed by Greater Pittsburgh Plumbing. Update 8.15.2025: Greater Pittsburgh Plumbing addressed my BBB complaint and refunded the additional $1156.56 charge on August 13th. I am thankful that they addressed this mistake promptly.

We previously used GPP for a simple sink repair. This time, we used them for two toilet…read moreinstallations and a bidet attachment install. The techs were very nice, especially the younger apprentice who came and made our dog much more reassured, as he sometimes gets nervous and barks incessantly when strangers are in our home. What we didn't like was the fact that we were automatically entered into their $97/year "savings" program. When we questioned why our receipt didn't reflect the alleged discount, we were told that firstly, our tech entered us into the savings program to save $300. We asked why the total didn't reflect that and were told that the discount was taken out on the receipt, yet they don't show you what it is. If that is true, two toilet installs, a valve replacement and bidet attachment install was nearly $2,000. It also took 5 days to receive the said receipt. Overall, we'll be looking for another, more affordable plumber.

We called for a gas line removal and capping. I called at 1:22 and left a voicemail. He called me…read moreback at 1:31 asking when we needed service. He was at our house at 1:42. Less than 15 minutes later! I couldn't even believe it. He quickly looked at the pipe, let us know what needed to be done and completed the entire project within 20 minutes. He was super friendly and professional, he let us know if we have any problems or need anything else (we're doing a full kitchen renovation) to let him know. The cost was less than we expected to spend and we couldn't be more happy in the timely manner that this was done. I thought we'd have to wait days for someone to come out! We will absolutely be calling them again if we need anything else.

Not honest. Never finished job. Not a good business to work with. Disappointed how they handled…read morethe project. Very shady. Left a bigger mess then we started with. What a nightmare. I would not recommend these guys to anyone.

I would never use this company based on the behavior of one of their employees. Someone in a…read morecompany vehicle regularly sits outside residential homes blasting music at an extremely loud volume for hours, including late at night. It's completely inconsiderate and disruptive to the many people who live here. This isn't a one-time issue; it's a repeated pattern. If this is how employees act while representing the company, it seriously calls into question their professionalism and respect for others.

Recently had a experience when they where working at apartment business. They where great at fixing…read morethe plumbing. Before they came there was a leak, built up, cloggs. Just horrible things they where on the property. one to three business days and I was satisfied with their services. Keep up the great work.

Made an appointment with South Hills Heating & Plumbing, Sussex Ave, about 2 hours before…read moreappointment (after I made sure I was home all day to be there) he cancelled. Said his worker up and quit on him. (He only has one employee). He would be interviewing & up and going again soon. So 3 weeks later, made another appointment. Same thing, sat home all day and about 2 hours before he cancels again. Said his new employee had to leave work early for some reason. So, after TWO cancellations, you would think he would say he will just come himself. No, instead has the nerve to ask do I want to set up a third appointment! Don't bother with this "company."

Disappeared after initial visit/estimate even though we showed interest/approved their estimate/…read moreservices.

Quick response, nice knowledge people. The negative reviews look like they come from people with…read moreunrealistic expectations that don't know what the going rate is for plumbing problems. I had leak into my basement from upstairs bathroom. They fixed large drain that ran outside, had to remove toilet. Reasonable price in my opinion for a rather big job.

Please do not use this company If your plumbing is older,…read morethey take advantage of that. We paid 470 for stem replacement in our shower knobs as they were not shutting off He repaired it and then said there's no warranty on his work after the fact! Well, the knobs wouldn't turn off after only 3 uses I called back, all I got was Nick re reading the receipt, over talking me, then accusing me of over talking him! Wow, horrible customer service

The most honest plumber ever. I had a water leak in one of the second floor bathrooms that…read moreflooded the living room. I call Orlando Plumbing which is a local firm to get a estimate. He checked the bathrooms and after a few minutes told us it was a tub fitting that was loose. $65 and that was it. He tightened it and in 30 minutes gone. We used him again after a couple of estimates on installing two gas lines. Roto Rooter was $500 and Orlanda was $350. I used him again for a water line to a new sink and again the best service and price was excellent. He does everthing. Very professional. Doug S Gibsonia PA

lots of calls to get them here, then sloppy, careless, incomplete work. when errors are pointed out…read moreto them, it's always "it'll be ok." they aren't bad as people, but they are definitely uninspired as plumbers.

A couple of weeks ago I was having 2 plumbing problems that I thought were unrelated. Hot water…read moretank went on me then master shower started leaking steadily. I called Warhold when I couldn't get other plumbers I had previously used to come and look at shower. Office staff was very friendly and said could get someone out today to look at my plumbing issues (which appreciated as others I called couldn't get out until the following week). I received a text from Warhold introducing the plumber who would be coming to address my issue (Santino Fraino). It included a picture of him and a brief profile, so I knew who to expect when they showed up. Santino and Carson did show up in the time frame advised and listened intently as I explained my problem. When they entered my home the first time and every time thereafter, they did use shoe covers (which I appreciated). Also, Santino took the extra step to advise me my issue with the shower and hot water tank could be tied to high water pressure at the house as he had addressed a similar issue in a house close to mine earlier that day. He did the water pressure test with me present and explained the high pressure was the root cause of the issue and all was needed to fix the shower and more importantly the high water pressure to ensure I have no other related plumbing issues. They did offer to come back to take care of the hot water tank, but I already had another handyman scheduled to come out to replace that. 3 weeks later and no further plumbing issues and shower has been fine since their repairs. I appreciate Santino and Carson's efficient work and straightforward and honest explanations on my issue, recommended solutions and work done. This was my first time using Warhold and I would recommend them to family and friends and will use them again.

I was very pleased with the installation of a new furnace from Warhold earlier this week. Jesse…read morefrom Warhold was out very quickly on the day that I had called. He assessed the situation and offered several options and we found that the best option was to replace my furnace. He was able to come out the next day with Tyler and install a new furnace that morning. I am very pleased with the high level of service and professionalism. Warhold even offered financing. I highly recommend them.

Iron Dog Plumbers are the only Plumbling company I will use as they are experts at a reasonable…read moreprice. My water heater and broken garden hose flooded my basement. Jim and his crew were honest reliable and hardworking to not only help me replace my water heater but help me manage the water issue. He went upstairs and carried to fans down to the basement!!. Great guys, great service!

Jim is Straightforward, helpful, easy to work with, responsive, and has reasonable fees.read more