Mad props to Budtender Savannah who is always respectful, courtesy and will take the initiative to…read moreserve you and pull your order if she sees you standing idle too long. I am grateful for her presence, always.

UPDATE | After my review was posted, my pickup order was declined yet my ACH was still charged…read more(documented and disputed with my bank). I also received five unsolicited calls from management attempting to move this off written record. I've been a loyal customer of Elemental Wellness for over a decade, but the service has sharply declined this past year, and today's experience was the final straw. What Happened: * I placed a delivery order scheduled between 12:00-2:00 PM and stayed home the entire time. * I received no text updates, despite requesting them in the additional notes. I received no call even though they stated that they did call me, and no one rang my doorbell for a delivery order. I received no email update that my order had been cancelled either, just that it was on time and would be delivered in the requested timeframe. * At 2:15 PM, with no delivery or communication, I called the store. The associate was rude, accusatory and claimed the driver arrived and called me at 12:38 PM, which never happened. I received no call, no text, and no doorbell ring. I did receive an attitude, hella "sorry's and reprocess the order yourself." I reprocessed the order myself, I requested a supervisor and spoke with Sylvio, who assured me the order would be reprocessed and that my phone number was accurately updated. Frustrated, I submitted a one-star review detailing my experience. After that, the order stayed in "verify" status for over an hour, which is far from normal. I eventually canceled and reordered for pickup, and the same delays and lack of confirmation happened again. This experience shows a petty and careless attitude toward customer feedback. It's clear that Elemental Wellness no longer values customer experience, and I'm extremely disappointed. I will be taking my loyalty and business elsewhere.

Great staff, good knowledge of everything they sell. Not a huge collection but enoughread more

I've been coming to this location since it first opened which is something like 10+ years ago and…read moreeach time I come I spend several hundred dollars. Back then they had a great service, great employees, great management, great selection, and great prices. Over the years the product selection started shrinking and they stopped carrying my favorite brands and products, and the website became super buggy. Now they have changed management again and I think they got bought out by a corporation called STIIIZY. STIIIZY AS A BRAND AND AS A COMPANY IS PURE TRASH AND SO IS THE NEW MANAGEMENT! The product selection is terrible now and half the time they say they have things in stock online and then when you go to the actual location they are out of stock. The products are overpriced and less potent with a small selection and all the best brands like Costal Sun, Maven, Fig Farms, ABX, etc. are no longer carried just so they can promote their lousy STIIIZY products. The website is super buggy and constantly redirects itself in a loop between the actual 7th St. store location as the supplier and STIIIZY itself being used as the supplier. Prices seen online for the same item are different depending on if you're buying from the actual 7th St location or through STIIIZY even though they're the same place, which is super confusing. The website always has trouble with online coupons and promo codes. The staff is usually polite but a lot of the employees don't seem very intelligent. Half of them look like they've been stoned the whole day and they can't even answer basic questions, they are super slow and look totally dazed and confused. Here's a thought, be professional and don't smoke at work! The staff can't seem to count the items in orders properly so you're likely to get orders with missing items; worst of all is that when there are issues/problems or major inconveniences the staff and management will do nothing to help or make up for the trouble. My last three orders placed online were incorrect and missing items. In the past, on several occasions they gave me the wrong change or gave my order to someone else. When you buy STIIIZY items with a set weight, like a 3.5 gram or 7 gram package of flower the actual amount you get is far less. I've had 3 times where when I weighed out a brand new 7 gram pouch of flower it was actually around only 5 grams so STIIIZY is basically shorting and stealing from their customers. Last time I ordered online for an in person pickup I ordered 10 items and had to call 3 times to get an update on my order and when I was told it was finally ready & I arrived to pick it up, it was missing 5 items. How hard is it for their high-as-a-kite employees to count to 10! Then they said sorry we're out of the items you wanted... Well that's why I ordered them hours ago when they were in stock but since the staff is often stoned, they can't focus on their jobs and pack/fulfill orders properly or in a timely manner. To make matters worse when I told the bud tender who was helping me that 5 items missing from order is not cool he started to give me attitude and push me out of his line. UNACCEPTABLE! I told the manager how bad my experience has been and how downhill everything at this location has gone, he said many people have complained about the same things and that he can't do a single thing to make things better. No discount or credit, no complimentary item for the bad experiences, not even an apology. STIIIZY/CALIVA/their management and employees are all incompetent and inept. The way this business is being run is absolutely pathetic and it needs to get shut down. After being a devoted and loyal customer for 10+ years who has spent thousands of dollars here, I AM ABSOLUTELY DONE WITH THIS PLACE! THIS PLACE IS A JOKE AND NOT WORTH THE HEADACHES AND DRAMA. I'd be willing to pay twice as much somewhere else to never have to deal with incompetence of STIIIZY/Caliva again. Corporations really do ruin everything and STIIIZY took a damn fine dispensary and completely screwed it up and that's why I hope this place goes bankrupt because the corporation totally deserves it. Trust me, find a different dispensary because this place is an utter asinine failure.

Melissa helped me out today and she was very welcoming in setting me up after a long pause from…read morepurple lotus. She was very informative and helpful in the whole process of assisting me in making my purchase. If you're ever nearby, look for Melissa! She's the super friendly person that's running the cashier.

While in town for the World Cup I wanted to check out what San Jose had to offer. Found Purple…read moreLotus during a search of the area. Upon arriving, I found plenty of parking in the front and back. Security checks your ID prior to entering the building. The lobby has a welcome desk for new timers and another desk for online orders. Being first time, I was given all the details of being a newbie. FREE JOINT first visit! And the gifts keep coming on your next visits too! After all the exciting news, I finally entered the room with all the goodies. Greeted and provided knowledge of the place, brands and how to maneuver through the store. I used the kiosk to place my order. Similar interface to other stores I've been too. Staff was friendly all throughout my visit. I returned a second time, different staff but all with smiling faces. They have plenty of deals they offer daily. A wide variety of selections to choose from. Great experiences.

I liked the product. It was good and served my purpose. Highly recommend to others for them to useread more

Great staff and products. I was in and out in under 5 minutes and happy with the products they had…read moreavailable. Alyssa was very helpful and friendly.

THE HeLLLA BESTTTT DISPO !!!! . This is honestly the best dispensary in the Bay Area. I've been…read morecoming here for years and their customer service is always top tier. Today (March 8) I got a call letting me know that the product I ordered online wasn't available anymore. Most dispensaries would just wait until you show up and then tell you, so the fact that they actually called ahead was already great customer service FRFR !!! When I got there, the budtender really tried to help me shout out to the bud tender for that my apologies tho I forgot her name . !!! find other options, including cheaper brands and similar products. Luckily they ended up finding the exact one I originally came for. What really stood out to me was that since at first they thought they wouldn't be able to satisfy my order, they gave me a free all-in-one vape on them so I can try it Who does that?? I've never seen another dispensary give a free product just to make sure the customer leaves happy In all the years I've been coming here, I've only had one small issue and they solved it immediately. The staff is always nice, helpful, and they always have tons of deals DEFINITELY RECOMMEND !!!!!

I just had a seriously frustrating experience at this store. I placed a preorder totaling $57.17…read moreand handed the employee $57.25--eight cents more than the amount due. She refused to accept it because it was not "exact change." I repeatedly told her to keep the eight cents, but she still would not take the payment and had to ask her manager. She came back and continued explaining that they did not have change, even though I had already made it clear several times that I did not want any change back. First, how does a cash-based business not have change available? Second, why turn away a customer who is offering slightly more than the total and explicitly saying to keep the difference? What should have been a simple pickup turned into an unnecessarily confusing and frustrating situation.

I've been a customer at this establishment for many many years. The one thing that still continues…read moreto happen every now and then are that some of the tenders are just not careful when packing certain products. Certain products need to only be right side up. It's not fun scraping product off the lids. Please the ever so careful packing concentrates. The prices are super pocket friendly. The tax is already included in the price that you see in the menu. Certain days have different deals. Cash only

This place went embarrassingly downhill so I stopped going. Happened to get an email offering me…read more$20 off and thought "ok $20 off is worth another shot." Showed up to pick up my order and was told "oh actually that's only for people who haven't been here in 45 days" and was refused the discount by both the cashier and manager. Nowhere in the email was this mentioned, as you can see in the photo below. Wasted trip but at least I know I'm not missing anything here and don't have to risk being robbed or stabbed anymore. Go to literally any other shop in the area.

This is my 1 and only spot to shop for my pain relief. They have amazing discounts and rewards…read moredaily. The shop pet, Mina is the coolest lil dog. Besides the awesome customer service from everyone, especially Cristina (Super friendly, always welcoming), Mina is the highlight of my stop. Stop by for daily 20% off and say hi to Cristina and Mina.

Best dispo in the bay area . Friendly workers…read more Environment is a vibe And everyone here is very kind and patient Would recommend 10/10

This place was awesome. The feds messed up a good farm. Excellent work robo-dorks. I hope Matt is…read morestill farming.

I ordered from Northstone last week and let me tell you this…read moreI will never go anywhere else again. Every part of the experience was amazing. the service, amazing, the product, amazing, delivery service, amazing. You get the idea and let us not forget their selection, also amazing. The price CAN NOT be beat in every aspect. No more wasting my gas, time and money at those over priced shops. I'm done with that. thank you Northstone Organics.

If you're looking for Raw Garden delivered out the door, this is the spot. Straight up cheaper than…read moremost dispensaries, and inventory usually restocks about every two weeks, which is clutch if you plan ahead. Delivery windows can vary a bit--after connecting with the driver, expect maybe an extra 30 minutes depending on when you place your order. Pro tip: order before 10am for the smoothest experience. Shoutout to Danny and Victor--both calm, cool, and genuinely pleasant to interact with (which matters more than people admit). Danny even threw in a free gram after running about 30 minutes late. Had to tip him $10 for the courtesy--money well spent knowing it goes directly to the drivers, not the dispensary. This is my go-to for those "I'm smoking the whole gram today and I'm not apologizing" kind of live resin sessions. No regrets, no price gouging, no weird energy. Victor holds it down on weekdays--shoutout to the Haha Organic delivery team for keeping it smooth. Reliable, affordable, and drama-free. Exactly how delivery should be

Always a solid experience with HaHa Organics. The products are high quality, the team is friendly,…read moreand I appreciate that even if something is out of stock, they always have a reliable backup option ready. Super consistent service all around. Danny always gives me great recommendations!

Huge shoutout to Brooke for always getting me right every time I step into the store. Love the…read morecommunity feeling and how friendly the staff is! Only thing I would suggest is maybe having a little music playing in the background to the shopping experience even better

I am not a fan of this place. First thing is that the staff is nice, place is clean, it is not…read moreoverly crowded but the policies were terrible. The place has a lot of selections with different brands. I cannot say the price value is great. It is not terrible but not the best. That being said, the reason for the terrible experience was the policies. It made this experience terrible. We wanted to get on of the gummy bongs and they grabbed it from back stock. We did not think much of it as it was boxed and we also got a bunch of other products as well. We got back and found the worker input the wrong one so we took it back. There was a difference and they said they could not refund us and could only give us store credit. Normally if it was our error and they were making an exception then that is fine. In this case the worker gave us the wrong one and they still would not give us money back. The manager said he could not do it even thought it was not our fault. So we did not have a choice and has to take the credit. We came back to use it and they had deals on the product if you buy 2. They would not use our store credit. They said we either use the deal or the store credit but we cannot use both. That was absolutely ridiculous!! First we are forced to take the store credit for their error then they will not let us use it with the deal. I understand the workers are limited to what they can do but that policy is absolute ridiculous. Overall the experience has been terrible. As stated the workers are friendly and nice but the store policies made this a terrible experience. I would not recommend this place. The place does not have great policies in place and you are better off saving yourself a big headache.