Joey was the best housekeeper ever. He truly deserves a raise and promotion as well. He always kept us stocked up and very clean in our room. Thank you so much Joey 10 out of 10 stars you really made my trip so great. Charleston also went above and beyond as well. He really made the finale of my stay so amazing. He really should be director or manager by now. I've never had such hospitality in my whole life 10 out of 10 stars. Thank you so much Charleston you really went above and beyond for me and my girlfriend's first day I will continue to come to shirts in Waikiki because of you. read more

Location: beach access to waikiki. Across from royal Hawaii center. Pool: 3 types of pool, 2 family and kids, 1 adult Infiniti pool. Check in: 2 lines, and for regular and the other one is for Marriott Bonvoy gold and above status reward. Since we reserved via Amex platform, as always, we received receive complimentary of room upgrade, $300 resort credit $100 from Amex, $200 from Sheraton hotel when reserved 3 nights and more. We only received a gift of choices snacks anything we can fit into a small paper bag. Other complimentary: Early check in Late check out Complimentary breakfast for 2 daily Our room is pretty nice and spacious. Ocean view, 2 bedroom of a queen and king bedroom. They also give you refillable bottle water like path water brand. You can refill cold water in every floor and also at lobby by check in area. There's also microwave, 18th floor Sadly, they are not longer give lei and the bead necklace as welcoming gift anymore, due to budgeting read more

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So I'm being a bit generous with the stars because I had lots of perks coming. I had free breakfast for two, free fill a bag at the gift shop, upgraded room, early check in, late check out and $300 credit. So that was awesome. So the pool never has seats available. Apparently you have to wake up with the dolphins to get a chair. Had my son grab us two chairs at 6 am one day and we went down shortly after everyone was set and someone had moved our stuff off and onto a rock. I got our chairs back, but let them have one of the two. This isn't a reflection of the hotel itself but of the clientele. It seemed like quite a bit of the people who stay here are like this from my observations. Not just about chairs. Some people closed the elevator doors on people because they didn't want to have more people in them. There are a bunch of elevators but they take forever. The close door button works fast. So I would say that this place can attract some rude people. The line for check in is soooo slow. So far I have only seen two people at the check in desk whenever I walk by. When I had to get a replacement key at night, there was only one guy available because a guy was complaining and took forever with the other person as he had to get the manager for him. I waited 23 minutes just to get a key that took about 30 seconds to get. The room was clean. Very beautiful view. Pillows and bed aren't too great. The bed was curved down at each edge so you kinda sleep weird if you are an edge of the bed sleeper like I am. Anyway, I think of it wasn't such a gorgeous view, top floor experience I might give it a 3.5 star. read more

Big room, mini fridge, toilet with a bidet, big shower/bath, and right on the beach. This location is perfect if you want to be right in the heart of Waikiki beach. It's perfect if you are on vacation with your loved one or family. You can literally walk right down to the beach and all the restaurants. read more

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This is my first time staying at the Sheraton Waikiki Beach Resort, and I have to say I was pretty impressed. Came here for my birthday and just enjoyed everything they had to offer. The service from the front desk to the cleanliness of the rooms was just amazing! I also enjoyed how there were plenty of elevators to go to the hotel rooms and it was in one section. Super easy to find everything and overall I enjoyed my stay. The room itself was clean and modern, and the view was spectacular. I went to the pools which even have an adult-only pool area as well. I tried paddleboarding yoga one morning. Overall if you wanted to relax and chill in the hotel you could do it and it is walkable to all the shopping and food places in Waikiki. Would totally reccomend people to come to this hotel. A very centralized location and awesome spot. read more

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The room was spacious. Loved the pool and easy access to the beach. AC who works at the pool is a gem and so nice. He gave us recommendations on where to visit and explore. Will come back due to kind staff and friend liked the pina colada at rum fire bar. read more

Aloha Yelpstars, I'm a little confused by some of the Sheraton Waikiki ratings. Let's get into this... For my wife's bday celebration she chose to return to the Sheraton Waikiki. She last visited 5 years ago with some girlfriends and always spoke highly of the property and hotel. We arrived on a Sunday afternoon for our 9 day stay. Immediately I noticed that every employee I contacted went above and beyond to greet me and make sure if I needed help they would handle my situation. Staff here from valet, pool staff, housekeeping, bell desk, hotel check in, and even landscaping are well trained and operating on a higher than 90% of hotels out there. This level of service continued from our first to last day folks. Wendy our housekeeper was awesome and remember to tip appropriately! I want to talk about a common complaint I see in the reviews. Cost. I hate to slap you in the face with this but prices aren't what they used to be. Yes, this is a very expensive property. For us, it was worth the splurge that maybe will only be done every 5 years, but there's a reason for the high price. This hotel is roughly 2,500 miles away from the continental US and in my opinion one of the best ocean front properties in the world and you have to pay for that. If you are going to complain about cost then please stay home. Everything on an island that isn't naturally there has to be shipped there. So cost is obviously higher. I was last in Waikiki in 1995 as a child. I remember it then and seeing it again now was amazing. The food, city, and the ability to rent a car and leave the city in a flash is something unique in this paradise. The Sheraton adults only pool and the views that the ocean side hotel rooms provide are unparalleled. The kids pool is also above and beyond for the under 16-year-old age group. God speed Sheraton Waikīkī, I will return. read more

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Stay here 6/11-6/17. Arrived at 11 am from Tokyo hoping to get in our room early. Didn't get our room till 3:30 which was not a great way to start the vacation. Inside the room appeared nice at first but upon getting settled in we noticed a couple issues. All the soaps, shampoos and conditioners in the bathroom were empty, only 2 bath towels, and a cockroach running across the table. Went down to notify the front desk/Management and about 50-60 people were in line also waiting to get there issues. Vacation time is incredibly valuable and I wasn't going to waste anymore of it. So I killed the roach and bought my own shower supplies. Wall are paper thin and the neighbors liked to have rave parties til 2 am. read more

Sheraton Waikiki Beach Resort - Cockroach - Hotels Near Me - Honolulu, Hawaii

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This hotel is like grand central station (kids running all over, very long lines at the front desk, lots of people from conferences held there and more of an open house for visitors in general not just guests). I can't imagine what it's like in the summer! If you are looking for a relaxing place to stay this isn't it. read more

What an amazing check in experience! Quli was amazing when I checked in with my family. She was so helpful and took care of an issue! The room is amazing! read more

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My family have been staying here for over a decade when we do our frequent trips to Waikiki. 1 Star for The prime location. 1 Star for being on the beach Our last visit was the weekend of May 1st, and while our room was ready at 11am, the smell of wet shower curtain forced me to call to have housekeeping replace it ASAP! Also, the room was extremely dusty, and not mention a dirty patio making it unpleasant to sit outside to enjoy the view of Diamond Head/Waikiki Beach. Now that my child has outgrown the swimming pool, and I clearly need more space than what the hotel offers, we have moved to the MVC that offers more in room amenities and no resort fees! read more

I would give this hotel a 10 out of 10. We stayed here for about seven days while in Hawaii for our friend's wedding. My boyfriend was in the wedding party and we decided to arrive a day early to enjoy more time in Waikiki. From the moment we arrived the service was excellent. We took a taxi from the airport and as soon as we pulled up the staff greeted us, handled our bags with care, and made check in smooth and easy. We booked a balcony room and asked for an ocean view but instead our view overlooked the pool. Even though it wasn't what we requested the room itself was very beautiful, clean, and comfortable, and we were still happy to have the balcony. The cleaning staff was fantastic. Our room was refreshed daily with new towels and clean sheets which made our stay feel even more comfortable. The hotel gym was a nice surprise. It was clean, not overcrowded, and stocked with everything I needed. I even met another guest there who lifted the same way I did which made it even more fun. I also loved the pools here. They have two separate pools, one for families with children and one that is adults only. It was so nice having the option to enjoy a more relaxing pool experience just for adults. We were given two cards for towels but honestly one was enough for both me and my boyfriend. You just hand the towels back when you are done and they return your card. Super easy system. Another highlight was the coffee spot inside the hotel. I went there every single day for an iced mocha and it was seriously so good. Our stay also included breakfast which was a great perk. The food was fresh and the women who hosted the breakfast area were amazing. They even remembered me by my colorful workout clothes which made the experience feel personal. The location of this hotel is unbeatable. You can walk right out to the beach or stroll around Waikiki with plenty of shops, restaurants, and entertainment nearby. Inside the hotel there were lots of stores and dining options too. My personal favorite was the cookie stand. I went almost every other day for two cookies for just four dollars and they were delicious. Overall our stay at Sheraton Waikiki was wonderful. Between the location, the pools, the amenities, and the amazing service it was the perfect place for our trip. We will definitely stay here again the next time we are in Hawaii. read more

Sheraton Waikiki Beach Resort - Hotels Near Me - Honolulu, Hawaii

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This hotel was the one recommended by AAA when we booked our Hawaii vaction last month. Our room was already prepared when we checked in, though it was bit busy checking in due to volume of guests. We got the ocean view so it was nice to see the Diamond Head from the balcony. Down below you can see the Infinity Pool and Cabanas and it's always packed. There's a booklet of coupons one can use to shop or dine during our stay. No room service so we walked to nearby food places for our meal. It was a good stay, room was always cleaned with enough towels to use. Not much to complain about, especially when our stay was free. read more

Mahalo to the valet team at the Sheraton Waikiki! Excellent service and care of my husband's oversized car which I drove to town. In a panic, they took care of me! They're the best!!! read more

Love this hotel and everything it has to offer! Rum Fire restaurant is so yummy with ocean views. Perfect for large parties and the wait staff are always great. Their ballrooms are alway beautiful and tucked away from the main lobby of the hotel, offering an intimate vibe for galas and company events. The food offered by Sheraton is 10/10, including their wine and alcohol bars. Dishes and desserts made with locally sourced food is always delicious. Would highly recommend if you needed a big event for 200+ people. read more

Stayed at the Sheraton Waikīkī and loved it. The location is perfect since you're right on the beach and close to all the shops and restaurants. I had an ocean view balcony, and waking up to that view was unreal. The infinity pool is a highlight and sitting there with the ocean in front of you is amazing. The staff are friendly and helpful, and the resort never felt too crowded even though it's big. Rooms are clean and comfy, but honestly the vibe and location are what make it. Quick tips: check in early if you want an ocean or Diamond Head view, grab breakfast at the poolside café, and stick around in the evening for the beachfront and nearby spots have a fun, relaxed nightlife vibe that's easy to enjoy without going far. read more

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Excellent location, seamless checkin and checkout, nice amenities,wonderfully helpful and pleasant staff, great room (I booked an ocean view room). The one oddity is as the shower, which had a bowed curtain rod extending beyond the floor drain in such a way as to make it impossible to shower and keep the bathroom floor dry. Either a straight bar and curtain immediately over the floor drain or an enclosed shower would do much to avoid a wet floor and possible slip-and-fall risk. read more

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The hallways were stacked with black trash bags upon arrival. it looked so dirty. luckily later in our stay all the bags were removed. There is no room in the adult pool area, people put towels on chairs and walk away and there's no chairs left for anyone else to use. It's fine to sleep here but it's a hassle to not have anywhere to sit down or lay out because it's so crowded or people just leave their dirty towels everywhere and hotel staff doesn't monitor to remove them until end of day. also we found a used tooth brush in our room! gross! Hawaii is beautiful, the hotel is not. read more

Sheraton is hands down the best hotel on Oahu. Best beach location and view. Clean hotel, excellent service.

We booked an ocean view king bedroom. It was great until on the 2nd day of our stay. For over two hours we listening to what sounded like jackhammers going above us. We placed numerous calls to the front desk. I eventually called and asked for the manager. The manager wanted me to believe that it was noise from the first floor cafe being renovated. I explained several times that it was coming from above our room. She insisted it was the first floor. My husband was able to get a video from our balcony of the sound and the tarps hung directly above our room. I went to the lobby and requested the manager and played the videos for her. She then advised she would put a call into the "engineering department". She requested that I gave her 15 to 20 minutes and she would call me. 30 to 35 minutes later she called back and she spoke with my husband. She offered to put us into a presidential suite on the 31st floor. She requested that we come downstairs to get our new key cards and that a bell boy would assist with getting our luggage moved to our new room. My husband went downstairs to get the new key cards and the manager then expressed that she felt the suite bedroom view was better than the presidential suite and an overall better room. So she was now putting us in a suite instead. After we were moved into the new suite, my husband looked up the presidential room and found that in fact the presidential room was better than the room she had placed us into. Well, we were grateful for a new room, we didn't appreciate being lied to by the manager. Mind you this was our anniversary vacation and we had three full suitcases to pack up to move into the new room. I only gave it four stars because the hotel back resort itself is beautiful. The rooms are beautiful and everybody else that we came in contact with throughout our weeklong stay was friendly and accommodating. They have a lot of amenities at this resort, including an infinity pool, a separate pool with a waterslide, numerous shopping stores within the lobby area a parking garage located directly next to the resort and two different bars and a restaurant within. read more

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Loved this resort! The view from my room was breathtaking. Was in the best location. It was directly next to the international marketplace where I loved walking around. Loved swimming around in the pool. I also enjoyed the infinity pool and access to the beach. Would love to come here again. read more

Sheraton Waikiki Beach Resort - View from balcony - Hotels Near Me - Honolulu, Hawaii

We have came here multiple times, and even recommended this place to our loved ones to stay here when visiting Hawaii. Us as locals, we enjoyed it. My loved ones who visited Hawaii, they said the same thing as well! : ) This place was clean for the most part, but we did end up finding that there were paper in the toilet when we first arrived. We called room service, and they were very quick to respond along with resolving the issue. Room service was great! read more

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Family vacationing, very first time to this paradise. Feels good to see nature embrace diverse cultures read more

Sheraton Waikiki Beach Resort - Front view - Hotels Near Me - Honolulu, Hawaii

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I grew up here so I'm not going to be as familiar with the hotels. But this Sheraton is a much older one and has always enjoyed a very prime location within Waikiki. This includes wonderful, classic views of the beach and Diamond Head, which I tried to capture in the attached picture. Honestly, the element which stood out to me the most was the massive elevator infrastructure - at least 10 of them in a oval cluster - so you're never waiting that long. read more

Sheraton Waikiki Beach Resort - The classic view. From my balcony on the 18th floor. - Hotels Near Me - Honolulu, Hawaii

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The adult pool, closes at 8 PM. The desk closes at 6 PM, all the rental lounge chairs are the only ones in the sun and they don't allow you to rent them even though people have left for the day. 95% of them are empty!! Pretty ridiculous. read more

Sheraton Waikiki Beach Resort - Hotels Near Me - Honolulu, Hawaii

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This is a hotel that will make Waikiki feel like Waikiki. The views, the infinity pool, its beachfront, and the available amenities made my stay pleasant. Your room is an elevator away from the beach and a 3-minute walk away from Kalakaua Avenue. On-site, you can find a Honolulu coffee with excellent coffee, good pastries, and underperforming acai bowls. You'll appreciate this spot if your girl needs caffeine within minutes of waking up. Rumfire, their restaurant, is more of a tourist trap, but they will take care of an app and quick drink craving. Lawson Station is an ABC Store and 7-11 all-in-one. Whatever you need, it's there for a premium, but it's there. The rooms are on the smaller side, but they have comfortable beds and are well-maintained. Housekeeping did an excellent job of keeping the room clean and cared for on every day that was spent here. They're not on the "we only clean your room every other day" type of laziness that some hotels never got out of after the pandemic. The entire experience ranged from good to great. This is a safe choice for a more resort-feel stay in Oahu. read more

Sheraton Waikiki Beach Resort - Balcony View - Hotels Near Me - Honolulu, Hawaii

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Such a gorgeous hotel that is both stunning and with hospitable staff. It's convenient for the beach and shopping and near lots of attractions. read more

I see that Sheraton Waikiki do not monitor these posts. 1st night, Concierge lady at 6 pm was rude as in she slammed her pen down and huff puff asking me what I want to know after a I asked "can I inquire about something?" After her irritation, I asked if she was closing soon and she said yes. I said "ok, no need to be rude. We can come back tomorrow." Wasn't a concierge suppose to help you with tours, restaurants etc when needed when they are working at their post? Apparently not here. They get paid to sit there and not talk to you. Resort fee. As soon as we got up the room. They started charging resort fee of $62 daily. Silly me, didn't read the fine prints. Their washers gets errors sometimes and I'm still waiting for my $12 refund from them. At first, they said that it didn't charge me but that was a lie. I came home and see 4 charges of $6 for that night. I'm surprise that their hallways are not air conditioned for this big of a hotel though. The hotels we stayed at always have air conditioned halls. The room were nice overlooking ocean after upgrade. She went from $150, to $100, to $80 a night before I gave in. Funny how they give you 50% discount after you say no. Hmmm We enjoyed the infinity pool. Though we were there early. It's never that packed. Feee white lounge chairs and towels. 1 day, they scanned your bracelet. The next time, they didn't. Very inconsistent. It's nice to have Lawson store inside the hotel. Grocery is easy. Very close to shopping center within a minute walk to everything. Tours do pick up and drop off at the hotel depending on which tour you're going with. So this post was dedicated to the lovely concierge that ruined our stay the first night we were there. read more

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We typically stay at the Hilton Hawaiian village this year. We decided to go to the Sheraton Waikiki because of the Marriott connection. Overall our stay was very nice but we did book our room here because of the Infinity pool! Now guess what they don't tell you is not working the infinity pool. Well we were here on our trip for over a week. The infinity pool was not working. Very disappointed. Other than that it was a nice day. read more

Sheraton Waikiki Beach Resort - Gorgeous view from her balcony - Hotels Near Me - Honolulu, Hawaii

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First time for my wife and I in Hawaii and I'm glad we stayed here . Beautiful resort . Beautiful rooms , Beautiful views and excellent service . For people that say it's busy well sure what part of Hawaii for tourists isn't busy , you should expect that . The customer service from front desk to the maids were great. Everyday we had our beds made and fresh bathroom towels . The location is great too because you have so many stores or places to eat all within walking distance. read more

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I am glad that I did not read these reviews before I booked this trip. We were here for 5 nights before we flew to Maui, and the location was spot on- we could walk everywhere. We did rent a car, which is a must there, especially if you want to see the entire island- and the entire stay in an oceanfront room with parking and the resort fee was reasonable for us- Hawaii is not a place to vacation if you want economical accommodations. I always save money by booking through Expedia and then adding my member number at check-in so that I get the credits with whichever hotel group. The pools were amazing- the grounds well kept. We never had to wait for an elevator or the valet for the car. I was very impressed with housekeeping, and the staff were exceptionally gracious. They do allow upgrades for the beach and pool if you want oceanfront seating. If we ever return, we will stay here again. Loved the little convenience stores on site. The restaurants also were also very good. 10/10 read more

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We usually stay at the Royal hawaiian, but I got tired of the constant loud parties there and switched over to the sister property Sheridan waikiki. It was a really good move! While I didn't love that the downstairs is basically a mall, the rest of it was wonderful. We had a phenomenal view of the ocean and my daughter just loved the Japanese toilet. We got chairs at both the kids pool and the adults pool, and as someone in a wheelchair I found the whole place to be very accessible. The margaritas at the infinity pool were pretty weak, but still delicious. We will definitely be back again next year. read more

Stayed here for a week in December & it was great. I enjoyed the adults only infinity pool. The staff was always nice whenever I interacted with them. I'll definitely stay here again. Only thing I found odd is that there's only a few microwaves in the hotel & it's on a few floors. Nothing major, but if you want to reheat food keep in mind. read more

Even before arriving for my trip. The customer service is horrific. Concierge couldn't be bothered to assist. Ready to cancel my reservation

Prime location, great views, nice logistics inside. Second stay here, it's worth it. Easy to get a towel for a pool or beach. Pool hours: 8am - 8pm. Towel service: 8am - 6pm. There is live music on evenings. Dec 2024: parking is 55$ per day, so along with resort fee, it's ~116$ charges per day (on top of room price). read more

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Great hotel very central for activities, staff very friendly.pool gives you great look for sunset

Loved our time at the Sheraton Waikiki Beach Resort - beautiful property with amazing views of Waikiki Beach, surfers, Diamond Head, and so much more! Kids loved the pool and the beach area. Each floor has an ice and water refill station which came in very handy. The Kai Suite was spacious and amazing! The staff couldn't have been more welcoming and helpful - a special thank you to Ms. Cassie Lynch who made our visit such a memorable one! read more

I recently stayed at this hotel, and while many aspects were excellent--like the fantastic service, delicious food at the restaurant, and a beautiful pool area .( 5 star ) No water at the room and store is not open 24 hour , if you come back hotel late night you have to go to the room take a bottle and come back outside fill the bottle. we had a very disappointing experience with the restaurant staff. They refused to serve us food at the pool, saying it was "dinner time" even though it was just 5 p.m. When we went inside and asked to be seated at the restaurant- they refused again, saying we didn't meet the dress code--even though it was still early evening. This was the only restaurant/dining option at the hotel, I have to take a shower change and and then I can eat something at the hotel .. where I The worst part was the extremely rude behavior from both the restaurant manager, Cassidy and another staff member, John. I told then if I change I can go outside of the hotel with lots of options and the guy (John say 2 time back to back we don't need you to come back hear , Both had an incredibly rude tone and displayed a lack of respect that should never be seen in customer service, especially from managers. After this, we left, and we couldn't enjoy the beach or pool for the rest of the day. Essentially, our entire day was ruined. A hotel should offer at least one casual dining option for guests, or they can have a section at same restaurant at least till same time as pool are open this was a huge disappointment. (0 star ) Hotel guests should be allowed to have food and beverages at anytime. read more

My wife and I stayed here in 2015 and gave it 5 stars. Giving it 1 star today feels generous, especially when compared to our previous stay. At check-in, the receptionist was pleasant--until she learned we were celebrating our 10-year anniversary, at which point the interaction immediately turned into a push to upsell us to a more expensive room with a "better view" and more space. We don't spend much time in our room on vacation, so the pitch felt unnecessary and tone-deaf. We declined. Things went downhill quickly. The moment we stepped off the elevator on our floor, we noticed the hallways are not air-conditioned and were uncomfortably hot. Waiting for elevators in that heat--while watching five or six full elevators pass by--was infuriating. Our room (1428) had a noticeable mildew smell every time the jet-engine-loud AC kicked on. The door seals are terrible; opening the balcony door with even a slight breeze creates an unbearably loud whistling from rushing air. This is basic maintenance, not nitpicking. The property has also clearly shifted priorities. The hammocks along the water--one of the nicest touches--are gone, replaced with as many rental cabanas as possible, obstructing the view unless you pay more. The pool is uncomfortably cold. Then there's the cost creep: a $52 resort fee (which is actually $61.34 with tax) plus $65 valet parking. That's $126.34 PER DAY on top of what you already paid just to stay here. For what? Hot hallways, long elevator waits, and tired facilities? What made this experience sting even more was that we came here after staying at the Andaz in Maui, where the staff upgraded our room, gave us flowers, wine, and food and drink vouchers for our anniversary, and treated us with genuine warmth. The contrast could not have been more stark. Here, the staff felt tired, irritated, and largely absent. We traveled with our two young boys, and by day two they were asking if we could fly back to the other hotel. That says everything. This stay felt like a shell of what it once was--uninspired, transactional, and stripped of the hospitality that used to make it special. It was a disappointing way to end our Hawaii trip and our 10-year anniversary. I included a photo of the one redeeming quality: you can still get a nice view without buying into an upsell. We are certain we will stay elsewhere the next time we visit Oahu. read more

Sheraton Waikiki Beach Resort - View from room - Hotels Near Me - Honolulu, Hawaii

Sheraton Waikiki is fine on the surface, but it falls short in a lot of ways. No room service is a total bust for a place charging these rates. The ground-floor amenities are solid, but all the restaurants basically share the same menu, so the food gets old fast--even if it's decent. I skipped the infinity pool--it's not set up for families anyway. The kids' pool works if you're willing to fight people for benches just to hold your towels while your kid plays in what feels like pee-soaked pools and jacuzzis. The kids' slides are a joke--barely worth climbing the ladder for. Not my kind of scene. A friend and her daughter stayed in a ridiculously priced "penthouse" that wasn't even on the top floor. Stepping onto the beach feels like downtown NYC traffic--jammed and claustrophobic. If you actually like the ocean and hate crowded pools, this isn't your spot. It's convenient, sure, but for what they're charging, there are way better places in Waikiki. read more