I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

I used Bonza movers again for a second time earlier this month as I moved from Alexandria to DC. As…read morebefore, Abba and his crew were on time, ready to go, and incredibly careful and respectful of all of my belongings. His team of two movers got everything down to the truck speedily, while Abba carefully wrapped up all of my larger and more valuable items. They made it to the new location pretty quickly, and also unpacked carefully and quickly. They had me inspect the truck once they were done just to ensure all of my belongings were out, and took care of the bill, which was exactly the rate we had agreed upon during scheduling. Highly recommend this team of skilled movers! Great value and service.

What an exhausting and frustrating experience! They didn't send or highlight their policy ahead of…read moretime or explain that the hourly rate they gave us didn't include the cost of the truck the way other quotes did so we thought they were more affordable when really they were not up front. We also told them ahead of time we're in a townhouse with 3 flights of stairs and all the main furniture we needed to move (we did all the small and fragile items ourselves since we're moving 25 mins away). No lamps or dishes or decor. Literally boxes and furniture that was too heavy for us. We moved from a 1600sqft townhouse with 3 rooms.. I don't understand.l how this was such an insurmountable task. They spent 4 hours just in our 2 upstairs bedrooms which included standard items (king bed, 2 side tables, wardrobe, small dresser, daybed and 2 unassembled cribs) a lot of which we had shrink wrapped ourselves. They stood around wondering what the best way to get things downstairs was so my husband who was very frustrated by their pace just started doing it himself and exhausting himself which was why we hired them in the first place. 4 grown men who's job it is to move things should know how to do this. Our property isn't unique for Nova so I'm not sure where the confusion came from. We have 2 small kids and did a lot of the work to get things done for them but somehow these guys stretched it to an 11 hour day because gotta make that cash, right?! Then at the end My husband asked them to wait so he could double check if anything big was left and when he noticed they left a whole big tv box on our top level, they were driving away. Didn't even listen to him and had the nerve to say they would charge him for the box if we kept it. What?!! Soo much stuff was left for us after they left and they didn't put a single piece of furniture in the right place at our new house. We said "in the corner" and they put it 2 feet from the corner...moving with kids we have exhausted ourselves beyond belief getting moved and these people made the journey not only expensive but soooo very difficult. We had to go back and move extra thigh and clean for a few hours.. very stressful. Major waste and would absolutely never recommend them. Insane amount of up charges ($400 worth of tape as though they don't buy it in bulk). Never again! Our new house is a tornado of things none of which are in the right place and I'm so upset and overwhelmed. What's hilarious is that they wrapped everything like crazy but still broke a wheel from our fridge and just said "oh". No apologies, no offer to fix it, no we can take off something for you... nothing. Then $3000 later they asked if we wanted to tip on top of this nightmare of an experience...very bold, but the only tip I can offer is "Do better. Much better"

We had a short move from the Chantilly area to Leesburg and wanted a local team. My wife researched…read morereviews carefully and Prince stood out a little better than some close competition. Their price was competitive with the competition and what we thought was very fair for a whole house move. We are super glad we went with Prince because the crew was unbelievable. Carlos ran the crew and was so professional and courteous. All floors/stairs were covered. Marvin, Omar and Jeff were all hard-working and got everything done quickly like clockwork. All furniture was covered and protected. If we asked for anything to be placed in a different place or requested changes there was only one answer: No problem - with a smile! I honestly didn't think customer service like that existed anymore. I consider myself a tough reviewer, I can't believe myself how glowing this review is but they were that good.

I don't write reviews ..... ever. However, in this case I felt that a review was more than…read moredeserving. My 5 star review is only limited by the fact that I am limited to 5 stars ! From my initial telephone contact with Karey and our video walk through with Jon I was very impressed. Likewise, I was very pleased with the initial cost estimate that was provided to us. We did our due diligence and obtained two other estimates, both higher than the one from Prince. In fact, one was twice as high. We were a bit concerned about the great disparity. However, having been impressed with Karey and Jon and reading about the fundamental principles of their business we elected to go with Prince. I cannot say enough about the crew that handled our move. They called ahead of time to advise they were on the way - and on time ! Carlo, the team leader, was polite, responsive to our requests, flexible to add on a few things we needed to move, and his supervision of the other three members of the crew : Omar, Jeff and Mario. The care that the entire crew gave to our furniture, including some large, heavy wood pieces with glass shelves and doors, was extraordinary. The move was handled efficiently, effectively and expeditiously. Nothing was damaged ! The crew was great in moving things around to get them in the correct location. We were very pleased ! I must point out that this move was so well handled from initial contact to the crew departing our new home And it was accomplished UNDER BUDGET !! Kudos to the entire Prince team. We are grateful. B Nyman

Joe has now done 2 moves for us with his crew. One from an apartment to a townhouse and the second…read morefrom a townhouse to a single family home. And fernando packed our stuff for us. They are awesome, and did a fantastic job both times. Joe is very communicative and responsive, and very committed to doing an exceptional job. I can't recommend this moving company enough. Moving is a miserable process, but is as pleasant as it can possibly be with this company.

Brown's Moving Service moved me from a fifth floor condominium in Arlington, Virginia to a single…read morefamily house in Wake Forest, North Carolina. In the past, I have done a few corporate (business) moves and have a high level of expectation from professional movers. Joe Brown exceeded every expectation I had. Moving is usually very stressful for me as I am a perfectionist, but Joe and his men made the entire process incredibly smooth and worry-free. They were extremely professional, and worked quickly without cutting corners. Joe (the owner) was on the property the entire time (as he promised) and he worked alongside his men. What impressed me most was how carefully they handled everything, especially my numerous, VERY heavy and ornate pieces of Victorian furniture. Every piece of furniture and every box was treated like it was their own. They wrapped and protected items properly, loaded everything securely, and they did not damage a single thing during the move. Additionally, the entire team was friendly, extremely respectful, and clearly very experienced. They communicated well with me and with each other as a team, stayed organized, and kept everything moving efficiently from start to finish. They truly care about doing the job correctly and making their customers happy. They moved me into my elderly mother's occupied house (not an easy task) and were also very respectful of her furnishings and her wishes. Joe has a very pleasant and calming demeanor and is very responsive to email and texts during the process. He provided me with a written estimate and a written "will not exceed amount" well ahead of the move and stuck to his estimate. His business style is rather informal compared to the big, interstate van lines, which frankly worried me a little, but there was nothing to be concerned about at all. Everything went exactly as planned. If you are looking for a moving company that is reliable, hardworking, and genuinely committed to excellent service, Brown's Moving Service is the one to use. I would recommend them to anyone without hesitation.

Excellent service. Flexible with my changing needs. Responsive…read more Had a variety of items going to different places. They got it all done correctly in record time.

Great guys; lousy service. If you value your property, do not trust it to this company. Out of a…read moresense of loyalty for a veteran owned company, I hired them twice. They snapped a piano leg on the first move and ruined a 2nd on the subsequent move. The piano's finish is also ruined in five or six additional places, requiring a total refinishing. They also broke a mirror and one of two adjustable dumbbells. If you hire them, get the full-on insurance for total replacement value. You are going to need it.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

They did great job, on time quick respond defenely highly recommend the entire moving process was…read morequick profesional service from Juan and his helper. Thank you guys

They came on time, helped with my packing, and delivered my items to my new address…read more Marie

This was one of the easiest moves. I've had thanks to this company. The movers were punctual,…read moreorganized, and careful with my furniture in boxes. They communicated clearly and worked quickly without rushing. Everything arrived safely, and their professionalism really stood out. I would recommend their services and use their services again.

I requested to have some items from my storage moved into a new space. I made plans for one date…read moreand time and needed to change it at the last minute and they made adjustment right then and there. There were two men on the job who handled my items with care and asked me questions about what was suppose to go the whole time. I had a great experience and the stress that it eliminated was well worth the money. The starting prices are reasonable and my only complaint would be that if there was at least another person it would have went by faster. I did end up paying for an additional hour, but it was WORTH it! I would recommend them and I would use them again. The next time I will be more realistic with myself about the time it will take and plan accordingly.