The wait time and price was too much for what was done. There was zero transparency and poor…read morecustomer service.

40$ and 3 weeks for a zipper. I could have just bought the same sweatshirt for less. bad customer…read moreservice, I do not recommend

I can't speak to the alteration service but I can speak to the dry cleaning service, which is…read morefantastic. The service is always friendly and efficient, my clothes are ready on time and the prices are very reasonable. I've taken a few pieces of delicate clothing here that are important to me and they have always done a fantastic job.

So I turned in two things to get zippers put on through altercations. It took 2 weeks and they…read moredidn't do a damn thing they didn't call me they didn't reach out for any additional information just handing me back the same products that I gave them in the original condition no additions no subtractions no nothing so I literally wasted 2 weeks of my life

Brought in two pairs of brand new blue jeans to be shortened. I was measured and picked up the…read morejeans the following week. The workmanship was first rate and the price was very reasonable.

Awhile ago I found a great DKNY dress secondhand but like new for a dirt-cheap price…read more Unfortunately, despite the size on the label, it was a little big and needed alterations. I should have taken it back to the last tailor I went to instead of trying a new one. But I wanted to give somewhere else a shot. Clearly this was not the place to do it. Although it's listed only as a dry cleaning business on here, they also advertise their seamstress services in the shop. I needed a jacket cleaned anyway and brought in the dress to be taken in. They did a fine job on the jacket and it wasn't terrible expensive. You could probably do worse than the dry cleaning services here. I just wouldn't advise getting anything altered. First off, the woman wasn't very helpful. I told her what I wanted and first she told me it couldn't be done. When I suggested an alternative plan, she was more amenable to it. I'm struggling with whether or not to mention this, but I think part of the issue was the language barrier as her English was not very good. Am I a jerk for that? I hope not. I also had them add on a snap to the top to make it a little less low-cut. Now, I realize that's something I could have easily done myself but I figured that I might as well have them do it since they were already working on it. The taking-in part wasn't terrible. However, it's a dress with a detached lining in the skirt part and the liner now hangs down at least an inch past the rest of the dress. Now I have that permanent "my slip is hanging out" look. Classy. Or not. The other thing I took issue with was the snap. I could have done a much, much better job. It's barely sewn on! It's really loosely sewn and seems like it will fall off at any minute. What's worse is that there's now a small hole in the dress that I'm nearly positive wasn't there before. Really? I know I only paid $20 for alterations, but I at least expect the snap to be sewn on tightly. What a disappointment. Back to Erica's on Albany-Shaker next time. Addendum: The more I look at it, the more appalled I am at the poor tailoring job. The inner liner hangs down about three inches. It looks horrible. The dress is probably unwearable.

I have been using this cleaner for five years. The service is fast and I have never experienced any…read moreissues. I commute to this cleaner from my hometown 10 miles away its that dependable. Time to time you can also find coupons. The fur neck is a slight extra charge but it always looks fresh never clumpy. My most recent visit I asked if the metal claps coat hanger inside the jacket could be reattached because one side had loosened. When I picked up my peacoat the clasp was attached no additional charge .

I have been using this dry cleaners for over 18 years and have never had any issues. they are quick…read moreand do a great job with all my suits, dresses and outerwear I have brought in. Very friendly and professional from all my experiences.

Always very friendly when I come in. They just got an order back to me in less than 24 hours that…read moreincluded about 10 items and one that needed repair. Highly recommend.

After I picked up my clothing from the cleaner's, I discovered a tear at the pocket of my trousers…read more The cleaner did not attach a tag to my trousers to indicate that there was a tear in the pocket. Why did the cleaners not put a tag or ticket on the trousers to indicate that a rip was found on the clothing? My suspicion is that my trousers were mishandled and switched out to another pair of pants. As a dissatisfied customer, I poorly recommend the facility's business of operation.

We bring all of our dry cleaning here. Everything always turns out great. It's a husband and…read morewife team and they are always so friendly and so courteous. They also do tailoring. She does a really nice job. I highly recommend organic cleaners for your cleaning and tailoring needs.

She altered a dress so it fit to perfection. Fair prices. Great and friendly service.read more

Consistently great service and care. These guys are my go to cleaners, for my shirts and suits, and…read moreeven overcoat. Always do a great job with a good attitude. They turn things around when I need them for special events. I highly recommend.

Brought in a pair of dress pants for a simple alteration, shorten the legs and slightly shorten the…read morewaist. They successfully did so but the work was sloppy... Asked about getting alterations done for a snow jacket and pants and they couldn't do it at all. I will be using Best Cleaners next door instead, they did the snow gear no problem! That being said, they were nice and friendly inside, but had had poor craftsmanship.

It genuinely pains me to write this because, until now, we had nothing but positive experiences…read morewith Forest Cleaners. After what happened yesterday, we will never return. We dropped off an expensive shirt to be dry cleaned. It was purchased from Italy for $180 less than a month ago and worn to a wedding on August 1. It's also very distinctive, with light blue buttons and patterned detailing inside the cuffs and along the front button placket. When we picked up our dry cleaning, Forest Cleaners GAVE US SOMEONE ELSE'S SHIRT. Mistakes happen. I understand that. What I cannot accept is how the owners handled the situation once I brought it to their attention. I was told they now need a WEEK to "track down" our shirt because the actual cleaning is handled by a third party. That was news to me and, frankly, raises another concern. I thought I was trusting Forest Cleaners with our clothing. I had no idea our garments were being sent elsewhere for cleaning. The owner explained that the wrong ticket had apparently been placed on our garments and mentioned that they process more than 100 shirts a week. I'm sorry, but that is not the customer's problem. Your volume does not excuse giving one customer's clothing to another customer. What upset me most was the response from the male owner. I was speaking calmly with his wife, who was also speaking calmly with me. When I explained that if they could not locate the shirt, I expected to be reimbursed for it, he became combative and began yelling at me. I had to ask him to change his tone and stop speaking to me that way. Think about this from the customer's perspective. You require payment upfront. We paid you to professionally care for our clothing. You then gave our $180 shirt to someone else, told us we need to wait a week while you try to locate it, and then yelled at me when I said I expected reimbursement if it cannot be found. I have the original receipt for the shirt. This isn't an exaggerated value or something we purchased years ago. We bought it last month. This happened Saturday, August 22. I was told they would contact me within a week, so I will update this review with how Forest Cleaners ultimately resolves the situation. Regardless of whether the shirt is recovered, the way this was handled has already lost our business. A mistake is one thing. How you treat a customer after your business makes that mistake tells me far more. I expected accountability, concern, and an effort to make the situation right. I did not expect to be yelled at for asking a business to take responsibility for an expensive garment entrusted to its care. We will not be returning.

Visiting town for family and needed two pair of jeans hemmed. They were able to turn them around…read morein three days no extra charge. Perfect job. Fair price. Good business