Months Without Heat Pump Service, Zero Communication…read more I strongly advise anyone considering this company to think twice. My heat pump -- installed by them and still fully covered under warranty -- has been broken since January 2025. Over the past several months, I have called numerous times. Each time, I've been told by Krista that "someone will call you back." Not once has anyone actually called. Two separate technicians have come out, given me two completely different explanations for the problem, and then disappeared without follow-up. No repair date, no update, no resolution. What you can expect based on my experience: No follow-through on service calls No communication after initial contact No urgency even when equipment is under warranty and completely non-functional Conflicting information from technicians, with no accountability This is not simply poor customer service -- it's a complete disregard for customers and their contractual obligations. My equipment remains broken, and I am left chasing answers that never come. If you value professionalism, timely service, and companies that stand by their warranty commitments, look elsewhere.

Just had heat pumps installed in our house,loving it so far,nice to have nice heat,been a month so…read morefar so good

Our family has been using Ken Evans Plumbing & Heating for a couple decades. They are always very…read moreprofessional and their service is second to none. I highly recommend.

From the owner: Let Ken Evans Plumbing & Heating Ltd help you keep your plumbing and heating systems running…read moresmoothly in Dartmouth. Call today for drain cleaning, pipe thawing, hot water heating system maintenance and more for home and business owners.

We called on a Saturday and they came to look at our heat pump within 45 minutes. They identified…read morethe source of the issue immediately and were able to fix the problem. They were polite, professional and affordable and we finally have a cool house! Thank you so much for the great service!

Timely and Excellent Service. So, I fully recommend Dr. Heatpumps Ltd.!!…read moreWe recently had a fantastic experience with our heat pump service. The service exceeded our expectations. From the first meeting until the installation, everything was smooth and handled professionally. Mr. Unnikrishnan is very technically sounded and supportive. The performance of the heat pump has exceeded my expectations.

Needed 3 leaky manifolds replaced on our Infloor heating. Mike came over immediately and assessed…read morethis very tricky job. Within a week, Chris and Will came over and completed the job in 1.5 days. They worked really hard in very tight spaces and the result was excellent. They tested the system, bled any air out, and cleaned up really well. We couldn't have been happier with the finished job. Kudos to BB Plumbing! What a relief to get that done!! Would highly recommend this company to anyone for any job. Mark & Shelagh Radcliffe, Dartmouth, NS

A few years ago I had my old oil furnace removed, a propane furnace installed, and some rezoning…read moreand additions, done by Blackburn Bennett. From the estimator to the installers they were amazing to deal with. As a retired contractor, I appreciate good work. There were a lot of components, but when done it truly was like a work of art. I highly recommend this firm. --Rob

Great service. They installed my heat pumps. I'm very satisfied with Joe's knowledge and the…read morelocation he chose for my 2 heat pumps. They work great and I'm paying much less power.

Had this Guy come to my house a couple of weeks ago a logo on his van claiming 35 years experience…read moreto look at my Heat Pump that is less than 8 Years old that is tied to my Hot Air Furnace for Backup. After a Couple of hours on site with himself and two technicians and charging me $300.00 plus taxes he couldn't come up with a fix. He told me he would need to reach out to his supplier and another tech in the industry . After he said he consulted with them his fix to me was to replace the heat pump and oil fired furnace. I won't go into that cost if was to say it would be North of $10,000.00 at minimum. Today I had someone look at the heat pump after about 10 minutes he had a fix with a part that would cost about $30.00. My heat pump is now working.

We were very satisfied with the service we received on our very old air-exchanger, before our house…read moresale. From the very helpful Customer Service calls, to the guys who showed on time, and explained everything, completing the job on time. We would highly recommend this Company. Mike & Barb P.

From the owner: Good Air Ventilation is more than just a locally owned Ventilation company; it's a way of doing…read morebusiness. Our expertise consists of design solutions for heating, ventilation and air conditioning. We work with clients in all market segments to provide them with comfortable and efficient heating, ventilation and air conditioning systems. The most important factors which allowed good air to excel over competitor is Integrity, respect, communication, innovation and excellence.These 5 core values have helped good air to be one of the top local ventilation companies in Nova Scotia.

Driving through residential neighborhoods far above the posted speed limit, in trucks with their…read morelogo on them. Not a good look. Slow down and drive the speed limit in your work trucks.

Was not told about their very steep diagnostic fee until after it was due. I brought this up with…read morethe service department and was called a liar. 200$ for someone to check the ohms on a compressor with a multimeter is robbery

We were having issues with the original installers of our ducted heat pump. Came didnt fix the…read moreissue and charged us 169 for diagnostic even though it is still under warranty. Called HHP they came so quick. They were so friendly, had all the tools they needed, found the issue, contacted another specialist who was here not long after that. He arrived...again super nice easy to deal with. Found the issue got the unit working and ordered parts. They transferred our account over to them no issue. Were up front about costs and what might be charged. So far IMO great customer service, friendly staff, and awesome to fit us in so quick on a Friday afternoon. Apparently these are the guys that Costco is using now.

From the owner: Halifax Heat Pumps & Electrical began with a simple vision: to give Nova Scotia homeowners and…read morebusinesses reliable, energy-efficient comfort solutions with a personal touch. The business has grown steadily over the past decade into one of HRM’s most trusted providers of heating, cooling, and electrical services. With the cost of home heating fuel constantly on the rise, there's never been a better time to explore alternative means of heating your home or business. We offer a complete range of heat pump installation and maintenance services, and we're to help you live more comfortably, and save money on your energy costs at the same time! From our office in Dartmouth’s Burnside Industrial Park, we’ve built strong relationships with customers across Halifax and beyond. What started as a small family operation is now a tight-knit team of electricians, HVAC technicians, and office staff who still treat every customer like a neighbour.

I have engaged Nova Home Heating for over 5 years. Oil tank installation, Hot Water Boiler…read moreinstallation, and annual regular maintenance. Their service is outstanding. All my questions answered, all services provided by Nova Home Heating are very efficient and customer friendly. I am always comfortable with any issues I have due to their quality service combined with the cost. Cheers to Nova Home Heating. Thank you! G Marion Warren

Furnace wasn't running properly. A friend recommended Nova Home Heating. They were fantastic, my…read morefurnace is running super efficient now thanks to them. A great locally owned company who still believes in great customer service.

The plumber was great. He didn't just fix the faucet, he also fixed the mechanism that turns the…read morewater on and off in the house because it wasn't working properly. I would defintely call him again.

From the owner: Fully licensed and insured plumbing experts serving residential customers…read more Services offered: Renovations New construction Service and repair Unclogging drains