Great staff, good knowledge of everything they sell. Not a huge collection but enoughread more

I've been coming to this location since it first opened which is something like 10+ years ago and…read moreeach time I come I spend several hundred dollars. Back then they had a great service, great employees, great management, great selection, and great prices. Over the years the product selection started shrinking and they stopped carrying my favorite brands and products, and the website became super buggy. Now they have changed management again and I think they got bought out by a corporation called STIIIZY. STIIIZY AS A BRAND AND AS A COMPANY IS PURE TRASH AND SO IS THE NEW MANAGEMENT! The product selection is terrible now and half the time they say they have things in stock online and then when you go to the actual location they are out of stock. The products are overpriced and less potent with a small selection and all the best brands like Costal Sun, Maven, Fig Farms, ABX, etc. are no longer carried just so they can promote their lousy STIIIZY products. The website is super buggy and constantly redirects itself in a loop between the actual 7th St. store location as the supplier and STIIIZY itself being used as the supplier. Prices seen online for the same item are different depending on if you're buying from the actual 7th St location or through STIIIZY even though they're the same place, which is super confusing. The website always has trouble with online coupons and promo codes. The staff is usually polite but a lot of the employees don't seem very intelligent. Half of them look like they've been stoned the whole day and they can't even answer basic questions, they are super slow and look totally dazed and confused. Here's a thought, be professional and don't smoke at work! The staff can't seem to count the items in orders properly so you're likely to get orders with missing items; worst of all is that when there are issues/problems or major inconveniences the staff and management will do nothing to help or make up for the trouble. My last three orders placed online were incorrect and missing items. In the past, on several occasions they gave me the wrong change or gave my order to someone else. When you buy STIIIZY items with a set weight, like a 3.5 gram or 7 gram package of flower the actual amount you get is far less. I've had 3 times where when I weighed out a brand new 7 gram pouch of flower it was actually around only 5 grams so STIIIZY is basically shorting and stealing from their customers. Last time I ordered online for an in person pickup I ordered 10 items and had to call 3 times to get an update on my order and when I was told it was finally ready & I arrived to pick it up, it was missing 5 items. How hard is it for their high-as-a-kite employees to count to 10! Then they said sorry we're out of the items you wanted... Well that's why I ordered them hours ago when they were in stock but since the staff is often stoned, they can't focus on their jobs and pack/fulfill orders properly or in a timely manner. To make matters worse when I told the bud tender who was helping me that 5 items missing from order is not cool he started to give me attitude and push me out of his line. UNACCEPTABLE! I told the manager how bad my experience has been and how downhill everything at this location has gone, he said many people have complained about the same things and that he can't do a single thing to make things better. No discount or credit, no complimentary item for the bad experiences, not even an apology. STIIIZY/CALIVA/their management and employees are all incompetent and inept. The way this business is being run is absolutely pathetic and it needs to get shut down. After being a devoted and loyal customer for 10+ years who has spent thousands of dollars here, I AM ABSOLUTELY DONE WITH THIS PLACE! THIS PLACE IS A JOKE AND NOT WORTH THE HEADACHES AND DRAMA. I'd be willing to pay twice as much somewhere else to never have to deal with incompetence of STIIIZY/Caliva again. Corporations really do ruin everything and STIIIZY took a damn fine dispensary and completely screwed it up and that's why I hope this place goes bankrupt because the corporation totally deserves it. Trust me, find a different dispensary because this place is an utter asinine failure.

Amazing budtender! Super knowledgeable, friendly, and always gives the best recommendations. She…read moremakes every visit easy and enjoyable. Highly recommend asking for her if you want excellent customer service! Thanks Lacey!

This place is so clean and has a big variety of products. They always have great deals! This is my…read morego to dispensary and keep recommending it to everyone.

Huge shoutout to Brooke for always getting me right every time I step into the store. Love the…read morecommunity feeling and how friendly the staff is! Only thing I would suggest is maybe having a little music playing in the background to the shopping experience even better

I was delighted to see this dispensary open up near where I live. I usually do delivery from…read moreanother place but sometimes I like to go in. I came in on a Friday evening and it was moderately busy. I checked in at the front and when I walked in I was greeted right away. I knew what I came in for but wanted to see what else they offered. I gave my order to the guy helping me and he input into a tablet that sends the order to the back for fulfillment and they call your name when it's ready. As I waited I walked around and instantly saw something else I wanted. I approached the counter and the girl was nice to help me add it to my order, not an issue. I waited about 10mins for my order to be filled, not bad. They have a good variety and everyone who works here was nice. I would go back!

Good service. Had the balm I was looking for. In and out…read morevery quickly. Easy to find and park.

I've been a regular customer at multiple Stiiizy-affiliated locations, and unfortunately my…read moreexperience at the Deli location was very different from the others. One employee frequently went far beyond normal transaction-related conversation. On one visit, I overheard him discussing LSD with another customer while I was waiting, which made me uncomfortable. During nearly every interaction, he would also hand me my change very high in the air with exaggerated movements instead of simply placing it in my hand or on the counter. Rather than confronting him directly, I respectfully brought my concern to management because I had previously had positive experiences speaking with managers at other Stiiizy locations. Instead of feeling heard, I felt dismissed. I explained that I have personal medical reasons for preferring not to reach up during transactions and simply requested that my items and change be placed on the counter going forward. I was told the employee does this with everyone, but I still felt my request wasn't taken seriously. After that conversation, I felt my interactions became even more uncomfortable. On one visit, the employee placed my product extremely close to my stomach, invading my personal space. On another, he made unrelated comments such as, "Be safe out there," which felt awkward and unnecessary during a simple purchase. During my final visit, in the middle of the transaction--not as an opening greeting--the employee randomly commented, "I hope your day is going good." It felt out of place because we were already in the middle of completing my purchase, and I simply wanted to focus on the transaction. I politely responded that I'd rather just focus on the transaction than discuss my day. He acknowledged what I said, completed the transaction, and I left without raising my voice or causing a scene. Not long afterward, I learned I had been banned from the location, which was surprising given how calmly I handled the interaction. I've since had much more positive experiences at other dispensaries, including another Stiiizy location where management listened to my concerns respectfully and understood that I simply prefer to keep conversations professional and focused on the transaction. My hope is that this location improves its customer service by respecting reasonable boundaries, keeping conversations appropriate, and handling customer concerns with professionalism rather than making customers feel unwelcome.

Stopped by just to grab a few pre-rolls for the week and Breanna helped me out. Not gonna lie…read more.. with that smile she could probably talk me into buying just about anything lol Jp ... kinda. She was super sweet, really friendly, and made the whole visit perfect. I just tried one of the pre-rolls she recommended too... def a solid recommendation. Thanks again, Breanna! Appreciate the awesome service. I'll definitely be back.

Back again for my 2nd Visit. This Store is Great. It's Very Clean and Well Laid Out. The Staff are…read moreStill Very Friendly and Helpful ( :) ). They Also have a Wide Selection and the Product is a Great Value for the Price. Highly Recommend Them to Every One. You Won't be Disappointed.

This is my 1 and only spot to shop for my pain relief. They have amazing discounts and rewards…read moredaily. The shop pet, Mina is the coolest lil dog. Besides the awesome customer service from everyone, especially Cristina (Super friendly, always welcoming), Mina is the highlight of my stop. Stop by for daily 20% off and say hi to Cristina and Mina.

Best dispo in the bay area . Friendly workers…read more Environment is a vibe And everyone here is very kind and patient Would recommend 10/10

Updated Review - I'd like to thank Scott V., the GM at Airfield! He quickly reached out to me…read morepersonally and was able to make it right. He also hooked it up with a lot of samples. I'm definitely back to being a loyal customer.

I just had a seriously frustrating experience at this store. I placed a preorder totaling $57.17…read moreand handed the employee $57.25--eight cents more than the amount due. She refused to accept it because it was not "exact change." I repeatedly told her to keep the eight cents, but she still would not take the payment and had to ask her manager. She came back and continued explaining that they did not have change, even though I had already made it clear several times that I did not want any change back. First, how does a cash-based business not have change available? Second, why turn away a customer who is offering slightly more than the total and explicitly saying to keep the difference? What should have been a simple pickup turned into an unnecessarily confusing and frustrating situation.

Melissa helped me out today and she was very welcoming in setting me up after a long pause from…read morepurple lotus. She was very informative and helpful in the whole process of assisting me in making my purchase. If you're ever nearby, look for Melissa! She's the super friendly person that's running the cashier.

While in town for the World Cup I wanted to check out what San Jose had to offer. Found Purple…read moreLotus during a search of the area. Upon arriving, I found plenty of parking in the front and back. Security checks your ID prior to entering the building. The lobby has a welcome desk for new timers and another desk for online orders. Being first time, I was given all the details of being a newbie. FREE JOINT first visit! And the gifts keep coming on your next visits too! After all the exciting news, I finally entered the room with all the goodies. Greeted and provided knowledge of the place, brands and how to maneuver through the store. I used the kiosk to place my order. Similar interface to other stores I've been too. Staff was friendly all throughout my visit. I returned a second time, different staff but all with smiling faces. They have plenty of deals they offer daily. A wide variety of selections to choose from. Great experiences.

They sell fake products!!! Be careful!! Don't buy from here!!! I noticed it a while back but today…read moreconfirmed it

Their Turn All in one Cartridges, are counterfeit. If they had Delta 9 manufacturers posted on the…read morelabel, it's possible they're okay. But I only got two. Probably from a real dispensary I get delivery from. The rest had different manufacturer names, I've never seen on Turn. Some were blank where the manufacturers name is supposed to go! So it was my only purchase from them, and like an official dispensary, I was an idiot, and just trusted without checking. When I opened the first one, it didn't work. I was pissed. Anyways, I opened the rest and tried them each, just one toke, and they all worked. But after I checked the labels, I put them all in a bag, and will see if I can take legal action for someone selling what possibly could be poison! What if that's how the east is spreading fentanyl. Don't risk these guys. Go to a dispensary that's been around forever.