They are the best. Always pleased with their work. Some of my family members have their car repaired there and were pleased as well.

I brought in my car for some minor abrasions on the paint on the rear fender. And they were supposed to replace some plastics when I went to pick up the car the car was dirty it was runs in the paint Miner runs, and the patchwork was done very poorly. They had forgot to replace the plastics that they had ordered. So I told them never mind on the plastics. They gave me a 10% discount the next time around they fixed the poor job they did the first time but they're still a bloom in the paint. The car was dirty. It hadn't been washed since I brought it to him, plus they had a big flock of birds go by and pooped all over the car. I thought How unprofessional to return the car back to a customer in this condition. read more

My car wouldn't start. The tow truck driver from Hagen Collision/Carstar was dispatched by the insurance company to tow the vehicle to a repair shop. When the tow truck driver, "D", arrived, he was able to repair the problem on the spot. No tow required. He easily saved me several hundred dollars. Awesome service, amazing initiative. read more

We broke down and called our insurance company for a tow. It took the driver 2 hours to find us even though he was right around the corner. We repeatedly gave him the most clear directions we could give him. The north side of 114th of the Bangerter overpass. He obviously didn't know north, South, east and west because he kept asking if it was in the left or right. Since we didn't know where he was coming from, we didn't know if it would be his right or left. When he finally arrives, he aggressively gets out of the truck and throws up his hands yelling. Cussing at us and acting like he wanted to fight. We were sitting in our other car so he then starts shining his brights at us, blinding us. Then I got out of the car telling him he's not right for acting this way and threatening us. So, he starts beeping and just acting like a psychopath! When he finally gets to our home he unloads the car and starts driving away, but stops and gets out of the truck like he wanted to fight. Since my wife is in law enforcement and was wearing her uniform, he quickly got back in the truck and sped off. People like this should never have a job working with the public. He should be fired for acting that way. The language barrier didn't help the situation either. My advice? Learn north, east, south and west if you're working in that kind of business!!! We will NEVER, EVER use this company again!! We'll push our car home before using them!! read more

First I have State Farm auto insurance and called to see if my policy included roadside assistance, (this was approx. 6:30 p.m.) they assured me it did and patched me over to a rep who then aspired me that they would be sending a tow truck from Hagens Towing and it would be 60 to 90 minutes before they could arrive. I agreed and they sent a confirmation text with the drivers number if I needed it (very nice) I asked for a flatbed so my car wouldn't be damaged (it sits very low) within approx. 35 min. I recieved a call from ANDY stating he was in the parking lot. Impressive! I want to Express how very very happy I am with the service I received, And most importantly, I want to say what a professional, kind, and understanding gentleman (the Tow Truck driver) ANDY was. He was very efficient (he got there MUCH quicker than I ever imagined, way sooner than the service said he would) he handled my car as if it was his own and was very careful with it. I was petrified to have it towed and I AM SO GRATEFUL FOR HIM. I recently lost my husband and had purchased my dream car and now it had broke down I have been devistated and was petrified that it would get hurt in the towing process,. He came in a flatbed and as soon as I saw how knowledgable he was and how well he did his job I was relieved. Even though he had obviously had a long day he was patient and careful. The car had no power but he managed to push and maneuver it back and forth as to carefully load it on the truck. I then met him at the location where I had it towed and he patiently waited because I got lost, I even called him and he gave me directions, and waited so I could be there as he unloaded it. It was very refreshing and I want to THANK THE COMPANY AND ECSPECIALLY THE MAN IM SPEAKING OF, HIS NAME IS ANDY. I WOULD RECOMEND THIS COMPANY AND THIS EMPLOYEE TO ANYONE. THUMBS UP HAGEN, WONDERFUL JOB, AND THANK YOU ANDY!! YOUR THE BEST! read more

The worst. Footprints all over my passenger seat upon pickup. No attempt to detail my car that was there for 2 MONTHS. It arrived to them with a broken seatbelt, deployed airbag and bent frame and NO ONE had the insurance company come estimate it. They did everything they could to get away with making money off of the insurance company and not taking care of my brand new 2016 Civic. They didn't even LOOK at the electrical functioning and when they "test drove" it, they didn't even check out the blinkers or the tail lights. I drove for a MONTH with a non working taillight. My car should have been totaled out immediately. But not only did they NOT do that, they scammed me out of $250 for a ding on my fender (non accident related) that they will not repay me now that the car has correctly been totaled out the way they SHOULD HAVE DONE ORIGINALLY. They screwed me so hard and yanked me around for 2 months. Don't be a victim of theirs, trust me on this please! State Farm almost got sued by us thanks to Hagen's "service" and now State Farm is now highly considering removing them from their list of Approved repair shops. read more

Honestly I loved our driver. From the get-go he relieved tension from our bad car situation that left out car undriveable. Super fast service and very helpful. Thank you! read more

Hagen has excellent customer service, quick turn around and does their job well. I needed my SUV back quickly for a trip we had planned and they went out of their way to do the job in the time frame I needed it in. My vehicle was severely damaged on 2 side panels and they were able to get the parts including a tire shipped from Las Vegas to match my other tires, in under a week. The job, including paint was done in 6 business days and it looked like new. The front desk staff was friendly and as per my request, they called in the morning to let me know at what time the SUV would be done that day. The quality of work was excellent and at a fair price. I have used their services twice now with the same results. read more

Never buy a car from these people! We have nothing but problems from the slight accident the car was in . Right it has been a POS since we bought it . They say they Warranty work and told us we needed to take to Mazda since it was under warranty. We told Matt Hagen that the issues are clearly due to repair work made on Right front end. they fixed it the first 2 times but not nice about it. now the shop is telling us all parts have no serial numbers likely from junkyard. The motor mounts have broken off on that side and the studs are stuck. Another bolt was so loose it just about fell off . I have my teenage daughter driving this on the freeway.. What a joke do not buy a repaired car from this place. read more

STAY AWAY! Sitting here in my car, was "assigned" to have this company come and tow my daughters car for a flat tire. All started out well, they would be here in 30 minutes, great! Well after sitting here for over 45 minutes I get a call from Allstate road side assistantance making sure the service had been performed and it had not. They placed me on hold and said it would be another 20 minutes. Fine. So 15 minutes goes by and MARK from Hagen Collision calls saying they are finally coming, really? They are supposed to be here in 20 min and 15 min later they still won't be here (have 5 min to arrive within the second time frame quoted by Hagen. I asked him why he didn't call earlier with an update as I found out his driver was running behind 15 min ago and he should of called me way before this. What did MARK do? He got an attitude instead of an apology. I asked for the lack of communication, quoting a time frame that was incorrect if he was going to wave the $15.00? (They get $50 from Allstate & $15 from me); he said no. I told him I was going to file a complaint with Allstate (which I did) I also told Allstate about the other poor reviews and now I have another company coming. I understand things happen, but to treat a customer so poorly is inexcusable! read more