I'm torn. I love my hair color and style! I loved Jessica and Fernando! I loved the convenient…read morelocation! Why am I torn, I guess my standards were stretched too thin. Maybe I'm too judgmental? Maybe I have a different set of expectations? Here is my story... I took a chance after reading so many positive yelp reviews and purchased a Groupon for a full highlight, deep conditioner, cut and style. I called to make an appointment and left a message. I waited three days. No call. I called back and left another message. Two days later I get a voicemail back to call them. I called AGAIN, this time got someone in the phone who said she would call me back and they didn't. If I hadn't already purchased the Groupon, I would have moved on, but since I had already paid for this, I was going to use it and now I'm already skeptical. I called again, spoke with someone and made my appointment for a mid week, mid morning appointment. My appointment day comes, I get to the salon 20 minutes early. They seemed off guard by this, but I was always told to come early for an appointment, especially when trying a new place. I also didn't know who my appointment was with. They told me the appointment before me was late so they may take me earlier. Ok, I have a seat and enjoyed the high energy music. They busy themselves on the computer. No one else is there. 15 minutes later, Jessica introduces herself to me and we get going. I'm quickly informed that toner was not included (aok) and it was suggested that I use a processor to cover my grays for $45. I declined and she went to mixing. When she came back, she suggested doing highlights and low lights to better blend for $20. I agreed. I appreciated her advice and it was totally a great move! Jessica was friendly and personable. The phone rang a few times and she would stop what she was doing to answer it. I have never been to a salon where someone would stop working on your hair to answer the phone or to chat with a sales guy who walked in. That was just weird. Soon I was ready to cook. Jessica said they got a new steam chair that she wanted to try on me. She fiddled with it, said it was on and then went back to the computer. After a few minutes, I asked if it was on since I felt or heard nothing. Francisco came to check on it, and sure enough, it wasn't on. Once it got going, it did feel nice and I can see the steam heat did wonders. I was under it for a while, and when I started to feel drips, I asked her to come check on me. At that point, I was done and ready to wash, style and dry. The place is clean and comfortable and they really know what they are doing. Like I said, the end result was probably one of the best colors and styles that I've had, just the process to get there was a little off. Maybe they were having an off day? I'd like to try them again and see...

I just left Bella Hair Salon after my first time there and I'm thrilled with the results and…read moreexperience! I conveniently booked a color, cut and blow-dry appt. just one day prior with Jessica. The salon was clean, and Jessica used great products in my hair. She was friendly, professional and knowledgeable. Jessica understood exactly how I wanted my hair to look, and it came out great. If you'll excuse me, I have to go look at my hair in the mirror again. ;) Muito obrigada, Jessica!

got a haircut and she did awful, she made my hair way shorter then she said she would. really…read moredisappointing that it will take years to grow back to its original length, also reviewed on google and they deleted my bad reviews so that's sketch

I have been going to see Alicia for about a year now. Fabulous stylist. I love her cuts, color and…read moreblow dry. Last weekend and this weekend had her do my hair for 2 weddings, great up-dos and curls. Very, very happy. The salon is friendly and clean. Everyone there is warm and welcoming.

Being a long time client of Paula's, I had the pleasure of my first appointment at her new location…read morein Saugus. She has been cutting, styling and coloring my hair for over 20 years and I've yet to ever be disappointed. She knows exactly what cuts and colors will look good on me, and her suggestions are always the most flattering. When she first starting doing my hair, I was only 13 years old, and it was very convenient that she was located in the same town I lived in. As I got older I moved about 30 minutes away and refused to look for a closer hair stylist. The travel for me was worth it. And her new location, though farther away for me has not deterred my insistence that she be the only one who touches my hair. It is very conveniently located only a few minutes away from her old locale. She has done everything from perms (when they were stylish) to adding gorgeous blonde streaks to my otherwise dark hair to cutting off over 10 inches into a fantastic bob. Every time I leave there, I feel fantastic. She styled my hair for my wedding and I'm still receiving compliments on gorgeous my hair looked on that day. Paula never rushes through a cut or style to get to her next client. She will step back and analyze her work so far and see if there's something she can do to make it even better. As for my appointment yesterday, it was my first trim in about 6 months, just a wash, cut and blow-dry. Nothing fancy, but when I left, I felt amazing. On my way home, I had to do some errands. Well, I received two compliments from an employee and customer at Whole Foods. As well as a "Wow, your hair is so beautiful!" from a random stranger in Target. Being a mom of two little ones, these kinds of compliments don't come often, and I knew it was a direct result of my trip to Paula. She is a talented hair stylist who takes the time to know her clients and their styles, and is always keeping up with the latest trends and learning new tricks of the trade.

I first met Paula through her daughter who is one of my good friends.. It became a plus that her…read moremom just happened to be an amazing hair stylist. I've been getting my hair done by her for at least 6 or 7 years and have never had a bad experience. She always is up to date with the new styles and does EXACTLY what you ask for whether it be only cutting an inch or the right color you want. I highly recommend her to anyone that wants their hair done right and love the way it looks and feels. I posted a couple of pictures of my hair done by her today. She and Mae did an amazing job as always!

Walking into a salon with trichotillomania is incredibly nerve-racking, and my anxiety was through…read morethe roof. From the moment I spoke with Lisa at the front desk on the phone, she made me feel seen, heard, and completely at ease. Her kindness, patience, and reassurance helped calm my anxiety before I even came in for my consultation with Lindsey. It meant more than she'll ever know. A little compassion can make such a big difference, and I'm so grateful for the warm welcome. Lisa is so kind. Thank you Lisa I wish everyone was as kind as you are.

Noelle gave me my reflection back. I came to her after a year of medical hair loss and was starting…read moreover with about three inches of regrowth that was in bad shape. I've done very little to my hair over the years, so walking into extensions cold felt intimidating. Before I ever stepped into the salon, I sent photos and spoke with Noelle directly. She talked through a plan with me so I understood what was possible and what wasn't. That initial consult really helped set expectations. Extensions are not a small decision financially or emotionally. There are options, and there can be add-ons, so I would encourage anyone considering this to do their research and ask detailed questions about pricing and services ahead of time. It helps to feel informed. At the same time, this is art, and sometimes decisions evolve in the chair and the process is labor intensive, but so worth it. What I experienced was dedication. At one point I had two stylists working on me. They adjusted things based on my comfort level and what I wanted. I felt listened to. The entire salon was warm and accommodating and fun! It feels good to laugh. There are people there for all different reasons and no one felt out of place the salon has private rooms for discretion if needed. Starting with so little hair, I truly did not expect the result to look so much like my natural hair. But it does it's amazing! For the first time in a long time, I looked in the mirror and saw myself instead of what I had been through. I will absolutely recommend this to every woman struggling with hair loss it did more for my mental health than I think an entire year in therapy did. Noelle is serious about her craft. She wants her clients to leave happy and she truly goes the extra mile. I will remain a client long after the extensions come out, I am so happy to find this compassionate group of women.

I don't know how to do my own make up to save my life, so I came here to get it done for my…read morecousin's wedding. The girl who did my makeup (I apologize, it was a while ago and I have forgotten your name!) was very nice and also was able to make me look the best that I could while still imitating the example that I wanted. She was able to make my features pop and minimize the ones I wanted to deemphasize, and I showed up at that wedding looking like a million bucks!

I started going here when my long term stylist moved to this salon. Recommend avoiding like the…read moreplague- they cycle through employees extremely frequently. Every time I went there, they had new people at the desk, as assistants, and no one stays long. Kenzie was great as was Brigitte- both gone. The owner is extremely difficult. There's an odd, kooky vibe. My stylist is great but I can't speak to others because no one stays long enough. Thank goodness my stylist moved to a new salon.

I was a "walk-in" a month ago. Thea was available to wash my hair and trim a couple inches. She…read moretook her time and did a great job! Everyone was pleasant...happy vibes all around!

Excellent salon. Relaxing atmosphere. Karen has been doing my hair for over 35 yrs - never…read moredisappointed. Everyone is always friendly and welcoming

They are beyond great! Friendly, knowledgeable and alway curious. Love them. I've had color, cut,…read moreblow out and facial. Would definitely recommend them!

I've been a client of Nicolo Salon for about 10yrs and am thrilled to have found them! My stylist…read moreJill is wonderfully skilled in her work not to mention a lovely person, the staff is always professional, kind & welcoming and the salon itself is beautiful. If you've been looking for a new salon then it's your lucky day- you just found it!

What I love about Serenity in the City is the array of services they offer there! You can get your…read morehair done, nails done, you can get massages, injectables, facials, and you can even take a yoga class. It really is a wonderful place. I love the waiting area with coffee, tea, and sometimes mimosas! The service are priced fairly and I have been happy with my cut and colors. I see Dori, she is great.

My GO TO spot for brows, pedicures, and all things hair! Sam always does a great job with my…read moreblowouts and my balayage looks incredible even a couple months after it was done! Laureen is great for brows and always fun to chat with. Thank you to serenity for being my one stop shop! :)

The owners are very kind and I have never had a problem coming here for my hair, I highly recommend…read moreStudio 786!

Three words: Full body massage!…read more I lucked out at this place by buying a massage during their "living social" promotion for half priced massages. I saved it for my birthday week to make it really special. The salon is beautiful. An attractive brick building on the outside, then three floors of salon and spa to get you glowing from head to toe. The build out is very high end with new hardwoods, cool lighting and nice equipment. When I walked in all the people working there were super nice and even gave me a tour. Cassie was my massage therapist. The room we used was very tranquil. Soft music, flowing water, soft candle light and a warm massage table. No clutter and impeccably clean. Before we started she sat down with me to go over my questionnaire and see if I had any specific areas of concern, then asked about what kind of pressure I was looking for. The massage was wonderful. She spent time getting in spots and taking out knots. She started off with some neck work, then spent time all over, then finishing with my back. She didn't talk unless it was asking me to move. I was completely relaxed and would recommend her services. It was the best massage I ever had. While I was doing my massage my boyfriend tagged along for a mens pedicure I convinced him to book . He said it was the best foot treatment of his life. The woman doing it, Penny, really took her time and his feet looked like new when I saw them later in the day. He is not one to go for pedicures often but said he felt so comfortable he would go back frequently. The downstairs has a nice manicure and pedicure area. I plan to come back and get one sometime as well as another massage. I'm so glad I found this place. I highly recommend it to for salon and spa services or even to give someone an impressive gift certificate for the holidays, it would be a classy choice.

Kayla is fabulous, gives me a great cut, and is very sensitive to her client's wishes. A lovely…read moreperson as well.

I couldn't be more satisfied with Dario's haircuts. I don't…read morealways know what type of haircut looks good on me. Fortunately, Dario seems to know better than me and gets it right. I appreciate Dario's years of experience. Thanks Dario.