I got an email telling me they had the perfect car they delivered it. It seemed good to be true, but it has the nicest car I've ever bought with the nicest dealership I've ever dealt with treat yourself and buy a car from them. You won't regret it. read more

Haldeman Subaru - New outback - Car Dealers Near Me - Robbinsville, New Jersey

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I needed the Liftgate on our 2017 Outback fixed and I took it to Haldeman Subaru at 1207 Rt 130 Robbinsville NJ. Amber Updike handled my problem and she was extremely courteous, polite, timely and efficient. It was initially thought the the system needed new shock absorbers and that the cost would be over $700, But after further research, it was determined that this was not the case and the problem was solved for a little over $200. The car was in the shop overnight and I picked it up with the job completed the next afternoon. I could not be happier with the wonderful service I received. I love our 2 Subarus and I will always use Haldman Subaru for any repairs etc. Thank you, Amber. Richard Moody 609 819 1359 read more

Great car service. Tyler was incredibly helpful and nice to work with, would highly recommend.

Today this dealership unlawfully denied coverage under my car warranty, in direct violation of the Magnuson-Moss Warranty Act, a federal law that makes it illegal for companies to deny coverage simply because previous repairs have been made using an aftermarket part. read more

Best new car buying experience I ever had. Absolutely no stress, pressure, or pushing from either the salesman or finance person. If considering a new Subaru be sure to ask for Nick R. He was great! read more

Our family has been purchased vehicles from this fine organization for more than four vehicles in the past. We have received the best experience ever. Our sales representative-- Drew is a courteous fantastic very knowledgeable person. The management team: Ken and Chris ( finance manager) , they will go above and beyond to make sure that you are completely satisfied. You will be treated like a family . Keep up the good work. Thank you all. read more

Overall, very poor customer service experience from the General Manager to the finance department to the sales person. Spend your hard earned money elsewhere. read more

Spoke with Lynn and made an appointment for Saturday, Mar 16, 2019. I specifically asked for a female saleswomen. She reported they had several cars of the type I was looking to buy. When I arrived after 30 minutes travel time I was not greeted on entering but there were a couple gentlemen sitting at the table laughing and talking. I asked for the female sales person and they giggled like little boys "there are not women sales staff here". Lynn was on the phone and she sent a very nice young gentleman and he showed me one car. They did not have others that fit the conditions I mentioned to Lynn on the phone. Looking over other complaints the story is the same. Lynn lied when she said she would provide female assistance, lied about having multiple cars. She even offered to handle the sale but she isn't certified so she can't actually sell on. Just to let you know... I purchased a Toyota Rav4 yesterday, red with all the buttons and bows. Subaru may be an excellent car but Haldeman needs to clean up it's act and understand that women buy cars different than men and we prefer to have a sales person who understands that and the current sales staff needs to act professional and enthusiastic. read more

Haldeman Subaru - Car Dealers Near Me - Robbinsville, New Jersey

Purchased two cars from Haldeman 6 months ago. The sales experience was good. We have now transitioned to the service department and the service has been very disrespectful. my service - i was supposed to get the auto butler service for my car, service did not see it on my profile, and the made me go back to sales to insure that was put into the system. Then i was having questions with the Star link system, Service told me they know nothing about star link, and "sales sells to customers, but no one know how it works". My wife's car was to be serviced today. Service stated they would be picking up her car at 830am. We waited until 9am, and started to call the dealership. Called the service manager, general manager and NO ONE has called us back. Then service finally, got in touch with us and told us that their drivers do not start work until 9am so the service manager should not have committed to the start time. by the way, at 11am - no return phone calls from either the general manager or service manager. My opinion is this is lousy customer service - the dealership happy to do the sale, but not happy to keep a customer happy. Bad followup - Bad service. read more

Oh my god, please do yourself a favor and go to a different Subie Dealer. The cars are great, but this dealership is awful. I utilized a car-buying service and got an email stating Haldeman has a matching vehicle for me with an additional email saying I could schedule a test-drive. I set up a date/time. I show up, and guess what...they SOLD the car I was scheduled to test-drive....Ok, I can live with that, so we start running numbers and looking for the make/model I like. I left with the expectation that they would continue to look for a car and follow-up with an update in the next day or two. Three weeks later and I've heard nothing - zero communication. They never answer the phone, and were not helpful at all. They also refused to lock-in any financing numbers. read more

Let me start by saying that as a sales manager for a high-ticket item industry, I was BLOWN AWAY by the professionalism and customer care here at Haldemann Subaru. Not only did Mike Manna (manager) and salesman Kevin approach my boyfriend and I to establish a line of contact, but they made the entire buying process painless and easy. My boyfriend and I live an hour away, and after a dreadful experience at a dealer down the road, we decided to just take a look at the inventory here at Haldemann Subaru. They were closed, but we were looking outside at their used cars . My boyfriend had just totaled his truck so we were stressed beyond belief and losing hope . Mike and Kevin approached us and asked us some questions, gave us a card and eventually led us inside to show us a few cars in their computer system. Exceptional salesmanship and so friendly. After my experience here , I discussed their techniques with my OWN STAFF to show how far the extra mile really does go. Kevin and Mike were able to set us up with a car that admittedly, was a little out of our budget . But, we were so impressed and trusted them so thoroughly that we pulled the trigger and came back the next day to pick up our 2017 Crosstrek. Thank you Mike and Kevin for your hard work and dedication to our purchase. No matter how far I live, I will be going the extra miles to choose Haldemann Subaru next time because you went the extra mile for us. read more

After speaking with the General Manager (Ken), Subaru decided to reimburse us the cost of the battery jumpstart and the cost of a new battery. Thank you for making this right. read more

Had to wait 2-1/2 hours for an oil change. Also his last time in there for service as I gave the key I told the service guy TWICE not to wash my car and of course they washed it. In fact every time I get service they wash the car even though I ask them not to. Why I don't want it washed isn't their or anybodies business but mine. Now waiting 2-1/2 hours in their waiting room isn't why I'm writing this. Having my car washed isn't why I'm sharing this. What gets me more angry than anything is that the service advisor was unapologetic and frankly, passive aggressive about it. I called back to find out who it was and the cashier said I was speaking to Anthony Guest. read more

Don't ever buy a car from this dealership unless you enjoy getting junk mail from them every day for the rest of your life.

Theoretically Haldeman Subaru has loaner cars for customers, but only one employee is allowed to discuss them. Our car was towed in on Friday; my wife and I tried to reach her all day, but she never answered her phone and refused to return our calls. Another employee eventually offered to put a post-it note on her desk, but she had apparently left early for the day. We got a callback from another employee who offered to send a shuttle for us--but not until Monday. Haldeman doesn't have a shuttle on weekends, even when they run out of loaners. read more

This is the worst dealership ever!!!!!! The sales person I dealt with, Michael Manna, flat out lied to me about the warranty of the vehicle by adding warranty without full disclosure, my credit score, and the length of time the vehicle was on the lot. Consequently, I was left with two auto loans on the same vehicle. I bought the car 2 weeks ago, and since then I have had 3 friends buy new cars and to all I specifically said to not step a foot into any Haldeman dealership. I hope Haldeman can understand that by doing such gruesome disservice to one person can really cost them many on the long run. Lying to your customers can only sabotage your business on the long run. It is really sad that people lack the ability to understand the true value of sustainable customer service. Shame Shame Shame.... read more

This dealership, and more specifically JAKE TANSLEY, went above & beyond to provide great service. This was all done online and everything was exactly as promised when I arrived to pick up the car. All sales staff was friendly and helpful, including product specialist Jann. read more

Was prequalified for a loan and referred to this dealership. I told them not waste my time ahead of time. I told them my maximum monthly payment. I filled out two applications, sent 5 emails, and made 6 phone calls talking to these idiots. They called and made me the worst possible offer for a car that was in an accident, during this pandemic, and while knowing I had financial issues, and they demanded an outrageous amount of money down. Stay away from this place. read more

John Wagstaff was the best! No high pressure, just answering questions that I asked. Wonderful dealership to work with! I've had the car for 3 weeks and I couldn't be happier. No big issues! read more

Haldeman Subaru may just be one of the most unethical car dealerships in Hamilton. Base on same car, quote to myself a female padded the fees and significantly higher price. My male friend lesser fees, Discounted the price by $700. Dealt with two different sales people. End result, I was going to pay over $1000 more for the same car. Also misinformation about how the cert worked. They said warranty started over, but as ALL the other Subaru dealers have told us, it just continues on, the certification process just assures that process. They are either deceptive or ignorant. read more

We took our 2001 Subaru Outback to Haldeman Subaru a few times. For the first several times we didn't have a complaint about the service, aside from ridiculously high prices they charge for parts and labor. We had the valve cover gasket replaced there because the engine developed an oil leak, and we had an air/fuel ratio sensor (aka air mass meter) replaced there. These repairs held up fine over the years, although the bill for the valve cover gasket + sensor replacement was $1,200. Very steep price. More recently, we had the Outback there for a brake system service. The rotors developed terrible warpage, and the cause for the warping were swollen old rubber parts inside the calipers that are responsible for re-centering the calipers after you release the brakes so they don't rub against the brake disks. Not the best design, but that's a different story. We took the car to Haldeman Subaru to service the brake calipers. Of course, they said they can't just replace the little rubber parts in each caliper, even though you didn't actually have to rebuild piston seals or anything -- you didn't even have to remove the calipers from the brake lines to do that. But they still called that a "rebuild", and they don't rebuild calipers on site. They suggested genuine Subaru-remanufactured calipers, which they said were as good as brand new but cheaper. Parts/labor warranty is 1 year. So, they replaced our 4 original calipers with the Subaru-remanufactured ones, replaced pads, and replaced rotors. That repair set us back about $1,100. In less than a year, a BRAKE warning light comes on. I look under the car, and one of the brake lines is wet where it mounts to a caliper. We take the car in to Haldeman for what we hoped would be a warranty-covered repair since we just did a comprehensive brake service. WRONG. Apparently, the brake line split somewhere upstream, so we had to pay something like $130 to get that repaired. Fast forward to now. About 2 years and 30,000 miles later, the BRAKE warning light comes on again. And mind you, for the last few months, we'd been hearing some kind of a rubbing noise when applying brakes at low speeds. (Why low speeds? Because you just couldn't hear it at high speeds.) Of course, the brake system repair we did at Haldeman is now way past the 1-year parts/labor warranty. So we decided: forget Haldeman, we will take the car to Bear's Auto in Morrisville PA -- we had good experience with them in the past. The folks at Bear's Auto examined the brake system and discovered that BOTH front calipers are leaking at the piston seals!!! This means, the so-called "genuine Subaru-remanufactured" calipers broke after less than 30,000 miles, while original Subaru calipers lasted for over 120,000 miles. That certainly doesn't say anything good about the quality of Subaru-remanufactured brake calipers! So buyer beware. Anyway, Bear's Auto replaced front calipers for us, for about $340, and we were set to go. Brakes were back in business, and no more rubbing noise that we kept hearing after that dealer repair at Haldeman Subaru. In short, we did have some quality repairs done at Haldeman before, which is why I give them 2 starts instead of 1 star, but this experience with the braking system really left us very much dissatisfied. The fact that there were rubbing noises coming from the brakes after DEALER SERVICE speaks poorly for their workmanship. And we certainly wouldn't trust remanufactured calipers from Subaru again, since they don't stand behind their product for more than 1 year. read more

I had posted a negative review, the manager reached out personally and resolved the situation. As it turns out the dealership purchased an extended warranty to me without a cost to me but I was unaware. Problem solved. read more

WARNING: There may be defects with the 2022 models! Haldeman Subaru refused to guarantee my new 2022 vehicle had no defects or damage! Instead, they encouraged me to sign paperwork that would absolve them of all responsibility if there were any major problems. Mandatory Binding Arbitration Agreements are predatory dealership weapons used to protect dealerships from accountability when they defraud consumers. They refused to sell me the vehicle if I did not give up my rights to hold them accountable, therefore I have reason to believe there are defects with the 2022 models. Additionally, Haldeman kept the deposit I placed on the car after canceling the transaction. Beware of dealerships that will not sell you a vehicle unless you relinquish your rights! read more

Bought a 2015 WRX there about 1.5 years ago, can't beleive I forgot to leave feedback. Bought my last Subaru from Miller. Agreed to everything via, when I walked in there, it was "so I hear you are offering xyz"...AWFUL. Haldeman couldn't have been more different. Got the true car price. Walked in, met with online sales manager, he honored the price. I bought a car that wasn't on the lot yet. When I arrived to pick up the car, it wasn't out front. I was worried it would be test driven, it didn't appear to be. I was in and out of the dealership in about 2.5 hours, part of that time was I was second in line. The finance manager didn't try to beat me up (I didn't even know that was possible!). I have taken my car there once a few months ago for routine service. They took me relatively quickly, without an appointment. I have another appointment next Tuesday. Fingers crossed... read more

Horrible dealer don't ever go to their service department and Randy the manager is a useless said I have to pay to diagnose the car when I have a recall, Subaru of America solved the problem and paid for it they also delayed me 8 months to fix the recall which is supposed to be free they also said they don't need to give me a loaner which makes no sense as I cannot be out of a vehicle for 4 days how do I get to work, they are useless don't ever use them call Subaru of America instead whatever they tell you is a lie they are thieves and trying to charge me for a problem that was due to a recall really bad way to treat a customer don't ever go there is my suggestion read more

Sigh! I figured I'd try these guys over my local Subaru dealer. Made an appt. for a synthetic oil change for about $59.99 (as shown online). Also used a coupon for a complimentary multi-point inspection. Walked out having paid $100 for a $66 oil change and $20 tire rotation (that I didn't need, want or ask for). Although the service guy was super nice, the unnecessary service means I most likely will not be returning. read more

This Subaru is a complete Scam, Took my car for a tire rotation and ended up having my car damaged and a noise coming from the front side of my car. I ended up bringing the car in on three separate occasions and I had them tell me it was uneven wear on my tires, then the third time they tell my all my rims are bent and need to be repaired for $250 a rim which is a complete ripoff. Not to mention a few months earlier I was charged $4000 to have my brakes fixed which again is insane and Im crazy for believing what they had to say. Avoid this place at all costs, trying to take advantage of people who don't have an idea about cars read more

I just wanted to express my complete satisfaction with the service that I received from Joanne Y. the service advisor at Haldeman Subaru today. To make a long story short, I had an issue after I had service done, I went back to the service department and explained my situation. Joanne acknowledged the problem, sincerely apologized for my inconvenience and assured me that it would be immediately addressed and corrected. I must admit I was a bit upset and stressed about it, but I felt reassured by Joanne's response to my concerns and her actions on correcting it and I felt relieved as soon as we talked. She took me in without an appointment, had the tech begin working on my Forester right away, allowed me to speak directly with the Tech about my concerns, had the repairs done quickly, reimbursed me for the Dianostic that was done, had my car washed and gave me a complimentary service on my next visit for my trouble and inconvenience! I COULD NOT BE MORE HAPPY WITH HOW THIS WAS HANDLED! Haldeman Subaru stands behind their service and makes it right if there is a problem! I am so happy that Joanne did what she did to keep me a 110% happy, regular, returning customer because I really like the employees there, the location, the excellent service and I plan on keeping my Subaru for many more years to come! Great job Joanne and to the Tech who did the work, THANK YOU! read more

Love my Outback. Disappointed in the customer service at Haldeman. Tags arrived late so had to drive an hour to get another temporary tag. Emailed sales manager about the issue, no reply. While installing the plates, I noticed they only used 2 screws instead of four. No plate holder in front. I think this is very sloppy work. Go to a dealership that will appreciate your business. read more

Wow amazing experience.. will never go anywhere else this dealership went over and beyond to make sure I was happy with my experience!!!

I purchased a 2013 Ford Escape and an extended warranty ($3000 at that) Well car had makeshift breaks that will cost me $700. Of course the warranty does cover any of the problems and they also charged me $30.00 to tell me this news. They were not willing to help or care about my issues. Never buy a Ford! read more

Back in February my wife purchased our second Subaru from Haldeman. I purchased an Outback in 2016 and she bought the 2018 Forester 50th Anniversary special edition. Both experiences were great. No hassles and no pressure. A fair price based on prior research, and both vehicles were in stock. My wife went to buy a white premium Forester and we left with a Heritage Blue 50th Anniversary (Touring) model. And we left happy, spending more than we started out to, but that was totally our decision. My wife just loved the color. The salesman, Dylan, made it easy and was very accommodating and patient. If and when we need another Subaru, we'll be returning to Haldeman. read more

Drove from Toms River to have the CVT transmission serviced on my outback. My local dealer would not service it. I made the appointment online and they texted a reminder the day before. I dealt with Paul when I got to the dealership and he showed me the waiting areas where they had movies playing and a quiet area. They have wifi and all of the people there seemed friendly. Overall it was a great experience and was very happy with the service. read more

Worst dealership experience I have ever had. First of I was lured in to look at a 2015 crosstrek fully loaded and 2000 miles. When I arrived at the dealer I met with Justin whole showed me the car and took me out on a test drive. All was going well and I was pleased with the vehicle. When we returned the negotiations or lack there of began. he said everything should be very easy and that I could start on some paperwork if I was interested. I filled out a credit check form while he appraised my truck for trade. He came back with a very low ball price on my truck and we began to discuss finance options. I was told immediately that they would not go down in price if not only a hundred dollars. The manager John came in and told me there was nothing he could do or was even willing to try and do. I then proceeded to get up thank them for their time and leave. Fast forward to the following day and Iam in talks to lease a car at another subaru dealer. I told them my credit score and said they would definitely be able to work with me. I got the price I wanted and and they ran my credit. The dealer came back to the desk and told me my credit was lower than I stated which completely shocked me. They showed me my credit report and come to find out the Haldeman Dealer ran my credit after I left the dealership. The application I filled out sat on front of me the entire time I spoke with Justin. However when I left thats when they ran my credit, thus lowering my credit score. I luckily drove off the lot with a new car at the other dealership but not without finding out Haldeman screwed me. I called the next day to complain about what they had done and they denied ever bit of it. Stating that I allowed them to run my credit. John the manager is is full of crap and that place is the last dealer I would ever recommend to anyone. read more

Cannot say enough good about this Dealership. From the moment we pulled on to the lot the rep outside, the greeter at the door, our sales rep Zach and the finace manager just the nicest people we have dealt with throughout our search for the right car. No hassle or haggle just straightforward honesty. Love this place. Would definitely send my friends and family to them!!! read more

I just purchased a 2015 Impreza and while I was lured in by a good price, I was snookered into a warranty that was way too expensive. They are out to get you..and that much is clear. I would NOT recommend this dealership to anyone! read more

Watch out !! This place is "over-charge heaven." How about $26 to replace a simple brake light ?? and, I had not authorized it, but they insisted I had. (The bulb had been replaced 4 months before and that shop would have replaced free) the car was in the shop bec a headlight they installed failed for a 2nd time. The other part of this story is that they replaced a head light. Then it failed and they first blamed me. I brought it back, the rep looked at it outside! banged on it and insisted it was working. two things: deny it wasn't working - (Lady) clearly it wasn't working the night before -- and if you have to bang on it bec of possible connection, that's not fixed. Driving w/o a headlamp is unsafe and ticket-able Ultimately, they grandly replaced the failed bulb; proud that they didn't charge me again, despite that It was their failure. Well, I was ready to take the car to an automotive electric specialist bec they couldn't seem to diagnose. All this run-around for bulbs!! How simple can you get ?? Imagine a "real" repair. They talk a great game; so professional. I called to complain. The rep was so self-righteous. I said, Ol, Haldeman is perfect and never wrong. He started to yell at me. They smile and act "professional" while they rob you. Do not go, or... Get your checkbook ready. read more

Yesterday was the third time that went to Haldeman Subaru for service, and it will be the last. This last visit I made an appointment, because the previous visit I had waited 3.5 hours for a simple oil change and rear brake change. Even with the appointment yesterday, my vehicle didn't get into the shop for an hour and at that point I was informed (only because I had gone to ask what the status on my vehicle was-no one came to find me) that my vehicle didn't need the front brakes changed. This is unfortunate and frustrating since at the previous visit, when i had my rear brakes done, they told me to have the front brakes should taken care of at the next oil servicing. So this means, that I ended up waiting 2 hours for a $38.00 oil change. There is no way I'm going to do this again. I do not have all day to spend at the mechanic, and I will be looking for a place to go to that doesn't overbook itself so that the customers can be serviced in a reasonably timely manner. I hope to warn off new customers so that they can save their time and money. read more

I fell victim to the bait and switch this unscrupulous business practices and wasted my Saturday driving 3 hours back and forth for a car that doesn't exist. Bait and Switch. How it works: Typical dealer puts an unbelievable price in an ad, but provides the stock number for only one vehicle. When you show up, the car "just got sold." Of course! The one that's just like it is going to cost you thousands more. And then next week, the dealership advertises the car with the same stock number! read more

Steer clear from this place. At this point I have called Subaru service more than 20 times without exaggerating. No one ever picks up and when they do they have no clue on how to help me. I got tired of dealing with the horrible customer service and decided cancel my appointment and go to another local Subaru dealership. Best decision ever. I received prompt and courteous service without having to chase and haggle them. I would highly recommend ANY other Subaru dealership for sales and service but Haldeman. read more