If you need a vehicle for a group of people or to move things, Apple Car and Truck Rental is a good…read moreplace to rent cars for a reasonable price. The vehicles were clean and in good shape. Although communication was tougha d not so clear, dealing with a small business is much easier than a big rental company. This makes it really convenient for a group or yourself. I enjoyed working with him and would do again 10/10. I'm so satisfied with this place, if you need a car or a truck, this is the place to get it.

Asking a genuine question about there car rental and some guy hung up me very rude I honestly have…read moreno idea why this place has 4 stars but it's ok am not from here and I really needed info on there car rentals it's hard to find good professional people nowadays

I had to switch storage facilities unexpectedly with my belongings on the moving truck (see my…read morereview for SecureSpace in Arlington), and came back to Mini U Storage. I had previously rented with them and was impressed with their climate controlled, clean facility, so I thought it was my best option. Mini U saved the day! Within minutes, I had secured two large units (discounted for the first month), and our movers were able to unload us quickly using one of the several loading dock options. Mini-U also allows renters to use a courtesy van or truck for a very reasonable $20, and that definitely came in handy a few weeks later. Special shout-out to Kierston, who is a model for customer service and professionalism. She was extremely compassionate and calm during my stressful situation. She reached out when she noticed I hadn't locked my unit completely, and also when I was nearing the end of my rental term to make sure I didn't get overcharged. She's a nice, pleasant lady who cares about people and treats them well. I would definitely, definitely rent here again.

In about a year, they raised my rent 105%. When I told them I was a local struggling artist at…read moreTorpedo Factory and had lost my job, they took off $20. Thanks, but no thanks. Don't be fooled! The people who work here are nice, but at the end of the day, you're just a money source, not a human being. Also, one elevator (of two) has always been broken for the last year.

This is 100% honest and I wanted to share as a warning to others. I had a reservation I made on…read more08/25 for a van. I was supporting a cycling event so the van was very crucial to the event. The day before pickup Enterprise called me and said "I'm sorry, I don't have a van for you, Amazon has rented them all" and I said (as Seinfeld would say) "but I made a reservation a month ago, I need that van, that's what reservations are for, really sorry Amazon rented all your vans but I was here first." To which the guy said "sorry, let me see what I can do and I'll call you back". I'm sure you can guess, no call back. So I called the morning of pickup (mind you, getting confirmation emails all this time - see attachment) and they said "sorry, we don't have a van, the ones we got back today are damaged and had to go to the body shop". All of the vans you got back today? They all have to go to the body shop? Well, guess who didn't get their van to support the event. So there you have it... this is how you are treated when you make plans/reservations and Enterprise is a part of those plans. Buyer beware, they will not honor your reservation so proceed with caution.

(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.

This place is disorganized and an accident waiting to happen. I showed up and wondered around a bit…read morewith a couple other people trying to find someone to talk to. Once we did the lady was pleasant and knowledgeable. The outside crew hooked up the trailer I needed but didn't explain anything of unhooking for after. When I returned I was lost trying to find a place to put the rental and how to secure it. I ended up lifting it off my hitch and leaving it with a phone messages because the office has a hard close at 3pm.

If you are needing to rent a truck or trailer look no further - this Uhaul business should be your…read morechoice. Marcos and Genice were amazing in helping me move across the country. I called several times to ask questions and get information. Genice was so helpful and patient with my anxiousness. Using the online checkin process allowed me to pick up the truck quickly and be on my way. Marcos helped connect the car trailer safely and our road trip across to the West Coast was great! Very happy with the great customer service here! Thank you!

First I want to say the women working the front desk at this location were the one highlight of our…read moreexperience. Unfortunately everything else fell apart and judging by the mood of the room when we were there, I don't think this is uncommon at this location. It took almost an hour waiting in line to get to the front desk. There weren't many people in front of us either - each customer interaction just took forever. Several customers actually came back into the store (one of them multiple times) to report either their truck wasn't the one they reserved or something else was wrong. The women working there were trying to address issues, but there's only so much they could do. By the time we got to the front it sounded like they had run out of 10ft trucks - thankfully we had reserved a bigger one. However, we later found out that they counted the first hour of our reserved time we spent waiting in line to get the truck as part of our 6 hour reservation so we were still expected to be back by the original end time. Customers are paying for and losing time just waiting in line! Now for the truck itself - no apparent damage but the ride was dangerous. Alignment was completely out of whack - steering wheel jerked around without warning. This is not what you want driving an oversized truck on highways. This location needs to do inventory and maintenance checks on its fleet.

This location failed to provide the 26 ft truck we reserved yesterday, subbing in a 20 ft that cost…read moreus time and mileage fees, so we'll be renting from someone else for our next truck on 7/6. In addition, they overcharged us for the furniture dolly we reserved, charged us an extra $5 "safe trip fee" we didn't request, and failed to credit us the $50 we were supposed to receive when they didn't have our truck. There was also NO mention of having to return the truck w/ the same gas level when I reserved the truck, I assumed that was covered w/ the $1.79 per mile fee. Their boxes and paper are also ridiculously overpriced and poor quality. We'll be taking our business elsewhere from now on.

Great customer service - GM is very helpful. Walked in and was helped immediately and requested…read moreinformation and they called me back the same day with helpful info.

Upon arrival the truck wasn't ready with the extras we ordered ( dolly, blankets, etc). We might…read moreas well have ordered off a bot instead of having someone there. We also had boxes to return and he wasn't very helpful with that process. The parking lot is packed with vehicles and there are day laborers waiting to sell you their moving services on the spot. The trucks aren't gassed up when you pick up. In our truck the windshield was dirty and there was loose pipe tobacco in the door handle.

Rented a 10 foot moving truck here. To give this some weight, I have moved at least 5 times in the…read morepast few years. I've tried UHaul (and been disappointed) due to strange fees, poor upkeep on their trucks (tires, doors, windows, you name it). I think this location is a contractor for Penske and they are really helpful and easy to deal with. Their rates were very competitive and they didn't charge extra to drop off the truck after hours. It was the first time I called a moving location and got a human voice instead of a recorded machine telling me which number to select. The man who answered was really helpful because he told me all the charges up front and was straightforward about what would incur additional fees. I'm happy I used Penske and would use them again! Maybe they were $30-40 more than UHaul, but I didn't have to deal with any of the crap that comes with using UHaul.

Hard to say enough good things about this place…read more Allen, the Penske representative at this office, was very accommodating and friendly. We picked up our truck right during a power outage right after a storm, and he was working hard to process everything by hand and make our return process on the other end as smooth as possible. He got us into our truck and patiently showed us how to use the relatively complicated trailer we had rented. The truck was literally brand new - it had less than 150 miles on the odometer. He also let us leave our car and trailer there while we packed the truck, making it much easier to maneuver through downtown D.C. We will definitely rent from Penske in the future, and this location is excellent.

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA