The practice removed a squamous cell carcinoma for me last year, when I had insurance. Now,…read morethanks for nothing, I have none. Got charged only 60 dollars for an hour with an intern and "Dr. Joe" You can't beat that with a stick. False alarm on the bad looking spot on my arm but all of my life concerns addressed, thanks for being a real DOCTOR.....

This is the group you want to be with. The people leaving negative reviews about this practice…read moreclearly haven't experienced the kind of care you receive at a larger, impersonal office. Our children have been patients at two of the "top-rated" pediatricians as we've moved over the years--and this is the only practice where you're truly treated as a person, not just a number. If you're looking for speed and convenience, you can always go to an assembly-line pediatrician. But if you want a true care team--literally two doctors who will know your children by name, provide thoughtful and individualized treatment, and actually keep you informed--this is the place for you. When I first called, Anastasia let me know they're a smaller practice. So yes, I may wait on hold for a couple minutes while they're helping another patient--but I'll take that any day over the rushed, impersonal care we've experienced elsewhere. At the other offices, they'd order multiple bacterial infection tests based only on symptoms I described over the phone--without even seeing my children. That's not care--that's just billing insurance as quickly as possible. Sky Valley is the complete opposite. Here, they take the time to listen, assess thoughtfully, and treat your family like their own.

Best family practice I have been too. My whole family sees Dr Bruce. She takes her time and makes…read moreyou feel at ease. The front desk staff Lauren is pleasant and always so helpful. Thank you.

It would have been a wonderful experience except Dr. Lydia Davis showed negligence to such a degree…read moreI plan on reporting her to the Maryland Board of Physicians.

I visited Mountain Laurel Medical Center for the first time…read more last week for a physical. The facility is immaculate and the staff seems happy to make the visit as seamless as possible. I hope the high standards and friendly staff does not evaporate over time.

Hands down the WORST customer service and phone etiquette I have ever experienced. My father has…read morebeen a patient for quite some time, I have been the one to set up all appointments and discuss his care with the nurses. TODAY the receptionist decided I was not on HIPPA which I highly doubt many months would pass while giving access to me and I not be on HIPPA. I asked to speak with a supervisor and she sent me to billing to be coy. I call back and magically a supervisor answered, nice lady, will give her a 5 star. The little girl answering the phones up front who mind you NEVER do, get a zero star if i could. The attitude sucks, make up there own medical rules, and times to answer the phones. even when you call 10 plus times. Front Royal needs better people.

Not impressed. I was scheduled for a 7:15am appointment and when I arrived, the receptionist…read moreinformed me that I was at the wrong location and that I needed to drive to the other side of town to go to the hospital. I thought that was odd as I received a confirmation call the day before, but I left. The receptionist was wrong. I was at the right place. I received a call later 'to reschedule the missed appointment." I returned the call to let the practice know I was there, but that the receptionist sent me away. I made an appointment with a different practice.

UPDATE 6/2025: This update is several months delayed, but I feel it's only fair to update my…read morerating. They've gotten better. Looks like they're getting the glitches out of their system with the takeover by VHealth. Have they gotten nicer and more patient friendly? I think maybe and that's just nice. So, we're still with them. Changing is hard and requires too many preliminaries, so I only want to do that if completely disgusted, and we're just not there. Updating to 3 stars right now

My daughter needed her paperwork filled out to try out for school athletic teams and after 3 days…read morethey still haven't completed the paperwork. Her provider told us when she originally had her appointment that if she needed the physical just to call in and they would have it at the desk by the end of the day. I've been calling since Monday morning and now it's the end of the day Wednesday (I stopped by the office and they said it won't be completed today either). So they still have yet to fill out the very short Questionnaire and sign it in order for her to try out.

Best PT office and staff around - very caring and friendly. And absolutely the best PTs, they…read morereally helped me!

I cannot say enough positive things about the care from Dr. Walsh; she gave us our daughter back…read more Dr. Walsh was attentive and took time to understand not only my daughter's condition but also her concerns. I was deeply impressed by her expertise, and her treatment was spot-on.

Why do I LOVE Dr. Walsh? Let me count the ways…read more.. Dr. Walsh does not take insurance, doesn't have any other doctors in her office, and doesn't have nurses or a receptionist. Scheduling is all online, through her very informative website. While some may see that as a negative, I see that as a positive, especially when looking at the cost of service. I am paying a low, preset fee to see the doctor. I am not also paying for a receptionist, an insurance billing specialist, and a nurse. I pay my $90, I send the bill to my insurance myself and I save a ton of money. Dr. Walsh does not have a receptionist or nurses. When I go see her, I see HER from start to finish, instead of passing through various people to get a hurried 10 minutes of time with a physician. Contacting her is also easier, because I don't have to go through multiple layers to get to her. You know how it usually goes....call the office, leave a message for the doctor, get a call back from the nurse, explain everything to the nurse, who will then discuss it with the doctor, only to get a call back from the nurse saying the doctor wants you to come in. Ugh. With Dr. Walsh, I email her directly, and she either emails or calls me back in hours, not days. If she can help without coming in to see her, she will. She is not in it for the cash. Dr. Walsh does not have back up doctors. This means you are never confronted with a total stranger if something happens. My niece had a rather unpleasant experience with a cyst, and not only did Dr. Walsh come into the office on a Sunday night to take care of it, she even offered to go to my niece if she couldn't drive herself. No backup doctor would do that. Actually, unless you are having a baby, no regular or backup doctor does anything after hours, you go to the ER with all the other injured/sick people. Dr. Walsh doesn't have a thousand patients. This allows her time to keep tabs on things like prescription prices, and where and how to get the best deal. Did you know that sometimes, it is cheaper to pay out of pocket instead of insurance? Neither did I, until she told me that my $35 inhaler through insurance was $12.50 at Costco if I didn't use my insurance. Copays are tricksy and she knows where you can get the best price. Because she keeps her patient list small, she knows her patients. Really KNOWS them... she doesn't need to look in my chart to know why I see her or what is going on. She knows my name, my history, my family, and all the other aspects that you learn about people you know. This is only part of why she is an excellent physician. And here is the really important part....she really is an excellent physician. She knows her stuff and she will take good care of you. You will feel cared for, not rushed through an antibiotics cattle call. If you are looking for a practice with lots of warm bodies to pay attention to you, then this isn't the practice for you. If you are looking for excellent medical care from a wonderful physician, you won't find better than Dr. Walsh.

Reception, Check-in & Check-out were exceptional. The physician, Shannon Dummer was unable to meet…read moreto go at a pace that I was comfortable with. This experience left me feeling rushed, uncomfortable and un-heard.

I used this Drs office for the majority of my time in Hagerstown. And I can honestly say I was…read moreimpressed with their care, their timeliness and willing to work with you. They gave emergency appointments late in the day, granted you may not see the doctor you normally see. But you'll get seen the same day, without the extra expense and stress of going to an urgent care center. I used Doctor Budi who was an excellent doctor to work with. She was kind and courteous whilst showing genuine concern for my health. She did always have cold hands, but with cold hands comes a warm heart. I may have been one of her few male patients, for I hear that she mostly works with children. I'm a child at heart so I was happy.

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.