She messed up my hair so bad.. She cut too much of my bangs that I look like I got a mullet or that I have some extensions in because I had layers. Did I mention, she doesn't know how to cut with scissors? She cut my whole hair and bangs with a straight razor. I told her I wanted a V cut shape to frame my face and she kept telling me that the V cut shape was so out of style, that it was a 2006 hairstyle. She said that to me about 20 times literally so I just shut up and let her do a straight in the back like how she wanted it. As I was sitting I realized this woman didn't know how to cut hair, she only knew to do African American hair. And it's so funny because she also kept telling me about 40 times that she knew how to cut all races hair types. It's like she was trying to convince herself and me. So now my hair is looking like I got a bob cut and put some thick straight extensions in. If she hadn't messed up my bangs it would have been okay, but she literally took a big chunk of my bangs when you're only supposed to take a semi thin section.. ( I usually go to Kenny, at the Kenny lee salon here in vallejo. So I was used to being spoiled with his magic hands, it literally look like he has scissor hands when he cuts but it was closed and I had a hair color appointment the next morning. And this woman was open till midnight. ) She said in the beginning my haircut would be $55. But at the end when We saw the result, she said $40 would do. Man I wanted to yell at her. I gave her the $40 and no tip! My hairdresser even laughed at my haircut the next morning. (I didn't want to cut or fix it from her bc I didn't want any more length off) It's been 3 months now since I've been trying to grow out my hair. My bangs are still horrifying and sticks out a lot. Despite my $400 balayage ombre, I have to put my hair up a lot so my bangs (mullet) wouldn't show. This lady is like 50 years old, she should just stop cutting hair. She doesn't know any new techniques, she probably had classes in the 90's. And did I mention she lives in her studio? Yup, that's why she's open till midnight. read more

Before I came to the Hair Spa, I was getting my hair pressed and flat ironed and would only get it done at the salon. Then I stumbled into the Hair Spa and met Kimberly and she recommended that I get the Keratin Smoothing Treatment. My issue was that I couldn't do my hair at home and get the same results that I got when I got my hair done at the shop. I wasn't convinced initially that the Keratin would be the answer to this issue but after getting the right products that Kimberly advised me to get in addition to getting the Keratin I am so happy with the results. I have neeeeeeever been able to do my hair at home without a perm or someone pressing my hair for me, and even then it didn't have the body that I was used to getting at the salon. But after my consultation with Kimberly, I decided I would get the Keratin and I am sooo pleased with the results. In addition to the Keratin treatment Kimberly suggested I get highlights for the summer. Blonde!!! The highlights looked beautiful but I wasn't convinced that I was bold enough to rock them more than a week (especially after just getting a new corporate job) and Kimberly was totally fine with me coming back so that she could tone them down -free of charge. Seeing that first review really surprised me because the fact that Kimberly would sacrifice her own revenue potential by telling me exactly what products to buy and what to do to get my hair how *she* did it speaks to the fact that she has great business ethics and genuinely cares about her clients. Not to mention that she had me come back to tone my hair down because she wanted to make sure I was happy with my hair. It really is a bummer to make such an investment in your hair and not be fully satisfied with it and she totally understood that and was dedicated to making sure I was a happy customer. All in all, this is a really nice, upscale salon. If you want high quality hair care and you want information on the latest products/styles and a style that's for YOU go see Kimberly at the Hair Spa! read more

When it comes to getting my hair done, I am extremely picky. I've had poor experiences in the past and just haven't found that ONE hair stylist that could read my mind, and motivate me to try new things...until I came HERE! That's right! Kim is a great stylist! She is classy, up to date on the newest trends and all around is an expert at what she does. She is professional and let's you know everything she is putting into your hair and what it will do to your hair. Kim has done a wash, blow out and flat iron on my hair, a wet and wavy natural look, and the keratin smoothing treatment ( which was great!) I went out with my sisters a couple days later and where my hair would naturally frizz from the heat in the club it held its body, shape and was frizz free! Kim is a miracle worker and I highly recommend that you pay her shop a visit, you will leave satisfied! I've also gone to Kim to get my hair cut, trimmed, and colored! Each person I recommend her to, goes to the shop and she becomes their new stylist! read more

I went to a consultation with Kim the day before I got my hair done at The Hair Spa, and she assured me that she could accommodate my hair needs. I wanted my dark brown (and pink) hair to be lightened so that I could go back blond. Kim again assured me that she could take care of this, so I set an appointment for the next day. I asked her how much it would be, and she asked me "how much do you want to pay?" I thought to myself, wondering why a busines woman would ask me that, and shot her the lowest number possible ($50 bucks). She said "how about $85?" I was actually pretty stoked that she wasnt charging that much because whenever I used to get my hair colored I would pay $200-$500 dollars! When I arrived the next day Kim advised me that her assistant (Ashley) would be coloring my hair, and that she would blow it out. I looked at Kim with hesitation, and when she saw my uneasiness she told me that she trusted Ashley and that I could too. Ashley was a very sweet girl, and seemed very eager to please me; so I went with it. I felt okay with the process until she washed my foils out and Kim came over to check her work. She started asking Ashley "What happened here, and here? You didnt use enough product here, why did you do this here?" I was in a panic when I heard her say "wash it out and set her under the dryer, but do not let her see!" I am not sure if she knew I could hear her or not, but I did. After she took me out of the dryer she explained Ashley's mistakes to me and told me come back later to have it fixed. My appointment was at 3 p.m. and I stayed until 6, then I came back at 8 p.m. and was there until 2 in the morning!!!!! That is a total of 9 hours! The next day I absolutely hated my hair in every way, it was not what I asked for, nor did I appreciate being in a salon all night. when I emailed Kim to explain my disappointment, this is what she replied with: "I had to review your photos once more before putting this issue to bed. The Frontal + Crown Hi-Lites are "on point". I was never "on board" for the Ombre Ends. And I remember saying that I didn't like the Ombre results, and that I'd correct them (on another day) before you even got out of the styling chair...And you were not charged for the Ombre ends. Decolorizing previously tinted hair is an unpredictable art, that often takes "many steps" (and many hours) to get right. You go to an Asian Lady in Walnut Creek and pay $500. You come to me and Pay $85.00 - you get Ashley. I told you during the consultation on Sunday, Ashley would do the color, and I would Blow & Flat Iron you. We have security cameras on 24/7 that pick up video and sound, I can send you the "clip" of our consultation conversation..." I do not remember her ever telling em that Ashley would be doing my hair, but even if she did her business ethic speaks for itself. She is not a top of the line, high class salon like she projects. She is just another person out to take peoples money by saying she can provide services that she cant. Not to mention it takes all night! I would strongly recommend that you do NOT go to the Hair Spa for your hair needs. I had to cut 5 inches off of my hair for all of the damage that was caused by her dying it multiple times. Luckily I went back to Salon 13 in walnut Creek (they do amazing work) and I was able to become a blond again! All in a 2 hour sitting :) read more

The Hair Spa is the highest quality salon in the East Bay. Stylist and owner Kim is extremely knowledgeable about the science of hair, up to date on current treatments and products, and skilled at identifying exactly the color, style and treatment that your hair needs to look its best. I highly recommend the Hair Spa. read more

1st Class "Cosmopolitan" Services!!! Guaranteed Hollywood~Glamour Results for your Hair! The best service your hair will ever have/ or ever will need!!!!!! at a GOOD Price. P.S. Tell her Karen sent you. ~Downtown Vallejo, CA~ Of course...Appt Only 707.645.2742 read more

I go to The Hair Spa and see Kimberly Thompson all the time. I have always been treated in a professional and accommodating manner. The experience I have at The Hair Spa has been not only beautifying, but exhilerating as well. The environment fills your senses with music, art, and beauty. She has all the modern techniques at her fingertips and provides you with a storehouse of information from haircare to healthcare. I know anytime I go there I will leave with a full service color. She doesn't cut corners or charge you for every little thing that she does. When I get my hair colored there, I have always been ultra satisfied with the color results and then she goes the extra mile to style my hair before I leave and treats me like a queen. We all want that, don't we! Queen for a day....but it doesn't end there. You are a queen for more than a day because you go home feeling like a whole new person. I would recommend and have recommended Kimberly, The Hair Spa, to many of my friends and they all tell me how happy they are. They go back to her for touch-ups as I do and I will continue to get my hair colored by the best in Vallejo...The Hair Spa. read more

I Love the Hair Spa.Kim is an extraordinary stylist. She understands hair and her clients. Who could ask for more! I've recently became a client AGAIN and as always I get tons of compliments on my hair, BUT it has always been that way when she does my hair. It's a great experience. You owe it to yourself. read more

She wouldn't give me an estimate over the phone and told me to come in for a consultation, when I told her I don't have a car to drive around she told me maybe this is not the salon for me. Very rude read more

I recently had a horrible experience with Kim at The Hair Spa. I contacted her to install a fusion weave after finding her on the Internet. She called me for a consultation and we agreed that she would do a mixture of my natural hair and a fusion weave for $400 and $50 hair deposit, which was a great price. I specifically told her I did not want chemicals applied to my hair, nor did I want glue in my head. She explained the fusion also had glue but since it was at the tips, I found it acceptable and proceeded. I was in the chair for five hours and to make a long story short, Kim put chemicals in my hair and then glued some wefts in my head and charged $450. Now I could have not paid her, made a scene, and a host of other options, but I try to treat folks how I want to be treated. I verbally confronted her, but did pay her for the service as we had agreed and tried to move on with liking my hair. The next day I woke up still mad about how she had switched the terms of the consultation and I had paid $400 for a glue in or "bonded" weave which everyone knows runs about $65-$95 in the market depending on your skills.She agrees to maintain it weekly for free to make me happy. However, the weave falls out later that day and it is a holiday weekend. I return to the shop for another 5 hours of maintainence and. Kim agrees to refund $200 (she knew that weave was faulty with tracks showing and falling down within 48 hours), to repair it for free and that would end our business together. The repair fell out later that day and I am too through and Kim has become noncommunicative. I had my hair done by a professional the day before the holiday on a mercy appointment whereupon I learned that Kim had ripped my hair out in plugs and strips repairing/removing the tracks she had glued on my head. I had extensive damage to my hair and Kim would not return any phonecalls or emails. I took her to Court. She does pretend to be high end, but the second five hours in her shop to repair my hair, meant I had to take my daughters with me. At some point they had to use her facilities which required a bucket to flush the toilet ( I am serious). When my baby took a dump that hot summer evening and she found it at the end of that long day, I called it poetic justice. In Court her only weak defense was a lie that I hadn't contacted her, an altered consulation agreement sent at 2:39 am and that there was no proof she had damaged my virgin hair. Wow. read more