If you are in the market for a safe, dependable, wonderful Subaru, or just need service done on the one you already have, look no further than this place! I leased an Impreza from here 4 years ago (buying it last year :) ) and every experience has been the very best. The leasing process was smooth and easy, and everyone involved was super kind and informative. All service appointments since that time have been equally easy, and everyone we've interacted with have been friendly and on their game. As a woman, before coming here my general reference point for a visit to a car dealership was an uncomfortable experience where I was either ignored, patronized, or just constantly felt like I was going to be overcharged or otherwise taken advantage of. If for no other reason than the generally accepted notion that this was what happened at car dealerships? I have had such a completely different experience here however, that I realize that in the last four years I sent my friend here (who bought an Ascent), my husband leased an Ascent, and my sister leased a Forester! It is a rare thing to find salespeople who are not just friendly and informative (as you would hope) but who also practice a generosity of spirit and transparency about business that makes you to feel truly taken care of. Everyone should have the chance to feel comfortable and in-the-know about the purchase and continued care of their vehicle. This place sets the bar high, and I'm so thankful to have found them! read more

Even with a few minor hiccups I had with getting my car repaired here, the customer service I received, especially from Danielle Sarabia in the Service Dept, was excellent. They were very accommodating, responsive to my requests and timely. Communication was also superb. I would bring my car back anytime to have it repaired here. The Covid protocol with the Service & Repair staff, the Mechanics and the Shuttle Driver were very cautious and spot on, just like what I would hope for / expect during this pandemic. My only observation (twice) were the Sales Associates walking around with their masks off made me feel quite uneasy and I was very hesitant to go inside. Luckily, Danielle was able to hear my concerns and accommodated me by conducting my business outside. The Sales Associates have plastic barriers up around their desks, so I understand masks-off while at their desks, but I feel they could do much better at the Covid protocol while walking around inside the dealership and around the Service Dept area. It was enough for me to take a step back and immediately go back outside. Like I mentioned, everyone else I observed was right on top of the protocol, even while working outside around the cars in the lot. I am still giving 5 stars based on the customer service I received and the attention to detail with my unusual car problem, which was completed to full satisfaction. read more

My lease was nearing its end and I called and spoke to Tim to see what my options were,Tim was so friendly and wanted me to come in to see what he could do.So I took the ride never expecting the results of the day.My lease didn't end till in Nov. I actually could not lease again but Tim and Justin worked and got me the exact car I wanted , the exact color inside and out, it just came in !! had 19 miles on it ,, and Tim and JUstin worked some subaru magic and made this the easiest time I ever had getting a car,, I acually bought this car! [financed]..then Anthony in financing was so patient explaining everything till I understood it all and was so knowledgible he gave me tips I would not have thought of.. That was on a Tuesday and Thursday afternoon I drove out of there in my new 2024!!Impreza and the car is the best I ever drove with comfort, speed, the AC amazing sirius connected ,, which Tim stepped me thru everything on Thuirsday and set and connected everything for me.. What a great team to work with,, don't even hesitate to go there and trust these people!! I had dealt with Eli in the past and the sales dept at Subaru in Pittsfield surpasses any dealorship I ever dealt with .. I thank everyone there for making me leave with a smile and I still am smmiling!! Great Experience!! Kath G read more

The attention I received was pretty much instantaneous as soon as I walked in. I had my questions ready and they were immediately answered, virtually no wait time to get price quotes on the lease I was inquiring on. Then, as the model I was interested in was not immediately available for me, someone was sent out to Great Barrington to get it! In a mere half an hour wait I received a call that the car was there and I could now test drive it. I didn't have to wait days on end for an answer or for the car to arrive, they made it happen. I felt valued as a customer. Then, the service I received from Ian Caruso was top notch! Not only did he guide me through the process seamlessly, answered any and all of my questions with vast knowledge while making me feel appreciated, he also drove to my house with the new car to pick me up! Now with my new lease I feel I can bring any issues or concerns to his attention and I will be treated as a valued customer. I very happy with the service I received and am quite pleased with my decision to invest in a new Subaru from the team there. I highly recommend this dealership. read more

We live in CT and were looking for an older car that would be good in the snow. We found an '08 Outback on the Haddad website that looked to be in excellent condition. When we called with more questions, the staff quickly answered them before we took the long drive to see it. When we arrived at Haddad, Brandon met us outside and greeted us by name. Even though we were there to see the cheapest car in their lot, Brandon patiently spent time answering all of our questions and didn't rush us at all. We were really pleased to learn about all the work that had been done on the car before they put it up for sale and felt that we were getting a fair deal. We really appreciated that Brandon wasn't pushy. The buying process was a breeze as well. We did have some reservations about getting a car with 100,000 miles on it but so far it has been running great. We felt it was less risky to buy from a reputable Subaru dealer than from a small lot. We were really impressed by their excellent customer service and would definitely go back for our next car. read more

Everytime I have been to Haddad Subaru I have had a great experience. I am always treated wonderfully and everyone is very attentive and customer oriented. They go above and beyond to make sure the customer is always leaving feeling happy and getting what they had asked for. I would never go anywhere else to get a car or have repairs done. I would recommend Haddad Subaru to anyone and everyone who is interested in getting a car or work done! They will make sure to do everything they can so that you are leaving as happy as possible. I have never had a bad experience there and all the sales people I have come in contact with have been amazing to me. Everything is always done in a very reasonable amount of time and they are sure to help you in whatever way possible. By far the best sales people I have dealt with. If you are at all interested in getting a car I would 100% recommend going to Haddad Subaru and they will be sure to let you know all your options and go over everything with you. I promise you will be leaving a happy customer!!!!!! read more

When my 2001 Subaru became unreliable, I found myself at Haddad's. I have to say that I am thrilled with my new Crosstrek- it's a pleasure to drive. The customer service I received from Jimi DeAngelis was excellent. He spent a lot of time working with me on price, features, etc. I know that I can go back any time I have a question and he'll gladly help me, which is a good feeling. I did purchase the "Protect All" coverage for dents, etc. It was pricey and I don't know if it will end up being worth it. I will write another review at the end of the lease to review that aspect. This will also be my first time using Haddad for service, so I'm hoping for a seamless experience, just as it was working with Jimi. One suggestion is that there are actually a number of types of coverage you can purchase (tire protection, theft, etc). It would be helpful to see all of these up front, rather than when I finally got to the business office to sign the lease - a suggestion. Thank you, Jimi, for a great purchasing experience. read more

Where do I even begin. The staff here just goes above and beyond all the time. I needed 4 new tires on my Ascent, Shane made it super easy with scheduling. When I arrived to drop my car off I was met by the world's friendliest staff, both sales and service. i was greeted by warm smiles and a hot cup of coffee. On a day I had extreme anxiety over they all eased my nerves about my fears of leaving my car. I proceeded to the check in process and instanly felt like family. Once I completed the check in process The sales staff asked me if I would like anything further to ease my nerves. Anthony came outside to talk to me about how nice of a day it was he is so kind. They all looked and acted very professional. I then Left my car and three hours later Shane himsepf called me to let me know the work was complete. When I arrived back Mark helped me and he is just the happiest fellow. After the check out Justin from the sales staff made sure I safely exited the dealership parking lot. This is a top notch store. read more

After shopping the different dealerships in the area, I entered Haddad Subaru and have to admit, I was done for the day. I was sick and tired of dealing with salesman. I was greeted at the door by Andy and he could tell right away that i was worn out. He sat me at his desk and got me a nice cup of hot chocolate. Not once did he talk about cars. I asked him about all of the military stuff on his desk, and I soon found out that he has been in and out of wars since the early 90's. Plus he worked with the Secret Service when he was in the Air Force. I thought that was pretty neat. Finally I asked about the Impreza and he walked me through the entire vehicle with loads of information. I learned so much I felt like I was qualified to sell one myself. I ended up buying one within the next few days. Andy was the only salesman that I worked with that didn't push me. He was very knowledgeable and he is going to get my recommendation for all future sales. Thank you Andy. read more

I received a letter from the company about possibly trading in my vehicle before it had been paid off to get myself into a new one. I really jsut went in to see what my options were and if the letter was certifiable or not. I was greeted by a nice young woman named Erin at the door. She brought me to her desk and offered me popcorn or water or even coffee. She put absolutely no pressure on me whatsoever which in my mind put me at ease. Most dealerships you go into you always feel the pressure right away. I felt comfortable with her, she listened to my concerns, picked the perfect car for me (I upgraded into an awesome new Impreza) and offered me a deal I honesty couldn't refuse. They take car of all the leg work, I was able to pick up my car, gassed, cleaned, and inspected the next day! I took a handful of her business cards so I could pass them out to everyone I know! I would recommend her 10/10 times to anyone in search of a new car. read more

I have been a Haddad customer since 2009. I have purchased both new and used vehicles. Every time has been a great experience with everyone I have dealt with. We are now a three Subaru family, all purchased at Haddad. Prior to finding Haddad, I always hated the car buying experience, it was so stressful. The place feels very comfortable to me after dealing with them so many times. I recommend them highly. We worked with Ally this time and she was fabulous. Kept me posted as we waited for the car to arrive as they didn't have what I wanted on the lot. She was very easy to deal with. Anthony helped with our last purchase and it was fun to find he has transitioned into the finance role. I always hate dealing with the finance guy, but Anthony made it virtually painless...even enjoyable. I'm sure when we are ready for our next car, we will return to Haddad. But in the meantime, I will enjoy driving my 2023 Forester! read more

Anthony Booth is a great representative for Haddad Subaru in Pittsfield, MA. When our Ford Escape got damaged, Haddad immediately arranged to loan me a test drive car for as long as I needed one. After driving a manual Forester that week, I decided to lease a 2018 Forester with automatic transmission. Anthony then personally assisted me through the process of leasing the new Forester, including explaining the various option packages, arranging financing & registration and teaching me how to use the controls. Since I still didn't have a ride on driveaway day, Anthony picked me up at my house (20 miles away) and personally filled the gas tank on the Subaru I purchased. He's probably the most user friendly, helpful car salesman I've ever run across. If you plan to purchase a Subaru in northwestern MA, I strongly recommend you call Haddad and ask to speak to Anthony. I guarantee you won't be disappointed. read more

There are many many words I would typically use to describe buying a car. Awful, terrible, sleazy, despicable. Not once in my time spent at Haddad Subaru with Erin Saldarini did any of those words (or any like it) cross my mind. I could not have asked for a better person to walk us through the purchase process, from start to finish. She took her time to explain things to us, from the first test drive to the day we picked up the car. She spent a LOT of time teaching us how to use all of the new technologies Subarus have to offer. There was no hassle, she took care of everything from start to finish. She even helped us with our insurance company and made sure our car was registered inspected and ready to go quicker than I could have ever thought possible! If you're thinking of buying a car, think of Haddad Subaru and be sure to ask for Erin. She will take the utmost care of you. read more

I am very happy with the deal I got for a new Subaru Outback from Haddad Subaru and my salesman Jimi DE Angelis. I received an online quote from several Subaru dealer's, Haddad's was the lowest. I had visited a local dealer, whom I brought my previous car from, took a test drive and negotiated a price. After an hour I had their price for a new car and my trade-in value, but kept on looking. I than went to Haddad Subaru in Pittsfield. The price quote they gave me on line was the price I paid for the car and I was allowed more than the 2 previous dealers I spoke to for my trade-in value. The usually dreaded experience of buying a new car turned into a very pleasant experience once I went into Haddad's showroom and met Jimi. He explained to my wife and I how all the electronic in the new car worked and was a pleasure to deal with. Thank You Jimi and Haddad Subaru. read more

Back in October 2017, I found a used car online, a 2010 Honda Accord at Haddad Subaru. I went down, and was helped out by Anthony. We went on a test drive and Anthony let me drive as long as I needed to get a real feel for the car. Also, I expressed interest in looking at a different vehicle, a 2008 Honda Accord that was at the Haddad Toyota dealership. He arranged it all, and again he left it up to me to get a feel for that other car on the test drive. Although I ultimately went with the first vehicle, 2010 Accord, I appreciate the adaptability of Anthony, and had a very positive experience, since this was my first time buying a car. I would highly recommend Anthony as the sales person for your new or used car, since he was both accommodating and reasonable. Thank you! read more

There is nothng worse then going to buy a car in my opinion. Sometimes I wish cars lasted forever so I would never have to go to a dealership ever again. Until I met with a young woman named Erin Saldrini. Ashley set up an appointment between us so I could take a car for a test drive and I have never met a better salesperson then Erin. I don't even want to call her a salesperson because that is so far from how she came across to us. She was sweet, funny, patient and listened to every single thing and concern we had. I would recomend her to absolutely anyone who had any doubts about buying a car. She put us RIGHT at ease instantly and made us feel welcome and like our concerns actually mattered to her. Go see Erin for your next car. You won't be disappointed. read more

These guys are amazing. I had a ridiculously small issue -- the controls on my key fob has stopped working -- but they took it seriously, returned the message I'd left, and told me to come by anytime. When I arrived, Shane Rose and Chris Lapine tag-teamed my little issue. Turns out I'd screwed things up two ways: in replacing the battery in the fob, I'd used the wrong battery; and instead of inserting one, I'd inserted two. A festival of laughable incompetence. Not only didn't they laugh at me, though I surely deserved it, but they inserted the correct battery, tested the fob, and sent me on my way with their good wishes and words of support. Next time I need another Subaru or some real work done, Haddad will surely be my place. Shane and Chris were awesome. read more

I used the online portal on a Sunday evening, to request an appointment for a worn CV joint that was flagged during a routine oil change elsewhere the day prior. I had a long road trip coming up on Weds and wanted to make sure the car was good to go. I received a call from the service dept early Monday morning, had the car there for the day by 9 am, and the CV joint, as well as a few other very necessary repairs that were found during a thorough inspection, were repaired by 3 PM . My Crosstrek has about 140K on it, and it was time for some work, so this was not a surprise. It drove like a dream for the 12 hr journey out and back and it was so good to feel safe and confident in the vehicle. Many , many thanks! Laura Sexton read more

I had another outstanding experience at Haddad. I went in for a simple oil change before leaving on a family road trip. I knew heading in that my tires and brakes were near the end of their life, but money was tight and I had kept putting it off. Once the staff realized I was going to take my family to VT on bad tires and brakes, they went above and beyond to help me. The staff was amazing from the top to the bottom, no matter what role they played in the process. They put my family and safety first, and found a way to send me home with new tires and brakes at a price that I could afford. Absolutely amazing service all around, and I am grateful for their family first approach to helping their customers. Thank you! read more