The first time I came here, the service was top notch. I left happy and thought I had finally…read morefound a good dental office. After my last few visits, I will not be returning, nor will any of my family members. At my last appointment for a cleaning, the hygienist was telling me how dirty my teeth were and told me that I don't brush or floss my teeth. Well, I don't know how I've made it this far in life without brushing my teeth! She made me feel awful about my teeth and made me feel like a disgusting human who apparently doesn't brush or floss. I had a few cavities and made a follow up appt to get them filled. I was given the appt with paperwork stating what teeth would be getting the fillings. It's a good thing I kept that paperwork! I showed up to the appt for the fillings and was told my appt was never made and was never put into the system. Yet I had the paperwork showing otherwise! They took me anyway since it was their mistake, but I was treated as a walk in and made to wait, wait, wait. I had another appointment that I booked 2.5 hours after this one and I had to actually contact the business of my next appointment and notify them that I would be late. And sure enough I was 30 minutes late to my next appointment because of Avalon dental's incompetency. Speaking of incompetence.....approximately 6-8 months after this, I had a dental cleaning at a different dental office and found out that I had a "huge" cavity that Avalon dental missed! It was so large that had it gone any longer I would have needed a crown! The cavity was clearly visible on the x-rays taken at Avalon and they never treated it or informed me of the cavity. One of my family members actually did have a crown placed through Avalon dental and the whole experience was nothing but a nightmare! They told my family member that they ran the paperwork with the insurance company and that the crown was covered. My family member had the procedure and was then hit with a massive bill from the insurance company. Avalon dental never cleared it with the insurance first and said they did! My family member then had to get more medical documentation and basically do Avalon Dental's job for them with submitting required paperwork and documentation to the insurance company to get this covered, which is what Avalon claimed they did, but did NOT! The woman in the office that handles insurance and billing is EXTREMELY RUDE! Called multiple times requesting that we contact the insurance company to pay them. Is that not her job? I contacted the insurance company and per the insurance company, they had 90 days in which to provide Avalon dental with the payment and it would be payed in 90 days. I called and let the insurance/billing lady at Avalon dental know this and she continued to call us MULTIPLE times requesting a check from the insurance company! UNBELIEVABLE!!!!! Again, this is her job to contact the insurance company....why were we having to do her job for her? Not to mention she continued talking over us on the phone, kept interrupting us multiple times, and would not let us speak! She was calling us up like a bill collector when it was out of our hands. We told you, the insurance will pay you in 90 days! QUIT calling! We QUIT coming to Avalon dental after these incidents. Will not be coming back. EDIT: The business thinks I have the wrong dental business because of my name and location being California. I have the correct business and I was a patient of yours more than once. I travel to the valley here MULTIPLE times per year and have well over 200 reviews for Arizona businesses, including yours. If you took a look at my reviews, check-ins, and photos, you'd know that. I was just in Phoenix this morning. As for my name, this is a variation of my name. Just because it doesn't exactly match my medical record, doesn't mean I was not a patient of this office. I do not wist to talk to you or anyone from this business. I shared my experience with your business on a review site. Please learn to take negative feedback to build a better business for current and future customers/patients.

Avalon Dental went above and beyond yesterday not only taking care of my dental cleaning with care…read moreand precision, but helping my sister out who was visiting from another state. Alexis did a wonderful job setting my fears to rest making me feel less anxious about my cleaning. Dr. Taryn spent extra time to make sure I was comfortable and everything was going well. Later in the day when my visiting sister's temporary crown fell out we called the office asking for advice on what to do. Dr. Taryn said she'd help us out and reset my sister's crown for us that afternoon! I can't say enough about how caring and thoughtful the whole office is at Avalon. You are not just another patient to them. You are a valuable person with individual needs. In a world where so much negativity exists, it's nice to have that genuine care. Marilyn S.

Front desk staff was nice and accommodating but the dentists broke & left a metal instrument in my…read morehusband's tooth.

Great environment (back massager in chair - who knew???), staff is friendly, and Alyssa (hygienist)…read morewas really good at her job and fun to talk to. Highly recommend!

The office staff made it super easy to schedule as a new patient, and they were very proactive with…read moretheir communication and I was able to complete everything over text messages.   The dental assistant was incredibly friendly and walked me through each step as I took my new patient x-rays and photos, which took no time at all because of their new equipment.   Dr. Anderson was able to offer some great insight into different dental procedures, and we had a great dialogue on what was truly best for my personal dental health. I'm so happy to find a new dentist in Gilbert that I can stay with for a long time!

If you have anxiety when visiting dental offices, this would be the place to go. Staff is super…read morefriendly and makes the experience comfortable. They talk you through the whole process so you're not overthinking everything in your head. No judgement or scolding on your current dental routine/health. Do yourself a favor and schedule a your next appointment here. Not much else to say, since the staff is more than enough to get me back in, but I guess the well kept and modern facility is also a plus.

We were transferred to this group from another orthodontist who left his prior practice. The…read moretransfer process could have been smoother but care was given once we got through that. The in-office experience has been positive and the space itself is clean and comfortable. A few of the patient rooms have more than one patient in them and that's weird and somewhat awkward but otherwise no complaints.

WE LOVE COMING HERE!!! The front desk coordinates the whole families appointments, and it always…read moregoes very smooth! Going to a trusted, family-friendly dentist like Dentist of Gilbert Crossroads is great because they make sure everyone in the family feels comfortable and cared for. They know how to handle both kids and adults, making visits less stressful for everyone. They offer a variety of services, so everyone gets the right care, and they focus on preventing problems before they start. Plus, they build strong relationships with their patients, so you know you'll get consistent, top-notch care for years to come.

Personable staff , very helpful with all my concerns . Yana Gerhardt is really proficient in what…read moreshe does. Glad I transferred here from another dentist due to Insurance issues

The dentist and hygienist are very thorough and make the process very easy. But the front desk…read morestaff, including the manager are extremely rude, and do not provide any helpful information when asked by the customer. I will unlikely return because of the attitude and disrespect of the front office.

I'm so grateful for Dr. Sean and his staff. They provided a clear outline of how the procedure…read morewould work and in a timely manner. He answered all questions we had without hesitation and was very upfront with all costs. It was an amazing experience overall and I am truly grateful for his amazing work that he did. I can now smile confidently wherever I am.

My Son and I have been patients here for a few years now. When you enter, the staff and the waiting…read moreroom decor are very welcoming and inviting. Before I sat down in the dentist chair, I noticed it was wiped down before hand. All of their tools and equipment were cleansy as well. During the procedure, they make sure you're comfortable along the way. When injecting they have techniques where it reduces the pain. Less pain is a plus! There's plenty of parking available in the complex surrounded by other business establishments and just a short distance to the highway. Even though I've moved from the area, I continue to book our routine checkups here.

Great staff! Office staff is friendly and willing to work with you. Leisha and Dr Conde are amazing!read more

If I could give 0 stars I would. Absolutely idiots. It was like speaking to a brick wall. I…read moreinitially sent an email with my daughter's x-rays attached to ensure that they provided the correct service from my daughter who is experiencing tooth pain, as I did not want to waste anyone's time and efforts. They ensured that they could. I followed up via phone the same day to again ensure that we were on the same page and that they could provide the correct service for my daughter who is experiencing tooth pain. They again stated that they could and scheduled the appointment. They call me the day of the appointment, a week later, to inform me that they made a mistake and cannot provide what my daughter needs. They said that all they can do is take x-rays and provide referrals. I already have the x-rays and THEY were the referral. Also, how is that service providing my daughter will any type of pain relief that we discussed via email and via phone prior. Their exact words were that "no one is perfect" and that there "is nothing they can do about it"! Mind you this is after I have already requested time off work and have been telling my daughter for a week to just hold in there because the dentist would be seeing her soon. ABSOLUTE IDIOTS!!!! AVOID THEIR STUPIDITY AT ALL COSTS.

First off I want to say Dr. Hilgers is a very nice man and accomplished dental practitioner I have…read moreno problem with how he practices. My complaint is with how his office bills. I had a very good conversation with Dr. Hilgers and I appreciate the time he took to talk to me and try to explain why his office billed the way they did, I just was not satisfied with the answer that that I got. A number of years ago I had Dr. Hilgers do a root canal on a tooth that was under a crown. The root canal procedure was successful but a few months ago I started having a problem with that tooth. I called Dr. Hilger's office and asked what a visit might cost they instructed me the visit should cost about $267. He first took an x-ray which cost $35 billing code D0220 in addition to the Limited Oral Evaluation billing code D0140 cost of $129. Both of which is a fair price to pay. Since Dr. Hilgers performed the initial root canal procedure, one would expect to be charged something for the service or a dentist that truly cared about the work they performed previously would not charge a patient more then the standard office fee to spend less then 10 minutes to grind off a small area of the crown so the tooth was not as high a.k.a. Occlusal adjustment. I have had these adjustments done in the past by dentists on the east coast which were my family dentists and had previously done the installation of my crowns that needed adjustments. Some years later I had a crown fall off and my family dentist glued it back in for the cost of the standard office visit. I guess maybe over my 67 years I have come to expect too much from my family practitioners and I am just "old school" in my way of thinking. I guess the operative word is "FAMILY" dentist which both my wife and I considered Dr. Hilgers of Desert Dental Associates to be. We always have good conversations between his dental assistant and him. Dr. Hilgers office charged and additional $180 Billing Code D9951 Occlusal adjustment- limit which brought my total to $344. I realize Dr. Hilgers is running a business, he has overhead but I felt this charge was a bit high as I am on medicare and I do't have dental insurance. I called my dentist on the east coast and asked him about the cost, and he agreed it should not have had such an exorbitant price tag. My brother, who is in the medical and dental supply business also asked some of his customers and they agreed that the price was a bit on the high side. We live and work in a free enterprise system and people can charge what they want for their services, but people don't have to continue to pay high prices if they don't want to. Sometimes loyalty does have a price.There are many other good Dentists here in the the valley that would probably like my family's business. I mentioned that I talked to Dr. Hilgers personally about the bill, and I appreciated his time. He stated in all fairness he had to charge me what he charges all patients because of the demand that insurance companies put on his practice. He said he cannot charge me one price and an insured person another price. We all know, the price you pay for medical SERVICES can vary between the cash price and the insurance price. Being on a fixed income and having a bill this high one would hope you could negotiate a better price with cash. I had asked his associate that works at the front desk if there was anything we could do to bring the price down, she stated this was the best she could do, and then sarcastically said "I could charge you $690", which would have been totally unacceptable. We all have choices and I have made mine. I feel it is time to move on. Thank you Dr. Hilgers for your fine work, but it appears that money is more important then trying to work with your patients. I was't looking for a handout, I just wanted to be billed fairly.

I have been going to Dr Higglers for over 20 years. I appreciate the very competent care including…read moreteeth cleaning.