Having discovered that the house I'd bought had a termite problem despite having supposedly been…read morecertified free of the little buggers, I've used Smart Pest prevention for about a year and a half. And I have generally been satisfied. Their folks come on time -- or offer to come early if they're ahead of schedule -- and are always pleasant and efficient. BUT they do one thing that drives me crazy: Instead of contacting the customer to schedule an appointment at a convenient time, their automated scheduler simply informs you that they're coming at X date and time. Because my schedule varies, that almost never works, and I have to waste my time contacting them to reschedule. When I complained about this once, they said, roughly, that they have to do it this way. No they don't. I've never encountered another business that operates this way and it's a constant source of frustration.

Gabriel took care of our termite problem and explained to the tenants that there are two kind of…read moreproperties in Hawaii. Those that have termites and those that will have termites. Also that there are no health risks involved. Bugs are gone and everyone is living happily ever after.

Perhaps a year ago we engaged the services of mason termite control…read more Very happy with result. Usually, within 12 months, 'termite dust appears' but a slick operator comes by & tells you it's not a warranty issue because yada yada. These guys, 5 stars from my experience over many years in the island(s). I can honesty recommend someone for this huge thing we have here in Hawaii. Mason...good guys

We moved into Fairways at Mauna Lani in Jan of 26. The first…read moreinterior spray of our unit by Mason's brought out several Lesser Brown scorpions. We sprayed and sealed areas where they might enter and rid our home of them. To date, they haven't returned. Recently, our lanai, as well as our neighbors', were overrun with pill bugs. Our advice from the site manager was to schedule Mason for an additional treatment at our own cost (not covered by our dues). We instead purchased a bait that slugs, snails and pill bugs devour and die from. After 3 boxes of the bait they were no longer invading. We included our neighbor's lanai since they were traveling. Mosquitoes, flies and ants are abundant and we have observed no reduction after scheduled spraying by Mason.

Management and crew were professional and easy to work with. Crew went the extra mile to trim…read morebushes and make sure everything was covered. The work was completed as promised. The price was better than other services in town. Sadly, I lost my tomcat in the procedure. He evidently snuck back into the house after we cleared it. The owners and crew felt terrible, as does my family. We corraled three of our cats before the tenting but couldn't find the rascal tomcat, who had high-tailed it when the crew arrived. So sad. I've urged the company to allow the "sweep" of any house be completed much closer to the time they start the gas, but evidently there are complications with that. Anyway, good company, work was professional. Be careful with your pets!

I recently got tented by them. With by my house after the tarps was up. Found lot of holes in…read moretarps. They explanation was even if there are holes in tarp. They put extra gas to balance gas level. Everyone know if there is holes in a contain area especially when you have air flow inside that contain area it will escape through holes. Very disappionted!!!

We have used Kona Pest Control for over 8 years and have been very pleased with their service…read more They are friendly, knowledgable and professional and never try to upsell the way other franchise services do. Great local company

Kona Coast Pest is a wonderful, local company. We have used them for years now and absolutely love…read morethe technician that came today. Phil was friendly, efficient and even gave us suggestions to keep the pesky ,tiny ants our property seems to have, at bay. Thank you Kona Coast and especially Phil for the wonderful job he does. A true asset to the company Mahalo, The Phillips at Alii Villas

Lack of communication and follow through. Termite control , what a joke, we now have lots of…read moretermites.

I'll be blunt. We had some weird dust in one of our garage cabinets and were selling the house…read more Called Terminex who said we had termites in the garage and kitchen. They sent an agreement of service for over 3K. The day they were due to arrive a friend of mine said- you don;t have termites. I cancelled the serivce. We had another inspection and guess what? No termites. Be very very wary.

Bowman has tented my house twice…read more Many reviewers are upset because there is some damage and mess after crews leave. This is a common complaint with all the companies. HOWEVER, I have had 3 other companies tent my home & talked with many friends about this over the years, and Bowman is the ONLY company that actually did it correctly. The whole point of tenting is for the gas to penetrate deeply into the joists and studs. That's where the mosquitos are breeding. So, unless there is a very tight fit along the ground and around the house , the tenting is useless and the gas all leaks into the atmosphere. Thousands of dollars for nothing! Bowman is the ONLY company that made sure ( a guy came out 3!! times to check before the actual tenting), that I had followed their instructions to make sure that the "snake" that holds down the tent would be a tight fit. Each time, he walked the path with me, pointing out problem points. I needed to pull out weed bushes and move lava rocks so that the "snake" could lie flat. I also had to smooth out the ground somewhat (and it's very uneven here in South Kona). It was a huge but necessary hassle. Why pay thousands of dollars it you don't prepare the ground correctly? Bowman did bring a lot of sand to help with this task but my ground is uneven enough that it required extra work. NO OTHER COMPANY that I've heard about goes to this much trouble to do it correctly. I have talked with sooo many people about this. So, while I, too, wish that the termite companies were better at cleaning up afterward, their main job is kill the nests of termites. And Bowman will do that.

Requires a full year contract for fire ants. You must send them a letter in writing to cancel the…read morecontract. But you must wait until the end of the year before you can send it, not before. Probably so people will forget and get stuck with another year. When I did send it, they said they didn't receive it but LUCKILY I sent it CERTIFIED. Don't recommend this company at all for these reasons.

Awesome company to do business with! Moved here 6 months ago and Dan has been fantastic for me. I…read morehighly recommend them

I just started using Kona Pest Control about 3 months ago, and they are the best. I spotted a mouse…read moreon my Lanai and immediately put down those sticky traps and caught it. I called KPC the next morning and Heather was great explaining their services. There's no contract to sign & it's month to month, they setup the appointment, was on time and put out the bait boxes. I have to say they took care of the mice. I'm a very clean person a retired Fire Captain and my property is very neat and clean. I think they're coming from the palm tree behind the property & across the street. I'm very impressed with their service, on time record, & scheduling. This is a great company, I highly recommend Kona Pest Control and the prices are great. Heather is very great at scheduling and has a great personality. You will not be disappointed.