Halepuna Hotel This is a review of my experience staying at the Halepuna Hotel, located in Waikiki. I booked my stay via Costco Travel recommendations. WORDS TO DESCRIBE Halepuna Hotel: Modern, clean, safe, economically and environmentally friendly (bamboo room cards, water dispensers for your reusable water bottles), bright, airy, quality service in hospitality and room service LOCATION I loved staying at the Halepuna Hotel. It was centrally located at the beach walk, so ABC Store, shops, restaurants, and the beach were all within walking distance. *It was difficult finding the location of the hotel, when we first arrived. There was no big sign that you can spot, while you're driving, so my landmarks I always looked for were the ABC Store and Denny's. STAFF/SERVICE: Everyone that we came across during our stay was very friendly, generous, kind, and attentive. A shoutout to the Valet Service crew, especially RJ. He gave us recommendations for where to go. He always made us smile and laugh with his jokes. Thank you Uncle! AMENITIES: ROOMS Our room was equipped with charge stations-usb and usb c compatible plugs, ironing board/iron, mini fridge, ice bucket, tea kettle, and coffee maker. BATHROOM Well stocked with towels, a drying cord, blow dryer, shampoo, conditioner, and body wash. I appreciated that instead of your standard toilet, the hotel had bidets! *Great water pressure for showering. The tub was also spacious, if you wanted to take a bubble bath. 8TH FLOOR GYM-Equipped with a lot of machines Water dispenser Additional restrooms/shower room LAUNDRY ROOM is open 24/7 There are 3 washers and 4 dryers You can pay using your credit card or download the WASH CONNECT app *Friendly suggestions: -As a guest, bring your own laundry soap/dryer sheets--or go to the ABC Store if you forget your laundry supplies -Make sure to clean the lint trap before you put your clothes in -Put a timer on your phone to check on your clothes GARDEN -Serene, tranquil, peaceful, spacious -------- Friendly Suggestions for Halepuna Hotel -Have a big sign stationed outside the hotel, perhaps elevate the height of the sign and add lights to it, so it's easy to spot for first time visitors ------- All in all I enjoyed staying at the Halepuna Hotel. The services and amenities provided were excellent. I can't wait to visit again soon! Mahalo Halepuna Hotel! read more

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Back again. We stay here each summer and absolutely love it! The Mountain View rooms are our favorite- even over the ocean rooms. The ocean rooms have the actual, proper lanais, but we really love the view of the hills and skyline! Staff is always amazing- front desk, bell hops and pool attendants are always so professional, courteous and friendly! Housekeeping is also so polite and helpful. Hotel is so clean and can't beat the li stop or infinity pool. read more

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Stayed here twice Second time was a top floor room with the view of the ocean (apparently best room type you can book--couldn't upgrade from there). Loved view. My stay included breakfast at the hotel restaurant (see my separate review for that because it's amazing! I realized I shoulda had dinner there too considering how good breakfast was). The gym is big and nice Service is great Check-in and check out was great They provide beach towels Microwave induced and small fridge Cons: 1. the pool is on the 8th floor and basically between buildings. You have a view of the ocean but also of the hotel below that has a much nicer pool. They do have a pool bar for drinks and food 2. Water fountain only on 8th floor (gym and pool) or main floor. This was so unbelievably inconvenient when I ran out of water in the middle of the night 3. It is away from the beach and no "private" beach access to the hotel guests specifically Mostly picked it because it's one of my CC benefits hotel. Definitely worth it. read more

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I was blessed to stay here for 4 nights for work. What a gorgeous hotel! The room is spacious, clean and modern. You can open the curtain with a touch of a button and they have the fancy toto toilet. The gym was good, lots of modern equipment. There's a hotel pool which I did not use because we are so close to the beach. Right next to the hotel is the popular Halekuna bakery. You can be request cute hotel slippers, and beach towel in a stylish gray insulated tote bag. I really liked that they are trying to be green with reusable water bottles. read more

Check in was a breeze and everyone we interacted with was very nice, even housekeeping! The facilities were clean, rooms were clean and well stocked, THERE WAS A BIDET (we were stoked). We'd definitely stay here again on our next staycation. read more

I really enjoyed my stay here. I found the valet and reception to be outstanding! I had a nice partial ocean view - basically overlooking Halekulani. The elevators were reasonably fast and the entire hotel was clean and spotless! The valet kept our cars up front - glad I cleaned mine before going!!!!! The area is great! The Halekulani bakery is downstairs, Starbucks is not too far away. Sheraton and Royal Hawaiian Shopping center just a little ways away. There's an ABC Deli right next door and that is very convenient!!! The rooms were clean and the bed and pillows were great! The hotel rooms actually start on the 8th floor (above the Halekulani parking). Nothing to complain about - this is a very fine hotel. Great stay! read more

This is our go to the past 5 years! We love staying at this hotel because it's intimate, service is top notch and no crowds, compared to the other hotel/resorts. We'd love to stay at the sister hotel right across the street, Halekulani but that is a little pricey. Halepuna is the next best place. We especially love our regular valets guys (but the entire team is awesome): Mikes, Mark, RJ & Alan. They always greet us when we're in & out of the hotel, on top of always having our car nearby and ready. Our rooms are usually ocean view but since my sister got a suite on the 23rd (top floor), we got 2 ocean deluxe that shares the same foyer. We can lock the main door and keep open our room doors since we have a foyer area. Perfect for families! The bakery below is super convenient and delicious. The location is in the middle of everything. Highly recommend this hotel!!! read more

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The staff is always cheerful and helpful. The rooms are clean, quiet and are equipped with the usual necessities, smart tv, washlet, safe, black out shades, sheer shades, coffee maker, fridge, slippers, and robes. A lot of dining and shopping is literally around the corner from the Halepuna. I did not get to try the hotel's restaurant nor use the hotel's gym. The gym is decently appointed with kettlebells, weights, cardio equipment and a spot where you could stream a workout. There's also a courtyard area to chill, read a book, or possibly have a private event maybe (?). It's close enough to the beach, you can do a quick walk to catch the views of a sunset or sunrise, but you have to walk a bit farther to a beach where you can post up and go swimming. I like how this hotel projects a quiet and relaxed environment. It's almost serene here and I appreciate that a lot. read more

Beautiful hotel with a few points to add... - They only have a plung pool. While I was there the pool was filled approx 2.5 feet. Not really for swimming. - Everything is an additional fee. Different fees charged to different guest. Exm. I was there 7 days and no breakfast or parking discounts. Other guest had stated discounts if stay over 3 days. I questioned that and was told no such discounts. - Also, originally ordered a mountain view (by that turned out to be a parking lot & the balcony turned out to be a Juliette balcony (also known as a peek a boo, unusable). Only option was upgrade to Ocean view, where they do have a normal balcony that two chairs fit... which was additional (54 daily+ fees) $350. - Parking also additional $350. -tax additional $472 -total additional usage charges (no food room charges) over $1,000. - if you want covering by pool... there are cabanas for an additional $75 ... Beautiful hotel ẅith some nice elegant features, but the endless extra charges took it down for me.. ... read more

Halepuna Waikiki by Halekulani - Hotels Near Me - Honolulu, Hawaii

Halepuna is such a hidden gem! You are instantly impressed by the first moment you got here by the friendly smile and the courteous bow. There's no spot for self-parking so we valet our car. Hotel provides a courtesy insulated bag with towels and beach mats if you want to head out to the beach. Hotel is clean and quiet. read more

Halepuna Waikiki by Halekulani - Room entrance - Hotels Near Me - Honolulu, Hawaii

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We stayed here 8/17/25-8/21/25 We arrived early and I'm aware of the 3:00pm checkin. Unfortunately we couldn't get an early checkin as there were no rooms with 2 queen beds available. Therefore we waited. We were given our cute wood keycards and headed up to our room. The room overlooked a dirty parking lot. We immediately went back to the front desk and complained. We were given room 915 which looked over the swimming pool. I'm okay with that....better than looking over the dirty parking lot. The room was clean and nice. Be aware the bathtub is high and may be difficult to get into easily. In the room were 2 free nice water bottles and comfortable slippers. All the staff throughout our visit were very kind. When I would leave for the day and return I was always greeted by my last name by this older Asian lady at the front desk. I can't remember her name. The valet staff especially Miles & Alan were always helpful and kind. My rental jeep I rented from Avis was so dirty that Valet Staff Miles cleaned all the windows and mirrors for me. If you need beach towels and beach chairs you can get them from the valet staff for FREE. The beach is right across the street. When we went the sandy beach area was covered with Jelly Fish. Too afraid to swim at the beach we decided to utilize the hotel pool. Pool staff Jerome helped us with getting our towels and giving cups of cold water. Again all the staff throughout our visit were pleasant. FYI: Hotel is located next door to the Halekulani Bakery. My goodness the baked goods and coffee at this bakery are yummy. Would I recommend this hotel??? Absolutely YES!!! read more

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Really wanted to like the hotel but a few things fell short for our trip. Checking in was easy but we didn't really have the hospitality we'd expect from a property as well known for service as this. The modern room itself is nice and clean. The bed was one of the better beds for a hotel! There's a small balcony, which was nice as we stayed out a few of the nights listing to the waves. We had an ocean view room - however, the view was sort of a let down as our room had mostly an obtruded view with a sliver of ocean view. Maybe we weren't at a high enough floor but that was quite disappointing. When we asked the front desk if we had a true ocean view room, their response was very curt and from the check-in experience being subpar to their response, really made for a bad start. Really should've been "partial ocean view" when booking. The location is definitely one of its draw and can't be beat. Many spots are reachable with a short walk - tons of great restaurants and shopping. The pool is on a higher floor, so there's a chance of winds blowing and they will not bring out the umbrellas. It's not a big pool so many of the pool chairs are right out in the sun with no shade, meaning there's no respite from the sun if you wish. Great wait staff at the pool though and they did their best bringing water or bringing out the orders out as quickly as they can. There's a restaurant on the lobby floor, but with so many food options nearby, we mostly ate out of the property. There's the Halekulani Bakery, which is great for breakfast. We did valet parking and I gotta say, the valet staff is genuinely one of the best valet staff I've encountered. They were great if we needed some info and quick to bring the cars out. Overall, while the location and the room itself were great, the overall experience was average for us. read more

This is a really nice hotel option for Waikiki, especially if you're looking for something in a good location. The hotel itself is quiet and has more boutique hotel vibes. We were a party of 3 with my 5-year old daughter...the room was a bit snug for even 2 people, but by no means tiny. The front desk was pleasant and the pool staff really knocked it out of the park when it comes to hospitality. Side note: if you order food at the pool, it comes from the sister property across the street so it can take awhile. My only gripe with our stay was the hotel restaurant. Breakfast was included in our stay, and only gave one option to dine at. So, the food is amazing...but the manager (who is the owner's wife from my understanding) was a piece of work. The restaurant is very quiet so we got to overhear her micromanaging the staff during our entire meal. This restaurant is NOT kid-friendly, which I can appreciate given the vibe of the place, but then don't be the go-to breakfast spot for the hotel. The restaurant is a separate entity from the hotel, so there's not much control that the hotel has over their operations, but maybe they should consider offering their sister hotel restaurant as the included breakfast option. Or the bakery even. All in all, I would stay here again. read more

Better than Hyatt Centric for sure. Was such a nice experience from check in til checkin out! The toilets are all so nice with bidets on ALL of them!! The fancy Toto bidets too! Had shaved ice the day we arrived~ Nice ocean views/ sunset views ~ Halekulani Bakery was amazing ~ Reminder to self: Try Umi by Vikram Garg next time we stay! Will definitely be back read more

We stayed at the Halepuna for 4 nights for our end-of-summer vacation. If you want a quiet, ultra-clean, and relaxing hotel this place is for you. The tradeoff is you get less activities and amenities compared to larger, touristy hotels. Our Oceanside 2-double bed room was super comfy. Reasons we loved this hotel: 1. Japanese-style toilets in the room and throughout the property. Super clean bathrooms. The one on the 8th floor unisex gym even has cursors to aim that water jet along with water pressure control, LOLl! 2. Nice pool deck on the 8th floor with bar and plenty of seating. For our first night we got free shaved ice! 3. The 8th floor also has a nice gym with separate rooms for weights, cardio, and a studio equipped with yoga mats, touch-screen video for workout demos, and exotic equipment like core bags, CMT devices, and kettlebells. 4. Plenty of parking in the large indoor lot. $50/night seems typical in Waikiki. Hotel has ZERO resort fees. 5. Proximity to a bakery, Denny's, Roy's and ABC Store. If you want even more food options and a crowded atmosphere with nightly live music, you can head to Outrigger Reef a block away. Also easy access to Waikiki beach despite the hotel being at the end of a street. 6. Fast and free wifi. 7. Water dispensers on the 8th floor, with icy cold water on the pool deck. The lobby has one upscale restaurant, Umi that specializes in elegant seafood, but no other amenities like gift shops or free coffee/water stations. The hotel does have daily specials and activities, so check out the calendar. read more

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The hotel is simple and elegant. Service is outstanding.. The rooms are comfortable, our room had a Japanese soaking tub.which we love. Location of this hotel is great walking distance to restaurants and stores. read more

So I don't normally like to stay in any of the Waikiki hotels nowadays, but my girlfriend and her family invited me to stay with them over a summer weekend and the Halepuna Waikiki has lots of amenities, including a swimming pool, spa, small fitness center, and a garden and courtyard. The rooms are fancy and full of technology, which is not something I am used to (I tend to be more of a cheaper and down-to-earth person). Otherwise, it was a pretty good place to stay at. read more

Sister property to the famous Halekulani but newer and cheaper. Very clean facilities minus the left over pubic hair that housekeeping didn't catch. Booked through Amex platinum and should get upgraded, but lady at front desk was kind of rude and don't care to honor it because she said there was not enough space even though the hotel seems empty. Common facilities like Pool are underwhelming pictures make it look better than they actually seem. read more

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Beautiful boutique hotel in the heart of Waikiki. Rooms were lovely, and I loved the reusable water bottles they provided. Highly recommend this hotel. read more

Great location, the staff were all very welcoming and definitely went above and beyond for our needs during the trip. The property and the rooms were nice and clean. I would definitely return to Halepuna. read more

Everything! Staff are wonderful! Pool is fantastic! Rooms are excellent! Highly recommend! read more

Halepuna Waikiki by Halekulani - Pool - Hotels Near Me - Honolulu, Hawaii

Our favorite hotel in Waikiki. They have great amenities and just perfect Japanese vibes (love love love it) Service: friendly Ambiance: more quiet, less crowded than other hotels (we love it here) Parking: valet read more

I want to give this hotel 5 stars, but unfortunately there's one big area that they fell short that I think others should be aware of. When we booked our "Mountain View" room, the photo looked like it was a clear view of diamond head. I know the exact view can vary, but what I was not expecting was a direct view of the parking lot and a hillside covered in houses. It wasn't even close. Don't get me wrong, the green hillside was still beautiful, but not something we would have paid extra for. We booked through Costco and thought maybe the misleading photo was on them, so we didn't push the issue and paid for an upgrade to an ocean view. However, upon reading other reviews, it seems we aren't the first ones to have this issue and it appears that the photos on the hotel website and Costco have been changed. It's disappointing that we weren't offered the upgrade for free given the discrepancy. We also had a note that said happy anniversary in our first room along with two champagne glasses, but no champagne. Not sure if that was intentional or maybe the champagne never made it to the new room. That said, I can't leave a review without acknowledging the positives. The front desk staff was warm upon arrival and helpful when we requested the upgrade. The pool attendant is fantastic, he made sure we knew the best places to sit to ensure we had sun longer. The bakery is great, lots of choices and even a gluten free option which was nice. The rooms are beautiful and well thought out. The bidet is nice touch, although the seats were heated in our first room and the lobby bathroom but not in our second room. The bed and pillows are comfortable, there's a dedicated workspace, and the light controls next to the bed are great. If we didn't have the issue with the view this would be a 5 star review. read more

Staff was super nice, as soon as we got there everyone was really friendly , were able to check in early and gave us a honeymoon gift read more

Halepuna Waikiki by Halekulani - Hotels Near Me - Honolulu, Hawaii

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Great staff and comfortable rooms with amazing views. The pool is very kid friendly and they also have a great fitness room. You can valet or self park and the location is ideal. Walking distance to all the major attractions in Waikiki. Can't beat the Toto bidget and nicely decorated bathroom with shower and tub to soak in. The best part of the hotel is by far, the bakery on the ground floor, Halekulani Bakery which is one of best bakeries here in Honolulu specializing in amazing croissants and of course, their signature Coconut Cake. The bakery is closed on Monday and Tuesday and only opened from 6:30 am to 11:30 am daily. Highly recommended if you want to do a Staycation or stay in a very comfortable and luxurious hotel in the heart of Waikiki. read more

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I looked at several different hotel options before finally choosing Halepuna and I am so glad we did. The rooms were very clean, the front desk staff was very kind. The pool staff...shout out to Jerome for being so kind and taking the time to speak with me! He is the type of person who is an excellent representation of what customer service should be! I thank him for his time and for fulfilling our requests without any hesitation. Housekeeping was great too! Enderlina kept our room nice and clean and made sure we needed nothing through out our stay. She even left a sweet note thanking us for our stay. The biggest plus of staying here was the endless amount of amenities. The distance to the beach is literally a 5 min walk. The hotel provides towels and you can also rent boogie boards. Each day of our stay that we needed anything we did not have to worry. The walking distance to the restaurants and shopping malls is all close by. The convenience of the bakery and the ABC store fulfilled any necessity we needed. What I especially enjoyed the most was the peace and quiet. No crammed elevators not a ton of people in the pool and overall a great relaxing experience. I do wish the pool stayed open longer and that the buildings didn't block the ocean view but other than that it was nothing short of amazing! I would book here again without hesitation! read more

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A Magical 10th Anniversary & Vow Renewal Experience! From the moment we arrived at Halepuna Waikiki, we felt like royalty! The valet team greeted us by name, opened doors with genuine smiles, and set the tone for flawless service. Check-in was effortless--every staff member we passed warmly welcomed us, making us feel instantly at home. Why We'll Never Forget Halepuna: Surprised us with champagne + Happy Anniversary Card HERO MOMENT: My wife's vision of a Moana flower crown for our ceremony, two incredible gentlemen (shoutout to them!) called their sister hotel, secured not just the crown but a sacred Maile Lei within an hour--going above and beyond to make her vision perfect! Every detail felt personalized, from staff remembering our names to anticipating needs we didn't even voice. This isn't just a hotel--it's where aloha spirit meets five-star excellence. Mahalo for making our milestone celebrations so profoundly special! We'll cherish these memories forever. The Padillas (10th Anniversary Vow Renewal | Feb 2025) read more

Boutique style hotel located in Waikiki. Stayed here during Christmas week to celebrate my daughter's birthday. Service was very attentive and we definitely received the Aloha spirit. My daughter had even received a birthday surprise on her bed upon arrival. As the other reviewers mentioned, the hotel is beautiful and the rooms are nice. Loved the modern mechanical blinds. Ocean views are awesome but we opted for the Mountain View. Although the hotel is tucked in the heart of Waikiki, the hotel is quiet and serene. The only downside for me was that our room was a tad small and the water temperature would not get very hot. read more

Halepuna is supposed to be a brand new hotel (3 years old) but when you look around you see things not working quite right. We'll start with the good. The location right near the main strip is excellent. Everything in Waikiki and even ala Moana is walkable. The hotel is nice and clean. They give you nice reusable water bottles at check in. But let's delve into the weirdness and negatives; * They are super cheap with the soap and shampoo. Like you get one tiny tube for each day per room. You can ask for more but really this is annoying. * The coin operated (yes you read that right) washing machine didn't work. I wasted $4.50 and an hour of time waiting for a machine that didn't actually get my clothes wet. I asked for a refund from the front desk but the lady asked me if I put detergent in the machine. Yes I did but why does it matter? They finally coughed up 18 quarters but what am I supposed to do with them ? * The gym is a joke. Tiny and chopped up with minimal equipment. You want water or need to go use the bathroom? You need to go outside. They have Christmas carols playing nonstop 4 days after the actual holiday. The metal fence outside the gym is literally rusted. * The front desk staff is generally rude. They do the absolute minimum with a lousy attitude. Seriously I'm in paradise on vacation and I've had better hotel staff interactions in the Central Valley California. * one day they forgot to clean the room. I called the front desk at 9pm and they only offered to send new towels. Not awesome. * the pool looks ok in pictures, but it's actually small and shaded by surrounding buildings. You have to squint to see the sliver of visible ocean from this poolside. * the phone charger on the clock phone thing will take a week to charge your iPhone. * you need a phd to figure out the light switches in the room. * the thermostat display is almost unreadable. So set your own preferred temperature by pure guesswork. * the bathtub walls are just tall enough to bump into or trip over every time you enter or exit the shower zone. Seriously it's an accident waiting to happen. read more

MY GO TO HOTEL IN WAIKIKI If you're looking for a cool, CLEAN, chill hotel that's in an awesome location in Waikiki HALEPUNA is the best! I love how it's not like the huge outdated hotels like Marriott Hyatt Sheratons.... Like the wonderful hospitality you get in Japan, here they greet with you with respect and remember your face. Rooms are good size, lovely beds, JAPANESE soaking tub FTW and of course my favorite the huge BALCONIES! Their hospitality suite and laundry room is on same floor as well as their pool. Pool size is small but it's quiet and clean with infinity pool. Located behind the Royal Hawaiian Village it's a small block away from the ocean. The Halekulani Bakery is amazing too don't miss it they close on Mondays and Tuesdays. read more

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Our 2nd year in a row staying at the beautiful Halepuna Waikiki. This time it was much busier then last year but the experience was still top notch. We had a slight hiccup when we got there as our room wasn't ready and we had to wait for almost an hour but their lobby is a nice place to just relax. What makes the Halepuna Waikiki special is it's size. It's nice and cozy. We spent most of our time relaxing at the pool or just chilling in our room. Can't wait to go again! read more

Booked a week at Halepuna to see how good it was. It's a boutique hotel hidden adjacent to the Halekulani Hotel. Check in wasn't as smooth as I expected because the clerk ran my credit card twice which I objected immediately. He said that it didn't go through the first time so I checked and showed him the charged on my credit card twice! This staff member definitely needed more training! Bell man delivered our baggage promptly as we were checking out our room. Loved the bathroom and amenities provided. The electric curtain was a really nice touch. The pool was amazing and the staff was very friendly taking care of us every time we visited. Housekeeping cleaned our room everyday and replenished new towels and amenities. Bakery was closed so we didn't get to try it. Beautiful property and very quiet unlike the family resorts. We had a great stay and will definitely consider staying here again soon! read more

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Pros: Very clean Great Covid protocols Location Very quiet within hotel Sister hotel of Halekulani Staff is helpful Cons: Ocean view is squeezed between buildings Room on smaller side Balcony with ocean view is very loud because of truck deliveries and air conditioners Internet was on the slow side We were unable to try all amenities since several were closed due to covid. A quiet alternative to the large resorts in the area. read more

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First of all the rooms are tremendously small! Each room comes with a small flask how odd .Most people think flasks keep product cold, not this one and the filtered water refill stations are only on the ground floor and the 8th floor. But warm water.....? The ground floor gives the illusion of being ice water but it's just below room temp. But on the plus side the housekeeping staff was wonderful! They took measures to personally attend to us!! They left handwritten notes in our room introducing themselves and knew when we were checking out ,they left personal handwritten thank-you notes awesome made us feel personally cared about EVERY DAY! Thank you Grace! read more

Stayed here for 5 nights. Last stay in Waikiki was at the Hyatt Regency Waikiki and comparing this hotel, it was much more quiet and modern. The room and balcony is slightly smaller. Swimming pool and hot tub about the same size and can get just as crowded during the day. Staff super friendly. With the ocean view, you can also see the Hilton Hawaiian Village fireworks on Fridays. read more

When picking a hotel in Hawaii, I wanted a place that was clean, close to the beach, had comfy beds, and friendly service--and this hotel checked every box. They also offered some really nice extras that made our stay even better--complimentary beach gear like towels, chairs, and boogie boards, daily treats like happy hour wine, free ice cream, and discounts at a nearby bakery. Plus, it's walking distance to shopping, great restaurants, sightseeing spots, and the ABC store. What really stood out was how kind and helpful everyone was--from the bell desk and front desk to housekeeping and the pool staff. Every interaction felt warm and genuine. It's also worth noting--this hotel isn't as busy or crowded as the big-name chains, which made our stay feel more relaxing and personal. Honestly, a part of me doesn't want to share this hidden gem because I want to keep it from getting too popular... but it really deserves the praise. If I had one tiny wish, it'd be to extend the pool hours--but even that doesn't take away from how much we enjoyed our stay. Don't hesitate--book it and thank yourself later. It's the aloha-filled stay you didn't know you needed. It's the kind of place that makes you feel at home, only better. read more

Awesome experience with the staff at Halepuna. Front desk were pleasant upon arrival. You wouldn't think that it's super busy just like other hotels but it's clearly calm inside the lobby. Would go back again!!! read more

Halepuna Waikiki by Halekulani - Lobby area - Hotels Near Me - Honolulu, Hawaii

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I stayed at Halepuna for the first time this past weekend from 07/08 - 7/11/22. My things were stolen out of the hotel room, including high value property totaling more than $5,000 on Sunday, 07/10. WARNING: there is inadequate security at this hotel and is severely understaffed. ** EDIT: Wow. To prove my point about it being severely understaffed, in 2020 they actually wrote a letter to the mayor notifying him of a mass layoff of almost 129 people due to Covid. You will be affected by this if you book a stay now. Trust me. They will tout Covid over and over again as an excuse, even though restrictions have lifted. They LITERALLY got rid of "8 housekeeping attendants in public areas." No wonder my stuff was easily stolen. See photos. Not only that, there is recent local news about "Hawaii housekeepers struggle as hotels ditch daily room cleaning" Links: https://www.hawaiinewsnow.com/2022/05/27/despite-tourism-boom-hawaii-housekeepers-struggle-hotels-ditch-daily-room-cleaning/ https://www.huffpost.com/entry/hotel-workers-union-pandemic-layoffs_n_621011b2e4b060c5c1ec58dc So, housekeepers/staff are pissed off. Furthermore, the management at Halepuna did not give me proper resolution and did not answer my questions in detail regarding this incident. How did my luggage leave my hotel room on the 18th floor, and get emptied out on the 8th floor of the men's bathroom? How did someone even access my hotel room? Who entered the room and why? One red flag worth mentioning is that I saw homeless people sleeping on and entering the private beach property of the hotel as if no one cared. This is unacceptable. There are no security cameras in the hallways either, which makes it easier for burglaries. I am not confident that a security incident report has been filed by the hotel management, other than a police reported that I filed with the Honolulu PD myself. The only thing I was given by was one of the staff's business cards, and a blank piece of paper titled "Property Loss/Damage Report", which I was under pressure to fill out quickly. There has been zero transparency in terms of policies and procedures, and no reconciliation. Furthermore, believe it or not, our room wasn't even cleaned the entire stay even though I saw a housekeeper cleaning to the right of my room when I got back, only to discover my things were gone... Despite being a business platinum card holder with benefits, we didn't receive a room upgrade upon check-in. I had to ask twice to get an upgrade, and finally got one the second night of our stay. We couldn't use any of the amenities or services because they were shut down unbeknownst to us at the time of booking. So, we did not receive the value for the money. We spent the majority of our short stay dealing with the cops and incompetent staff dealing with our stolen luggage and electronics. I will never stay here again, nor would I recommend this place. It's a liability, and there's so much theft that occurs around the area. read more

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Not sure if ownership changed or what but our second stay here wasn't as warm and fuzzy as our first experience. The aloha welcome was no longer there and the special touches also was not that there. No reusable water bottles, front desk was not as helpful or friendly. We went thanksgiving week this time for reference. Hotel room was still the same. But not sure I would go out of my way to stay here again. read more

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Opened in 2019, this quiet boutique hotel is right across the street from Halekulani. We booked a 2 nights "staycation" using the Kama'aina discount! The discount is actually a great deal in my opinion. In addition to a discount on the rooms, you get free parking and also late check out. The rooms are very clean and new-looking. Beds comfortable. The 8th floor has their infinity pool, hot tub, "relaxation garden," gym, and hospitality room that my husband used to do some work/take meetings in during the day. The pool is small but it was never crowded to the point where there were no chairs. There's a bar. I saw people also ordering food but didn't check the food menu out myself. You get a complimentary reusable water bottle which is awesome to promote less plastic waste, and there are stations to fill up in the lobby and on the 8th floor. Unfortunately, the bakery was closed when we went and they weren't sure when it would reopen. Every morning from 630-830am they do put out complimentary coffee, POG, and a pastry (scone, banana bread, etc). It would be nice if they had a restaurant or other eatery on the premise but you are so close to Beachwalk and Royal Hawaiian Shopping Center, so there are tons of options nearby. You will not be able to use the Halekulani pool but you can certainly dine at their restaurants or book a spa treatment. The beach access with a nice, small but more private sliver of beach, is directly across the way from the Halepuna. Will definitely return and I am recommending this to all my friends, locals and mainland visitors alike! TLDR; stay here if you want a quiet getaway with clean rooms and close proximity to restaurants, don't stay here if you want onsite amenities like restaurants or spa read more