I bought a car at RPM PREOWNED AUTO SALES and it has been a nightmare from day one. I bought the…read moreextended warranty within a week the engine light come on and the car was shuttering. I took the car to RPM and they replaced the spark plugs and coil packs and said they didn't see anything wrong with the car. At that point, it has been four months and the car is getting worse. To make a long story short I ended up getting a hold of the Attorney General because I couldn't get anywhere with them and they refuse to service my car. So I ended up taking my car to Falling Waters used auto. From the get-go they were very nice. They told me they would do anything they can to help me. Dennis spent hours trying to figure out what was wrong with the car. He was determined to figure it out. He finally figured out that it was a wiring issue. He took care of that and the car runs absolutely perfect now. The prices are very reasonable and they go above and beyond to help you. I would recommend this business to anyone for a used car or automotive repair. Trustworthy busines!!

Dennis and his crew are the best. Always going above and beyond with the repairs. Reasonable and…read morereliable. I won't take my vehicle anywhere else.

We bought a 2017 Chevy Cruze LT from Phil Schmidt. Service was excellent and we got a fair price at…read moreclosing. Phil had the car washed, vacuumed, and ready with the keys in it for us to drive home. He even threw in some oil changes for us and offered us $100 for each referral we bring. Thanks Phil! -JV

Started my car shopping before christmas when my previous car died I inquired about two cars that I…read moreliked and wanted to take them out for a test drive. I went and drove them on a Saturday told Tony I would get back to him sometime during the week about which one I was going to go with. During that time he didn't hassle me(unlike some of the other places I looked) he was very helpful answered any questions I had.Maybe a week or less than that after test driving I purchased my car and since I went through my bank the process was quick and easy.

I was in for service on my MAZDA, NOT Volkswagon. 2023 CX-5…read more Brandon Martin was my service writer and, as always, he was pleasant and told me exactly how long it would be. I always enjoy working with Brandon - High quality service all the time! I do wish the management would draw a hard line between the Volks/Mazda on their brouchures, etc. They are totally different companys and should be treated as such.

I wish I could give a different review because I went into Sheehy Volkswagen of Hagerstown…read moreexpecting to be treated fairly and have my vehicle situation handled professionally. Unfortunately, my experience was incredibly frustrating and left me feeling completely disregarded as a customer. My 2023 Volkswagen Tiguan ended up being in their shop for approximately six months because of ongoing engine/oil-related issues. The vehicle was already a major inconvenience, but the way the situation was communicated and handled made it even worse. One of my biggest concerns was how I was treated as a woman. There were multiple times when I felt I was being spoken to as though I was incapable of understanding what was happening with my own vehicle or that my concerns were not legitimate. I am not a mechanic, but I am fully capable of understanding basic information about my vehicle, asking questions, noticing when something is wrong, and expecting straightforward answers. The interactions often felt dismissive and condescending, and it happened enough that my husband eventually had to step in and tell them the way I was being spoken to was not okay. I cannot claim to know anyone's intentions, but my experience was that I was treated differently and made to feel unintelligent simply because I was the woman dealing with the vehicle. That should never be necessary. Another major issue was the oil leak. On two separate occasions, I was told the vehicle had been repaired. Yet after being told it was fixed, there was still oil on the ground underneath it, and the vehicle was losing a quart of oil in less than three days. Being told twice that the problem was repaired while still seeing oil underneath the vehicle made it extremely difficult to trust what I was being told. The situation became even more confusing when Volkswagen Customer Care specifically told me not to return the loaner and to continue keeping it while everything was being handled. The dealership later requested the loaner back, leaving me caught between conflicting instructions. I spent hours trying to get answers, including more than six hours on hold with Volkswagen Customer Care. I should not have had to spend that much time chasing information about a situation that should have been handled through clear communication. I understand that mechanical problems happen and that a dealership does not control every part of a manufacturer's warranty or buyback process. My issue is how the situation was communicated and handled. After months of my vehicle being there, I was constantly having to call, wait, send messages, and advocate for myself just to get basic answers. This affected my transportation, finances, lease, and ability to make decisions about my next vehicle. I am leaving this review because I hope management takes situations like this seriously. Customers deserve consistent communication, clear answers, and to be treated with respect, regardless of gender. After everything I experienced, I ultimately took my business elsewhere and went with a different dealership. I can honestly say I have been much happier there. The difference in communication, professionalism, and how I am treated as a customer has been night and day. I wish I had gone somewhere else from the beginning.

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

They inspected my daughter's boyfriend's car and told him it needed over $7000 in repair work to…read morepass. He took it to another place and it only needed about $50 worth.

Job was done in a timely manner by some very nice guys. These guys know there stuff in and out…read more The only thing you trade off on for the better price is the waiting area is not too clean. It is most likely expected that regulars drop off their vehicle for service. No loaner vehicles, but the price makes it an acceptable trade off.

Absolutely the best shop i have ever been to. I have a 2006…read moreBMW M5 that needed some maintenance. Job that would have kept my car in a shop all day, they did in 3hrs. and for about 1/3 of the price the dealer would have charged me. Just the way they talk(anyone who works there), you understand immediately that they know what they are doing. Oil change, air filters, all belts and pulleys plus a light bulb in left headlight. Amazing is also that they had all parts in stock. Btw Sharret Automotive told me they can't do the belts and pulleys because the car is too complicated. Do not let the looks of their building mislead you, these guys are masterminds. Highly recommend this place. Going back there next week for some more maintenance.

These people helped me and my friends traveling thru Hancock when my vehicle broke down, very nice…read moreand speedy service, best in town.

This business is local owned and operated. These people are a blessing!!! We broke down on the…read morehighway. They came and towed us right away! They let us know what was wrong with the car and ordered the part. We needed a place to stay for the night. The owner was so kind to drive us to the hotel and waited for us to get a room before she left!! They are truly angels in disguise!!!! I don't know what we would have done with out them! They go above and beyond. This is proof there still are good people in the world!!! Thank you so much for everything!!!!! It will be paid forward!!!

Today was the day I have been waiting for, the day I buy one of my dream cars!! Gina was nothing…read moreshort o extraordinarily kind and insightful not to mention patient and calm. With this being the first time EVER I was buying a new car, she took as much time as I needed for me to feel comfortable!! The small talk between made me realize there IS hope for humanity due to her kind and compassionate soul. Everyone that helped me kept things straight forward with me. I never felt like I was getting the wool pulled over my eyes. Everyone gave me their most honest input as to what they thought was best!! I will definitely be recommending not only Sharrett but Gina as well for anyone looking to buy the car they offer!! Thanks again for a moment of a lifetime!!

My wife took here vehicle to isolate an issue with her Yukon and JUST TO LOOK AT IT. Was charged…read moreover $200, in environmental fees and document fees. We will never do business with this dealership.