I have been in pain for the last couple of months. I had a kidney stone along with a stent to help. My whole body has been hurting and they reuse to see if anything other then the Stent. It normal for to be on a level 20 and constantly in pain. I hate this hospital so much. I just have to suffer in pain. No doctor with listen to me. read more

Very very poor with appointments and timing required... and they always have some bull-shit story why. Would not recommend read more

Hackensack University Medical Center - Medical Centers Near Me - Hackensack, New Jersey

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Sadly I have to agree with others about the ER at HUMC Hackensack. I went a little over a year ago because my urologist works out of there and I felt like I had another kidney stone, which I did. The place was mobbed and instead of getting a private cubicle they put me in the hall next to the staff's desk, where I had to listen to them talking about personal issues. Many other patients were also in the hallways so there was no privacy, and I overheard everyone's diagnosis and people vomiting....very unpleasant. So many staff talked to me I lost track of who was who. I had to wait a long time to get an u/s of my stomach and was given no food for the 7 hours I was there, and there was no place for my husband to get food either. My nerves were shot by the time I got out of there. I also didn't like I had to use valet parking. read more

Super clean and friendly hospital. Every staff member I've encountered was extremely helpful and polite. The entire building is suited with hand sanitizers every so many feet. Also, the food cafeteria is equipped with many food options with a lot of healthy alternatives. You will not be disappointed when it comes to feeding your hunger. They also have valet parking. read more

My husband just received a kidney transplant operation at this Center. From the notification of an available kidney, to the surgeon and his availability to communicate post op, to the nursing team, educational team, and follow up care plan, our experience was excellent. People were at the top of their professions, humane, available, and provided excellent 24/7 care. In a sea of medical dysfunction, this place is an island of excellence. After three years of really poor to nightmarish care, including Mt. Sinai Hospital, we were amazed, grateful, and frankly astonished that such professional care exists as found at Hackensack University Medical Center. read more

I've stayed at Hackensack Hospital twice for care. Both times were due to childbirth and recovery from a c section. In 2015 I had a much more enjoyable stay then in 2017. As some of the nurses were inattentive on my last visit. This is, however, a wonderful hospital and I'd definitely recommend it to others. The women's hospital is state of the art, and I was overall very happy there. read more

Hackensack University Medical Center - Lunch.... Mediterranean pasta with shrimp, Manhattan clam chowder, and house salad - Medical Centers Near Me - Hackensack, New Jersey

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My back killing me! Been a month could barley walk. Went to ER at Hackensack treated like a king?! Fast and efficient. So many people helping you. Had to go to A waiting area, nice full rooms. They there are incredible, Dr.Karis and Jun Tran and Dr. Jun Han both took great care of me . I was there 11 hours but the got me a MRI and a diagnosis of. Thanks so much to all my local hospital and nurses the cleaning crew. Great job for those who give bad response .You try to deal with nasty people and crazy hours. Then you can bitch, Blessing to all our men and woman that keep us healthy and get us better each and every day.. Robert D read more

They are a high-performing hospital in many specialties, including pediatrics. See their US News ans World Report rankings, not the measly score here. read more

Waiting for more than two hours for the 4 bleeding fingers to be looked at and get stitched, still bleeding and no one still look at it.

My son went to Hackensack ER today with severe stomach pain and vomiting blood. At check in he was advised he was being sent to "fast track" so his family couldn't accompany him. The staff operating fast track is unbelievably unprofessional, all talking/joking and cursing loudly amongst each other with complete disregard for the patients. Someone went to examine him, and my son asked that the curtain be closed for privacy as his shirt was up and was told "you're in a hospital". They tried to connect an ekg and couldn't figure out where to properly place the electrodes. They drew blood and let blood gush from his arm; his shirt is covered! Someone in administration needs to review the group of unprofessional people working their fast track ER as they are not fit to work in healthcare. read more

My mother had a total knee replacement at Hackensack University Medical Center. Night was rough and could have had a little more attention by the nurse. Overall staff, doctors and nursing staff were amazing. The hospital followed up with us for couple of days making sure my mother's recovery was on the right tracks! The patient menu had great options too. Place was clean and staff really nice. My mother had a full recovery. Thank you. read more

I wouldn't bother going here for kidney transplant. I completed all of my medical testing on Jan 16th, and it is now late March, and they still do not have my results. To obtain my results, all they need to do is call the hospital where I had all of the tests done, and request them. They were ordered by Hackensack as well. Completely unbelievable, that they can't be bothered to get my test results, after they ordered them. If this is the way that the transplant center is run, no thank you! I'll be going somewhere else, where maybe they are competent enough to make a phone call. read more

Had surgery here last month. Although I wasn't able to speak much with the surgeon, the rest of the team was friendly and encouraging. I received excellent post op care. My only complaint is that there was a very long wait for pre-op appointments and the operation itself. read more

Bad experience... when in the ER, my earrings were removed by a nurse. They never made it to my room. They were 1/2 cartet diamonds, along with diamond huggies. Long story short, I called security and was told they could not do anything. I also called the head of nursing on that floor and she contact Patient Experience. I spoke to a guy named Chris M. and he said he would help. He did stay in contact with me leaving me voice mails. Just got a call after 3 months and he told me my claim was denied due to the fact that they can't substantiate my claim. He wouldn't give me the name of the person who decided this, so I am writing this review. read more

I won't even give them one star. One of their workers stole two necklaces right off my mother in laws neck . Yes it was our fault for leaving them on her but who steals from an 84 year old Alzheimer patient! Rot in hell read more

My daughter had her baby at Hackensack UMC a few days ago. Her experience was a nightmare from start to finish. Despite the fact that she was having contractions, they induced her with Pitocin, which caused such severe pain that she was then pressured to get an epidural. Her husband was told to leave the room, which he did not feel comfortable with. He was so traumatized that he started to feel unwell, and one of the nurses told him he better not faint or they would send him to the emergency room. The nurses did not at all support my daughter through her contractions. Instead of helping her with breathing/encouraging her/helping her to focus, they just told her things like, 'don't hyperventilate because that won't help'. When she tried to tell them that she felt lightheaded from the medication, they ignored her. She seriously felt like she was going to die. The epidural was not effective, and she told them several times but she was ignored. When the baby was born, my daughter had a tear that needed to be stitched, and when they stitched her up she felt everything. After the baby was born, the post-partum nurses were brutal. Instead of having compassion for someone who had just gone through childbirth and had never experienced breastfeeding before, they continually scolded her for 'not doing it right' without teaching her how to do it properly (different nurses were telling her conflicting things about how to breastfeed). They also didn't allow her to rest, waking her every few hours during the night to poke and prod at her, and they were frequently squeezing her breasts, which was very painful. Also, my daughter's obstetrician wasn't present at all during her twelve hours of labor, nor did she even have the decency to stop in and see my daughter during the remainder of her hospital stay. Needless to say, my daughter will be finding a new doctor, and she will never return to Hackensack. Also, the hospital offers online tutorials for pregnant women. They are ineffective. You cannot always learn things from watching a video, especially if it's several weeks before due date. When I had children years ago (at a different hospital), there were hands-on classes for new mothers (while still in the hospital) which taught you how to care for a newborn. So before you left the hospital, you were well-equipped to care for your baby. I also had phenomenal nurses who greatly helped me through labor and delivery, and treated me well for the remainder of my stay (again, I was at a different hospital - not Hackensack). To all of the nurses who mistreated my daughter and son-in-law, you should seriously reconsider your career choice, because you are doing patients a disservice. Not only should you be fired, but you should be utterly ashamed of how you treat patients in their time of need. It takes a special person to be a healthcare worker - a person with compassion, who sees patients as human beings with feelings. Your job is not just a job - and if you don't see it that way, get another job. My daughter and son-in-law have PTSD from this horrific experience. I hope this review will serve to prevent others from experiencing the same. read more

This hospital is all about GREED. I call them the killing fields because so many people die there from medical errors. They are 100% tax free and will hunt you down for 5$. The dental clinic is a joke. The staff is rude and when the office people make errors, they blame it on you and fry to force you to pay out of pocket. read more

This hospital is the worst when it comes to their patients this is why I don't like coming here, especially the ER. I came because my foot was hurting barely anyone nurse or doctor came up to me with anything. Once they finished my x-rays the nurse gave me my discharge paper without telling me my results or explanation on what to do next very unprofessional. They just want to bill you and send you out the door how I see it. read more

High ranked? not sure if the rank is about making money or what else, because the Service is terrible. I currently have someone there for the past 5 days for abdominal pain and who is suffering and calling for nurses that don't show up to her room. Also, I have called the hospital multiple times but their lines seem to be non working . Sometimes I get someone on the phone but when I asked to be transferred then calls get disconnected. I have called for 4 days in a row and still system is not connecting. High ranked? Seems like a public relation word only. Stay away from this hospital. read more

My father was admitted over the weekend for problems with his liver which have been ongoing and confusion. Not only did the doctors make his problems completely worse, they over medicated him on antibiotics causing severe diarrhea and put him in extreme pain. We took him to valley where they did a hell of alot better of a job then hackensack. I feel if hackensack cared more about finding competent people to hire then they do about finding real estate to buy and put new hospitals maybe they would be worth going too. But after this last visit there is not a chance in hell we will be going back to that shithole!!! read more

I have nothing but the best to say about the Oncology floor where I was admitted, nurses were wonderful, very caring, attentive, and may my stay very comfortable and safe. However, the ER was horrible, I felt like I was in a production line. I arrived in a lot of pain with a small bowel obstruction. I felt so lost, they have no triage rooms, I didn't know where I was going next. I arrived at 4:00pm and they put me in the hallway waiting for a room, an hour and half went by and that's when they put me in one of their rooms. The surgeons came and placed a NG tube in my nose. The nurse in ER turned off the light in the room and no one came in to check on me until about 4 hours. Then I was placed in another room to way for a room upstairs in the Oncology floor. Finally at 5:20am I was placed upstairs. The worst experience I've ever had in an ER. What's worst is that this could happen to me again and just thinking about the ER MAKES ME ANXIOUS. I hope they fix this problem because most is the bad reviews are regarding the ER. read more

The care started out extremely poor and contentious. Improved as time went on. Nurses and doctors were more responsive and bedside manners improved once the 5 traumas that came in were under control. Understaffed to be a trauma hospital read more

This review is for the department of Urology. Love Dr. Fromer (she's been my doctor for years) but let me tell you getting ahold of someone at that office is a chore. I've been calling for 2 weeks trying to get an appointment there. EVERY TIME I get the answering service. Getting someone to call me back? HAHAHA. read more

I went yesterday to the Hackensack ER with an elevated heart rate. I was not normally a patient of the hospital but will likely change now. They ran the process with military precision as soon as I reported in and I was being subject to a rigorous process of tests and measurements from the get go. The team led by Dr Morshel were extremely professional and just very nice people who knew their jobs. Dr Jamal the electrophoresis specialist was called in and he together with Dr. Morshel's team took the necessary steps to resolve the issue. overall it took 3-4 hours I was fixed, happy, very impressed and feeling great. Thank you Hackensack ER!! read more

I have always used either Englewood or Holy Name hospital, but I have heard good things about Hackensack University Medical Center before. After my son took his fiancé there last week I realized why I will continue to use Englewood. The place was horrible! There was a stench of feces all over the halls of the emergency room hallways. The wait time was extensive and the surgeons were nasty and rude. The nursing staff were really great though and thats why I gave them 2 stars. They were patient and accommodating. The surgeons didn't come out to speak to the family for over 8 hours after the surgery and only after we insisted on speaking to him. Surgeons at this hospital could use some lessons in patient relations. read more

My experience as a visitor is that we were allowed to go into this patient's room when she was clearly possibly contagious. Nearly at the end of my visit I approached the nurse's station to request again on the patient's behalf extra food. It was then I was told I was supposed to had worn a gown and gloves while with this patient. Then, I went back to say goodbye to the patient I was visiting, when I approached another nurse for disposal of the gown she rolled her eyes at me and told me with an attitude to go back to the room and remove the gown there, then to wash my hands. She proceeded to put on a mask. I spoke to the Charge Nurse and to Patient Experience about this negative experience. They both apologized and promised to look into this further. The reason I went to the desk pretty much at the end of my visit was because the patient I was visiting had requested extra broth as she was on a liquid diet and she never got it. My first issue is that I should never have been allowed upstairs if this patient was contagious, and clearly the staff needs more training on communication and on being professional. Finally, and most importantly, the patient needs to be attended to in a timely fashion. I won't be returning back there. read more

Terrible service, waited on my mom to get out of surgery and they forgot me that I was there waiting and didn't notify me she was done I waited for an additional hour and a half to find our she is already in her room. Terrible customer service read more

Worse dam place to go to! If your dying please go somewhere else, these people don't give a shit! This is a place you go to die honesty. My son is 1 years old and passed out, with a high fever! And they made us wait 2 dam hours before seeing him. He was in the waiting room crying the whole time in pain and I swear those shitty ass nurses did not give a fuck! Take your kids somewhere else, they are horrible here. read more

Received a bill for "doctors" from this facility and within a week I started getting threats to send my bill to collections. Calls coming in on my cell phone. The bill was all mumbled jumbo and very hard to figure out. Do not go here. Stay away. Bunch of greedy vultures. Never ever again. Considering getting a lawyer. DO NOT GO TO THIS MONEY HUNGRY HOSPITAL!!!! Pathology group specifically. read more

I had a procedure here on 8/22 and would never return based on the lack of transparency as it relates to invoicing. I have never experienced such a dysfunctional billing process in healthcare before being billed by Hackensack. 1. I was never provided a detailed copy of the charges I should expect to see and who they would be coming from (and for how long - 2 months later and I am still receiving new bills for every little thing under the sun). 2. A rep called me the Friday before my procedure and told me over the phone I needed to pay my balance by credit card before the procedure or they could not follow through with the procedure as that is their policy (I have NEVER had this happen, and I have insurance. Insurance is usually billed first). I paid the bill by phone and was told they would email me a receipt right after. The "receipt" only showed the lump sum and I was never once provided line item detail of what exactly they were charging me for upfront. 3. I have since received a pile of bills for various charges related to the operation, some of which (pathology) don't even list what I am being charged for. I called after my messages through the portal went unanswered for weeks, and asked for a detailed receipt on 9/22. I never received this even though the rep said it would be mailed out that day. I called again on 10/27 to ask where they sent the itemized receipt and all they could tell me was their records showed it was sent on 9/27 and confirmed my address. I never got it. The rep said she would send it by certified mail so a signature would be required. I called 5 business days later to check on the status because I still don't have it or any indication that anyone attempted to deliver it. The rep was incredibly condescending and ended up not being able to provide any useful information, just that her records show it was sent on 10/31 and that "there was a weekend" that could have delayed it because I would not have known that if she hadn't told me. I asked which carrier it was sent by and she responded "I don't know." I said, "so there is no tracking being that it was sent certified" and she said she would have to look and rattled off a bunch of numbers I jotted down. When I got off the phone I could not track this successfully through any of the standard carriers. Basically, it ended up being yet another pointless call with Hackensack and I was left without any documentation from them showing what I paid for. *Update* the "certified" mail arrived SIXTEEN days after it was mailed and did not require a signature as the rep confirmed. Unbelievable. 3. During my call to initially request the detailed receipt the rep told me they actually owed me $1026 from the upfront total I paid on 8/19 that they said was required to confirm my procedure - and they just kept it for 4 weeks without saying anything to me! If I had never called, they would probably still be holding it. The nurses in the OR recovery area were fantastic, which is the only reason I gave 2 stars - strictly for the nursing care after my procedure. My doctor who is affiliated with this hospital was nowhere to be found before or after my procedure and I had no idea what he found. Once I was awake enough to text my spouse and he arrived, I found out my doctor never even called my husband to tell him I was ok and done with surgery so he waited several hours without knowing what was going on. Fortunately, my nurse was able to get the doctor on the line at 4 pm (my surgery was at 8 am), but I was still coming out of anesthesia so it was a pointless conversation because I wasn't completely coherent. I will NEVER return to Hackensack or see another doctor affiliated with this network. Someone should investigate their lack of transparency with regard to billing and patient rights. In my experience, too much seems to be verbal, and it's nearly impossible to get them to produce documentation. The billing reps need a lesson in empathy, active listening, how to be proactive, and overall customer service skills. read more

This is a review of the Emergency Room. If I could put zero starts I absolutely would. I experienced the absolute inhumane treatment. I was left in a hallway for two full days without a pillow, IV fluids, water, any type of food. I was seen by so many residents and received so much conflicting information. I was parked next to the nurses station where they were loudly chatting about all their patients, laughing and having a great time. After I finally got out of there, none of the doctors or nurses called to see how I was doing I only received a robo call. I will never go to this hospital again. read more

This hospital was amazing for labor and delivery. All of the nurses (except for a few) are excellent. They are friendly and always try to put you at ease. I highly recommend taking the hospital tour (free of charge) and infant care and safety class. They also offer a breastfeeding class which wasn't as helpful but only $50 per couple. The labor and delivery room is very large though slightly outdated and in need of a renovation. In room food is decent though they are very particular how many dishes you can order. Visiting is 24 hours per day. This place is baby factory, there is no complication they haven't seen. They have a huge NICU! You can keep your baby with you at night or send her to the nursery so you can get rest. Take advantage and get all the sleep you can before your little one arrived. If you are getting a C-section this place does one every 8 minutes so don't worry! read more

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No communication in this office. No messages relayed to the doctors (Dr.Ann Miller). Very hard to get seen after an hour of waiting: medications prescribed and despite awful reactions I was not able to get help. Would not recommend anyone with neurological problems here. I would give this 0 stars if I could read more

ZERO STARS Hackensack as a hospital overall is good. However, their Emergency Dept should be closed down. So unprofessional! Came to the ER with intense pain. 6 hours on a bed and did nothing but check blood pressure or temperature, not even urine test. They have no care, compassion,or empathy. If you want the best care, go somewhere else. read more

What can I say? They are overwhelmed with patients of all kinds, and Covid is raging again in NJ. I was instructed by my husband's doctor to bring him there ASAP b/c of his underlying conditions, and having contracted Covid (from me). They didn't know if he would be admitted or not, but 4 hours after arrival they gave bronchial drug(s) by nebulizer and the next day administered Remdesivir. He was there for 3 days, 2 of them in the ER; and they left him in the mask he wore in; never provided a clean mask. I don't know why he didn't ask for a replacement mask. Meanwhile, that following Sunday I was advised by CityMD to go straight to the ER b/c of an abnormal EKG (I was experiencing severe upper back pain and thought it was my lungs due to Covid). The ER was extremely packed, and when brought back we patients were lined up on gurneys in every part of every hallway. It was chaos. I was administered an EKG fairly quickly, but then left in the hallway. When the nurses or doctors are looking for you, they call out your name and you respond, that is how they find you. In about 2 hours, blood was drawn by a female nurse who was terrific and informative and reassuring, and I was assigned a male nurse who basically ignored me. I realize I was low priority over those who came in with injuries or severe illness, however, I was eventually advised that I could either stay and see a cardiologist (I was already there for hours) or leave and seek an appointment on my own - I chose to leave. However, it was about an hour and a half before the discharge papers came through because the male nurse was unavailable. I could see him walking around, chatting, and when I stopped him and asked about being discharged he said my papers weren't ready. When they were ready, I swear he had them in his hand for about 15 minutes while chit chatting before bringing them to me so I could go. One would think getting people OUT of the ER would be a good thing, so they could make more room in the hallways for incoming patients. My husband chose discharge a day early, with the promise to return the next day for the last infusion, because they needed the bed, and he wanted to leave. The place is huge - and is overwhelmed with patients so much so they are running out of space and patients are piling up in hallways. Never had such an experience in my life, and yet I'm grateful for what they did for my husband. For myself, again, the one female nurse was very reassuring and informative, the doctor's advice was a little contradictory, and the male nurse didn't seem to care at all. This hospital has a good reputation. Perhaps this is off season. No one wants to go to the ER or be hospitalized suddenly. It wasn't a great experience to start, and it was just meh. read more

Do NOT have any procedure done here without an official pre-authorization -- they'll tell you 'its not required' because its not, and its extra work for them and since you're the one paying, they don't care. DO NOT TRUST the people who 'verify benefits' on the phone. They lie and mislead and you're stuck with the bill. I had surgery, which they "verified" would be covered as 100% preventative, and lo and behold, they charged me $2,000+ after the fact. (mis-coded, aka 'not our mistake, talk to your provider') Then they gave me the run around for 6 months telling me 'we can only accept the coding from the provider' --- WELL, the provider corrected the coding, and when they tried to send the proper code to the hospital, the hospital said NOPE we don't accept any corrected coding either. So, if your DR is affiliated with ANY OTHER hospital, ask to have your procedure done there. If they aren't, and you can't - or won't - find another provider, then INSIST on a preauthorization. Because that way, you know exactly what it will cost you and they know what codes they are authorized to perform. Save yourself the trouble, though, go elsewhere if you can. read more

On July 29th 2019 my wife went into HUMC to have a benign meningioma tumor removed from her brain. It seemed successful and two days later she was sent home. On December 3rd she became paralyzed and lost her speech. I took her to HUMC and Dr Goldlust the Neuro Oncologists looked at her in a wheelchair for the first time and said it was the meds. HUH!! This guys bio makes it seem like he can walk on water but what a terrible doctor with a nasty staff to match. On December 7th on a Saturday night at 10pm they cut her head open again to find her brain covered with puss. She was crippled and could not talk. Six surgeries and nine months in hospitals between HUMC and Kessler she is now home not talking and a cripple. Too many mistakes were made by the surgeon to list here but our lives were taken from us by a careless error by HUMC's top tumor surgeon. On December 8th the morning after the infection and removal of her skull i asked the doctor since the scans done a month earlier showed air bubbles which meant bacteria was growing why wasn't the radiation stopped so you could have gone in earlier. His reply was "in hindsight i should have." This doctor can go to the pool parties, barbecues, Disney World or simply have a glass of wine with his wife. I can't do anything except sit here taking care of my wife who's wearing diapers and can't talk. I was told by their EMTs that Hackensack was known for staph infections. I tried to work with Nancy Corcoran's group which is HR and Patient Experience to set up a committee to look into why this happened but they showed no interest. Here's another story. Three weeks after the surgery while on steroids we went for a follow up visit. Ronnie asked the surgeon three questions. Can you lower my seizure meds cause it makes me feel jittery. Can i drink my glass of red wine and lastly, can i get a shingles vaccine? The answer on all three was YES. She had no immune system from the steroids and the shingles vaccine was a live bacteria. This caused a 6 day fever and eight days in HUMC with seizures and the surgeon sat in her room next to me and said i made three mistakes and on an office visit about six months ago accepted blame for the staph infection. For every Ronnie it's a life lost. She doesn't deserve to live like this over carelessness from a top rated hospital. I can go on and on. The staff is great but the staph infection took my wife from me and turned her into a three year old child grunting and groaning. Ricky B gofundme https://gofund.me/870fdda9 read more

Worst experience ever do not go there. Doctors think you have muscle pain only. They wanna send you home with pain medication They dont like to run tests. They dont listen to you they just judge you of how you look. Which means you have to be screaming of pain or bleeding. I had the same bad experiende with my son. He had a skin problem and they couldnt find out because they didnt even take time to look at my sons skin. I took him to Holy Name and they found out as soon as they saw his hands. I thanked them so much. read more

I was admitted into the hospital on 5/3/2021 due to a stroke. As I was getting ready for discharge the nurse practitioner came into my room telling me she was getting my orders ready. Ok no problem. But she made sure she threw into that oh you're a walking time bomb. Like WTH that is very unprofessional I can't believe she actually said that. read more

Saw my neurologist here. Great clean place (as you would hope ). Valet here is $10 but there is a public parking lot as well