My Wife and I kept our camper at TJ's for almost two years. One of the reasons we chose this…read morefacility was because of the "perceived" security. TJ's website says you don't have to worry about people messing around with your camper, but should anything happen, TJ's master insurance policy "will make sure everything is taken care of". The website also states that they include a tire boot for all units stored outdoors. Our camper was stolen from TJ's almost two months ago in the middle of the night. The thrives breached the padlock gate, hooked up to our travel trailer, and drove away in less than 5 minutes. You might ask why the tire boot didn't stop them. Because their was no boot on the camper and their never had been the entire time we stored it there, to my knowledge. So much for security. We found out about the theft late the next day, after the police called us. Thomas, the owner, didn't give us that courtesy. When we asked what he thought had happened. He stated that although he didn't know for sure, it looked like the thieves could have used a key on the padlocked gate, which would indicate an inside job. Over the next two months, we called Thomas every few weeks to get an update on the insurance investigation, as he never proactively reached out to us. He initially told us that he had well over $100K worth of insurance and everything would be taken care of. After that, he never had any information for us except "They're working on it." He actually had the audacity to be rude a couple of times my Wife called him, almost as if he couldn't be bothered with speaking to customers of his who had their property stolen while it was in his care. Yesterday, we finally spoke to his insurance company and were notified that they would not be covering the loss. I still haven't gotten a good reason why. I immediately called Thomas to see if he planned to honor his word. He stated that he never told me everything would be taken care of. Basically, he has washed his hands of the whole ordeal and is accepting no responsibility. To make matters worse, he didn't even give us the courtesy of telling us directly, instead he called my Wife and gave her the phone number to his insurance company and said "She should call them." I won't make a recommendation as to whether or not you should do business with TJ's, but you should know that the security and insurance policy that they tout aren't as advertised and in our case, if you have a problem you'll be left to handle it on your own. We are very disappointed with how we were treated and by the ethics Thomas demonstrated.

This place was the only one in the area willing to even look at my vintage Airstream. They…read morediagnosed and fixed issue with out any issues and got me up and running. I now know where I will service this and any future trailers.

Very knowledgeable and reasonable…read more Recommend to anyone needing this service Added nothing more but have to have 85 letters

Rebuilt my Aqua-hot works just great! Highly recommend him for service, he knows his Stuffread more

While we were traveling, one of our windows broke on our RV. I ordered the part from our Coach…read moreMfg..... then made appt with RV One Superstore in Concord, NC. to fix it. I spoke to Wendell on the service desk. Very friendly and helpful when I described our issue. He was calm, knowledgeable and very accommodating when I explained our traveling schedule. AND, we were very happy & surprised to get in within 2 weeks. July 12th @ 9:00 am. My Coach Mfg said they couldn't get me in until Dec. . They even said they would let us dry Camp the night before if we needed to. We didn't need to...but nice to have options. Upon arriving @ 8:40, besides the broken window, Wendell went over our short list of added items that needed attention. Told Wendell, we would wait in the lobby. (BTW.. Music was a bit tooooo loud). Appt at 9:00, by 9:10... we watched our Coach go into the service bay. By 10:30... we were done, .... window replaced, cabinet hinge fixed, coolant checked..... we were paid up and driving out. Amazing service time. Allowing us to continue exploring Charlotte, NC. Highly recommended if you should need work on your RV !!

The sales process for my bride & myself was fine, it's the follow up after the sale that seems to…read morebe stressful. Being that the RV we purchased was gently used and only a few years old, there were a couple items we had concerns about before taking delivery. One items was left undone in the 2-3 weeks between our signing the contract and taking delivery. We were promised a tear in the driver's upholstery would be fixed/mended, they'd send their guy out to our house (2 1/2 hours away) to do the fix. We took delivery at the end of July and it still hasn't happened. It has taken more than 2 months to get a license plate (I still don't have it), 3 sets of temp tags to bridge that gap. I was hoping to take a class on how to winterize my RV or even get them to do it, but I'm starting to second guess this thought process. It's a nice Class A RV, in great shape, with a LOT of bells and whistles for the right price. I'm just getting concerned about the lack of follow up or service after the sale.