I had to switch storage facilities unexpectedly with my belongings on the moving truck (see my…read morereview for SecureSpace in Arlington), and came back to Mini U Storage. I had previously rented with them and was impressed with their climate controlled, clean facility, so I thought it was my best option. Mini U saved the day! Within minutes, I had secured two large units (discounted for the first month), and our movers were able to unload us quickly using one of the several loading dock options. Mini-U also allows renters to use a courtesy van or truck for a very reasonable $20, and that definitely came in handy a few weeks later. Special shout-out to Kierston, who is a model for customer service and professionalism. She was extremely compassionate and calm during my stressful situation. She reached out when she noticed I hadn't locked my unit completely, and also when I was nearing the end of my rental term to make sure I didn't get overcharged. She's a nice, pleasant lady who cares about people and treats them well. I would definitely, definitely rent here again.

In about a year, they raised my rent 105%. When I told them I was a local struggling artist at…read moreTorpedo Factory and had lost my job, they took off $20. Thanks, but no thanks. Don't be fooled! The people who work here are nice, but at the end of the day, you're just a money source, not a human being. Also, one elevator (of two) has always been broken for the last year.

This is 100% honest and I wanted to share as a warning to others. I had a reservation I made on…read more08/25 for a van. I was supporting a cycling event so the van was very crucial to the event. The day before pickup Enterprise called me and said "I'm sorry, I don't have a van for you, Amazon has rented them all" and I said (as Seinfeld would say) "but I made a reservation a month ago, I need that van, that's what reservations are for, really sorry Amazon rented all your vans but I was here first." To which the guy said "sorry, let me see what I can do and I'll call you back". I'm sure you can guess, no call back. So I called the morning of pickup (mind you, getting confirmation emails all this time - see attachment) and they said "sorry, we don't have a van, the ones we got back today are damaged and had to go to the body shop". All of the vans you got back today? They all have to go to the body shop? Well, guess who didn't get their van to support the event. So there you have it... this is how you are treated when you make plans/reservations and Enterprise is a part of those plans. Buyer beware, they will not honor your reservation so proceed with caution.

(I spend about $18,000 a year in renting trucks, so I'm an expert at this stuff. "This is the…read morenice/watered down version". It would actually take a small book for me to explain the many nuances of issues I had to face and attitudes I overcame with the many different people I interacted with in this organization) - I rented a 16' box truck and drove 1 hour to client which had a load for me to haul. The client asked me to move truck closer to building, when I tried to start truck, it was completely dead. The alternator was bad, not the battery.(I am a certified mechanic) When I called for replacement vehicle, the location I rented it from made me call the 800 service number. I was on hold for 22 minutes. When he answered, he told me I could not get a truck swapped out, I must have service come see the truck. When asked how long that would be, it was 2 to 4 hours. I said that wouldn't work. He hung up on me. I called the local regional office near where I was broke down and demanded they swap trucks. The local agent close to my breakdown said no problem to swap out, but was trying to charge me their standard rates. So I called my regional sales agent who had gotten me special contract pricing due to the amount of rentals I use every year. I had to fight with both regional offices to work that out. The problem came when both the local agent and local manager promised me someone was already dispatched and on there way, and I had to call back 4 times during a 6 hour period before they finally arrived. For reference, I was exactly 2.8 miles from their office! When the truck finally arrived, they didn't have me sign any paperwork or anything. Thy guy jumped out of truck, jumped into a waiting van and split! Didn't check my driver's license to make sure it was me, or anything. This 16' box truck was newer and the trip went fine. Due to my original issues, I wanted to make sure I would not be charged any additional money since I had to wait over 8 hours for the new truck. (they actually cost me around $650 because of this issue, but I was more worried about the long term relationship with my client). The regional office that wrote my original contract had to fight with that other regional office, and after around 4 to 6 hours, they called me and told me they had finally worked it out. I was just to drive it back to my original place of rental and they would work everything else out on their end. I would not be charged for the truck. Today, which has been 24 hours since returning the truck, I get an inspection form showing around 15 to 16 points of supposed damage on the truck they swapped me out with and now I am fighting potential claims, as well as these being added to my record on their database. Which not one scratch was put on vehicle by me. I have a perfect driving record with Enterprise and Budget truck rentals over the past 12 years. The original contracting agent and I know, what they did was not put any previous markings down, and now they're trying to potentially hold me accountable for all previous damage on this vehicle. The only person in this whole scenario who was trying to help me was the original contracting agent. Everyone else had 'zero" care about taking care of me as a customer. As a small business owner and a business coach, there are just way too many red flags here and if you rent from these guys, make sure you check every single thing there is. From the document, to the truck to the entire nuance of your trip. I rent trucks from multiple other sources and I have never experienced such a degraded level of customer service in this industry. Even Uhaul which some claim to be the worse, has given me better service than this.

I made reservation two weeks before the date of my move, for one day truck use for about 45 miles…read more The customer service was great, I had a confirmation few days before the date. Came in the morning to pick up the truck, was in and out in 20 mins! Super easy, since most of the application, documentation is done online. Lovely gentlemen helped us get the truck with good functioning door, explained the rules, details! Very pleasant. These trucks are much better than other trucks, since I was doing the move myself, the trucks have all the features I needed, backup camera even. Loved it. Returned the truck the same day at fhe location and dropped the key in the drop-off box, next day I got email with final price (based on miles) and the deposit was returned on my card ($150 temp hold). Great truck, service and good people at this location.

This place is disorganized and an accident waiting to happen. I showed up and wondered around a bit…read morewith a couple other people trying to find someone to talk to. Once we did the lady was pleasant and knowledgeable. The outside crew hooked up the trailer I needed but didn't explain anything of unhooking for after. When I returned I was lost trying to find a place to put the rental and how to secure it. I ended up lifting it off my hitch and leaving it with a phone messages because the office has a hard close at 3pm.

If you are needing to rent a truck or trailer look no further - this Uhaul business should be your…read morechoice. Marcos and Genice were amazing in helping me move across the country. I called several times to ask questions and get information. Genice was so helpful and patient with my anxiousness. Using the online checkin process allowed me to pick up the truck quickly and be on my way. Marcos helped connect the car trailer safely and our road trip across to the West Coast was great! Very happy with the great customer service here! Thank you!

We had an excellent experience renting a cargo van at U-Haul Moving & Storage of Alexandria. The…read morelocation had an ample supply of clean vehicles in good condition. The van we rented had low mileage and good safety features, such as lane departure warning. The cargo area had more than enough space to help one person move to an apartment. The general manager was pleasant and efficient in person, on the phone and on email. We visited three times: to check the place out, rent the van, and return it. This location is well managed and clean, with a big stock of cardboard moving boxes at decent prices, as well as other supplies for moving and storage. We will definitely go back to U-Haul Moving & Storage of Alexandria the next time we rent a vehicle.

The billing is super confusing! The of course have to wait until u return the truck before they…read moreknow the condition of the vehicle & the miles traveled. Once you drop the truck off, you're just at their mercy. They have open card and the most confusing receipt I've had the displeasure of trying to read! I will look for another location or company in the future!

I had a really frustrating experience with the U-Haul service at this location. When I arrived for…read morepickup, the general manager directed me to use mobile check-in instead of assisting in person, which felt dismissive and unhelpful. His attitude came across as both lazy and rude, and he retreated to his office area to watch videos instead of being available at the front desk. Unfortunately, things only got worse from there. The van I rented was in very poor condition and ended up breaking down, requiring a tow. This completely derailed my evening and caused a lot of unnecessary stress and lost time. I ultimately had to contact U-Haul customer service to resolve the issue and request a refund. Overall, this was a very disappointing experience. I would strongly recommend avoiding this location if possible.

Upon arrival the truck wasn't ready with the extras we ordered ( dolly, blankets, etc). We might…read moreas well have ordered off a bot instead of having someone there. We also had boxes to return and he wasn't very helpful with that process. The parking lot is packed with vehicles and there are day laborers waiting to sell you their moving services on the spot. The trucks aren't gassed up when you pick up. In our truck the windshield was dirty and there was loose pipe tobacco in the door handle.

Rented a 10 foot moving truck here. To give this some weight, I have moved at least 5 times in the…read morepast few years. I've tried UHaul (and been disappointed) due to strange fees, poor upkeep on their trucks (tires, doors, windows, you name it). I think this location is a contractor for Penske and they are really helpful and easy to deal with. Their rates were very competitive and they didn't charge extra to drop off the truck after hours. It was the first time I called a moving location and got a human voice instead of a recorded machine telling me which number to select. The man who answered was really helpful because he told me all the charges up front and was straightforward about what would incur additional fees. I'm happy I used Penske and would use them again! Maybe they were $30-40 more than UHaul, but I didn't have to deal with any of the crap that comes with using UHaul.

Hard to say enough good things about this place…read more Allen, the Penske representative at this office, was very accommodating and friendly. We picked up our truck right during a power outage right after a storm, and he was working hard to process everything by hand and make our return process on the other end as smooth as possible. He got us into our truck and patiently showed us how to use the relatively complicated trailer we had rented. The truck was literally brand new - it had less than 150 miles on the odometer. He also let us leave our car and trailer there while we packed the truck, making it much easier to maneuver through downtown D.C. We will definitely rent from Penske in the future, and this location is excellent.