Had an exceptional experience with Olivia C.! The Rockford location has a modern, clean atmosphere…read morewith wonderful customer service.

Love Tess! She's the best. Great wax. High quality. Fast. Friendly and super helpful staff.read more

Overall, this was a pleasant experience. I got shellac manicure and it was 27$. The website was not…read moregood at all but the prices are listed above the checkout counter in the shop. I did call and make an appointment but still had to wait around 10 minutes after arriving since they were busy (went mid day on a Wednesday during summer). I saw many comment on the limited color selection so I took a pic of the bin. I was able to get a color I really liked. The staff was friendly and did not talk much, so I was able to just "zone out" and enjoy it. They were quite fast and did a good job overall. I feel like I've gotten shellac for less than 27$ (pre tip) before so I'm not sure if I'd go back again... it was fine and convenient for me that day. Worth a try if you are interested.

Kelly rushed for her next customer. Paid full price for a poor and incomplete basic manicure. I…read morewas so offended that I did not tip and will not go back.

Beaubien offers numerous services including acupuncture, massage, yoga and much more. Great…read moreatmosphere, and friendly people that know what they're doing.

I booked a massage in October 2018 at Beaubien. The masseuse didn't seem to know what she was doing…read moreand she didn't seem to understand my requests to change pressure. I paid, tipped, and decided not to return. I chalked it up to a bad experience and figured I'd find another place in town I liked. A few months later, I received a call from the owner telling me the masseuse who worked on me was no longer there and they were inviting clients back to see how much better the new masseuse was. I think throwing a former employee under the bus is pretty poor form but that isn't the reason I declined to come back. I just didn't want to spend money at a place that had already disappointed me. Since then, they've subscribed me to their text messages without my consent. I've unsubscribed multiple times and about every six months, new text messages arrive. The same goes for their email. I have unsubscribed multiple times and finally emailed directly last week to ask them to please remove me from their list. Yesterday, they sent me ANOTHER email from their list. They clearly don't care about spamming people and retain client information that they shouldn't. This is just bad business and highly unprofessional. I highly recommend you go anywhere other than Beaubien for a massage.

Sally does a great job, plus is a fine person. Prices reasonable. It is an easy location…read more Private parking.

I love Bangz! I've been getting my hair done by Becky for about 4 years now. I went for the first…read moretime when they were still located downtown Rockford because I had a gift card. I haven't gone anywhere else since! Now that they are located out on 14 Mile they actually have a dedicated parking lot, which is much more convenient. Depending on what was going in downtown Rockford it was sometimes challenging to find parking at the previous locations. It was especially difficult in bad weather or when running a little later. The new location is smaller, but cute and clean. The ladies that work there are all friendly. We've all had some great conversations. I like that they are honest with me about what my hair can and can't do when I come in with a particular idea or photo. I've had previous stylists at other locations that won't tell me that what I have in mind just won't work on my hair type, so I end up unhappy with the end result. With Becky I've tried numerous colors and shades, full highlights, only low-lights, baby-lights, some layers, no layers, trims, 6 in chops, and more. I'm always please with the end result.

I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

From my Google review:…read more I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars.

I came in looking for Sam, but instead I got my haircut from a young lady whose name I don't…read morerecall. She greeted us warmly and sat me down in her chair right away. We talked most of the time, and she was incredibly sweet. The haircut itself was perfect--she gave me exactly what I wanted. The price was surprisingly affordable as well; I only paid around $20-$30. I'll definitely be coming back.

The color was okay, but my hair looks like it was cut by a 3 year old. I have to get it fixed.read more

I've been here about 3 times over the past 2 years and have worked with several of the ladies here…read morefor trim and styling! Very professional service and welcoming environment. It was my first time having a balayage touch up done here last month with Avery. I didn't have much of a vision for what I wanted, just knew I wanted brown red tones. Avery was super sweet and attentive to my questions and my preferences. It's always a nervous process meeting a new hair stylist but we clicked really well and she was very reassuring and diligent with her work! I had a very positive experience with her and loved the redness of the balayage at the end. Everyone in the salon hyped me up and it felt like a very supportive environment for the workers and clients! Avery also walked me through how to maintain my hair color, and I have been able to keep my hair red 1 month later with the recommended red shampoo! Overall a great experience and professional work here. I feel very at ease with the high quality services they offer. Definitely would come back

I have been coming to Xscape for a few years now, and I have had only good experiences! I have seen…read morethree ladies at the salon, but have been with Kate F for majority of that time. Not only is the salon adorable, clean, and welcoming - but they have the BEST product selection. Aveda, R&Co., Orbe, and more. They aren't product pushy at ALL. On top of the hair products, they have a lovely assortment of hair accessories, jewelry, candles, lip products, etc on display every time I come in.. and honestly, it's always on trend, awesome quality, and you need it. I love their online booking tool - super easy to use! As for the talent of their stylists - I have never left unhappy with my hair, far from it. I always leave loving what was done and feeling like a million bucks. Each girl I have seen for a service has done an outstanding job and I have loved my hair! I get asked often where I get my hair done, I love sharing where and who does my hair. Highly recommend Xscape Salon - and their sister location Studio Monroe, too!

I had my hair colored and a cut by A.J WOW she did an amazing job. Always a great time chatting…read more She has well over 20 years of service. She knows her stuff. Thank AJ always satisfied