If I could give more than 5 stars I would! It was my first time planning a birthday party for my…read moreson and there were a large number of guests attending so I was extremely overwhelmed. I worked with Melissa on the party planning and she provided a lot of tips and reassured me that her and her team would be assisting throughout the party. On the day of the party they set up everything in the party room! The decorations, plates, food, etc. It allowed me to be able to enjoy play time with my son and allowed me to mingle and catch up with the parents. And after the party was over, with a blink of an eye, everything was all cleaned up. :) I find that it's difficult to find good customer service these days so I wanted to point out that the staff I've encountered were all REALLY friendly and I can't thank Melissa enough for a stress-free party. Would highly recommend Peek-a-Boo Factory for a party or even a drop-in with your kids. The play structure is very spacious so I rarely had to crawl to play in there with my son. A big plus!

I booked a party here and all went well. My kids and their friends had a blast…read more The young ladies they have on staff were all so kind, attentive, and helpful. Appreciate their positive energy. I'd like to note that their policy allows for entrance 10m before party time, but not after? Strange. I had a 2-hour party and I believe it should have been strongly discouraged for a party of my size. I didn't anticipate how rushed it would feel, nor that overage time would be charged by the minute at the end. While I understand their policy and did read about it beforehand, I would have appreciated a clearer recommendation during our initial communications. Given the size of my party (and I had extra people I didn't expect to show up come), more time was realistically needed for setup and breakdown, and a heads-up from peek a boo team would have been helpful, as they are the professionals.

We hosted my daughter's 3rd birthday at Imagination City and had an amazing experience. Janine, the…read moreowner, was incredible and present throughout our entire 3 hour party. She truly took care of everything, from setup and food refills to coordinating the group photo, cake time, and a smooth wrap-up with goodie bags. We also used their preferred décor vendor, Air Lollipops, and the balloon setup was already beautifully done when we arrived. It looked fantastic and added so much to the party. The kids had an absolute blast. The space is perfect for a wide range of ages. I loved the layout because parents can relax in the party area while still easily watching their kids play. Easy location, good parking, and completely stress-free. We would absolutely come back and highly recommend hosting a party here!

'im extremely disappointed with my experience at Imagination City, specifically with their customer…read moreservice and lack of flexibility. I booked a same-day playtime slot for January 2 at 3:00 pm. Unfortunately, my children woke up from their nap with a fever, and as a responsible parent, I chose not to bring sick children into a shared play space. I reached out that same day to explain the situation and request a refund or at least a credit. I never received a response and had to follow up again two weeks later by calling. Only then was I told that no refund or credit would be issued due to their policy. While they repeatedly stated they "empathize" and agree that sick children should stay home, they still refused to offer any accommodation -- not even a credit -- and abruptly ended the conversation. I was also told comparisons like missing flights or Disneyland trips, which felt dismissive and irrelevant to a small, local children's play facility. I understand businesses have policies, but a children's business should also show compassion and common sense when illness is involved. This experience made it clear that customer service and flexibility are not a priority here. I would not recommend this place to other parents based on how this situation was handled.

Came here for my son's friend's birthday party. It is a cute space a there are a few different…read morerooms / areas including an indoor play space, kitchen with tables, outdoor sand area, covered climbing and slide spot. The kids were entertained and the birthday was very well organized. The space is also friendly to neuro divergent kids and kids of younger ages.

Passionate, involved staff who are invested in child development education and practice respectful…read moreparenting practices. The environment is safe, not overstimulating and well planned out and organized based on the type of play. It offers quiet/calm corners and ample seating for adults. Snack areas are well maintained and complementary water and sink access for dishes. The staff do their best to get to know you and your children and their fees are very reasonably priced. They also offer members only events and classes which is great. We appreciate how flexible their membership structure is for daily sign ups on sessions. It's especially inclusive for us neurodivergent folk while providing a fun, safe space for all. We've been coming here since my 4 year old was 7 months old, SPL is our second home!

From start to finish, this 4th birthday party was fabulous! The Pump it Up party team were all…read morewelcoming, happy, and really great with the kids! They ran the party extremely well, the kids had a blast! We had the balloon drop and the kids loved it! They set up the food in the party room, served it, did the cakes, we all sang Happy Birthday and the team made it so special! They gathered together everything we wanted to take home and that was so nice! We were able to enjoy her party! We absolutely recommend Pump It Up Belmont!

Came for a kids birthday party, so I can't say how helpful they are with planning. However, this…read morelocation is terrible in terms of parking. The lot is small (10-15 cars) and street parking on the same street is also limited. Street parking one street down has a one hour limit. I spent 15 minutes circling around looking for some place to park without a limit, making us late for the event. The party itself was two hours but felt very rushed, as if the employees were just going through the motions to get us through the play arenas into the party room.

I'm writing this review on behalf of my 4 year old daughter, she's not yelping yet, but would say…read morethat Jumpity Bumpity is one of her favorite placs. It's a fun place to meet new friends to play with and on these cold and rainy days, a place to play and get the energy out. As a mom, it's noisy and crowded and not exactly my favorite place. However, they have these massage chairs that work at $1 per minute and that's a fun way to pass the time.

It's been a few years since we've been back but I have to say that this experience was much better…read morethan our first. The good: Lots of fun things for children to explore and do. Interactive technology so children can play in multiple ways by themselves or with one another. Cushy benches all along the facility for parents to relax while children play. The not so good: Only bathroom is the mall bathroom. 20 dollar minimum to get in for 2 hours. Would be nice if there was an hour option. 10 dollar charge if more than one parent or adult goes in?! That charge is ridiculous. Many children are with both parents and i'm guessing this charge is more about space than anything else. The adults SUPERVISING their children are not typically here for their own enjoyment yet they're being charged an extra fee if more than one comes? You're wrong for that. Overall, my child still finds this place fun so I suppose that's what matters most.

Celebrated our son's 2nd birthday here. From the booking to the hosting and wrapping it up -…read moreeverything is so smoothly coordinated by the staff. They will timely follow up on everything! The place is clean, spacious and innovative for babies, toddlers and kids. Special shout out to Venessa and Vienna, for helping us out on the day of the event. They were super proactive about everything.

came here for a birthday- I like how the food area was separate from the play area, and it wasn't…read moreopen to the public, unlike some other ones we've been to. Parking is BEHIND the shopping center. Staff were friendly and seemed like they helped with birthday stuff too (check in, cutting cake, etc.) and kids pretty much get the run of the place to explore. Great use of office space

This place is legit, it was my first coming, and I'm so glad I did. My niece was off school for the…read moresummer, and I was scrambling last-minute for something fun to do. Amazingly, Great America is closed on Saturdays, and it was way too hot to be outside. This spot was perfectly air-conditioned and just what we needed. I don't know if I got lucky with the crew on shift, but the staff were on top of it and made our experience awesome. We got to try everything with our tickets, and even I was able to crawl and run through all the attractions. (I'm a petite adult who works out, if you're larger or have bad knees, you might get stuck.) I paid $38 for me and my niece to play together until more kids showed up. There's also a membership for $25/month (one adult + one child), but you have to commit to at least 3 months. This place was worth every penny. My niece made friends right away and ran around playing until closing at 8 PM. That said, there are a few areas where I think the experience could be even more fun: **1. Bathrooms:** They were a bit of a mess--typical kid chaos, like toilet paper everywhere. Totally expected, but a little more frequent cleaning during peak hours would go a long way. **2. Bazooka Ball:** It took *way* too long to get a game started. Some kids had to leave before it even began, and kids kept asking me, "Is it going to start?" When it finally did, playtime was only 3-5 minutes. That felt rushed, especially after waiting so long. I think it would help to have a set schedule for these games to be posted and spread out throughout the day. It could even be a fun "grand finale" before closing. I get that it takes safety training to run the game, but giving families a clear time to plan around would make a big difference. I can see parents saying after bazooka ball we're going home. Also, I got to play 2times, the guns worked fine the first round--but the second time, mine and my niece's guns were broken. With such a short play window, fiddling with gear that doesn't work really sucked. Before starting a game, someone should test each gun and label the ones that are out of air. That way, every kid gets a fair shot. I'm glad our first round was solid, but I could see a kid being really disappointed if they waited forever, got a broken gun, and then lost. **3. The Tire Slide:** There's a slide in other reviews where kids sit on a tire and roll down a long, fast track. We were so excited to try it--my niece hauled that heavy tire up the stairs, ready to fly--but when she sat on it, nothing happened. It just... stopped. No roll at all. I don't know if they changed the flooring, but it's a huge letdown. That slide was a major selling point for us, and it didn't deliver. I get that speed could be a liability, but even a slight roll would make the climb feel worth it. We all sign the waiver--some fun and freedom here would go a long way. **4. The Ball Pit:** My niece tried to cannonball in--only to find out it's not even full. Just a floor with maybe half an inch of balls, giving the illusion it's deep. She didn't get seriously hurt, but she did hurt her leg jumping in. We sat and watched other kids do the same thing--one after another--slowly realizing the pit wasn't safe for jumping. At trampoline parks, they mix foam blocks in with the balls so kids can jump and swim around safely while staying on top. It also helps staff see everyone and prevents accidents. I think adding something like that would make the ball pit way more fun and way less risky. --- **Things included with your ticket:** - Maze - Trampoline - Jumpy House - Bazooka Ball - Mini Golf - Rock Climbing - All slides **Extras (cost extra):** - Food & water - Arcade games - Claw & candy games They even have a toddler area--secluded and locked off from the bigger kids. Perfect for little ones to roam freely and have a blast. **Suggestions for an even cooler experience:** A game card--like at Chuck E. Cheese--where you can play arcade games unlimited for a set time (starting when you swipe) would be a game-changer. It would keep the energy going and give families more value. Even without the changes I highly recommend this indoor park. I can see this playground getting old after a few times but for my first time here this place was lit and there was a birthday party going on so there was more kids playing hide and seek and tag it was a good time.

Ballistic! 10/10 for this amazing place for kids! We…read morecelebrated my daughter's 10th birthday here yesterday 5-8 pm. Oscar was assigned to my party. What an amazing guy, he greeted us at the entry point and from then on it was smooth sailing. He took care of every single guest, checking them in, giving them instructions patiently, patience matters when all the guests are 10 year olds and their younger siblings! Oscar ensured our party schedule ran smoothly, being flexible with adjusting the Bazooka rounds with the party room food distribution, to make sure our party had hot fresh pizzas when they were ready, moving the Bazooka round to after the food time, and then kids come back to the party room for cake cutting and ice creams. He took care of everything in the party room, including taking photos for us, refilling pitchers and cutting the cake and distributing them. A special shout out to the remaining staff here as well, all the way from planning to exiting the location. We never felt rushed. There were no surprise expenses, only what was discussed and confirmed. My daughter and her friends called it a "fantastic ballistic" experience! And they all want to have their next birthday party here at Funtropolous.